NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
302 reportsClear category filter104,000 miles · Jun 18, 2019
EngineExterior LightingSteering
IN ATTEMPTING TO TURN NORTH ON TO ROUTE 29 FROM THE KROGER GAS STATION IN CHILICOTHE, IL THE VEHICLE ENTIRELY SHUT DOWN WHEN PARTIALLY THROUGH THE TURN. THE LIGHTING TURNED OFF, THE ENGINE SHUT DOWN, AND POWER STEERING DID NOT OPERATE. I WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL, AND ATTEMPTED TO THE VEHICLE. IT STARTED BUT INS…
Read full complaint
IN ATTEMPTING TO TURN NORTH ON TO ROUTE 29 FROM THE KROGER GAS STATION IN CHILICOTHE, IL THE VEHICLE ENTIRELY SHUT DOWN WHEN PARTIALLY THROUGH THE TURN. THE LIGHTING TURNED OFF, THE ENGINE SHUT DOWN, AND POWER STEERING DID NOT OPERATE. I WAS ABLE TO SHIFT THE VEHICLE INTO NEUTRAL, AND ATTEMPTED TO THE VEHICLE. IT STARTED BUT INSTANTANEOUSLY SHUT DOWN AGAIN. I ATTEMPTED ONCE MORE AND IT STARTED AND I QUICKLY SHIFTED INTO DRIVE TO AVOID BEING STRUCK BY ANOTHER VEHICLE ON THE 2 LANE ROADWAY.
NHTSA ODI #11220988
104,000 miles · Jun 10, 2019
Electrical SystemEngineSteering
VEHICLE'S SYSTEM (ELECTRICAL, MOTOR, STEERING) SHUTS DOWN WHILE IN OPERATION. LIGHTS DO NOT FUNCTION, LOSS OF POWER STEERING, BRAKING IS LIMITED. THIS HAS BEEN AN ONGOING ISSUE WITH A PREVIOUS COMPLAINT FILED (11166442). WHEN THE VEHICLE LOSES POWER, IF THE KEY FOB IS TOUCHED, THE VEHICLE MAY REGAIN POWER SUDDENLY.
NHTSA ODI #11218900
130,710 miles · Jun 5, 2019
Engine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY STARTED HAVING PROBLEMS AFTER REACHING 90,000 MILES. THE CONTACT STATED THAT THE ENGINE STALLED ON NUMEROUS OCCASIONS WHILE THE VEHICLE WAS IN MOTION, CONTACT STATES THERE IS NO STEERING OR BRAKES AT THIS POINT. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY STARTED HAVING PROBLEMS AFTER REACHING 90,000 MILES. THE CONTACT STATED THAT THE ENGINE STALLED ON NUMEROUS OCCASIONS WHILE THE VEHICLE WAS IN MOTION, CONTACT STATES THERE IS NO STEERING OR BRAKES AT THIS POINT. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND IT RESTARTED NORMALLY. THE VEHICLE WAS TAKEN TO FRIENDSHIP CHRYSLER JEEP DODGE RAM (2638 W STATE ST, BRISTOL, TN 37620, (888) 374-3633) AND AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER INSTRUCTED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE CONTACT COMPLIED, BUT THE DEALER STILL COULD NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER STATED THAT NOTHING ELSE COULD BE DONE. THE FAILURE MILEAGE WAS 130,710. *BF*JB
NHTSA ODI #11218112
86,000 miles · May 22, 2019
Electronic Stability Control (esc)Engine
WHILE DRIVING THE CAR UNEXPECTEDLY CUT POWER TO THE ENGINE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED. WITHOUT THE ABILITY TO DRIVE I SLOWLY COASTED TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND THEN IN DRIVE AGAIN BUT STILL THE GAS PETAL WAS NOT HAVING ANY EFFECT. I HAD TO SHUT THE CAR OFF AND RESTART TO GET G…
Read full complaint
WHILE DRIVING THE CAR UNEXPECTEDLY CUT POWER TO THE ENGINE. THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED. WITHOUT THE ABILITY TO DRIVE I SLOWLY COASTED TO THE SIDE OF THE ROAD. I PUT THE CAR IN PARK AND THEN IN DRIVE AGAIN BUT STILL THE GAS PETAL WAS NOT HAVING ANY EFFECT. I HAD TO SHUT THE CAR OFF AND RESTART TO GET GOING AGAIN. THE VAN IS NEW TO US AND HAS HAPPENED TWICE IN THE THREE DAYS WE'VE OWNED IT. THIS IS EXTREMELY UNSAFE AS IT IS A COMPLETE LOSS OF POWER IN THE MIDDLE OF DRIVING AND I CAN EASILY SEE HOW THIS UNEXPECTED EVENT COULD CAUSE A REAR END COLLISION.
