NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
978 reportsClear category filter99,000 miles · Nov 22, 2017
Electrical SystemEnginePower Train
ENGINE SHUTS OFF WHILE IN MOTION IN DRIVE MODE. THIS HAPPENS AT ANY RATE OF SPEED, 70 MPH TO 10 MPH, IN GOOD WEATHER CONDITIONS, ON THE HIGHWAY AND LOCAL STREETS, DRIVING STRAIGHT OR TURNING SLIGHTLY. THE ABS MODULE TESTED BAD 9 MONTHS AGO AND WAS REPLACED BY AUTO ELECTRIC SPECIALISTS OF HOUSTON. THIS DID NOT SOLVE THE PROBLEM. …
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ENGINE SHUTS OFF WHILE IN MOTION IN DRIVE MODE. THIS HAPPENS AT ANY RATE OF SPEED, 70 MPH TO 10 MPH, IN GOOD WEATHER CONDITIONS, ON THE HIGHWAY AND LOCAL STREETS, DRIVING STRAIGHT OR TURNING SLIGHTLY. THE ABS MODULE TESTED BAD 9 MONTHS AGO AND WAS REPLACED BY AUTO ELECTRIC SPECIALISTS OF HOUSTON. THIS DID NOT SOLVE THE PROBLEM. I HAVE NOT HAD THE ECM REPLACED. MY CHRYSLER DEALERSHIP CANNOT FIND THE PROBLEM AND HAS TOLD ME TO KEEP DRIVING AND TO BRING THE CAR IN RIGHT AWAY IF THE ISSUE HAPPENS AGAIN. THE CAR SCARES ME!!! IT HAS SHUT OFF THREE TIMES NOW IN THE LAST YEAR. I WONDER IF THIS IS THE SAME PROBLEM THAT HAS NOW BEEN REPORTED WITH THE 2017 CHRYSLER PACIFICA?
NHTSA ODI #11048045
Mileage unknown · Nov 22, 2017
Electrical SystemSteeringVehicle Speed Control
TL-CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY MINIVAN... CONTACT RECEIVED A TK HOLDINGS LETTER... CHRYSLER STATED VEHICLE IS OUT OF WARRANTY DUE TO MILEAGE...CONTACT STATED VEHICLE STALLED OUT WHILE SITTING IN TRAFFIC...VEHICLE STALLED AGAIN WHILE TURNING ONTO INTERSTATE GOING 20MPH...VEHICLE STALLED AGAIN ON HIGHWAY GOING 50…
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TL-CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY MINIVAN... CONTACT RECEIVED A TK HOLDINGS LETTER... CHRYSLER STATED VEHICLE IS OUT OF WARRANTY DUE TO MILEAGE...CONTACT STATED VEHICLE STALLED OUT WHILE SITTING IN TRAFFIC...VEHICLE STALLED AGAIN WHILE TURNING ONTO INTERSTATE GOING 20MPH...VEHICLE STALLED AGAIN ON HIGHWAY GOING 50MPH.. VEHICLE WAS BEING DRIVEN AT 25 MPH THROUGH RESIDENTIAL NEIGHBORHOOD... VEHICLE STALLED LOST ALL POWER. ...[XXX]...0 RECALLS ASSOCIATED WITH THIS VIN....[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11048008
110,000 miles · Nov 20, 2017
Electrical SystemEnginePower Train
ON MANY DIFFERENT OCCASIONS, MY 2010 CHRYSLER TOWN AND COUNTRY WILL SHUT OFF WHILE DRIVING. ALL OF THE WARNING LIGHTS ILLUMINATE ON MY DASHBOARD, THE POWER STEERING SHUTS OFF, AND THE ENGINE SHUTS OFF. I MUST COAST TO THE SIDE OF THE ROAD, WITHOUT POWER STEERING, AND TURN THE KEY TO THE OFF POSITION. THEN, I MUST RESTART THE …
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ON MANY DIFFERENT OCCASIONS, MY 2010 CHRYSLER TOWN AND COUNTRY WILL SHUT OFF WHILE DRIVING. ALL OF THE WARNING LIGHTS ILLUMINATE ON MY DASHBOARD, THE POWER STEERING SHUTS OFF, AND THE ENGINE SHUTS OFF. I MUST COAST TO THE SIDE OF THE ROAD, WITHOUT POWER STEERING, AND TURN THE KEY TO THE OFF POSITION. THEN, I MUST RESTART THE VEHICLE. IT ALWAYS RESTARTS, BUT THIS HAPPENS ABOUT ONCE EVERY 2 WEEKS. AFTER READING THE RECALL DETAILS OF THE 2017 CHRYSLER PACIFICAS, THE DESCRIPTION OF THE PROBLEM MATCHES THE PROBLEMS I AM HAVING. MY MECHANIC HAS INSPECTED MY VAN, BUT HE CANNOT DIAGNOSE ANY PROBLEM UNLESS HE, HIMSELF, EXPERIENCES AND WITNESSES THE STALLING OCCUR. *THE PROBLEM HAPPENS WHILE IN MOTION. IT HAS HAPPENED SLOWLY IN A PARKING LOT, AND IT HAS HAPPENED AT 55 MPH ON A HIGHWAY.
