NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
127 reportsClear category filterMileage unknown · Dec 15, 2014
Air BagsEngineService Brakes
VEHICLE SHUTS OFF WITHOUT WARNING DURING OPERATION. AFTER DRIVING FOR ABOUT 3.5 MILES VEHICLE SHUT OFF IN THE MIDDLE OF A LEFT HAND TURN THROUGH AN INTERSECTION. RADIO REMAINS ON, BUT ENGINE, POWER STEERING, POWER BRAKES STOP WORKING, TRACTION CONTROL DASH LIGHT ILLUMINATES. ELECTRONIC KEY APPEARS TO STILL BE IN THE RUN POSITION…
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VEHICLE SHUTS OFF WITHOUT WARNING DURING OPERATION. AFTER DRIVING FOR ABOUT 3.5 MILES VEHICLE SHUT OFF IN THE MIDDLE OF A LEFT HAND TURN THROUGH AN INTERSECTION. RADIO REMAINS ON, BUT ENGINE, POWER STEERING, POWER BRAKES STOP WORKING, TRACTION CONTROL DASH LIGHT ILLUMINATES. ELECTRONIC KEY APPEARS TO STILL BE IN THE RUN POSITION, AND THE VEHICLE CAN BE RESTARTED BY SHIFTING TO NEUTRAL AND TURNING KEY TO OFF POSITION AND BACK TO START. HAS HAPPEN MULTIPLE TIMES, TAKEN TO DEALERSHIP AND THEY WERE UNABLE TO IDENTIFY A PROBLEM. CHRYSLER ALSO REFUSED TO MENTION OR ACKNOWLEDGE EXISTING RECALL FOR WHAT APPEARS TO BE THIS EXACT PROBLEM BECAUSE THIS VEHICLE WAS MANUFACTURED A FEW DAYS OUTSIDE THE EFFECTIVE DATES OF THE RECALL. *TR
NHTSA ODI #10664226
88,000 miles · Dec 2, 2014
Engine And Engine CoolingService BrakesFire
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ABNORMALLY TO THE FLOORBOARD. THE CONTACT MENTIONED THAT THE BRAKES REQUIRED REPLACEMENT EVERY THREE MONTHS. IN ADDITION, THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE CONTACT ALS…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN DEPRESSING THE BRAKE PEDAL, IT TRAVELED ABNORMALLY TO THE FLOORBOARD. THE CONTACT MENTIONED THAT THE BRAKES REQUIRED REPLACEMENT EVERY THREE MONTHS. IN ADDITION, THE CONTACT STATED THAT THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE CONTACT ALSO STATED THAT THERE WAS SMOKE COMING FROM UNDERNEATH THE FRONT OF THE HOOD AND DISCOVERED THERE WAS ANTIFREEZE LEAKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #10661591
55,000 miles · Nov 12, 2014
EngineService BrakesSteering
VAN ENGINE WILL RANDOMLY STALL WHEN IN DRIVE AND IN MOTION WHICH LEAVES THE DRIVER UNEXPECTEDLY WITHOUT POWER STEERING AND POWER BRAKES (AND PERHAPS WITHOUT ACTIVE AIRBAGS?). THIS HAS HAPPENED SEVERAL TIMES WITHIN THE PAST MONTH. THE LOCAL CHRYSLER DEALER IS UNABLE TO DUPLICATE OR FIND THE ISSUE. NO ACTIVE OR ANY RELEVANT COD…
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VAN ENGINE WILL RANDOMLY STALL WHEN IN DRIVE AND IN MOTION WHICH LEAVES THE DRIVER UNEXPECTEDLY WITHOUT POWER STEERING AND POWER BRAKES (AND PERHAPS WITHOUT ACTIVE AIRBAGS?). THIS HAS HAPPENED SEVERAL TIMES WITHIN THE PAST MONTH. THE LOCAL CHRYSLER DEALER IS UNABLE TO DUPLICATE OR FIND THE ISSUE. NO ACTIVE OR ANY RELEVANT CODES (DTC'S) STORED IN THE PCM. OBSERVATIONS: HAS ONLY HAPPENED ON A GRAVEL ROAD (LUCKILY - WITH LOW SPEEDS). TRACTION CONTROL LIGHT IS ILLUMINATED EVERY TIME. UPON COMING TO A STOP AND ONCE THE VAN IS PUT BACK INTO PARK OR NEUTRAL, IT WILL IMMEDIATELY RESTART. *TR
NHTSA ODI #10654467
57,000 miles · Oct 31, 2014
