NHTSA owner reports · September 18, 2026 snapshot.
Exterior Lighting complaints
76 reportsClear category filter80,200 miles · Aug 25, 2014
Air BagsElectrical SystemExterior Lighting
I PURCHASED THE CAR IN JANUARY OF 2014, ABOUT 3 MONTHS AFTER, THE VEHICLE EMERGENCY LIGHT INTERMITTENTLY FLASHED AND THE ALARM REMAINED ON, UNTIL THE BATTERY WAS DISCONNECTED. AFTER RECONNECTION, THE PROBLEM SEEM TO HAVE GONE AWAY. BUT TWO MONTHS LATER THE CAR BATTERY DIED. I REPLACED THE BATTERY WITH A NEW ONE THAT THE DEALER R…
Read full complaint
I PURCHASED THE CAR IN JANUARY OF 2014, ABOUT 3 MONTHS AFTER, THE VEHICLE EMERGENCY LIGHT INTERMITTENTLY FLASHED AND THE ALARM REMAINED ON, UNTIL THE BATTERY WAS DISCONNECTED. AFTER RECONNECTION, THE PROBLEM SEEM TO HAVE GONE AWAY. BUT TWO MONTHS LATER THE CAR BATTERY DIED. I REPLACED THE BATTERY WITH A NEW ONE THAT THE DEALER RECOMMENDED. TWO WEEKS LATER, THE BATTERY WAS DEAD AGAIN AND THE DEALER RECOMMENDED WE CHANGE THE ALTERNATOR. THE OLD ALTERNATOR WAS REMOVED AND REPLACED WITH A NEW ONE. A WEEK LATER, THE BATTERY DEAD AGAIN AND THE BATTERY WAS REPLACES AGAIN. A WEEK LATER THE BATTERY WAS DEAD. AND THE DEALER DECIDED TO DO A COMPLETE DIAGNOSE OF ALL ELECTRICAL COMPONENT. THE DEALER CLAIMED THE DASH CLUSTER HAVE TO BE REPLACE. I DON'T TRUTH THE REPLACEMENT OF THE INSTRUMENT CLUSTER WILL SOLVE THE PROBLEM, I DON'T TRUTH THE CAR AND I AM FRUSTRATED. CHRYSLER GROUP LLC HAS BEEN CONTACTED BUT THEY HAVE NOT RETURN ANY CALL BACK. *TR
NHTSA ODI #10627933
76,400 miles · Aug 4, 2014
Exterior Lighting
AFTER STARTING CAR HEADLIGHTS FLASHED ON THEN OFF 2 OR 3 TIMES THEN REMAINED OFF. AFTER TURNING HEADLIGHT SWITCH ON AND OFF SEVERAL TIMES LIGHTS CAME ON. THIS HAS CONTINUED SINCE THE DATE OF FIRST INCIDENT. WHILE DRIVING ON THE EVENING OF AUGUST 3,2014 THE HEADLIGHTS WENT OFF, DO NOT PLAN ON DRIVING AT NIGHT AGAIN UNTIL I RECE…
Read full complaint
AFTER STARTING CAR HEADLIGHTS FLASHED ON THEN OFF 2 OR 3 TIMES THEN REMAINED OFF. AFTER TURNING HEADLIGHT SWITCH ON AND OFF SEVERAL TIMES LIGHTS CAME ON. THIS HAS CONTINUED SINCE THE DATE OF FIRST INCIDENT. WHILE DRIVING ON THE EVENING OF AUGUST 3,2014 THE HEADLIGHTS WENT OFF, DO NOT PLAN ON DRIVING AT NIGHT AGAIN UNTIL I RECEIVE REPLY FROM CHRYSLER. CALLED CHRYSLER CUSTOMER SERVICE TO COMPLAIN TODAY AT ABOUT 11:30A.M. AND ONLY WAS TOLD THERE WAS NO RECALL ON THIS VEHICLE AT THIS TIME. I ASKED TO SPEAK WITH SUPERVISOR TO HELP RESOLVE ISSUE AND WAS TOLD THAT SUPERVISOR WILL CALL ME BY CLOSING ON AUGUST 5,2014. THIS IS A SERIOUS SAFETY ISSUE TAG APPARENTLY OCCURRED IN THE 2005 AND 2006 TOWN AND COUNTRY MINIVANS AND IS OBVIOUSLY STILL NOT RESOLVED. THE CHRYSLER DEALER I WENT TO TODAY, UNIVERSITY DODGE DIDN'T SEEMED TO CONCERNED AND OFFERED NO HELP. *TR
NHTSA ODI #10618668
38,000 miles · Jul 14, 2014
