Electrical System. Review the 1,242 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Air Bags. Review the 375 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 204 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

29 crash reports17 fire reports29 injury reports

Service Brakes, Hydraulic complaints

195 reports

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Mileage unknown · Feb 10, 2010

Service Brakes, Hydraulic

2008 CHRYSLER TOWN AND COUNTRY NEEDS NEW BRAKES AND ROTORS AT 24K MILES. WAS TOLD IT WAS NORMAL WEAR AND TEAR, BUT AFTER RESEARCHING ONLINE, I HAVE FOUND THIS IS A MAJOR PROBLEM WITH THIS YEAR'S MODEL. PEOPLE ARE BEING TOLD BRAKES ARE GETTING AN AVERAGE OF 12K MILES - OUTRAGEOUS. *TR

NHTSA ODI #10308447

17,050 miles · Feb 9, 2010

Service Brakes, Hydraulic

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I BOUGHT A BRAND NEW 2008 CHRYSLER TOWN AND COUNTRY VAN IN NOV 2008. AFTER ABOUT A YEAR, DEC 2009 MY VAN STARTED SHAKING BADLY DURING BRAKING. IT HAD 17,050 MI (MOSTLY HIGHWAY MILES). I BROUGHT THE VAN INTO A CHRYSLER DEALERSHIP FOR INSPECTION. THEY TOLD ME THE BRAKES WERE 100% SHOT AND I NEEDED A COMPLETE BRAKE REPLACEMENT (ROTORS, PADS, FLUSH, ETC.) WHICH COST ME $650. I CALLED CHRYSLER COMPLAINING THAT BRAKES ON A NEW VEHICLE SHOULD NOT WEAR OUT ON A VEHICLE WITH LESS THAN 17K MILES (ESPECIALLY THE REAR BRAKES). CHRYSLER TOLD ME THIS WAS NORMAL BUT WOULD LOOK INTO IT. AFTER A MONTH I'VE NOT HEARD BACK. I'VE OWNED A 1992 AND 1999 CHRYSLER VANS AND NEVER HAD THESE BRAKE PROBLEMS. THE FRONT BRAKES ON MY OLDER VANS LASTED OVER 35K MILES AND THE REAR LASTED OVER 50K MILES. MY NEIGHBOR OWNS A 2006 TOWN & COUNTRY AND HAS HAD ONLY 2 BRAKE JOBS IN 80K MILES. APPARENTLY HE BRAKE DESIGN DID NOT CHANGE MUCH FROM THE 2007 MODEL HOWEVER THE 2008 GAINED A LOT OF WEIGHT (NEW MODEL) WHICH CONTRIBUTED TO THE PREMATURE BRAKE FAILURE. MINIMALLY, CHRYSLER SHOULD HAVE NOTIFIED ME OF THE PREMATURE BRAKE FAILURES BUT NEVER DID. I'VE CHECKED SAFETY COMPLAINTS ON YOUR ODI WEBSITE AND SAW 85 COMPLAINTS FOR BRAKES ON THE 2008 T&C. I ALSO CHECKED COMPLAINTS FOR EARLIER YEARS AND ONLY SAW ONLY A VERY FEW BRAKE COMPLAINTS. I'VE CHECKED THE INTERNET AND FOUND HUNDREDS UPON HUNDREDS OF COMPLAINTS RELATED TO BRAKE PROBLEMS ON THE 08 T&C. SO HERE'S MY SUMMARY: 1) I NEVER EXPECTED THE BRAKES TO GO AT SUCH LOW MILEAGE SO IF I NEEDED TO DO AN EMERGENCY STOP I PROBABLY WOULD HAVE HAD AN ACCIDENT. 2) APPARENTLY THERE WAS A DESIGN FLAW BUT CHRYSLER REFUSES TO ADMIT IT 3) CHRYSLER IS SILENTLY REIMBURSING OWNERS WHO FILE THE LOUDEST COMPLAINTS. ODI: YOU HAVE ALL THESE BRAKE COMPLAINTS FOR THE 08 T&C SO HOW IS IT THAT TOYOTA IS GETTING BASHED FOR THEIR BRAKES BUT CHRYSLER CONTINUES TO PRODUCE THEIR VANS WITH DEFECTIVE BRAKES?????? *TR

