NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
95 reportsClear category filter122,000 miles · Feb 17, 2015
Electrical SystemEngineSteering
WHILE TRAVELING AT A REDUCED RATE OF SPEED, MY 2008 TOWN AND COUNTRY VAN SHUTS OFF. THIS HAS HAPPENED SEVERAL TIMES AND HAS HAPPENED MULTIPLE TIMES IN A DAY. IT IS VERY FRIGHTENING TO BE DRIVING ALONG AND THE ENGINE SHUTS OFF AND THE VEHICLE LOSES ALL POWER. I HAVE BEEN TOLD THAT MY VEHICLE IS UNDER A IGNITION NODE RECALL. T…
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WHILE TRAVELING AT A REDUCED RATE OF SPEED, MY 2008 TOWN AND COUNTRY VAN SHUTS OFF. THIS HAS HAPPENED SEVERAL TIMES AND HAS HAPPENED MULTIPLE TIMES IN A DAY. IT IS VERY FRIGHTENING TO BE DRIVING ALONG AND THE ENGINE SHUTS OFF AND THE VEHICLE LOSES ALL POWER. I HAVE BEEN TOLD THAT MY VEHICLE IS UNDER A IGNITION NODE RECALL. TODAY, I CALLED MY DEALER AND THE REPRESENTATIVE CLAIMED TO HAVE NEVER HEARD OF THE TOWN AND COUNTRY SHUTTING OFF WHILE DRIVING. I HAVE SEEN MANY INSTANCES OF THIS ON THE INTERNET AND HAVE TROUBLE BELIEVING THE DEALER HAS NOT HEARD OF THIS. I AM CONCERNED FOR OUR SAFETY WHILE DRIVING THIS CAR. PLEASE ADVISE AS TO WHAT ACTION I SHOULD TAKE. *TR
NHTSA ODI #10683784
86,868 miles · Feb 13, 2015
EngineService BrakesSteeringCrash
INCIDENT WITH CHRYSLER TOWN & COUNTRY 2008 2/9/15 BETWEEN 4:26-4:29 P.M. DRIVING SLOW AFTER JUST HAVING GOTTEN A GREEN LIGHT (25MPH OR LESS) HIT A BIG BUMP IN THE ROAD. EVERY LIGHT ON THE DASHBOARD LIT UP AND I FELT THE ENGINE LOSE POWER. THE VAN COASTED FOR A COUPLE SECONDS THEN SEEMED TO GAIN POWER BACK. WENT AROUND A …
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INCIDENT WITH CHRYSLER TOWN & COUNTRY 2008 2/9/15 BETWEEN 4:26-4:29 P.M. DRIVING SLOW AFTER JUST HAVING GOTTEN A GREEN LIGHT (25MPH OR LESS) HIT A BIG BUMP IN THE ROAD. EVERY LIGHT ON THE DASHBOARD LIT UP AND I FELT THE ENGINE LOSE POWER. THE VAN COASTED FOR A COUPLE SECONDS THEN SEEMED TO GAIN POWER BACK. WENT AROUND A BEND IN THE ROAD SLOWLY AND THE ENGINE LOST ALL POWER. IT DID NOT COME BACK AT ALL THIS TIME. I TRIED TO USE THE TURN SIGNAL TO GET TURN INTO A PARKING LOT. SIGNAL DID NOT WORK. NEITHER DID POWER STEERING. I COULD NOT GET VAN TO TURN INTO PARKING LOT. THERE WAS A MOVING VEHICLE BEHIND ME AND A PARKING LOT FULL OF CARS TO MY LEFT. I FOUND THE AUTOMATIC BRAKES WERE NOT WORKING. I TURNED THE STEERING WHEEL HARD TO THE RIGHT TO AVOID HITTING AN ONCOMING VEHICLE AND THANKFULLY THE VAN COASTED INTO A SNOW BANK WHICH STOPPED IT FROM MOVING ANY FARTHER. TURNED ON THE HAZARD LIGHTS. I WAS ABLE TO GET THE VAN INTO PARK AND MAKE SURE IT REALLY WAS NOT GOING ANYWHERE. I