Electrical SystemExterior LightingVisibility/wiper
ABOUT A YEAR AFTER PURCHASE THE AUTOMATIC DOORS INTERMITTENTLY STOP WORKING AND REAR INSIDE LIGHTS WOULD REMAIN ON. THIS DIDN'T EFFECT OPERATION OR SAFETY OF VEHICLE SO I DIDN'T COMPLAIN TO DEALER. NO FURTHER INCIDENTS UNTIL SEPTEMBER 2013, WHILE ON A ROADTRIP TO TEXAS, AIR CONDITIONER AND DIRECTIONALS STOPPED WORKING. NO LOCAL…
Read full complaint
ABOUT A YEAR AFTER PURCHASE THE AUTOMATIC DOORS INTERMITTENTLY STOP WORKING AND REAR INSIDE LIGHTS WOULD REMAIN ON. THIS DIDN'T EFFECT OPERATION OR SAFETY OF VEHICLE SO I DIDN'T COMPLAIN TO DEALER. NO FURTHER INCIDENTS UNTIL SEPTEMBER 2013, WHILE ON A ROADTRIP TO TEXAS, AIR CONDITIONER AND DIRECTIONALS STOPPED WORKING. NO LOCAL DEALERSHIP IN THE AREA SO I WAS FORCED TO BRING CAR TO LOCAL FIRESTONE AUTO CENTER. THEY WERE UNABLE TO FIND SOURCE OF ISSUE BUT ISSUE SEEMED TO RESOLVE ITSELF. WHILE AWAY THAT FOLLOWING DECEMBER CAR WAS LEFT UNUSED FOR SEVERAL DAYS AND BATTERY WAS DEAD. BATTERY WAS REPLACED. ELECTRICAL ISSUES CONTINUED IN MARCH 2014 AND PULLED CAR OVER EMERGENTLY INTO STS AUTO CENTER. THEY COULDN'T FIND SOURCE OF ELECTRICAL DRAIN HOWEVER PROBLEM AGAIN APPEARED TO RESOLVE ITSELF. BROUGHT CAR TO DEALERSHIP REPEATEDLY SINCE THEN. ALL GAUGES FAIL WHILE WINDSHIELD WIPERS REMAIN ON. DEALERSHIP HAS REPLACED INSTRUMENT CLUSTER, THEN A DEFECTIVE DOME LIGHT, THEN CLAIMED THE BATTERY WAS BAD AND REPLACED THAT AGAIN, THEN IT WAS THE INSTRUMENT CLUSTER AGAIN. NOW I'M SUPPOSED TO TRUST THIS CAR IS GOING TO BE RELIABLE AND I'M BEING TOLD BE CHRYSLER THAT THERE IS NOTHING MORE THEY CAN DO OR FEEL OBLIGATED TO DO. I CALLED IN TODAY TO FILE COMPLAINT AND REPORTED MY CAR IS FUNCTIONING. I JUST WENT OUT TO MY CAR AND ALL GAUGES ARE FLASHING AT ME. I MUST HAVE JINXED MYSELF! *TR
NHTSA ODI #10610303
55,435 miles · Jul 9, 2014
Electrical SystemExterior LightingVisibility/wiper
WHILE DRIVING THROUGH MY SUBDIVISION, I ATTEMPTED TO TURN ON THE HIGH BEAMS FOR BETTER VISIBILITY. AT THIS INSTANCE, THE WIPER BLADES TURNED ON AND WOULD NOT TURN OFF. AT THE SAME MOMENT, THE VEHICLE LOST THE HIGH BEAMS, TURN SIGNALS AND WINDSHIELD SOLUTION MOTOR ACTIVATION. THE VEHICLE REMAINED OPERATIONAL AND NO ONE WAS INJURE…
Read full complaint
WHILE DRIVING THROUGH MY SUBDIVISION, I ATTEMPTED TO TURN ON THE HIGH BEAMS FOR BETTER VISIBILITY. AT THIS INSTANCE, THE WIPER BLADES TURNED ON AND WOULD NOT TURN OFF. AT THE SAME MOMENT, THE VEHICLE LOST THE HIGH BEAMS, TURN SIGNALS AND WINDSHIELD SOLUTION MOTOR ACTIVATION. THE VEHICLE REMAINED OPERATIONAL AND NO ONE WAS INJURED. I HAD TO REPLACE THE TURN SIGNAL, HIGH BEAM AND WINDSHIELD WIPER SELECTOR LEVER. *TR
NHTSA ODI #10609149
72,000 miles · Jun 13, 2014
Electrical SystemExterior Lighting
