NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
149 reportsClear category filterMileage unknown · Aug 2, 2022
Electrical SystemEnginePower Train
Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but wou…
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Driving around 40 MPH when car alert came on to Shift into P and lost all forward drive. Needed to pull onto a side street since car would not accelerate. Car said service charging system and would not recover. Could not turn car off but A/C system stopped working. The transmission light were flashing from P to R to D but would not engage. Had to be towed to dealer to await troubleshooting.
NHTSA ODI #11477081
Mileage unknown · Aug 1, 2022
Electrical SystemFuel/propulsion System
While driving on hybrid system (battery at 0%) and braking toward a stop sign , the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. all gauges wen to zero (start position) . The car was pulled over and it would not go back to to any gear. I was only 2 miles from my …
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While driving on hybrid system (battery at 0%) and braking toward a stop sign , the car went into neutral and would not power the wheels. A message appeared to service hybrid charging system. all gauges wen to zero (start position) . The car was pulled over and it would not go back to to any gear. I was only 2 miles from my house and was able to get tools to disconnect the 12V battery in hopes for system recovery. After disconnecting the 12V battery the system recovered and I was able to get back home to setup a service appointment. The entertainment system did not recover correctly and required a software reboot with all settings reset. The previous week the battery charge indicator was behaving strangely as it would start with 36 miles of range and after 2 miles of very slow driving it wold drop to 26 miles. After a few more miles it would drop to 21 miles and stay at that for a long time.
NHTSA ODI #11476887
Mileage unknown · Jul 30, 2022
Electrical SystemFuel/propulsion SystemPower Train
The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transm…
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The vehicle loses power while driving. I have to pull over shut it off and turn it back on. Most of the time it happens when I'm driving 75 mph. The service charging indicator pops up while also telling me to shift the car to park. Dealership diagnosed it to being a transmission issue. Drive motor A is failing in the transmission and is causing it to over heat. Which causes it to shut down. A quick restart and the van is going again.
NHTSA ODI #11476631
Mileage unknown · Jul 29, 2022
Electrical SystemEngineFuel/propulsion System
Occurred at 1000,1500,and 16000 miles. Car would turn on but steering column is locked and it does not get in to gear. D and R just put car in neutral. Dealer is replacing hybrid battery. Car eventually got in to gear after several hard resets.
NHTSA ODI #11476559
Mileage unknown · Jul 29, 2022
Electrical SystemEnginePower Train
car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 mil…
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car stalled at high speed in HOV fast track in rush hour traffic - terrifying! was running on electric mode. Heart stopping emergency tow. First Chrysler dealer where car was purchased said they could not trouble shoot for 2 months. Found another dealer, had it towed there. Waiting to learn what the problem is. Only 14,000 miles and under warranty.
NHTSA ODI #11476491
Mileage unknown · Jul 27, 2022
Electrical SystemForward Collision AvoidancePower Train
While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did no…
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While driving on highway at approx. 75 mph using adaptive cruise control, the red power cord shaped warning indication appeared on the instrument panel. At the time the warning appeared, the vehicle was in battery powered mode. At the same time the warning showed, the electric motor stopped providing power. The vehicle did not transition to hybrid mode (gas powered), and depressing the accelerator did nothing. The vehicle began to slow from highway speeds, while other cars were in the vicinity. While all this was happening, the "D" on the gear selector was flashing. There was also a message saying to put the vehicle in park to restart, however, i did not want to attempt that at highway speeds. Other systems seemed to operate as normal, brakes worked, the electrical system seemed to be functional other than the described fault. I pulled over to the shoulder and stopped the vehicle completely. I turned the vehicle off, then on again, and was able to put the vehicle in drive without any faults occuring. Normal operation resumed after that.