TOOK THE KEYS OUT OF THE IGNITION AND WAITED JUST UNDER A MINUTE. I DECIDED TO PUT THE KEY BACK IN THE IGNITION AND SEE IF I COULD GET THE VAN TO START. IT STARTED WITHOUT ANY NOTICEABLE PROBLEMS?! CAR KEY' ATTACHED TO KEY RING WITH OTHER KEYS. DID NOT RECEIVE A NOTICE IN THE MAIL ABOUT RECALL. LOOKED UP POSSIBLE RECALLS AFTER THE FACT AND YES, THERE IS ONE. AND IT IS MUCH MORE SERIOUS THAN CHRYSLER LETS ON. TRIED TO CONTACT CHRYSLER BY PHONE SEVERAL TIMES AND CAN'T GET THROUGH. IF THIS HAD HAPPENED IN ONE OF MANY OTHER PLACES I HAD BEEN DRIVING THAT DAY THE ACCIDENT COULD'VE BEEN FATAL. *TR
NHTSA ODI #10683406
78,000 miles · Jan 15, 2015
Electrical SystemEngineService Brakes
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SHUT OFF AND CAUSED THE POWER STEERING AND BRAKES TO FAIL. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO …
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TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SHUT OFF AND CAUSED THE POWER STEERING AND BRAKES TO FAIL. THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000. UPDATED 02/24/15*LJ UPDATED06/10/2015 *JS
NHTSA ODI #10672691
120,000 miles · Jan 6, 2015
Air BagsService BrakesSteering
MY TOWN AND COUNTRY IS INVOLVED IN THE L25 RECALL. THERE HAVE BEEN SEVERAL OCCASIONS WHERE DURING OPERATION, THE KEY MOVES FROM THE "ON" POSITION. THIS CAUSES THE VEHICLE TO SHUT OFF AND I AM UNABLE TO STEER OR ENGAGE THE BRAKES. I HAVE CONTACTED CHRYSLER SEVERAL TIMES ABOUT THIS AND TO RECEIVE AN ESTIMATED TIME OF WHEN THE PART…
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MY TOWN AND COUNTRY IS INVOLVED IN THE L25 RECALL. THERE HAVE BEEN SEVERAL OCCASIONS WHERE DURING OPERATION, THE KEY MOVES FROM THE "ON" POSITION. THIS CAUSES THE VEHICLE TO SHUT OFF AND I AM UNABLE TO STEER OR ENGAGE THE BRAKES. I HAVE CONTACTED CHRYSLER SEVERAL TIMES ABOUT THIS AND TO RECEIVE AN ESTIMATED TIME OF WHEN THE PARTS WILL BE AVAILABLE FOR REPAIR. I CONTACTED THEM TODAY, 1/6/2015 TO LET THEM KNOW THAT IT HAPPENED AGAIN AND I ALMOST CAUSED AN ACCIDENT ON A MAJOR HIGHWAY. I ALSO REQUESTED FOR THEM TO PROVIDE ME WITH A SAFE VEHICLE TO DRIVE WHILE WAITING ON THE PARTS FOR REPAIR DUE TO THE CONCERN I HAD FOR THE SAFETY OF MY CHILDREN AND OTHER DRIVERS. THEY SAID THAT IT WAS NOT POSSIBLE BECAUSE THEY DID NOT KNOW WHEN THE PARTS WOULD BE AVAILABLE. THIS DISREGARD FOR THE SAFETY OF MY FAMILY AND THE PUBLIC IS UNACCEPTABLE. I WOULD LIKE TO BE CONTACTED AND INFORMED OF OTHER ACTIONS I CAN TAKE SO THAT INJURIES AND/OR DEATHS DO NOT OCCUR DUE TO THEIR FAILURE TO REMEDY THIS DEFECT AND REFUSAL TO PROVIDE ME WITH TEMPORARY SAFE TRANSPORTATION.