NHTSA ODI #11209169
98,200 miles · May 6, 2019
Engine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF. JASON LEWIS CHRYSLER DODGE JEEP RAM (120 AUTO LN, SPARTA, TN 38583, 931-738-9275) PERFORMED DIAGNOSTIC TESTING, BUT FOUND NO FAILURE. ANOTHER UNKNOWN DEALER STATED THAT THERE WAS ANOTHER VEHICLE WITH THE SAME FAILURE. THE D…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUT OFF. JASON LEWIS CHRYSLER DODGE JEEP RAM (120 AUTO LN, SPARTA, TN 38583, 931-738-9275) PERFORMED DIAGNOSTIC TESTING, BUT FOUND NO FAILURE. ANOTHER UNKNOWN DEALER STATED THAT THERE WAS ANOTHER VEHICLE WITH THE SAME FAILURE. THE DEALER FURTHER STATED THAT A NEW COMPUTER SYSTEM MAY NEED TO BE INSTALLED AT THE COST OF $2,500 IN THE NEAR FUTURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,200.
NHTSA ODI #11205700
20 miles · Mar 28, 2019
Electrical SystemEngineUnknown Or Other
WHILE DRIVING THE VAN WILL JUST SHUT OFF/STALL WITH NO WARNING. WHICH THEN LOCKS THE STEERING EVEN IF IN THE MIDDLE OF TURNING. ITS VERY DANGEROUS.WE HAVE TAKEN IT TO THE MECHANIC MULTIPLE TIMES BUT THEY CANT FIGURE WHAT THE ISSUE IS BECAUSE WHATEVER IT IS IS NOT THROWING A CODE. IT HAPPENS EVERY TIME ITS DRIVEN.
NHTSA ODI #11192266
103,000 miles · Mar 14, 2019
EngineFuel/propulsion SystemUnknown Or Other
VAN RANDOMLY TURN OFF WHILE DRIVING WITHOUT ANY WARNING, LOST ALL POWER STEERING CONTROL AND POWER ASSISTED BRAKE CONTROL. THIS HAS HAPPENS RANDOMLY OVER THE PAST 3 YEARS. VERY DANGEROUS AND COULD LEAD TO DEATH IF IT RESULTED IN A CRASH. HAS ALWAYS HAPPENS WHEN THE VEHICLE HAS BEEN IN MOTION, HAS HAPPENED AT HIGHWAY SPEEDS, A…
Read full complaint
VAN RANDOMLY TURN OFF WHILE DRIVING WITHOUT ANY WARNING, LOST ALL POWER STEERING CONTROL AND POWER ASSISTED BRAKE CONTROL. THIS HAS HAPPENS RANDOMLY OVER THE PAST 3 YEARS. VERY DANGEROUS AND COULD LEAD TO DEATH IF IT RESULTED IN A CRASH. HAS ALWAYS HAPPENS WHEN THE VEHICLE HAS BEEN IN MOTION, HAS HAPPENED AT HIGHWAY SPEEDS, AT LOW SPEEDS, AND WHEN TURNING.
NHTSA ODI #11186874
130,000 miles · Mar 1, 2019
Engine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20-30 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED CORWIN CHRYSLER DODGE JEEP RAM FIAT (1025 W SUNSHINE ST, SPRINGFIELD, MO 65807, (888) 697-4214) AND WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 20-30 MPH, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED CORWIN CHRYSLER DODGE JEEP RAM FIAT (1025 W SUNSHINE ST, SPRINGFIELD, MO 65807, (888) 697-4214) AND WAS REFERRED TO THE MANUFACTURER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 130,000.
NHTSA ODI #11183522
129,000 miles · Mar 1, 2019
Engine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE SHUT OFF WITHOUT WARNING AT A STOP SIGN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER DESTINATION. THE FAILURE RECURRED LATER AND THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE ENG…
Read full complaint
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE ENGINE SHUT OFF WITHOUT WARNING AT A STOP SIGN. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER DESTINATION. THE FAILURE RECURRED LATER AND THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT THE ENGINE SEIZED AND WAS DAMAGED BEYOND REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 129,000.
NHTSA ODI #11183365
126,000 miles · Feb 22, 2019
Electronic Stability Control (esc)EnginePower Train
FOR A FEW MONTHS NOW THE VAN WILL SOMETIMES NOT START, EVEN IF STARTING IT BACK UP IMMEDIATELY AFTER JUST DRIVING IT. IT HAS DIED IN THE MIDDLE OF THE ROAD WHILE DRIVING WITH NO STEERING CAPABILITIES, IT HESITATES WHEN DRIVING BETWEEN 35-40 MPH. I NEVER KNOW IF IT'S GOING TO START BACK UP AFTER I SHUT IT OFF, OR WHEN IT'S JUST G…
Read full complaint
FOR A FEW MONTHS NOW THE VAN WILL SOMETIMES NOT START, EVEN IF STARTING IT BACK UP IMMEDIATELY AFTER JUST DRIVING IT. IT HAS DIED IN THE MIDDLE OF THE ROAD WHILE DRIVING WITH NO STEERING CAPABILITIES, IT HESITATES WHEN DRIVING BETWEEN 35-40 MPH. I NEVER KNOW IF IT'S GOING TO START BACK UP AFTER I SHUT IT OFF, OR WHEN IT'S JUST GOING TO DECIDE TO LOCK UP AND DIE WHILE DRIVING.
NHTSA ODI #11181953
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Illustration