Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 28 of 170 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 64 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 52 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
7 crash reports3 fire reports6 injury reports
What owners actually said
170 reports
3,000 miles · Mar 16, 2021
Engine
ENGINE HAS SHUT OFF ON ITS OWN 3 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE 4 MONTHS AGO. FIRST OCCASION I WAS COMING TO A STOP AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. SECOND TIME I WAS STARTING UP FROM A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THIRD TIME I WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE SHUT OFF. A…
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ENGINE HAS SHUT OFF ON ITS OWN 3 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE 4 MONTHS AGO. FIRST OCCASION I WAS COMING TO A STOP AT A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. SECOND TIME I WAS STARTING UP FROM A TRAFFIC LIGHT AND THE ENGINE SHUT OFF. THIRD TIME I WAS DRIVING APPROXIMATELY 35 MPH AND THE ENGINE SHUT OFF. ALL INSTANCES WERE ON A CITY STREET. I HAD TO PRESS THE START/STOP BUTTON. THEN PRESS IT AGAIN WHILE PRESSING THE BRAKE TO TURN THE CAR BACK ON AFTER PUTTING THE VEHICLE BACK IN PARK. THIS ISSUE IS WIDELY DESCRIBED ON OLDER YEARS OF THE CHRYSLER PACIFICA.
NHTSA ODI #11403233
1,348 miles · Mar 2, 2021
Vehicle Speed Control
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND IDLING IN A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER A…
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TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED WHILE THE VEHICLE WAS STATIONARY AND IDLING IN A PARKING LOT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. NEITHER A DEALER NOR THE MANUFACTURER WERE INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1348.*DT CONSUMER STATED VEHICLE WAS TAKEN IN FOR "SECOND OPINION."*JB
NHTSA ODI #11398749
7,200 miles · Jan 25, 2021
EngineFuel/propulsion SystemPower Train
WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP.…
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WENT FOR 1ST EVER OIL CHANGE, TECHNICIANS NOTICED COOLANT RESERVOIR WAS EMPTY (SHOULD NEVER BE) AND THERE WAS LEAKED COOLANT ALL OVER THE ENGINE AND BOTTOM OF CARS PROTECTION PADS (BAD ISSUE). TOLD ME (GET IT TO THE DEALER IMMEDIATELY), WHICH I DID, TAKING IT TO PHILLIPS CHRYSLER OF OCALA. IN ORDER FOR MY ENGINE NOT TO BLOW UP. I HAVE BEEN DRIVING THIS FOR 7000 MILES SINCE I PURCHASED IT WITH ZERO MILES. THE DEALERSHIP TECHNICIANS SAID (THEY HAVE NEVER SEEN THIS CONDITION) IT CAME FROM THE CHRYSLER OEM PLANT THIS WAY, SAID THAT ALL THE BOLTS TO THE COOLANT TEMPERATURE HOUSING THAT FITS ONTO THE ENGINE BLOCK WITH BOLTS WERE COMPLETELY LOOSE AND THE ONLY WAY FOR THIS TO HAPPEN IS THAT THE OPERATOR AT THE MANUFACTURING PLANT THAT ATTACHES THESE UNITS TO THE ENGINE DID NOT OR FORGOT TO BOLT DOWN COMPLETELY THE COOLING UNIT TO THE ENGINE. THIS IS GROSS NEGLECT ON THE PART OF T HE OEM AND COULD HAVE EASILY CAUSED THE ENGINE TO FREEZE OR BLOW. CALL PHILLIPS CHRYSLER IN OCALA FL AT 352-732-7577 AND ASK TO SPEAK TO ABRIEL ARCHER ABOUT MR. KNAUER'S CHRYSLER PACIFICA V6.
NHTSA ODI #11389733
300 miles · Dec 23, 2020
Suspension
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, (334) 226-8881) TO BE DIAGNOSED. THE CON…
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TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE SWAYED. THE SWAY, ELECTRIC STABILIZER, AND CRASH WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO WALT MASSEY CHRYSLER DODGE JEEP RAM (602 WESTERN BYPASS, ANDALUSIA, AL 36420, (334) 226-8881) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT AN UNKNOWN SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11384731
500 miles · Oct 29, 2020
Air BagsSeat BeltsCrashInjury
MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL…
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MY WIFE WAS STATIONARY AT A RED LIGHT WITH MY DAUGHTER IN THE SECOND ROW. A CAR APPROACHED THE LIGHT AND SLAMMED INTO THE BACK OF HER CAR II DON'T THINK THEY WERE SLOWING DOWN). SHE THEN HIT THE VEHICLE IN FRONT OF HER. THE AIR BAGS DID NOT DEPLOY AND THE SEATBELT DID NOT FULLY ENGAGE. AS A RESULT, SHE HIT THE STEERING WHEEL CAUSING FRACTURES, A CONCUSSION AND A MINOR BRAIN BLEED.*DT*DT*DT*JB*JB *TR*TR
NHTSA ODI #11367081
500 miles · Aug 29, 2020
Vehicle Speed Control
STOPPED AT A LIGHT, VEHICLE STARTED ACCELERATING UNTIL 3000 RPM FOR 2 SECONDS WHILE ONLY BRAKE WAS PRESSED.