NHTSA ODI #10670498
81,835 miles · Dec 15, 2014
Electrical SystemSteeringVehicle Speed Control
FOR THE PAST SEVERAL MONTHS THE CAR WILL NOT START AND TAKES SEVERAL TRIES TO SUCCESSFULLY START THE CAR. IT HESITATES AT AROUND 35 MPH AND TRIES TO STALL. I HAVE BEEN WAITING FOR CHRYSLER TO FOLLOW UP WITH A SECOND (L-25) RECALL NOTICE. YESTERDAY, 12/14/14 WHILE GOING AROUND A ROUND-ABOUT IT DIED COMPLETELY AND I LOST POWER …
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FOR THE PAST SEVERAL MONTHS THE CAR WILL NOT START AND TAKES SEVERAL TRIES TO SUCCESSFULLY START THE CAR. IT HESITATES AT AROUND 35 MPH AND TRIES TO STALL. I HAVE BEEN WAITING FOR CHRYSLER TO FOLLOW UP WITH A SECOND (L-25) RECALL NOTICE. YESTERDAY, 12/14/14 WHILE GOING AROUND A ROUND-ABOUT IT DIED COMPLETELY AND I LOST POWER STEERING, AND ALL POWER TO THE CAR. I WAS ABLE TO RESTART THE CAR AND RETURN IT HOME. THIS IS MY MAIN FORM OF TRANSPORTATION, USED TO TAKE THE KIDS TO SCHOOL AND ACTIVITIES. I WAS TOLD BY THE DEALER TODAY THEY HAVE BEEN ADVISED NOT TO TOUCH IT BY CHRYSLER AND TOLD TO CONTACT CHRYSLER. THE REPRESENTATIVE AT CHRYSLER SAID I NEEDED TO TAKE IT UP WITH THE DEALER AS IT IS NOT A MATTER OF HAVING A PART, BUT THAT CHRYSLER DOES NOT HAVE A SOLUTION. THIS IS VERY CONCERNING, AS IT POSES A SERIOUS SAFETY TO CONCERN TO ME, MY KIDS, AND OTHER DRIVERS. PLEASE LET ME KNOW WHAT RECOURSE I HAVE IN GETTING CHRYSLER TO COMPLETE THE FULL REPAIR TO MY SATISFACTION. **THE MOPAR WEBSITE SAYS PARTS ARE AVAILABLE. IT WOULD SEEM A HUGE LIABILITY THAT CHRYSLER WOULD NOT MAKE DRIVER AND PASSENGER SAFETY PRIORITY. *TR
NHTSA ODI #10664353
51,000 miles · Dec 1, 2014
EngineService BrakesSteering
INCIDENT 1: 10/29/14 WHILE DRIVING WITH MY CHILD, THE VEHICLE'S ENGINE SHUT OFF CAUSING THE VEHICLE TO LOOSE POWER BRAKES & STEERING FUNCTION. ENGINE WOULD NOT TURN OVER. VEHICLE TOWED FOR REPAIR. STARTER RELAY REPLACED. INCIDENT 2: 11/28/14 WHILE DRIVING MY TWO CHILDREN, AT A HIGH RATE OF SPEED, ON I-75, THE VEHICLE'S ENG…
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INCIDENT 1: 10/29/14 WHILE DRIVING WITH MY CHILD, THE VEHICLE'S ENGINE SHUT OFF CAUSING THE VEHICLE TO LOOSE POWER BRAKES & STEERING FUNCTION. ENGINE WOULD NOT TURN OVER. VEHICLE TOWED FOR REPAIR. STARTER RELAY REPLACED. INCIDENT 2: 11/28/14 WHILE DRIVING MY TWO CHILDREN, AT A HIGH RATE OF SPEED, ON I-75, THE VEHICLE'S ENGINE SHUT OFF CAUSING THE VEHICLE TO LOOSE POWER BRAKES & STEERING FUNCTION. ENGINE WOULD NOT TURN OVER. ENGINE THEN TURNED OVER. VEHICLE DRIVEN TO OWNER'S RESIDENCE. 11/29/14 ENGINE WOULD NOT TURN OVER. VEHICLE TOWED TO CHRYSLER DEALERSHIP FOR INSPECTION. *JS
NHTSA ODI #10661451
93,000 miles · Oct 28, 2014
Electrical SystemService BrakesSteering
CAR LOST POWER STEERING AND BRAKES, FOUND OUT LATER THERE WAS A RECALL (L25). BROUGHT TO DEALERSHIP IN OLD SAYBROOK, CT. PARTS NOT AVAILABLE. RECALL IS FOR EXACTLY THE SAME SYMPTOMS WE EXPERIENCED. CALLED CHRYSLER FOR RENTAL OR OTHER DEALERSHIPS, TOLD I WAS OUT OF LUCK AND OUT OF WARRANTY IT IS NOT A WARRANTY ISSUE IT IS A RECAL…
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CAR LOST POWER STEERING AND BRAKES, FOUND OUT LATER THERE WAS A RECALL (L25). BROUGHT TO DEALERSHIP IN OLD SAYBROOK, CT. PARTS NOT AVAILABLE. RECALL IS FOR EXACTLY THE SAME SYMPTOMS WE EXPERIENCED. CALLED CHRYSLER FOR RENTAL OR OTHER DEALERSHIPS, TOLD I WAS OUT OF LUCK AND OUT OF WARRANTY IT IS NOT A WARRANTY ISSUE IT IS A RECALL ISSUE. THEY SAID PARK IT OR DRIVE IT. THEY SAY IT IS SAFE BUT IT IS NOT. IF THE ENGINE TURNED OFF ON THE HIGHWAY MY KIDS WOULD BE DEAD. ITS RIDICULOUS THAT THEY HAVE A SAFETY RECALL AND DON'T HAVE THE PARTS, THEY ARE OPEN FOR HUGE LIABILITY THERE. BOTTOM LINE IS I DON'T HAVE A SAFE CAR DUE TO THEIR DEFECT, AND THEY WONT DO ANYTHING ABOUT IT. ETA ON REPAIR PART IS NOT KNOW BY CHRYSLER. *TR