NHTSA ODI #10308132

28,917 miles · Feb 8, 2010

Service Brakes, Hydraulic

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I HAD TO HAVE THE BRAKES AND ROTORS CHANGED ON MY T & C AT 28,000 MILES. WITHIN 24 HOURS OF THE INITIAL BRAKE NOISE, THE BRAKES WERE MAKING A GRINDING NOISE. WHEN THE MECHANIC LOOKED THE BRAKE PADS DISINTEGRATED IN HIS HAND. THE ROTORS HAD A GROOVE IN THEM SO THEY HAD TO BE REPLACED. I HAVE NOW BEEN TOLD THAT BRAKES AND ROTORS ON THIS MODEL WILL NEED TO BE CHANGES EVERY 15 TO 20K MILES. OBVIOUSLY THIS NOT AN ACCEPTABLE LENGTH ON TIME FOR THE PADS MUST LESS THE ROTORS TO LAST. *CN *TR

NHTSA ODI #10307586

27,000 miles · Feb 6, 2010

Power TrainService Brakes, Hydraulic

CHRYSLER TOWN AND COUNTRY WITH 27,000 MILES FEMALE DAILY DRIVER...FRONT WHEEL BEARING FAILURE. DEALER FIRST CLAIMED FRONT BEARING ON ONE SIDE OF VEHICLE FAILED WHICH LED THEM TO REPLACING BEARINGS ON BOTH SIDES OF VEHICLE. DEALER ALSO FIRST CLAIMED BRAKES AND ROTORS ON ONE SIDE OF VEHICLE HAVE FAILED THEN CHANGED STORY TO BRAK…

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NHTSA ODI #10306924

27,000 miles · Feb 6, 2010

Service Brakes, Hydraulic

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I TOOK MY 2008 TOWN AND COUNTRY TO CHRYSLER TO GET INSPECTION AT MY DEALER AND COME TO FIND OUT THE FRONT BRAKES JUST PAST INSPECTION. THEY WERE COMPLETLY WORN OUT AT 27,000 MILES AND NEEDS REPLACING. THE SERVICE SAID IT WAS NORMAL. I TOLD THEM THE ARE ALL INTERATATE MILES AND 2 TRIPS FROM VA TO ARK. I COULD SEE IF I LIVED WHERE THERE WAS STOP AND GO TRAFFIC BUT I DO NOT. I CALLED CHRYSLER AND FILED A COMPLAINT AND THEY SAID THEY WOULD CONTACT MY DEALER AND SEE IF THEY COULD HELP ME OUT FINANCIALLY TO FIX THIS PROBLEM. I HAVE SEARCHED THE INTERNET AND FOUND OUT THAT PEOPLE HAVE EVEN GOT LESS MILES ON THERES. SOME AS LOW AS 11,000 MILES. I BELIEVE THEY HAVE A MAJOR BRAKING PROBLEM WITH THE 2008 MODEL AND IT REALLY NEEDS SOME ATTENTION FROM YOU ALL TO MAKE THEM FIX THIS PROBLEM. I AM SURE I AM NOT THE FIRST TO COMPLAIN. *CN