NHTSA ODI #11047437
89,000 miles · Oct 12, 2017
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
ON MULTIPLE OCCASIONS OVER THE LAST ALMOST 3 YEARS WE'VE HAD ISSUES WITH OUR VEHICLE DYING WHEN STOPPED OR PARKED. IT BEGAN IN DECEMBER 2014. WE PURCHASED THE VEHICLE IN AUGUST 2014. WHILE DRIVING TO FLORIDA FROM MICHIGAN OUR CHECK ENGINE LIGHT CAME ON. THEN IT TURNED OFF SO WE FIGURED THAT THE BULB WAS LOOSE OR SOMETHING AND WE…
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ON MULTIPLE OCCASIONS OVER THE LAST ALMOST 3 YEARS WE'VE HAD ISSUES WITH OUR VEHICLE DYING WHEN STOPPED OR PARKED. IT BEGAN IN DECEMBER 2014. WE PURCHASED THE VEHICLE IN AUGUST 2014. WHILE DRIVING TO FLORIDA FROM MICHIGAN OUR CHECK ENGINE LIGHT CAME ON. THEN IT TURNED OFF SO WE FIGURED THAT THE BULB WAS LOOSE OR SOMETHING AND WE'D GET IT CHECKED WHEN WE GOT BACK FROM VACATION. ON THE WAY BACK THE SAME THING HAPPENED WITH THE CHECK ENGINE LIGHT COMING ON, GOING OFF BUT THEN IT CAME BACK ON AND DIDN'T TURN OFF. THEN THE VEHICLE STARTS DYING WHEN WE'RE STOPPED OR PARKED. WE'RE OBVIOUSLY CONCERNED! I HAD TO GET AN OIL CHANGE AFTER DRIVING THAT FAR ANYWAY SO I BROUGHT IT IN. THE SAID THAT THE CODE WAS FOR A MISFIRING PISTON AND I NEEDED TO TAKE IT INTO THE SHOP RIGHT AWAY. SO I IMMEDIATELY DRIVE IT OVER TO THE DEALERSHIP SHOP. THEY HAVE IT FOR A FEW DAYS AND TELL ME THAT NOTHING IS WRONG, THE VEHICLE JUST NEEDS A TUNE UP AND NEW WIRES, EVEN THOUGH IT DOESN'T EVEN HAVE 90K MILES ON IT. THEY WERE GOING TO CHARGE US $700. WE HAD MY HUSBAND'S COUSIN DO IT INSTEAD BECAUSE HE IS A MECHANIC AND DOESN'T CHARGE US FOR LABOR. THE PROBLEM DOESN'T GO AWAY. THEY TELL US THE CAM SHAFT SENSOR IS BAD. WE REPLACE IT. DOESN'T FIX IT. THEY TELL US THE CRANK SENSOR IS BAD. WE REPLACE IT. AND ON AND ON OUR GOES WITH US REPLACING THINGS AND THE DEALERSHIP BEING UNABLE TO RECREATE THE ISSUE. FOR THE YEARS WE'VE BEEN DEALING WITH THAT AND A VEHICLE THAT CANNOT SMOOTHLY ACCELERATE. IT IS IMPOSSIBLE TO QUICKLY GET UP TO SPEED AND MERGE ONTO THE HIGHEST BECAUSE THE VEHICLE BUCKS AND SHAKES IF YOU TRY TO ACCELERATE QUICKLY TO GET UP TO SPEED. THEN THE CHECK ENGINE LIGHT FLASHES, TRACTION CONTROL LIGHT COMES ON AND A BELL STARTS TO DING UNTIL WE PULL OVER, SHUT OFF THE VEHICLE AND RESTART IT. NOBODY CAN TELL US WHAT IS WRONG AND WHEN THE CODES ARE SCANNED IT DOESN'T MATCH ANY CODE THAT CHRYSLER HAS.