NHTSA ODI #11352015
2,800 miles · Aug 26, 2020
Unknown Or Other
WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOS…
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WHILE APPROACHING A STOP SIGN AND ALMOST COMPLETELY STOPPED THE ENGINE REVVED AND CAUSED THE VEHICLE TO ENTER THE INTERSECTION BEFORE I COULD STOP IT. THE ENGINE RETURNED TO IDLE A FEW SECONDS LATER. FORTUNATELY THERE WAS NO OTHER TRAFFIC AT THIS TIME. THE SECOND TIME THIS PROBLEM OCCURRED I WAS STOPPING AT A RED LIGHT AND ALMOST COMPLETELY STOPPED WHEN THE ENGINE REVVED. I HAD TO APPLY CONSIDERABLE BRAKE PRESSURE TO AVOID REAR ENDING THE VEHICLE IN FRONT OF ME. I OBSERVED THE TACHOMETER READ ABOUT 2500 RPM AND IT RETURNED TO IDLE AFTER ABOUT FIVE SECONDS. NO ERRORS OR OTHER INDICATORS OF A FAILURE WERE NOTICED. THIS VEHICLE HAD ALSO BEEN EXPERIENCING PROBLEMS WITH THE START/STOP FEATURE QUITE FREQUENTLY BUT NOT AT THIS TIME. I TOOK THE CAR TO A DEALERSHIP AND THEY SAID THE BATTERY WAS LOW CAUSING THE START/STOP ISSUES BUT HAD NO IDEA ABOUT THE ENGINE REVVING AND COULD NOT REPRODUCE THE PROBLEM. THIS VEHICLE IS BASICALLY NEW WITH APPROXIMATELY 2800 HIGHWAY MILES AND HAS ONLY BEEN ON THE ROAD SINCE THE END OF JUNE.
NHTSA ODI #11351382
1,300 miles · May 13, 2020
Air BagsCrash
TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE LOCAL DEALER AND MANUFACTURER W…
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TL* THE CONTACT RENTED A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH CRASHED INTO TWO DEERS. THERE WERE NO REPORTED INJURIES. THE DRIVER'S AND PASSENGER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DALLAS FT WORTH AIRPORT. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 3,100. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11324436
200 miles · Feb 20, 2020
Engine
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE COMING FROM THE ENGINE AFTER THE…
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TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN CONTROL ACCELERATION FOR 20 SECOND, THE CHECK ENGINE WARNING LIGHT ILLUMINATED, THE BRAKE PEDAL WAS LOSING THE ABILITY TO HOLD THE VEHICLE, THE ENGINE RAV UP TO 7000 RPM AND THERE WAS A TICKING NOISE COMING FROM THE ENGINE AFTER THE VEHICLE COOL DOWN. THE VEHICLE WAS RESTARTED AND WAS DRIVING TO CHAMPAIGN CHRYSLER DODGE JEEP RAM DEALER, (1906 MORELAND BLVD, CHAMPAIGN, IL 61822) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #11310289
1,000 miles · Jan 6, 2020
Seats
I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INSTRUCTIONS ON HOW TO ADJUST OR R…
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I JUST PURCHASED A NEW 2020 PACIFICA AND DISCOVERED IT HAS FIXED SECOND ROW SEAT HEADRESTS. THE USER'S MANUAL THAT CAME WITH MY VAN SHOWS ILLUSTRATIONS OF THE HEADRESTS WITH ARROWS POINTING TO THE HEADREST'S ADJUSTMENT BUTTONS ARE BUT THOSE BUTTONS DO NOT EXIST IN MY VAN. THERE ARE ALSO WRITTEN INSTRUCTIONS ON HOW TO ADJUST OR REMOVE THE HEADRESTS BUT I CANNOT DO THAT BECAUSE OF THE MISSING BUTTONS. THE DEALERSHIP VERIFIED THAT THE HEADRESTS ARE FIXED. THE FIXED HEADRESTS MEAN THAT MY FORWARD-FACING CARSEATS (THAT USE THE SEATBELT TO SECURE THEM) DO NOT FIT PROPERLY (SEE ATTACHED PICTURES) AND THEREFOR ARE UNSAFE. THE BASE OF THE CARSEAT SITS SQUARELY ON THE VAN'S SEAT BUT ONLY THE TOP EDGE OF THE BACK OF THE CARSEAT MAKES CONTACT WITH THE VAN SEAT, AT THE MIDDLE OF THE HEADREST. THERE IS A 1-4 INCH GAP BETWEEN THE BACK OF THE CARSEAT AND THE VAN SEAT. SINCE THE HEADREST IS NOT ADJUSTABLE THERE IS NO OTHER POSITION OPTION. THIS SINGLE LINE OF CONTACT MAKES THE CARSEAT UNSTABLE AND UNSAFE, NOT MATTER HOW TIGHTLY THE SEATBELT IS PULLED.
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Consequence & remedy
Consequence: An air bag that does not deploy during a crash increases the risk of injury.
Remedy: Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
2020 Chrysler Pacifica Problems, Complaints & Recalls | Skip That Year
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