VEHICLE'S HEADLAMPS WILL TURN OFF INTERMITTENTLY WHILE DRIVING OR SHORTLY AFTER STARTING THE VEHICLE WHETHER THE SWITCH IS IN THE "AUTOMATIC" OR "ON" POSITION. PROBLEM IS INTERMITTENT, AND AFFECTS ONLY THE HEADLIGHTS AND HI-BEAMS. FOG AND PARKING LIGHTS ARE NOT AFFECTED. *JS
NHTSA ODI #10598087
34,900 miles · Apr 3, 2014
Electrical SystemExterior LightingVisibility/wiper
VAN HAS WIRELESS IGNITION SYSTEM PROBLEMS. VAN HAS INTERMITTENT SHUT OFF, VAN HAS INTERMITTENT NO START ISSUES. VAN HAS INTERMITTENT WARNING CLUSTER, WIPER, GAUGES, AND HEADLIGHT SHUT OFF AND ON PROBLEMS. VAN IS DANGEROUS TO MY FAM. AND OTHERS!!!!!!! FOUND RECALL L-25 BUT THIS IS FRAUD RECALL; ONLY INSTALLING RUBBER RING…
Read full complaint
VAN HAS WIRELESS IGNITION SYSTEM PROBLEMS. VAN HAS INTERMITTENT SHUT OFF, VAN HAS INTERMITTENT NO START ISSUES. VAN HAS INTERMITTENT WARNING CLUSTER, WIPER, GAUGES, AND HEADLIGHT SHUT OFF AND ON PROBLEMS. VAN IS DANGEROUS TO MY FAM. AND OTHERS!!!!!!! FOUND RECALL L-25 BUT THIS IS FRAUD RECALL; ONLY INSTALLING RUBBER RING ON WIN MODULE. CHRYSLER MUST SERVICE ALL VEHICLES WITH THESE PROBLEMS ASAP BEFORE THEY GET IN MORE LAWSUITS AND KILL MORE PEOPLE. CHRYSLER HAS CASE NUMBER: S10008000021 RELEASE DATE: 9/7/10 INVOLVES WIPER, GAUGE, LIGHTING AND CLUSTER PROBLEMS THAT IS HAPPENING TO THOUSANDS OF THEIR UNITS. ALSO BULLETIN #: 08-025-11 5/27/11 INVOLVES PROBLEMS WITH WIRELESS IGNITION SYSTEM THAT IS HAPPENING TO THOUSANDS OF THEIR UNITS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10577056
46,000 miles · Feb 14, 2014
Electrical SystemEngineExterior Lighting
THE HEADLIGHTS DIM, THE RADIO STOPS, THE FOUR LIGHTS DIRECTLY OVER THE SPEEDOMETER COME ON AND OFF, THE SPEEDOMETER DROPS TO ZERO WHEN THE DUMMY LIGHTS COME ON. PERIODICALLY THE VEHICLE SHUTS OF AS IT IS MOVING. THIS ALL STARTED HAPPENING AFTER THE NHTSA CAMPAIGN #11V139000 RECALL ON THE IGNITION WAS REPLACED. IT HAS BEEN TO T…
Read full complaint
THE HEADLIGHTS DIM, THE RADIO STOPS, THE FOUR LIGHTS DIRECTLY OVER THE SPEEDOMETER COME ON AND OFF, THE SPEEDOMETER DROPS TO ZERO WHEN THE DUMMY LIGHTS COME ON. PERIODICALLY THE VEHICLE SHUTS OF AS IT IS MOVING. THIS ALL STARTED HAPPENING AFTER THE NHTSA CAMPAIGN #11V139000 RECALL ON THE IGNITION WAS REPLACED. IT HAS BEEN TO THREE SEPARATE CHRYSLER DEALERS A TOTAL OF SEVEN TIMES. IT HAS BEEN OUT OF SERVICE FOR MORE THAN 30 DAYS. NEITHER CHRYSLER NOR THE DEALER WANTS TO RESOLVE THIS PROBLEM. THEY WANT TO SELL ME A NEW CAR! *TR
NHTSA ODI #10564340
50,000 miles · Jan 2, 2014
Electrical SystemExterior Lighting
THE HEAD LIGHTS GO OUT INTERMITTENTLY OR WON'T COME ON AT ALL. THE TURN SIGNALS WILL NOT WORK AS WELL AS THE HORN. SOMETIMES EVERYTHING WORKS AND SOMETIMES IT DOESN'T. THIS IS EXTREMELY DANGEROUS WHILE DRIVING AT NIGHT AND ALMOST CAUSED AN ACCIDENT AS THE HEAD LIGHTS WENT OUT WHILE DRIVING. I DID SOME RESEARCH ONLINE AND THIS IS…