NHTSA ODI #10306898

35,588 miles · Feb 6, 2010

Service Brakes, Hydraulic

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EXTREME BRAKE WEAR AND FADE; COMPLETE FALURE AND DIAGNOSTIC FAILURE CODES AT 35,588 MILES.CHRYSLER T&C BRAKE CONCERN: (BRAKE SYSTEM BLOG RESPONSE 02/06/2010) TAYERS HAVING BEEN IN THE INDUSTRY AS WELL AS BEING A FSE (FIELD SERVICE ENGINEER) FOR THE BIG 3, I AM REALLY UPSET!! BELIEVE IT OR NOT I RETURNED FROM A 2005 BULLET PROOF T&C ONLY TO BUY A NEW 2008 LOADED. EXPECTING THE SAME, IF NOT IMPROVED EXPERIENCE, THE BRAKE DESIGN AND METERING IS TOTALLY UNACCEPTABLE. HAVING CHANGED THE FRONT BRAKE PADS AT 23,000 MILES ONLY AS A PM PREVENTIVE MAINTENANCE MOVE, AT 35,388 THE WHOLE FRONT SYSTEM WILL NOW HAVE TO BE REPLACED. THE INDUSTRY DID GO THROUGH MAJOR BRAKE REDESIGNS WHEN ASBESTOS WAS REMOVED BACK IN 1995 CAUSING THE ENTIRE INDUSTRY TO RE-THINK AND RE-DESIGN BRAKE SYSTEMS. DVP (DESIGN VERIFICATION & PROVE OUT) IS REQUIRED, SOMEONE BLEW IT AND SHOULD BE FIRED! HAVING OWNED AND SERVICED OVER TWO HUNDRED AND FIFTY CARS, I HAVE NEVER SEEN SUCH A DEPLORABLE RELEASE TO THE GENERAL PUBLIC. IT'S REALLY A SHAME BUT DAIMLER CHRYSLER SHOULD STEP UP TO THIS ISSUE OR TAKE THE T&C OUT OF PRODUCTION ALL TOGETHER. JUST READING ALL THESE BLOGS WILL CONVINCE NHTSA EVENTUALLY THAT THEY NEED TO REACT. WHILE YOU AND I MAY FIND THE T&C A GREAT VEHICLE IN THE MARKET SEGMENT, THE BRAKE SYSTEM IS NOT, NOR SHOULD NOT HAVE BEEN RELEASED! WHOEVER DESIGNED THIS SYSTEM AND SAYS THEY TESTED AND PROVED IT OUT HAD TO BE SMOKING !@#$% THIS VAN HAD THE ABILITY TO STAND ABOVE ANY FOREIGN COMPETITION AND TO HAVE THIS PUT A BLACK MARK ON WHAT SHOULD BE A BEST SELLER IS A CRIME. *CN

NHTSA ODI #10306890

18 miles · Feb 6, 2010

Service Brakes, Hydraulic

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I PURCHASED A 2008 CHRYSLER T&C IN SEPTEMBER OF 2008. THE VAN FIRST HAD A PROBLEM WITH FRONT BREAKS AT 18K MILES. I HAD THEM REPLACED AT 23K MILES, THEN HAD THOSE REPLACED UNDER WARRANTY AT 34K MILES. I WENT BACK TO THE DEALER FOR FRONT BRAKES AGAIN AT 39K MILES AND THEY TURNED DOWN THE ROTORS AND REPLACED THE PADS. AT THE SAME TIME MY REAR BRAKES NEEDED TO BE DONE, AND I HAD PREVIOUSLY BEEN TOLD I WOULD BE TAKEN CARE OF DUE TO ALL THESE ISSUES, BUT A NEW TECH TRIED TO HIT ME FOR A FULL COST, SO I, WITH SOME HELP, DID THE JOB BY MYSELF. I'M NOW BACK TO NEEDING NEW FRONT BRAKES, AT 47K MILES. I'LL DO THE JOB MYSELF, BUT THE LACK OF CONCERN FROM THE DEALER HAS BEEN DISAPPOINTING. I'VE BEEN TOLD PREVIOUSLY FROM THE DEALER TECH THAT CHRYSLER KNOWS ABOUT THE PROBLEM OF UNDERSIZING THE BRAKES, BUT ISN'T DOING ANYTHING ABOUT IT. SOME MIGHT ARGUE DUE TO POOR SALES FROM 2009, BUT I BELIEVE IT WOULD MEAN A LARGE RECALL AND COST TO THE COMPANY, WHICH IS NOW OWNED BY THE GOVERNMENT. I'VE OWNED 2 PREVIOUS CHRYSLER MINI VANS, A '1999 MODEL, AND 2005 MODEL, THE BEST OF THEM WAS THE '99 FOR SERVICE AND REPAIRS. UNLESS SOMETHING CHANGES FOR CHRYSLER THIS WILL BE THE LAST PRODUCT I OWN FROM THEM. I'M SURE YOU'VE SEEN SIMILAR COMPLAINTS FROM OTHER CHRYSLER MINIVAN OWNERS. *CN