NHTSA ODI #11476194
Mileage unknown · Jul 19, 2022
Electrical SystemEngine
Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been a…
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Vehicle has completely lost power multiple times while driving on the freeway at 65 approximately MPH and displays "Service Charging System" message on dash. Accelerator pedal was completely non-responsive. Have had to quickly try to get to side of freeway and stop. Each time the van had remaining fuel. Each time we have been able to get the van started again by putting the vehicle in Park and pressing the start button 3 times in a row without pressing the brake pedal. It is very concerning and has happened to us several times this month with about 14.000 miles on the vehicle.
NHTSA ODI #11474790
Mileage unknown · Jul 18, 2022
Electrical SystemService BrakesSteering
I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was comple…
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I was driving uphill at slow speed; then a garbage truck in front of me needed to do a 3 point turn so I switched to reverse to back up. At that point the vehicle started flashing an alarm, I think said "service hybrid system" or something like that and instantly began rolling down the hill for about a block, while I was completely unable to engage the break or gas, to switch to drive, to control the wheel, even the emergency brake failed. I was rolling backwards for about a block completely unable to control any component of the car when the emergency break finally engaged. I was able to turn on my hazards at that point, but the vehicle would not start, nor would it turn off. I could not make it reverse or drive or even turn off as I sat stuck in the middle of an intersection. After several minutes like that I was eventually able to restart the car and drive slowly home. This is MURDER by Chrysler waiting to happen. I was very lucky no child or vehicle was behind me as I rolled downhill into an intersection. I was very lucky to not be hit by oncoming traffic as I sat stuck after rolling a block downhill backwards-- THESE ARE MINIVANS FILLED WITH CHILDREN!! MY 4 children! Chrysler in Berkeley service said they haven't heard of this before and will see me only next week, and not sooner! However, There are numerous similar complaints registered. I am afraid to drive it at all at this point. This is a very new car with less than 10K miles on it. RECALL IMMEDIATELY PLEASE BEFORE SOMEONE GETS KILLED.
NHTSA ODI #11474631
Mileage unknown · Jul 13, 2022
Electrical SystemEnginePower Train
Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If t…
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Car stalled out while driving at 35 mph. Lost all propulsive power. Indicated “service hybrid system” and “shift to park” error on multi function display. Was able to safely coast to side shoulder and stop. Car would not move again after this reading the same errors even after shifting to part and attempting to restart car. If this had occurred on a multi lane highway it would have been extremely dangerous.
NHTSA ODI #11473773
Mileage unknown · Jun 30, 2022
Electrical SystemFuel/propulsion SystemPower Train
Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and ca…
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Driving on the freeway at speed (approximately 65 MPH), the vehicle suddenly lost power and displayed "Service Charging System" message on dashboard. Accelerator pedal was non-responsive. We had remaining battery charge and fuel in the vehicle (it is a PHEV). Pulled over to side of freeway as vehicle was decelerating and came to a stop in the safest place our momentum could carry us to. We were eventually able to get the vehicle restarted by putting the vehicle in Park and pressing the start button 3 times in a row without touching the brake. This issue has happened four (4) times in the last several months, and has occurred on the freeway each time, and each time with remaining battery charge and fuel in the vehicle. The vehicle has not yet been inspected by the manufacturer for this specific problem.
NHTSA ODI #11471874
Official recalls
7Jun 4, 2026
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Dec 17, 2025
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Oct 24, 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Jun 13, 2024
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy: Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
Jan 17, 2023
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Additional source detail variants (2)
Electrical System:wiring:connectors/plugs/receptacles
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Mar 24, 2022
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Pacifica and 2021 Voyager vehicles. The second-row seat-to-floor mounting latch may bind and stick open, preventing the seat from properly securing to the floor. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 225, "Child Restraint Anchorage Systems."
Consequence & remedy
Consequence: An unsecured seat increases the risk of injury in a crash.
Remedy: Dealers will inspect and, if necessary, replace the second-row seat cushion frame, free of charge. Owner notification letters were mailed April 7, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z22.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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