Read full complaint
THE HEAD LIGHTS GO OUT INTERMITTENTLY OR WON'T COME ON AT ALL. THE TURN SIGNALS WILL NOT WORK AS WELL AS THE HORN. SOMETIMES EVERYTHING WORKS AND SOMETIMES IT DOESN'T. THIS IS EXTREMELY DANGEROUS WHILE DRIVING AT NIGHT AND ALMOST CAUSED AN ACCIDENT AS THE HEAD LIGHTS WENT OUT WHILE DRIVING. I DID SOME RESEARCH ONLINE AND THIS IS A PROBLEM THAT MANY CHRYSLER TOWN AND COUNTRY OWNERS HAVE REPORTED. THE ISSUE IS BELIEVED TO BE THE TIPM. *TR
NHTSA ODI #10558218
57,000 miles · Nov 5, 2013
Electrical SystemExterior Lighting
I WAS DRIVING HOME FROM WORK AND THE LIKES STARTED FLASHING AND THEN WENT OUT. THE PARKING LIGHTS AND FOG LIGHTS WERE THE ONLY LIGHTS THAT WORKED. NEXT MORNING THE LIGHTS WORKED. A FEW DAYS LATER SAME THING HAPPENED WHILE I WAS DRIVING. I SENT A LETTER TO CHRYSLER AND THEY WANTED ME TO TAKE IT TO DEALERSHIP TO GET LOOKED AT. IT…
Read full complaint
I WAS DRIVING HOME FROM WORK AND THE LIKES STARTED FLASHING AND THEN WENT OUT. THE PARKING LIGHTS AND FOG LIGHTS WERE THE ONLY LIGHTS THAT WORKED. NEXT MORNING THE LIGHTS WORKED. A FEW DAYS LATER SAME THING HAPPENED WHILE I WAS DRIVING. I SENT A LETTER TO CHRYSLER AND THEY WANTED ME TO TAKE IT TO DEALERSHIP TO GET LOOKED AT. IT TOOK ME A COUPLE WEEKS TO GET IT THERE CAUSE MY OTHER CAR WAS IN THE SHOP. I HAD DAYS THAT THE LIGHTS WOULD NOT COME ON AND DAYS THAT THEY WORKED. AFTER TAKING IT TO DEALER THEY SIMPLY TIGHTENED THE BATTERY CABLES AND CHARGED ME FOR IT. LESS THEN A WEEK LATER IT IS ACTING UP AGAIN. LIGHTS WILL EITHER WORK, FLASH ON AND OFF, OR NOT COME ON AT ALL. I WROTE ANOTHER LETTER TO THEM AND HAVE AN APPOINTMENT TO TAKE IT IN ON FRIDAY BUT AM CONSIDERING JUST CUTTING MY LOSSES AND TRADING IT IN BECAUSE I CARRY KIDS IN MY VAN AND THIS IS NOT A SAFE VAN. *TR
NHTSA ODI #10551015
71,000 miles · Mar 21, 2013
Exterior Lighting
HEADLIGHTS DID NOT COME ON AT NIGHT AFTER STARTING ENGINE. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS. IT IS INTERMITTENT AND THE LIGHTS WILL BE NORMAL FOR A WEEK OR TWO OR THREE AND THEN THE PROBLEM OCCURS AGAIN. SEVERAL HOURS OR THE NEXT MORNING AFTER A PROBLEM ALL IS NORMAL. SOMETIMES AFTER STARTING THE…
Read full complaint
HEADLIGHTS DID NOT COME ON AT NIGHT AFTER STARTING ENGINE. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS. IT IS INTERMITTENT AND THE LIGHTS WILL BE NORMAL FOR A WEEK OR TWO OR THREE AND THEN THE PROBLEM OCCURS AGAIN. SEVERAL HOURS OR THE NEXT MORNING AFTER A PROBLEM ALL IS NORMAL. SOMETIMES AFTER STARTING THE HEADLIGHTS FLASH ON AND OFF. WE ARE AFRAID TO BE AWAY FROM HOME AT NIGHT IN THIS VAN. AFTER READING THE NUMEROUS SIMILAR COMPLAINTS AND CONSIDERING THE SAFETY IMPLICATIONS WITH THIS PROBLEM I AM AMAZED THAT THERE HAS BEEN NO RECALL. *TR
NHTSA ODI #10503935
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Illustration