NHTSA owner reports · September 18, 2026 snapshot.
Engine complaints
302 reportsClear category filter39,000 miles · Aug 2, 2014
EngineFuel System, Gasoline
I WANT TO REPORT A PROBLEM WITH CHRYSLER TOWN AND COUNTRY TOURING 4D PASSENGER EXTENDED VAN WITH 3.8L ENGINE. PURCHASED THE CAR FROM CARMAX IN MAY 2014 AND TOOK IT ON IT'S FIRST TRIP OVER THE 4TH OF JULY WEEKEND. I CHECKED THE OIL BEFORE I LEFT AND IT WAS FULL AND GOLDEN IN COLOR AS IT SHOULD BE. THE TRIP WAS FROM VIENNA, VIRG…
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I WANT TO REPORT A PROBLEM WITH CHRYSLER TOWN AND COUNTRY TOURING 4D PASSENGER EXTENDED VAN WITH 3.8L ENGINE. PURCHASED THE CAR FROM CARMAX IN MAY 2014 AND TOOK IT ON IT'S FIRST TRIP OVER THE 4TH OF JULY WEEKEND. I CHECKED THE OIL BEFORE I LEFT AND IT WAS FULL AND GOLDEN IN COLOR AS IT SHOULD BE. THE TRIP WAS FROM VIENNA, VIRGINIA TO CAMILLA, GEORGIA AND LASTED 10 DAYS COVERING 1800 MILES. I STARTED RECEIVING OIL MAINTANCE WARNINGS ON JULY 11 WHICH IS UNUSAL AND CHECKED THE OIL. TO MY ASTONISHMENT THE ENGINE WAS ALMOST DRY AND WHAT LITTLE OIL I COULD SEE WAS BLACK IN COLOR. IT TOOK 3 1/2 QUARTS OF OIL TO BRING THE VAN BACK UP TO FULL CAPACITY!! IN DOING RESEARCH ABOUT THIS ABNORMAL INSTANCE IT APPEARS FROM THE NUMBER OF COMPLAINTS ALREADY FILED THAT CHRYSLER AND YOURSELF HAVE KNOWN ABOUT THIS PROBLEM OF EXCESSIVE OIL USAGE THAT LEADS TO ENGINE MALFUNCTION FOR A WHILE. IT APPEARS THE SOLUTIONS ARE VALUE STEM SEAL REPLACMENT, PCV VALUE REPLACEMENT AND FINALLY A FULL ENGINE RING JOB AS LAST RESORT. I WAS A PREVIOUS OWNER OF A 1993 CHRYLSER TOWN & COUNTRY WITH 220,000 MILES ON IT AND IT WOULD BURN 1/2 QUART IN 3000 MILES AT THE MOST. THERE NEEDS TO BE AN INVESTIGATION INTO THE FAULTY 3.8L CHRYSLER ENGINE AND A RECALL SHOULD BE ISSUED IMMEDIATELY TO PREVENT SAFETY ISSUES FROM NEEDLESS BLOWN ENGINES WITH FAMILY MEMBERS ABOARD. THERE IS NO INDICATION OF ENGINE LEAKS OR WITH THE EXHAUST USAGE. THIS ENGINE JUST CONSUMES RIDICULOUS AMOUNTS OF OIL MORE THAN THE 1 QUART PER 750 MILES CHRYSLER CLAIMS IS NOMAL WHICH IN THIS DAY AND AGE IS RIDICULOUS ALSO. *TR
NHTSA ODI #10618368
647,000 miles · Aug 2, 2014
Electrical SystemEngine
CAME OUT OF CHURCH SERVICES ON MARCH 16, 2014 AND READ OUT SAID "DAMAGED KEY" OPENED THE DOOR AND READ OUT SAID "KEY IN IGNITION", BUT THE KEY WAS STILL IN MY HAND. BELLS WERE DINGING, DOORS & LIGHTS WORKED BUT THE VAN WOULD NOT START, NO MATTER WHAT. HAD TO HAVE IT TOWED FOR MAINTENANCE. THIS OCCURRED 4 TIMES TO THIS DATE; LAST…
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CAME OUT OF CHURCH SERVICES ON MARCH 16, 2014 AND READ OUT SAID "DAMAGED KEY" OPENED THE DOOR AND READ OUT SAID "KEY IN IGNITION", BUT THE KEY WAS STILL IN MY HAND. BELLS WERE DINGING, DOORS & LIGHTS WORKED BUT THE VAN WOULD NOT START, NO MATTER WHAT. HAD TO HAVE IT TOWED FOR MAINTENANCE. THIS OCCURRED 4 TIMES TO THIS DATE; LAST NIGHT BEING THE LATEST. DID GET A NEW KEY FOB ON APRIL 14, 2014 & HAD NO MORE ISSUES UNTIL LAST NIGHT. HAD BEEN SHOPPING CAME OUT OF