NHTSA ODI #10306888

12,000 miles · Feb 5, 2010

Service Brakes, Hydraulic

BRAKES AND ROTORS NEEDING TO BE REPLACED AT 15,000 MILES. *TR

NHTSA ODI #10306447

14,000 miles · Feb 5, 2010

Service Brakes, Hydraulic

2008 TOWN AND COUNTRY MINIVAN BRAKES ARE INSUFFICIENT. I HAVE TO CHANGE FRONT BRAKE PADS AT 14, 000 MILES. NOT GOOD . LOOKS LIKE BRAKES WERE NOT DESIGNED TO TAKE VAN WEIGHT. *TR

NHTSA ODI #10306350

18,000 miles · Feb 4, 2010

Service Brakes, Hydraulic

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PREMATURE FAILURE ON FRONT BRAKE PADS AND ROTORS. THE FRONT BRAKE PADS HAD TO BE REPLACED AT 18,000 MILES. THEN THE FRONT ROTORS HAD TO BE REPLACED AT 23,000 MILES. CHRYSLER WOULD NOT COVER ANY OF THE REPAIRS BECAUSE THE FRONT BRAKE PADS WERE NOT REPLACED AT A CHRYSLER DEALER WITH CHRYSLER PADS. CHRYSLER CUSTOMER SERVICE SAID THEY WOULD HAVE PAID TO REPLACE THE ROTORS AND PADS HAD THE PADS NOT BEEN REPLACED WITH AFTERMARKET PADS. THE REASON THEY WERE REPLACED WITH AFTERMARKET PADS IS BECAUSE AT 18,000 MILES WHEN THE PADS WORE OUT, I TOOK IT TO A CHRYSLER DEALER AND THEY SAID THEY COULDN'T DO ANYTHING ABOUT IT AND THAT IT WAS NORMAL WEAR. OBVIOUSLY IT'S NOT NORMAL. CHRYSLER SHOULD FIX THIS PROBLEM BY PUTTING CORRECT SIZED ROTORS ON THE VEHICLE. CUSTOMER SERVICE IS HORRIBLE. *TR

NHTSA ODI #10305436

Official recalls

20V396000 · Air Bags:frontal:driver Side:inflator Module; Steering: Steering Wheel/handle Bar

Jul 7, 2020

Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of a driver air bag deployment.

Consequence & remedy

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

Remedy: Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.

Steering: Steering Wheel/handle Bar

Consequence: Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.

16V047000 · Air Bags:frontal

Jan 29, 2016

FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.

Consequence & remedy

Consequence: If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.

14V373000 · Air Bags; Electrical System:ignition:switch

Jun 26, 2014

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles manufactured June 29, 2007, to June 17, 2010, and 2008-2010 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured January 26, 2007, to June 17, 2010. Road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.

Consequence & remedy

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Additional source detail variants (2)

Air Bags

Consequence: If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.

Electrical System:ignition:switch

14V055000 · SUSPENSION:REAR:AXLE:NON-POWERED Axle Assembly

Feb 11, 2014

Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and with use, the vehicle's rear axle may develop cracks which could lead to axle failure.

Consequence & remedy

Consequence: Failure of the rear axle may increase the risk of a crash.