NHTSA ODI #11033159
91,000 miles · Sep 11, 2017
Electrical SystemElectronic Stability Control (esc)Unknown Or Other
MY VEHICLE ALMOST DAILY WILL STALL OUT AND DIE WHILE IN MOTION ON ROADWAYS. THE TRACTION CONTROL LIGHT COMES ON, THE POWER STEERING FAILS AND THE CAR DIES. THIS GENERALLY HAPPENS BETWEEN 30-40 MPH AND OFTEN TIMES MULTIPLE TIMES A DAY. THE RADIO AND OTHER COMPONENTS WILL REMAIN ON BUT I HAVE TO TURN IT OFF AND PUMP IT TO GET I…
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MY VEHICLE ALMOST DAILY WILL STALL OUT AND DIE WHILE IN MOTION ON ROADWAYS. THE TRACTION CONTROL LIGHT COMES ON, THE POWER STEERING FAILS AND THE CAR DIES. THIS GENERALLY HAPPENS BETWEEN 30-40 MPH AND OFTEN TIMES MULTIPLE TIMES A DAY. THE RADIO AND OTHER COMPONENTS WILL REMAIN ON BUT I HAVE TO TURN IT OFF AND PUMP IT TO GET IT TO RESTART. I HAVE SEEN HUNDREDS OF FORUMS THAT LIST THIS AS A CURRENT COMPLAINT WITH THIS YEAR RANGE OF TOWN AND COUNTRY'S.
NHTSA ODI #11022622
186,000 miles · Sep 1, 2017
Electrical SystemEngine
THE LAST TWO DAYS IN A ROW, MY VAN HAS SHUT OFF WHILE I WAS IN THE FIRST 2 MINUTES OF DRIVING IT IN THE MORNING, GOING ABOUT 25 MILES AN HOUR IN A RESIDENTIAL NEIGHBORHOOD. THE FIRST TIME IT HAPPENED RIGHT AFTER I TURNED RIGHT AT A STOPPED SIGN. THE SECOND TIME I HAD JUST GONE OVER A SPEED HUMP (SLOWLY). THE ENGINE TOTALLY SH…
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THE LAST TWO DAYS IN A ROW, MY VAN HAS SHUT OFF WHILE I WAS IN THE FIRST 2 MINUTES OF DRIVING IT IN THE MORNING, GOING ABOUT 25 MILES AN HOUR IN A RESIDENTIAL NEIGHBORHOOD. THE FIRST TIME IT HAPPENED RIGHT AFTER I TURNED RIGHT AT A STOPPED SIGN. THE SECOND TIME I HAD JUST GONE OVER A SPEED HUMP (SLOWLY). THE ENGINE TOTALLY SHUT DOWN WHILE STILL IN DRIVE. I BRAKED (WITHOUT POWER) TO A STOP, PUT THE VAN IN PARK, TURNED THE KEY OFF, AND THEN RESTARTED THE VAN. NO PROBLEMS AFTER RESTART. RESTARTED JUST FINE. BUT THIS HAS HAPPENED TWO DAYS IN A ROW. THIS SEEMS LIKE IT COULD BE EXTREMELY DANGEROUS!
NHTSA ODI #11021128
60,000 miles · Aug 31, 2017
Electrical System
THE VEHICLE WILL INTERMITTENTLY START/NOT START. WE HAVE REPLACED THE BATTERY, AND THE STARTER. BUT THE PROBLEM STILL PERSISTS. WE HAVE TOWED THE VEHICLE TO THE DEALERSHIP AND THEY ARE UNABLE TO DIAGNOSE THE PROBLEM. WE HAVE BEEN STRANDED NUMEROUS TIMES BY OUR VEHICLE THAT IS TEMPERAMENTAL WHEN IT IS TIME TO START. WHEN TURNI…
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THE VEHICLE WILL INTERMITTENTLY START/NOT START. WE HAVE REPLACED THE BATTERY, AND THE STARTER. BUT THE PROBLEM STILL PERSISTS. WE HAVE TOWED THE VEHICLE TO THE DEALERSHIP AND THEY ARE UNABLE TO DIAGNOSE THE PROBLEM. WE HAVE BEEN STRANDED NUMEROUS TIMES BY OUR VEHICLE THAT IS TEMPERAMENTAL WHEN IT IS TIME TO START. WHEN TURNING THE IGNITION THE STARTER CLICKS ONCE AND THEN IS SILENT. ALL ELECTRICAL IN THE CAR STILL WORKS, BUT THE ENGINE NEVER TURNS OVER. THE ALTERNATOR, STARTER, AND BATTERY HAVE ALL BEEN DIAGNOSTICALLY CHECKED AND ARE IN WORKING ORDER. WE HAVE EXPERIENCED THIS PROBLEM FOR OVER 1 1/2 YEARS, HOWEVER IT HAS BECOME MORE FREQUENT IN RECENT DAYS.