THE STORE, OPENED THE DOOR AND BELLS WERE DINGING, WITH "KEY IN IGNITION" SHOWING ON THE READ OUT. HAD MY CHILDREN WITH ME IN A NOT SO SAFE AREA TO BE STRANDED IN. CALLED FOR HELP, BUT VAN WOULD NOT START FOR 2 HRS. IT WAS DARK WHEN IT STARTED. WENT STRAIGHT HOME. TRIED TO GO OUT THE NEXT MORNING AND IT WOULD NOT START AGAIN. JUST PURCHASED THIS VEHICLE ON FEB 15, 2014 AND HAD THIS EXACT ISSUE A TOTAL OF 5 TIMES. HATE I PURCHASED THIS VEHICLE AND WILL GET RID OF IT ASAP. EVEN IF IT MEANS LOSING MY GOOD CREDIT. I WONT PAY A MONTHLY NOTE FOR AN UNRELIABLE VEHICLE. THIS IS AWFUL AND CHRYSLER SHOULD DO A RECALL ON FAULTY SWITCHES FOR THE 2010 TOWN & COUNTRY. I HAVEN'T REACHED MY 6 MONTH MARK FOR OWNERSHIP OF THIS VEHICLE AND CONTINUE TO HAVE THIS SERIOUS ISSUE. I DON'T HAVE MONEY FOR A MONTHLY NOTE AND REPAIRS SIMULTANEOUSLY. PLEASE DO LOOK INTO THIS ISSUE. *TR
NHTSA ODI #10618365
83,000 miles · Aug 1, 2014
Air BagsEngineCrash
TL* THE CONTACT OWNS 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 32 MPH, THE VEHICLE STALLED AT A TRAFFIC LIGHT, WHICH CAUSED A CRASHED WITH ANOTHER VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY …
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TL* THE CONTACT OWNS 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT 32 MPH, THE VEHICLE STALLED AT A TRAFFIC LIGHT, WHICH CAUSED A CRASHED WITH ANOTHER VEHICLE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
NHTSA ODI #10618207
56,000 miles · Jul 30, 2014
EngineVehicle Speed Control
DRIVING IN RESIDENTIAL AREA LESS THAN 20MPH, RPMS EXCEEDED 3000, HAD TO SET FOOT ON BREAK HARD TO HOLD BACK VEHICLE FROM ACCELERATING, GAS PEDAL DID NOT PHYSICALLY MOVE AND CRUISE CONTROL WAS NOT ON, PLACED VEHICLE IN NEUTRAL RPMS REMAINED HIGH, HAD TO SHUT DOWN VEHICLE. RESTARTED RPMS REMAINED IN NORMAL RANGE. SINCE INCIDENT …
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DRIVING IN RESIDENTIAL AREA LESS THAN 20MPH, RPMS EXCEEDED 3000, HAD TO SET FOOT ON BREAK HARD TO HOLD BACK VEHICLE FROM ACCELERATING, GAS PEDAL DID NOT PHYSICALLY MOVE AND CRUISE CONTROL WAS NOT ON, PLACED VEHICLE IN NEUTRAL RPMS REMAINED HIGH, HAD TO SHUT DOWN VEHICLE. RESTARTED RPMS REMAINED IN NORMAL RANGE. SINCE INCIDENT VEHICLE RUNS VERY HOT, NO TROUBLE LIGHTS ON, OIL AND OTHER FLUID LEVELS SAFE. MOST RECENT SMELL OF "HOT" WIRING MELTING/BURNING SMELL. HOOD VERY HOT TO TOUCH AND COOL AIR TEMPERATURES FOR WEATHER CONDITIONS, BLOWS VERY HOT AIR THROUGH VENTS. REPORTED TO DEALERSHIP WAS TOLD NO TROUBLE LIGHTS NOT MUCH THEY CAN DO AS NO CURRENT RECALL. *TR
NHTSA ODI #10617688
57,000 miles · Jul 22, 2014
Engine
THE ENGINE SHUTOFF DUE TO THE IGNITION SWITCH PROBLEM. WE LOST BRAKES, POWER STEERING, ETC. MY CHILDREN WERE IN THE CAR WITH ME. LUCKILY WE HAD ALREADY SLOWED AT A STOP LIGHT IN LIGHT TRAFFIC. WE BOUGHT THE 2010 TOWN AND COUNTRY USED. NOW I KNOW THAT IT WAS SUBJECT TO THE L25 RECALL. HOWEVER, THE CARFAX WHEN WE BOUGHT IT …