Service Brakes
BRAKES ARE REQUIRING REPLACEMENT WAY TOO OFTEN. NUMEROUS REPORT ON WEB INDICATE THIS IS A MANUFACTURERS DEFECT RELATED TO POOR PARTS/EXCESSIVE WEAR. I WAS TOLD TODAY THAT IT WILL BE $648 TO REPLACE THE FRONT PADS AND ALL THE PARTS (ROTOR, CALIPER, PADS) ON BOTH REAR WHEELS. THE AUTOMOTIVE CENTER TOLD ME THIS DEGREE OF WEAR IS…
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BRAKES ARE REQUIRING REPLACEMENT WAY TOO OFTEN. NUMEROUS REPORT ON WEB INDICATE THIS IS A MANUFACTURERS DEFECT RELATED TO POOR PARTS/EXCESSIVE WEAR. I WAS TOLD TODAY THAT IT WILL BE $648 TO REPLACE THE FRONT PADS AND ALL THE PARTS (ROTOR, CALIPER, PADS) ON BOTH REAR WHEELS. THE AUTOMOTIVE CENTER TOLD ME THIS DEGREE OF WEAR IS EXCESSIVE FOR A VEHICLE WITH ONLY 57000 MILES ON IT. THE VAN WAS BOUGHT USED AT 31000 AND I HAVE NO INFO ON WHETHER THERE WERE BRAKE PROBLEMS PRIOR TO THAT. SOME OWNERS ARE REPORTING HAVING TO HAVE REPLACED BRAKES (PADS PLUS OTHER COMPONENTS) THREE TIMES BEFORE THEIR VEHICLES REACHED 50000 MILES. *TR
NHTSA ODI #10651733
73,675 miles · Oct 28, 2014
Air BagsElectrical SystemService BrakesCrashInjury
I WAS DRIVING INTO WORK AROUND 5 A.M ON 10/27/14. I WAS GOING AROUND 35 MILES AN HOUR. ALL OF A SUDDEN MY HEADLIGHTS STARTED BLINKING, THEN ALL THE LIGHTS ON THE INSTRUMENT DASH BOARD WAS GOING OFF & HEARD A BINGING NOISE. ALL OF A SUDDEN MY 2010 CHRYSLER TOWN & COUNTY VAN SHUT OFF CAUSING ME TO LOSS STEERING & BRAKES ! I TRIED …
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I WAS DRIVING INTO WORK AROUND 5 A.M ON 10/27/14. I WAS GOING AROUND 35 MILES AN HOUR. ALL OF A SUDDEN MY HEADLIGHTS STARTED BLINKING, THEN ALL THE LIGHTS ON THE INSTRUMENT DASH BOARD WAS GOING OFF & HEARD A BINGING NOISE. ALL OF A SUDDEN MY 2010 CHRYSLER TOWN & COUNTY VAN SHUT OFF CAUSING ME TO LOSS STEERING & BRAKES ! I TRIED TO TURN THE WHEEL AS HARD AS I COULD RIGHT TO AVOID GOING LEFT INTO ONCOMING TRAFFIC & ENDED UP HITTING A TELEPHONE POLE. THE AIR BAGS DIDN'T DEPLOY EITHER. I WAS TAKING TO THE E.R. & DIGNOSED WITH A MILD CONCUSSION FROM HITTING MY HEAD OFF OF THE STEERING WHEEL & HAVE RIGHT GROIN AND HIP PAIN ! NOW I FEEL IT IS UNSAFE TO DRIVE THIS VAN SINCE THIS HAPPENED! *TR
NHTSA ODI #10650727
47,464 miles · Oct 22, 2014
Air BagsService BrakesSteering
ENGINE STALLED SEVERAL TIMES. WIRELESS IGNITION NODE WAS REPLACED AND THEN FOUND 2010 TOWN & COUNTRY HAD RECALL FOR SAME PROBLEM. I WAS CHARGED $626.75 FOR THIS REPAIR AT DEALER AND CLAIM OUR VEHICLE DID NOT HAVE THIS RECALL. HOWEVER THIS VEHICLE HAD THE EXACT SAME PROBLEM. ENGINE STALLING RESULTED IN THE LOSS OF POWER BRAKES, P…
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ENGINE STALLED SEVERAL TIMES. WIRELESS IGNITION NODE WAS REPLACED AND THEN FOUND 2010 TOWN & COUNTRY HAD RECALL FOR SAME PROBLEM. I WAS CHARGED $626.75 FOR THIS REPAIR AT DEALER AND CLAIM OUR VEHICLE DID NOT HAVE THIS RECALL. HOWEVER THIS VEHICLE HAD THE EXACT SAME PROBLEM. ENGINE STALLING RESULTED IN THE LOSS OF POWER BRAKES, POWER STEERING AND AIRBAG LOSS. LUCKILY THERE WAS NO ACCIDENT AT THE BOTTOM OF THE HILL ON A COUNTY ROAD WHILE MY 3 CHILDREN ALL UNDER THE AGE OF 5 WERE IN THE VEHICLE.