Remedy: Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.

11V394000 · Air Bags:frontal; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Equipment:appliance:air Conditioner

Aug 3, 2011

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER GRAND VOYAGER, TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES MANUFACTURED FROM JUNE 24, 2007, THROUGH JULY 30, 2008. THESE VEHICLES MAY EXPERIENCE A HEATING AND AIR CONDITIONER (HVAC) CONDENSATE LEAK FROM THE HVAC DRAIN GROMMET ONTO THE OCCUPANT RESTRAINT CONTROL (ORC) MODULE, WHICH CAN LEAD TO THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT WITHOUT WARNING.

Consequence & remedy

Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Additional source detail variants (3)

Equipment:appliance:air Conditioner

Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Air Bags:frontal:sensor/control MODULE-INACTIVE

Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

Air Bags:frontal

Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE AFFECTED AIR BAG MODULE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

10V611000 · Equipment:appliance:air Conditioner

Dec 8, 2010

CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2008 CHRYSLER TOWN AND COUNTRY AND DODGE GRAND CARAVAN VEHICLES. THESE VEHICLES MAY EXPERIENCE A WATER LEAK At THE HEATING AND AIR CONDITIONER (HVAC) DRAIN GROMMET WHICH CAN LEAD TO ILLUMINATION OF AIRBAG WARNING LIGHT AND A POTENTIAL INADVERTENT AIRBAG DEPLOYMENT.

Consequence & remedy

Consequence: AN INADVERTENT AIRBAG DEPLOYMENT COULD RESULT IN INJURY TO THE SEAT OCCUPANT IN FRONT OF THE DEPLOYING AIRBAG AND/OR A VEHICLE CRASH.

Remedy: DEALERS WILL REPLACE THE HVAC DRAIN GROMMET FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 14, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

09V351000 · Service Brakes, Hydraulic

Sep 11, 2009

ELDORADO NATIONAL IS RECALLING MODEL YEAR 2008-2009 AMERIVAN MOBILITY VEHICLES BUILT ON CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN PLATFORMS VEHICLES. THE REAR BRAKE LINES MAY HAVE BEEN IMPROPERLY ROUTED AND NOT SECURED PROPERLY DURING THE ALTERATION. IF NOT ROUTED AND SECURED PROPERLY, THE BRAKE LINES COULD RUB AGAINST THE VEHICLE CAUSING A BRAKE FLUID LEAK.

Consequence & remedy

Consequence: A BRAKE FLUID LEAK COULD RESULT IN A LOSS OF BRAKING ABILITY, POSSIBLY CAUSING A CRASH.

Remedy: ELDORADO NATIONAL AMERIVAN DEALERS WILL INSPECT THE VEHICLES AND IF THE BRAKE LINES WERE IMPROPERLY ROUTED THEY WILL BE CORRECTLY REINSTALLED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON OCTOBER 13, 2009. OWNERS MAY CONTACT ELDORADO NATIONAL AT 1-800-955-9086. THESE MINIVANS HAVE BEEN ALTERED INTO WHEELCHAIR ACCESSIBLE VEHICLES BY ELDORADO. THIS RECALL IS NOT BEING CONDUCTED BY CHRYSLER GROUP LLC AND WILL NOT BE PERFORMED AT NO COST BY DODGE OR CHRYSLER DEALERS UNLESS THEY ARE ALSO AN ELDORADO NATIONAL DEALER.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

DP14004 · Totally Integrated Power Module Failure

Opened Sep 25, 2014 · Closed Jul 24, 2015

Status: closed (inferred from source dates) · Electrical System

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den

RQ14002 · Air Bag Non-Deployment/Engine Stall

Opened Jun 16, 2014 · Closed Mar 2, 2015

Status: closed (inferred from source dates) · Air Bags; Electrical System:ignition:module

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972

Additional source detail variants (2)

Air Bags

Electrical System:ignition:module