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THE ENGINE SHUTOFF DUE TO THE IGNITION SWITCH PROBLEM. WE LOST BRAKES, POWER STEERING, ETC. MY CHILDREN WERE IN THE CAR WITH ME. LUCKILY WE HAD ALREADY SLOWED AT A STOP LIGHT IN LIGHT TRAFFIC. WE BOUGHT THE 2010 TOWN AND COUNTRY USED. NOW I KNOW THAT IT WAS SUBJECT TO THE L25 RECALL. HOWEVER, THE CARFAX WHEN WE BOUGHT IT SAYS THAT IT WAS SUBJECT TO NO RECALL AND DESPITE MULTIPLE SERVICES AT CHRYSLER DEALERS, THE IGNITION SWITCH REPAIR WAS NEVER MADE (ACCORDING TO THE CARFAX HISTORY). AT PRESENT, THE TECHNICIAN AT OUR CHRYSLER DEALER SAYS HE WILL NOT REPAIR THE IGNITION SWITCH BECAUSE THE RECALL IS THREE YEARS OLD. *TR
NHTSA ODI #10615296
72,700 miles · Jul 17, 2014
EngineService BrakesSteering
MYSELF,MY HUSBAND,& 3 YOUNG CHILDREN WERE DRIVING HOME AT 45 MLS AN HOUR AND THE VEHICLE COMPLETELY TURNED OFF. WE LOST POWER STEERING, POWER BRAKES AND THE ENGINE SHUT OFF. WE HAD TO COAST TO A COMPLETE STOP( THANK GOD NO ONE WAS BEHIND US OR AROUND US) AND PUT THE VAN IN PARK AND IT TURNED BACK ON. SO WE STARTED DRIVING ON, ON…
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MYSELF,MY HUSBAND,& 3 YOUNG CHILDREN WERE DRIVING HOME AT 45 MLS AN HOUR AND THE VEHICLE COMPLETELY TURNED OFF. WE LOST POWER STEERING, POWER BRAKES AND THE ENGINE SHUT OFF. WE HAD TO COAST TO A COMPLETE STOP( THANK GOD NO ONE WAS BEHIND US OR AROUND US) AND PUT THE VAN IN PARK AND IT TURNED BACK ON. SO WE STARTED DRIVING ON, ONLY TO HAVE THE VAN SHUT OFF A SECOND TIME WHILE GOING UPHILL AGAIN AT 45 MLS PER HOUR. THE SAME THINGS HAPPENED, POWER STEERING,POWER BRAKES AND ENGINE CUTOFF! AGAIN WE WERE BLESSED THAT NO ONE WAS AROUND AS THERE IS NO WHERE TO PULL OVER! WE PUT THE VAN IN PARK,IT STARTED BACK UP AND MADE IT THE ONE MORE MILE HOME WITH NO PROBLEM. WE TOOK THE VAN TO SERVICE CENTER AT THE DEALERSHIP ( WE HAVE BUMPER TO BUMPER WARRANTY) THEY KEPT THE VEHICLE FOR ALMOST 4 WKS, WHILE THEY HAD IT, IT SHUT DOWN ON THEM ONCE BUT COULD NOT GET THE VANS COMPUTER TO "THROW A CODE" TO THEIR COMPUTER. THEY WANTED TO GIVE IT BACK WITHOUT DOING ANYTHING TO IT, WE ASKED THAT THEY AT LEAST ADDRESS THE RECALL ISSUE OF THE WIN MODULE (AS THIS IS DESCRIBED AS EXACTLY WHAT WAS HAPPENING)THEY DID THIS, HOWEVER, THE VAN HAS SHUT DOWN ON US TWO MORE TIMES! THEY KEPT THE VAN FOR A FEW DAYS AND REPLACED THE WIN MODULE AGAIN, ALTHOUGH THEY STILL DON'T KNOW FOR SURE THAT IT IS THE PROBLEM AS MY VAN WILL NOT " THROW A CODE"! I NOW HAVE A $400 A MONTH VAN PARKED IN MY DRIVEWAY AND AM IN LIMBO UNTIL CHRYSLER CORP GETS BACK TO ME! I REFUSE TO TRUST THEIR "BEST GUESS" WITH MY FAMILY AND OTHERS LIVES ON THE ROAD. *TR
NHTSA ODI #10611386
74,123 miles · Jun 23, 2014
Engine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE THE FOLLOWING DAY, BUT…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE CONTACT ALSO MENTIONED THAT THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE THE FOLLOWING DAY, BUT THE FAILURE RECURRED. THE DEALER COULD NOT DUPLICATE THE FAILURE, BUT THEY REPLACED THE OXYGEN SENSOR AND BATTERY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 74,123.
