2021 Chrysler Pacifica

On Wed, 11/23/2022, I was driving on I-94 Eastbound headed from Wisconsin to Illinois at about 70 mph. The car suddenly stalled and I lost all ability to accelerate the vehicle. The brakes and steering wheel still worked fine. The dash was displaying a message: "Service charging system. Shift to P to start." Thankfully, I was in the right lane and the shoulder was clear. I was able to pull onto the shoulder and come to a controlled stop. I put the vehicle in PARK and shut off the vehicle. I tried to restart it but was unable to. I then unbuckled my seat belt and opened & closed the driver side door (without getting out). After about a minute I was able to restart the car and continue on my way to Chicago. This happened 2 more times that trip. It also happened 1 time on the way back to Wisconsin for a total of 4 incidents in 1 day trip. This has significant safety implications, esp. when one cannot get to the shoulder (or there is no shoulder) to restart the vehicle. I felt very scared and no longer trust my vehicle on the highway. This has happened to me once before earlier this year. I took it to a dealer after that incident. They said the updated all the software but are not certain if this fixed the root cause. Apparently, it did not. There was no warning light to indicate a problem may be happening. However, now that this has happened, the "check engine" indicator is on and, apparently, needs to be reset. I have not yet taken the vehicle to a dealer for this recent set of 4 incidents.

Van stalled while driving at 45 mph, had to pull over to side of road and get a tow to dealer. No indication of a problem before the stall. Warning lamp showed engine light, charging system warning, shift to park to start but unable to restart van on side of road. High safety risk as this occurred while driving at night. Police eventually parked behind me for safety on the roadside. Van is currently at dealership after being towed there.

I was driving the van on interstate 85 in NC on my way to Charlotte from Raleigh. I was traveling at 70 mph when the van suddenly lost power. I could not accelerate and had to immediately pull over to the shoulder coasting on momentum only. I barely missed being hit by a semi truck as I attempted to get out of the way of traffic. The van remained stalled on the shoulder as I attempted to restart the van. It took 5 tries to get the van off the shoulder and onto an exit where I was able to park the van at a Waffle House parking lot to await a tow truck. Each attempt to restart the van would give me about 30 seconds of power before the van would stall out again. I was traveling with my wife and 4 small children and this was a very harrowing experience and could’ve have ended in disaster with that semi barreling down on us. The error code on the dash was “service charging system” Chrysler needs to fix the is issue before someone dies in a horrible accident.

Same issue as the existing complaint PE22008 on 10/24/2022, South-bound I-95 in Maryland, driving around 65-70 MPH. The van completely stopped excelling. Luckily I had enough speed/inertia to cross the 2-3 lanes to pull-off onto the shoulder. I put the car in PARK and then turned the car in off and then on again, was able to continue driving afterwards. Dashboard screen read "Service charging system" which seems odd because if it is an issue with Hybrid system, the gas engine should kick-in. This happened again 3 hours later. In both situations, I had my wife and children in the van.

While traveling in the #1 lane at 65mph on the freeway, the engine suddenly lost power and I had to coast to the far right lane amid traffic to enter the emergency stopping area. This has happened 4 times in the last few weeks. The dashboard display says there is a charging system problem. I am able to restart the car after stopping completely and opening the driver's door. This creates a very unsafe situation. I took it to the dealership today and they performed the Z76 recall campaign software update, however, upon driving 10 miles on the freeway, it happened again.

Our 2021 Pacifica Hybrid with less than 21k miles on it lost all propulsion/motive power; this happened while I was driving on a freeway just seconds before going onto an overpass at freeway speeds to change freeways. Driving uphill on an overpass at freeway speeds with our kids in the car was very dangerous (especially during weekday traffic in Orange County) but, fortunately, we coasted to a stop safely. The vehicle's other systems seemed to still be working. For example, the vehicle's dashboard was working. As soon as the vehicle's power ceased, an error light on the dash appeared reading "Service Charging System Error," and instructed the driver to pull over and put the car in park. The check engine light has been on since the incident. The car was dropped off at the dealership on October 14th. They said that the electrical guy will be available on October 17th to look at the vehicle.

Driving on US-23 and "Service Charging System" warning displayed on dashboard. Car lost power and I had to coast to the side of the freeway. Turned car off but could not turn back on. Transmission would not go out of Park. Tried about 10 times and after about 15 minutes the car turned on and could drive. Check engine light remained on for remainder of the drive home. Planned on visiting dealer in the morning but car turned on and no check engine light. This is the 3rd time the "service charging system" warning has happened, but the first time the car died on the road. Every time the check engine light disappeared the next day. Had codes scanned and permanant code P1A21.

On Saturday 9.3.22, while driving at approximately 40mph, my Chrysler Pacifica lost all power and slowed to a stop (I turned on my hazards immediately and pulled over to the shoulder). Based on the light traffic around me I was able to safety move accross two lanes even without the aid of power steering. Within 60 seconds of me coming to a stop, the Check engine light came on the cluster and an error message saying “charging system fault”. After calling for Chrysler roadside assistance, I attempted to restart the vehicle dozens of times unsuccessfully. At approx 60min after the vehicle lost power, it restarted. On Tuesday, 9.5.22 I took the vehicle to the dealer to diagnose & repair. As of today (9.12.22) they have been unable to recreate the event. Even though the error threw a CIL code, the dealer stated the error is now gone and no codes were stored. They have filed a “STAR” case with the manufacturer to determine next steps. I have refused to accept the vehicle back until the problem itself has been diagnosed and a repair is made.

Was driving the vehicle when it completely died. The “service hybrid electric vehicle system” warning came on the dash and could not get it to go into drive again. Completely dead in the water and could not move. I can’t imagine if I was going down the freeway and this happened. Very lucky to have it on a quiet road. This is a known issue and there are many cases of this happening to others if you check YouTube out or google it. It’s very scary and someone is gonna end up hurt or killed.

While driving, the car would loose power then check engine light comes on and "service charging system" would pop up. The gas peddle is rendered useless as it doesn't do anything and would have to coast to safety. Dealer would just reset the computer and vehicle is realease. unfortunately, it had happen many times. Safety is a concern, more so on the highway.