NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
978 reportsClear category filter125,000 miles · Oct 12, 2020
Electrical SystemEngineService Brakes
MY WIFE WAS DRIVING OUR 2010 TOWN AND COUNTRY ON 10/12/2020 WHEN THE VAN SUDDENLY DIED AND AS A RESULT LOSS OF POWER STEERING AND BRAKES. SHE WAS ABLE TO PUT VAN IN NEUTRAL, RESTART THE VAN, AND REGAIN POWER STEERING AND BRAKES. THIS IS THE SIXTH OR SEVENTH TIME THIS HAS HAPPENED SO SHE KNOWS THIS IS A POSSIBILITY AND IS PREPARE…
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MY WIFE WAS DRIVING OUR 2010 TOWN AND COUNTRY ON 10/12/2020 WHEN THE VAN SUDDENLY DIED AND AS A RESULT LOSS OF POWER STEERING AND BRAKES. SHE WAS ABLE TO PUT VAN IN NEUTRAL, RESTART THE VAN, AND REGAIN POWER STEERING AND BRAKES. THIS IS THE SIXTH OR SEVENTH TIME THIS HAS HAPPENED SO SHE KNOWS THIS IS A POSSIBILITY AND IS PREPARED BUT THIS RIDICULOUS TO HAVE SO MANY DOCUMENTED INSTANCES AND STILL NO RECALL. VAN HAS APPROXIMATELY 125,000 MILES.
NHTSA ODI #11363972
85,000 miles · Oct 9, 2020
Electrical SystemSeats
PROBLEMS WITH THE WIRING AND FUSES THAT MOVE THE FRONT DRIVERS AND PASSENGER SEAT. THE WIRES ARE HOT AND THE FUSE BLOWS CONSTANTLY. RESULTING IN THE SEATS BEING STATIONARY AND NOT WORKING. I'VE HAD SEVERAL MECHANICS LOOK AT THIS AND HAVE REPLACED THE FUSES ABOUT 30 TIMES. THE ONLY THING I HAVE NOT DONE YET IS HAVE THE SEATS …
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PROBLEMS WITH THE WIRING AND FUSES THAT MOVE THE FRONT DRIVERS AND PASSENGER SEAT. THE WIRES ARE HOT AND THE FUSE BLOWS CONSTANTLY. RESULTING IN THE SEATS BEING STATIONARY AND NOT WORKING. I'VE HAD SEVERAL MECHANICS LOOK AT THIS AND HAVE REPLACED THE FUSES ABOUT 30 TIMES. THE ONLY THING I HAVE NOT DONE YET IS HAVE THE SEATS COMPLETELY REWIRED TO GET THE POWER SEATS WORKING. THIS HAS BEEN AN ISSUE SINCE MY HUSBAND PURCHASED THIS VAN ABOUT 5 YRS AGO. I CANNOT DRIVE OUR VAN BECAUSE THE SEATS ARE STUCK. I'VE TALKED TO OTHER TOWN AND COUNTRY OWNERS THAT ARE HAVING SIMILAR ISSUES.
NHTSA ODI #11363515
117,100 miles · Oct 8, 2020
Electrical SystemService BrakesSteering
I WAS DRIVING STRAIGHT ON A RURAL, TWO LANE ROAD AT 45MPH. THE ROAD WAS SLIGHTLY HILLY AND CONDITIONS WERE CLEAR. THE VAN ABRUPTLY LOST POWER AND I COULD NOT STEER. I WAITED FOR IT TO COAST TO A STOP, PUT THE VEHICLE IN PARK AND RE-STARTED THE KEY. THE VAN STARTED RIGHT UP AND I CONTINUED DRIVING.
NHTSA ODI #11363351
117,000 miles · Oct 8, 2020
Electrical SystemService BrakesSteering
I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK …
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I WAS AT A RED LIGHT AT A CITY BLOCK INTERSECTION. WHEN THE LIGHT TURNED GREEN, I STARTED TO ACCELERATE, THEN THE VAN IMMEDIATELY LOST POWER. I WAS ABLE TO TURN THE HAZARD LIGHTS ON. I COULD NOT STEER, ACCELERATE, BRAKE. THE VAN SLOWED TO A STOP AND I TURNED THE KEY TO ON (IT HAD TWISTED TO ACC ON ITS OWN.) THE VAN STARTED BACK UP AND I CONTINUED ON MY DRIVE.
NHTSA ODI #11363350
115,500 miles · Oct 8, 2020
Electrical SystemService BrakesSteering
I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEH…
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I WAS DRIVING STRAIGHT AT 40-45MPH ON A SLIGHTLY HILLY, TWO LANE ROAD WITH NO CURBS. THE WEATHER WAS CLEAR, TRAFFIC WAS MODERATE. WITH NO WARNING, ALL DRIVING POWER WENT OFF AND I COULDN'T STEER OR BRAKE. I COULD STILL PUT THE HAZARD LIGHTS ON. I HAD TO WAIT FOR THE VAN TO COAST TO A STOP. THEN I TURNED THE KEY TO ON AND THE VEHICLE STARTED BACK UP. THANKFULLY, I DIDN'T GET HIT OR DRIVE INTO A DITCH. I HAD A VAN FULL OF KIDS AND WAS SO SCARED.