NHTSA ODI #10605324
43,000 miles · Jun 22, 2014
EnginePower Train
DRIVING AT ABOUT 30MPH AND THERE WAS A COMPLETE SHUT DOWN OF ENGINE. HAD TO PUT TRANSMISSION IN PARK AND RESTART. IT HAS HAPPENED TWO OTHER TIMES 2ND ON JUNE 4TH SAME THING OCCURRED. 3RD INCIDENT OCCURRED TODAY JUNE 22 2014. MUST HAVE THIS LOOKED AT AND REPAIRED! HAVE HAD IT IN AND HAVE TALKED TO CHRYSLER SERVICE CENTER AND …
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DRIVING AT ABOUT 30MPH AND THERE WAS A COMPLETE SHUT DOWN OF ENGINE. HAD TO PUT TRANSMISSION IN PARK AND RESTART. IT HAS HAPPENED TWO OTHER TIMES 2ND ON JUNE 4TH SAME THING OCCURRED. 3RD INCIDENT OCCURRED TODAY JUNE 22 2014. MUST HAVE THIS LOOKED AT AND REPAIRED! HAVE HAD IT IN AND HAVE TALKED TO CHRYSLER SERVICE CENTER AND AM TOLD THERE IS NOTHING TO BE DONE NO RECALL AND THEY NEED TO HAVE IT HAPPEN WHEN THEY HAVE VEHICLE. THAT IS ALMOST NOT GOING TO HAPPEN. HAS NOT HAPPENED THAT OFTEN, BUT WHEN IT DOES IT IS VERY DANGEROUS. ESPECIALLY WHEN I HAVE GRANDCHILDREN IN VEHICLE WITH ME. *TR
NHTSA ODI #10605092
85,000 miles · May 20, 2014
Air BagsEngineCrashInjury
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT 15 MPH, THE VEHICLE STALLED CAUSING THE VEHICLE TO REAR END ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST, SHOULDER, BACK AND ARM INJURIES THAT REQUIRED MEDICAL ATTEN…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT 15 MPH, THE VEHICLE STALLED CAUSING THE VEHICLE TO REAR END ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED CHEST, SHOULDER, BACK AND ARM INJURIES THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
NHTSA ODI #10592847
70,000 miles · May 19, 2014
Electrical SystemEngineService Brakes
THIS MINIVAN TURNS OFF WHILE DRIVING. WHEN IT FIRST HAPPENED TO ME I WAS STOPPED AT A STOP LIGHT AND BEGAN TO GO. IT HAPPENED TO MY BOYFRIEND WHILE HE WAS GETTING ON THE FREEWAY. COMPANY CHANGED THE BRAKES AND THEY NEED TO BE CHANGED AGAIN ONLY SIX MONTHS LATER. WE ALREADY TOOK IN ONCE TO GET PROBLEM FIXED. THEY COULDN'T FIND AN…
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THIS MINIVAN TURNS OFF WHILE DRIVING. WHEN IT FIRST HAPPENED TO ME I WAS STOPPED AT A STOP LIGHT AND BEGAN TO GO. IT HAPPENED TO MY BOYFRIEND WHILE HE WAS GETTING ON THE FREEWAY. COMPANY CHANGED THE BRAKES AND THEY NEED TO BE CHANGED AGAIN ONLY SIX MONTHS LATER. WE ALREADY TOOK IN ONCE TO GET PROBLEM FIXED. THEY COULDN'T FIND ANYTHING WRONG WITH IT AND GAVE IT BACK. PROBLEM STARTED HAPPENING AGAIN AND NOW STARTED OVERHEATING SO WE TOOK IT BACK. *JS
NHTSA ODI #10592526
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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