2025 Chrysler Pacifica

We were at a complete stop waiting for traffic to go, I had my foot on the brake pedal and the car lunge/revved up and hit the car in front of me. This is the 3rd time this has happened. The first time we were advised it was probably the front-end sensor that were probably covered with ice. We were advised they are very sensitive. The 2nd time it was winter still, so we took the car through the car wash to make sure no ice was built up. We did not get in an accident because traffic started to move. We took the vehicle to the dealership, and they could not find anything wrong with it. Chrysler Corp got involved and they sent a 3rd party to check the van and black box. They advised nothing was found on the black box (not even an accident) and their investigators found nothing wrong with the vehicle. No warning messages were reported after the crash. Police were called to the scene and insurance was notified. Our insurance company advised that we should file this on here. There were 3 people in the van besides myself. We had a loaner vehicle for almost 3 months and we cannot get any information or paper work from Chrysler Corp regarding the investigation. We were advised the investigation was confidential and proprietary.

On two separate long trips (over 4,000 miles total in recent months), the adaptive cruise control system has failed while driving on the freeway. This is the most dangerous situation I have ever experienced while driving. When the failure occurs: All cruise control and lane-assist buttons become unresponsive. Dynamic cruise control remains engaged. When I press the brake, the vehicle slows—but as soon as I release the brake, it begins accelerating again. There is no way to turn the system off. The first time this happened, I attempted for several miles to reset the system while controlling speed using the brake. I exited the freeway. At a traffic light, when I began to release the brake after stopping, the vehicle accelerated unexpectedly and nearly struck the truck in front of me. With the brake fully depressed, I shifted into neutral. The transmission made a loud clunk as the engine began revving. I then shifted into park, which caused another loud clunk. I turned the vehicle off while sitting in a turn lane, waited a moment, and restarted it. The system appeared to reset, and I was able to continue driving. Approximately two weeks later, while returning from California, I tested the cruise control system again during a long drive. After about three hours, the exact same failure occurred. This time, I recorded video of the incident and have documentation of the malfunction. This system is extremely dangerous in its current state. I paid a significant amount for this vehicle and its safety systems. A failure like this could easily result in a serious accident or loss of life. I do not believe I should be responsible for paying for a vehicle or system that is defective and poses a safety risk. I have video but could not upload it..

[XXX]- bought new 2025 Chrysler Pacifica w/ 29 mi at Troncalli Chrysler Dodge Jeep (TCDJ). [XXX]- 1st time -I was driving the car when it made a “clunk” sound when turning left. All the lights on the dashboard came on and the ABS system turned off.The car safety features disabled and it did not recognize we were in the seats (seat belt lights came on).I was able to drive into a parking lot.Turned the car off and then restarted it after a few min and the lights on the dash were gone. Decided to cont driving, figured it was a computer error.Went 2 mi and had to turn left again. All dash lights came on including engine, ABS.Pulled over and lights turned off after car was turned off/on again. Tried to get the car home.Turned it on and no alerts.Drove <1mi and the car began to stutter and dash lit up.Lost the ability to accelerate, and the steering seemed stiff and hard to control.Lost ABS system.Pulled over into parking lot barely moving.Had to leave the car in the lot and have it towed to TCDJ 3/29- Towed to TCDJ service depart..Total miles on car:283. 3/31- TCDJ states it's the batteries that caused the malfxn. Explained I did't think the batteries were the issue.They replaced both batteries. [XXX]-Serious safety issue. Picked up car @ TCDJ.We did not make it home from TCDJ.Trip from TCDJ to home is ~27 mi. At mile 22, turned left and ~0.5 mi later, while driving ~ 15-20mph, the car shifted on its own, throwing itself into park at a major intersection.All of the dash lights came on.The Emergency VAS, ABS system and Shifter Disabled displayed on the dash.The windshield wipers turned on at high speed.The head and tail lights began to flash.The car shifted so abruptly w/o warning we were almost hit from behind.It did not slow to a stop or brake it just threw itself into park.Police were called. Car wouldn't turn off or move. Could not put in neutral manually. Still @ TCDJ now >30days. Alternator and ABS replaced. Continues to break and need a tow when TCDJ test drive it. INFORMATION REDACTED PURSUANT TO THE FREEDOM

1215 miles . The adaptive cruise control system was acting sketchy. It failed to maintain proper distance and speed between the vehicle in front. We took it into the dealer who said that the sensor had failed on this brand new vehicle and they replaced it on 2/12/2025. After driving the vehicle when we got it back. There does not seem to be much different. The van tends to accelerate extremely quickly only to get behind the vehicle in front sometimes not keeping proper distance with the way it's set, as well as waiting to the last possible moment maybe 2 or 3 car lengths to break which is extremely scary. Sometimes the warning comes up that says break break . Even with the system said it maximum a car cutting in the system is extremely slow to react. This has led to numerous close calls of rear end collision. We took it back to the dealer on 2/24/2025 1802 miles, who said they couldn't find anything wrong.