NHTSA ODI #10650789
106,450 miles · Oct 22, 2014
Air BagsService BrakesSteering
IN DECEMBER OF 2013 MY CAR IGNITION BEGAN SHUTTING OFF WHILE DRIVING. FIRST TIME I WAS GOING 45 MPH. IT HAPPENED 3 TIMES LAST WINTER AND STOPPED. CHRYSLER ISSUED AN L25 RECALL 2 MO AGO BUT NO ETA ON PARTS STILL AS OF TODAY. KEY FOB SLIPPED TO THE ACCESSORY POSITION WHILE DRIVING ON 10/16 AND 10/21 JUST RECENTLY WHILE LEAVING THE…
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IN DECEMBER OF 2013 MY CAR IGNITION BEGAN SHUTTING OFF WHILE DRIVING. FIRST TIME I WAS GOING 45 MPH. IT HAPPENED 3 TIMES LAST WINTER AND STOPPED. CHRYSLER ISSUED AN L25 RECALL 2 MO AGO BUT NO ETA ON PARTS STILL AS OF TODAY. KEY FOB SLIPPED TO THE ACCESSORY POSITION WHILE DRIVING ON 10/16 AND 10/21 JUST RECENTLY WHILE LEAVING THE PARKING GARAGE AT MY OFFICE. GARAGE IS A BIT BUMPY LIKE ALL AND I HAVE REMOVED ALL KEYS FROM THE FOB PER CHRYSLER INSTRUCTIONS. THEY CLAIM THIS HAPPENS AT LOW SPEEDS BUT IT HAS HAPPENED TO ME GOING 45-50 MPH LAST WINTER. ON 10/21 I WAS GOING DOWN THE PARKING DECK ON AN INCLINE AND THE ENGINE SHUT OFF. SOMEONE WAS CHANGING A FLAT TIRE IN A PARKING SPOT AT THE END THE RAMP I WAS ON AND A CAR WAS BEHIND ME.I DIDN'T KNOW THE ENGINE HAS SHUT OFF UNTIL I GO TO BRAKE AND TURN. I BARELY STOPPED IN TIME SO AS NOT TO HIT THE GUY CHANGING HIS TIRE AND THE PERSON BEHIND ME ALMOST SLAMMED INTO ME. ADD TO THIS THE AIRBAGS BECOME INEFFECTIVE DUE TO THE POWER LOSS AND I HAVE NO POWER STEERING OR POWER BRAKES. I WAS ABOUT TO TURN AT THE BOTTOM OF THE RAMP WHEN I REALIZED I HAD NO POWER. I COULD HAVE KILLED THE PERSON IN FRONT AND THE PERSON BEHIND ALMOST TOOK ME OUT. THE FREQUENCY OF THIS HAPPENING IS INCREASING AND CHRYSLER REFUSES TO DO ANYTHING. THEY TOLD ME TODAY THE RECALL IS TOO BIG AND THEY DON'T HAVE THE LOANER CARS TO ACCOMMODATE AND CHRYSLER CLAIMS THIS ONLY HAPPENS AT LOW SPEEDS ON BUMPY ROADS AND THE CAR IS SAFE TO DRIVE. I HAVE A SPECIAL NEEDS CHILD WHO IS ALWAYS IN THE CAR WITH ME AND I'M ALWAYS CARPOOLING WITH MY DAUGHTER'S GYMNASTICS TEAM SO I ALWAYS HAVE KIDS IN MY CAR GOING TO PERFORMANCES. THIS IS PUTTING ME AND MY FAMILY AND OTHER KIDS AT RISK. MY CAR IS NOT SAFE AND CHRYSLER REFUSES TO DO ANYTHING ABOUT THIS. I NEED A LOANER CAR AND QUICK. I DRIVE TO WORK 5 DAYS A WEEK FOR AN HOUR EACH WAY PLUS ALL THE OTHER THINGS I HAVE TO DO TO TRANSPORT MY KIDS. *TR
NHTSA ODI #10649252
98,134 miles · Oct 2, 2014
SteeringVehicle Speed ControlWheels
JUST PURCHASED A USED 2008 CHRYSLER TOWN & COUNTRY. IT WAS TAKEN TO THE SHOP FOR EXTENSIVE MAINTENANCE, INCLUDING THE REPLACEMENT OF THE HUB BEARING - FRONT RIGHT WITH OEM PARTS. UPON FURTHER INSPECTION WE ASCERTAINED THAT THERE IS A RECALL FOR THIS PART FOR THE 2008 MODEL YEAR. CHRYSLER NOTIFICATION K19 STATES: "THE FRONT WHEE…
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JUST PURCHASED A USED 2008 CHRYSLER TOWN & COUNTRY. IT WAS TAKEN TO THE SHOP FOR EXTENSIVE MAINTENANCE, INCLUDING THE REPLACEMENT OF THE HUB BEARING - FRONT RIGHT WITH OEM PARTS. UPON FURTHER INSPECTION WE ASCERTAINED THAT THERE IS A RECALL FOR THIS PART FOR THE 2008 MODEL YEAR. CHRYSLER NOTIFICATION K19 STATES: "THE FRONT WHEEL BEARINGS ON YOUR VEHICLE (VIN: XXXXXXXXXXXXXXXXX) MAY DEVELOP A GROWLING OR GRINDING NOISE. THE BEARING NOISE MAY INCREASE OR DECREASE DURING TURNING MANEUVERS. WHAT YOUR DEALER WILL DO: CHRYSLER WILL SERVICE YOUR VEHICLE FREE OF CHARGE (PARTS AND LABOR) WELL, IT TURNS OUT THAT MY VEHICLE VIN NUMBER IS NOT INCLUDED IN THE RECALL. IS THERE A REASON FOR THIS? CAN YOU LOOK INTO THIS? THANK YOU. *TR