NHTSA ODI #11020999
135,000 miles · Aug 16, 2017
Electrical SystemPower Train
THE TOWN AND COUNTRY HAVE HAD KNOWN ELECTRICAL ISSUES BUT ARE CURRENTLY NO RECALLS. DRIVING DOWN THE ROAD THE VEHICLE WILL LOSE POWER TO INTERIOR AND EXTERIOR LIGHTS, AC/HEAT, RADIO, DOOR LOCKS, POWER WINDOWS, ETC. THE TRANSMISSION WILL ALSO THROW ITSELF INTO NEUTRAL. I HAVE SPOKEN TO 3 AUTO SHOPS IN THE LAST MONTH AND THEY HAVE…
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THE TOWN AND COUNTRY HAVE HAD KNOWN ELECTRICAL ISSUES BUT ARE CURRENTLY NO RECALLS. DRIVING DOWN THE ROAD THE VEHICLE WILL LOSE POWER TO INTERIOR AND EXTERIOR LIGHTS, AC/HEAT, RADIO, DOOR LOCKS, POWER WINDOWS, ETC. THE TRANSMISSION WILL ALSO THROW ITSELF INTO NEUTRAL. I HAVE SPOKEN TO 3 AUTO SHOPS IN THE LAST MONTH AND THEY HAVE SAID THEY HAVE SEEN THIS ISSUE WITH TOWN AND COUNTRY VANS OVER THE LAST YEAR OR SO. MY VAN CURRENTLY HAS 137K MILES ON IT.
NHTSA ODI #11015661
130,000 miles · Aug 7, 2017
Electrical SystemService BrakesVisibility/wiper
I PURCHASED THIS CAR TWO YEARS AGO WITH A LIMITED MILE WARRANTY. A MONTH LATER THE IGNITION MODULE WENT, WE ARE CONSTANTLY TAKING THE CAR TO HAVE BREAKS FRONT AND BACK AND ROTORS REPAIRED EVERY MONTH ON THE VEHICLE. WE WERE GIVEN A FALSE CARFAX REPORT AS WELL. IF THAT WASN'T ENOUGH THERE WAS A FAULTY SPARK PLUG WHICH COST ME …
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I PURCHASED THIS CAR TWO YEARS AGO WITH A LIMITED MILE WARRANTY. A MONTH LATER THE IGNITION MODULE WENT, WE ARE CONSTANTLY TAKING THE CAR TO HAVE BREAKS FRONT AND BACK AND ROTORS REPAIRED EVERY MONTH ON THE VEHICLE. WE WERE GIVEN A FALSE CARFAX REPORT AS WELL. IF THAT WASN'T ENOUGH THERE WAS A FAULTY SPARK PLUG WHICH COST ME 800.00 TO REMOVE THE HEAD GASKET TO REPLACE THE PLUGS THAT WERE NEVER REPLACED AND HAD DRY ROTTED. THIS OCCURRED IN JULY OF 2017 AFTER I SPENT 3K IN RENTAL CARS TO GET TO AND FROM WORK. ON 8/4/2017 THE THERMOSTAT BLEW WHICH COST 200.00 TO REPAIR NOW THE CATALYCT CONVERTER IS GONE AND ON 8/5/2017 THE CAR WAS ACTING POSSESSED. I CAME OUTSIDE SIDE TO START THE VEHICLE AND NOTICED THE WINDSHIELD WIPERS WERE GOING OFF AND THE CAR SMELT AS IF IT WERE BURNING. THEY KEYS WERE NOT IN THE VEHICLE. I NEED HELP I HAVE A FAMILY SIZE OF 6 WITH SMALL CHILDREN THAT RIDE IN THIS UNSAFE VEHICLE EVERY DAY. IT IS OUR ONLY MEANS OF TRANSPORTATION TO AND FROM WORK AND ADDITIONALLY I PAY A MONTHLY CAR PAYMENT OF $410.00 NOT INCLUDING INSURANCE.
NHTSA ODI #11013482
115,000 miles · Aug 3, 2017
Electrical System
TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE WAS PERSISTENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNK…
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TL* THE CONTACT OWNS A 2010 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER MULTIPLE ATTEMPTS. THE FAILURE WAS PERSISTENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 12/13/2017 *LN THE CONSUMER STATED THE VEHICLE LOST POWER WHILE BEING DRIVING. THE TRACTION CONTROL WARNING LIGHT ILLUMINTAED. *JS
NHTSA ODI #11012659
Official recalls
5Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
May 7, 2014
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Consequence & remedy
Consequence: An overheated switch may result in a vehicle fire.
Remedy: Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Mar 1, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 DODGE JOURNEY, GRAND CARAVAN, AND CHRYSLER TOWN & COUNTRY VEHICLES MANUFACTURER FROM AUGUST 3, 2009, THROUGH JUNE 17, 2010. SOME VEHICLES MAY EXPERIENCE INADVERTENT IGNITION KEY DISPLACEMENT FROM THE RUN TO ACCESSORY POSITION WHILE DRIVING CAUSING THE ENGINE TO SHUT OFF.
Consequence & remedy
Consequence: ENGINE SHUT OFF WHILE DRIVING COULD INCREASE THE RISK OF A CRASH.
Remedy: DEALERS WILL REPLACE THE WIN MODULES FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING JULY 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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