NHTSA ODI #11363347
138,000 miles · Sep 15, 2020
Electrical SystemEngine
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTOFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PIEDMONT CHRYSLER DODGE JEEP RAM AEV LOCATED AT 4015 CLEMSON BLVD ANDERSON…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUTOFF WITHOUT WARNING. AFTER RESTARTING THE VEHICLE, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PIEDMONT CHRYSLER DODGE JEEP RAM AEV LOCATED AT 4015 CLEMSON BLVD ANDERSON, SC 29621 HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 138,000.
NHTSA ODI #11355107
60,000 miles · Sep 11, 2020
Electrical SystemEngineService Brakes
TRAVELING AROUND A CURVE ON CITY STREET DRY PAVEMENT AT 25MPH , WITHOUT WARNING ALL POWER , STEERING CONTROL, BRAKES GONE. ENTIRE CAR SHUT DOWN WHILE IN MOTION, RAN OFF ROAD, NO BRAKE CONTROL, BY THE GRACE OF GOD , I NOR ANYONE ELSE WAS KILLED OR SERIOUSLY INJURED. WHEN CAR CAME TO COMPLETE STOP ON ITS OWN BEFORE HITTING SOMEO…
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TRAVELING AROUND A CURVE ON CITY STREET DRY PAVEMENT AT 25MPH , WITHOUT WARNING ALL POWER , STEERING CONTROL, BRAKES GONE. ENTIRE CAR SHUT DOWN WHILE IN MOTION, RAN OFF ROAD, NO BRAKE CONTROL, BY THE GRACE OF GOD , I NOR ANYONE ELSE WAS KILLED OR SERIOUSLY INJURED. WHEN CAR CAME TO COMPLETE STOP ON ITS OWN BEFORE HITTING SOMEONES HOUSE, I COULD PUT CAR IN PARK AND RESTART. NOW AFRAID TO DRIVE THAT VAN
NHTSA ODI #11354349
77,000 miles · Aug 24, 2020
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
I HAVE HAD TO REPLACE THE TIPM TWICE IN THE 1 YEAR I OWNED THE VEHICLE. FIRST ISSUE I HAD WAS WITH THE VEHICLE NOT STARTING AFTER MANY ATTEMPTS WHILE IN A UNDESIRABLE LOCATION. THE SECOND TIME THE TIPM WAS REPLACED WAS AFTER MY HEADLIGHTS WOULD EITHER WORK OR NOT WORK AND SOMETIMES ONLY ONE HEADLIGHT WOULD TURN ON. IT WAS SPORAD…
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I HAVE HAD TO REPLACE THE TIPM TWICE IN THE 1 YEAR I OWNED THE VEHICLE. FIRST ISSUE I HAD WAS WITH THE VEHICLE NOT STARTING AFTER MANY ATTEMPTS WHILE IN A UNDESIRABLE LOCATION. THE SECOND TIME THE TIPM WAS REPLACED WAS AFTER MY HEADLIGHTS WOULD EITHER WORK OR NOT WORK AND SOMETIMES ONLY ONE HEADLIGHT WOULD TURN ON. IT WAS SPORADIC. THIS COULD LEAD TO SAFETY ISSUES.
NHTSA ODI #11351005
74,455 miles · Aug 15, 2020
Electrical SystemExterior Lighting
WAS DRIVING HOME WHEN HEADLIGHTS STOPPED WORKING HAD TO PULL OVER .DROVE HOME WITH NO HEADLIGHTS WAS SCARY . NEEDS TO BE A RECALL ON FIXING THIS UNSAFE VAN.
NHTSA ODI #11349615
19,000 miles · Aug 4, 2020
Electrical System
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED. THE CONTACT WAS UNABLE TO RELEASE THE KEY FROM THE IGNITION SWITCH AND HAD TO USE FORCE THE RELEASE THE KEY FROM THE IGNITION. THE CONTACT ALSO STATED THAT ON SOME OCCASION, THE CONTACT WAS UNABLE TO PUT THE KEY BACK INTO T…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED. THE CONTACT WAS UNABLE TO RELEASE THE KEY FROM THE IGNITION SWITCH AND HAD TO USE FORCE THE RELEASE THE KEY FROM THE IGNITION. THE CONTACT ALSO STATED THAT ON SOME OCCASION, THE CONTACT WAS UNABLE TO PUT THE KEY BACK INTO THE IGNITION SWITCH, AND THE CONTACT STATED THAT SEVERAL TIMES PUT A GINGER INTO THE IGNITION TO GET THE VEHICLE STARTED. THE CONTACT TOOK THE VEHICLE TO LALONDE CHRYSLER DODGE JEEP RAM DEALER (2093 SOUTH VAN DYKE ROAD, IMLAY CITY, MI 48444, PHONE NUMBER 810 724-0444) FOR INSPECTION AND THE CONTACT DID NOT RECEIVE A DIAGNOSTIC REPORT FROM THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (IGNITION SWITCH). THE FAILURE MILEAGE WAS 19,000.
NHTSA ODI #11343192
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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