NHTSA ODI #10640771
Mileage unknown · Sep 29, 2014
EngineService BrakesSteering
TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). WHILE DRIVING 2 MPH, THE ENGINE STALLED, THE STEERING SEIZED, AND THE BRAKES LOCKED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE HAS OCCUR…
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TL* THE CONTACT OWNS A 2008 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). WHILE DRIVING 2 MPH, THE ENGINE STALLED, THE STEERING SEIZED, AND THE BRAKES LOCKED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE FAILURE HAS OCCURRED FOR THE PAST FOUR YEARS. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA ODI #10639991
Official recalls
7Jul 7, 2020
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence & remedy
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Steering: Steering Wheel/handle Bar
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.
Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
Jan 29, 2016
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Consequence & remedy
Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
Jun 26, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Additional source detail variants (2)
Air Bags
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Electrical System:ignition:switch
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Feb 11, 2014
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.
Consequence & remedy
Consequence: Failure of the rear axle may increase the risk of a crash.
Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Aug 3, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Additional source detail variants (3)
Equipment:appliance:air Conditioner
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal:sensor/control MODULE-INACTIVE
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Air Bags:frontal
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Dec 8, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. THESE VEHICLES MAY EXPERIENCE A WATER LEAK At THE HEATING AND AIR CONDITIONER (HVAC) DRAIN GROMMET WHICH CAN LEAD TO ILLUMINATION OF AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT.
Consequence & remedy
Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.
Remedy: DEALERS WILL REPLACE THE HVAC DRAIN GROMMET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Sep 11, 2009
ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.
Consequence & remedy
Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.
Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2DP14004 · Totally Integrated Power Module Failure
Opened Sep 25, 2014 · Closed Jul 24, 2015
Status: closed (inferred from source dates) · Electrical System
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
RQ14002 · Air Bag Non-Deployment/Engine Stall
Opened Jun 16, 2014 · Closed Mar 2, 2015
Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Additional source detail variants (2)
Air Bags
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Electrical System:ignition:module
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
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