NHTSA ODI #10649255
50,000 miles · Oct 20, 2014
Electrical SystemService BrakesSteering
WHILE DRIVING AT RANDOM TIMES THE VEHICLE WILL COMPLETELY LOOSE POWER. THE ENGINE WILL SHUT OFF, NO POWER BRAKES, OR POWER STEERING. AFTER A FEW SECONDS THE TRACTION CONTROL LIGHT AND ENGINE LIGHT WILL COME ON THE DASH. I CAN COAST TO A STOP, PUT THE VAN IN PARK AND TURN THE IGNITION TO START AND THE VAN WILL START AGAIN. I CAN …
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WHILE DRIVING AT RANDOM TIMES THE VEHICLE WILL COMPLETELY LOOSE POWER. THE ENGINE WILL SHUT OFF, NO POWER BRAKES, OR POWER STEERING. AFTER A FEW SECONDS THE TRACTION CONTROL LIGHT AND ENGINE LIGHT WILL COME ON THE DASH. I CAN COAST TO A STOP, PUT THE VAN IN PARK AND TURN THE IGNITION TO START AND THE VAN WILL START AGAIN. I CAN THEN PUT IT IN DRIVE AND EVERYTHING IS FINE UNTIL IT HAPPENS AGAIN AT A RANDOM TIME. IT APPEARS THAT THERE ARE TWO RECALL NOTICES FOR THIS YEAR VEHICLE FOR THE SAME PROBLEM BUT FOR SOME REASON MY VAN IS NOT COVERED BY EITHER OF THESE TWO RECALLS. *TR
NHTSA ODI #10648800
67,128 miles · Oct 20, 2014
Power TrainService BrakesSteering
DRIVING ALONG SECONDARY ROAD WHEN SUDDENLY CAR LOOSES ALL POWER. VEHICLE LOOSES ALL POWER STEERING, BRAKES, AND LOOSES ALL INSTRUMENT PANEL CLUSTER DISPLAYS EXCEPT THE TRACTION CONTROL LIGHT. ONCE VEHICLE IS STOPPED, DRIVER CAN SHIFT INTO THE PARK POSITION, TURN IGNITION TO OFF POSITION AND RESTART ENGINE. VEHICLE POWERS UP AND …
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DRIVING ALONG SECONDARY ROAD WHEN SUDDENLY CAR LOOSES ALL POWER. VEHICLE LOOSES ALL POWER STEERING, BRAKES, AND LOOSES ALL INSTRUMENT PANEL CLUSTER DISPLAYS EXCEPT THE TRACTION CONTROL LIGHT. ONCE VEHICLE IS STOPPED, DRIVER CAN SHIFT INTO THE PARK POSITION, TURN IGNITION TO OFF POSITION AND RESTART ENGINE. VEHICLE POWERS UP AND DRIVING CAN RESUME. *TR
NHTSA ODI #10648734
67,557 miles · Sep 25, 2014
EngineService BrakesSteering
VEHICLE SHUT OFF, LOST STEERING, BRAKES AND ALL ELECTRICAL, EXCEPT FOR THE STABILITY CONTROL LIGHT WHICH WAS ILLUMINATED. I WAS ABLE TO NAVIGATE TO THE SIDE OF THE ROAD. I WAS ABLE TO RESTART THE CAR. THIS HAS HAPPENED SEVERAL TIMES SINCE. CONTACTED CHRYSLER WHO SAID THEY HAD NO INFO ON ANY SUCH PROBLEM. *TR
NHTSA ODI #10639071
150 miles · Aug 26, 2014
Service Brakes
WAS GOING ON A TRIP WITH MY FAMILY IN OUR 2010 CHRYSLER TOWN AND COUNTRY LX. WHILE DRIVING DOWN THE EXPESSWAY, WE HAD TO BRAKE. WELL WHEN YOU TRY TO BRAKE, THE PEDAL GOES DOWN TO THE FLOOR AND THE STEERING WHEEL SHAKES AND YOU DO NOT STOP. WHEN YOU DO STOP THE TIRES LOCK UP AND SKID. THIS IS AN ONGOING PROBLEM WITH THIS VEHI…
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WAS GOING ON A TRIP WITH MY FAMILY IN OUR 2010 CHRYSLER TOWN AND COUNTRY LX. WHILE DRIVING DOWN THE EXPESSWAY, WE HAD TO BRAKE. WELL WHEN YOU TRY TO BRAKE, THE PEDAL GOES DOWN TO THE FLOOR AND THE STEERING WHEEL SHAKES AND YOU DO NOT STOP. WHEN YOU DO STOP THE TIRES LOCK UP AND SKID. THIS IS AN ONGOING PROBLEM WITH THIS VEHICLE. I EVEN TRIED REPLACING THE BRAKE PADS AND THAT DIDNT HELP. I HAVE BEEN READING A LOT OF INFORMATION ONLINE THAT THIS IS A HUGE PROBLEM WITH THIS YEAR, MAKE AND MODEL. I WOULD LIKE TO KNOW WHY THEY HAVENT RECALLED THIS VEHICLE YET!!! *TR
NHTSA ODI #10628370
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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