NHTSA owner reports · September 18, 2026 snapshot.
Service Brakes complaints
55 reportsClear category filter16,000 miles · Apr 1, 2021
EngineService Brakes
COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A …
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COUNTLESS EPISODES WHEN ON SLIPPERY CONDITIONS AND USING REGENERATIVE BRAKING, USUALLY GOING DOWN A HILL TRYING TO MAINTAIN SPEED WITH STEADY MODERATE BREAK PEDAL PRESSURE. WHEN I ENCOUNTER THESE SLIPPERY CONDITIONS THE REGENERATIVE BRAKES RAPIDLY DECREASE THEIR FORCE (OR ENTIRELY LOOSE BRAKING) FOR ABOUT 1 SECOND. IF I AM ON A LONGER STRETCH OF SLIPPERY CONDITIONS (PACKED SNOW, ICE) THEN THIS REPEATS AT ABOUT 1 SECOND INTERVALS. THIS HAS OCCURRED AT SPEEDS RANGING FROM 10-35 MPH. IF I PRESS HARDER THE ABS KICKS IN, BECAUSE THE OCCURS ON STEEP HILLS, INSTEAD OF MAINTAINING SPEED OR SLOWING DOWN, THE EFFECT OF GRAVITY LEADS TO AN ACCELERATION.
NHTSA ODI #11405985
12,500 miles · Mar 15, 2021
Service Brakes
MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE VEHICLE IS NO LONGER SAFE TO DRIVE LONG DISTANCES. INFORMATION PUBLIS…
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MY 2019 CHRYSLER PACIFICA HAS BEGUN SHUTTERING AT STOPS. THE VEHICLE HAS JUST OVER 12,000 MILES AND IS ONLY 18 MONTHS OLD. I TOOK IT THE DEALERSHIP AND WAS TOLD THAT THE PADS ARE FINE BUT THE ROTORS ARE COMPLETELY RUSTED AND MUST BE REPLACED. I WAS TOLD THE VEHICLE IS NO LONGER SAFE TO DRIVE LONG DISTANCES. INFORMATION PUBLISHED BY CHRYSLER INDICATES THAT ROTORS SHOULD LAST 40,000 TO 80,000 MILES. THIS CAR HAS BEEN KEPT IN A GARAGE THE ENTIRE TIME I HAVE OWNED IT WHEN IT WAS NOT BEING DRIVEN. I THINK IT IS CLEAR THAT THE ROTORS WERE MADE OF DEFECTIVE MATERIAL. ALTHOUGH THE DEALERSHIP TOLD ME THE CAR IS NO LONGER SAFE TO DRIVE LONG DISTANCES, YET I CANNOT AFFORD TO PAY $1,000 OUT OF POCKET TO HAVE THE ROTORS AND PADS REPLACED. I AM REPORTING THIS SO AN INVESTIGATION CAN BE DONE INTO THE MATERIALS CHRYSLER USED TO PRODUCE THESE ROTORS. A RECALL MAY NEED TO BE CONSIDERED.
NHTSA ODI #11402982
21,000 miles · Jan 27, 2021
Service Brakes
ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD …
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ON NUMEROUS OCCASIONS THE VAN HAS LOST BRAKE FUNCTION. I CAN SLOWLY BE COMING TO A STOP AND PRESS BRAKES ALL THE WAY TO THE FLOOR AND I'M STILL COASTING. VERY SCARY. HOWEVER TODAY TOOK THE CAKE. I WAS LEAVING A STEEP DRIVEWAY AND IT HAPPENED, I PANICKED AND TRIED TO APPLY THE PARKING BREAK BUT IT DID NOT HELP. PRAISE THE LORD A CAR WASNT COMING BC I COASTED RIGHT ON INTO THE ROAD. WE WILL LIKELY HAVE TO GET IT IN SHOP BC THIS IS GETTING VERY DANGEROUS AND WE HAVE 4 KIDS IN TOW. PLEASE RECALL THIS
NHTSA ODI #11390232
35,700 miles · Jan 21, 2021
EngineFuel/propulsion SystemService Brakes
AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN T…
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AS I WAS DRIVING ON A CITY STREET AND APPLIED THE BRAKES THE CAR SUDDENLY STOPPED AND COMPLETELY SHUT OFF THE ENGINE AND SHUT DOWN. UNABLE TO START THE CAR AFTER A FEW ATTEMPTS IT FINALLY STARTED AGAIN, WENT A FEW MORE FEET AND THEN COMPLETELY SHUT DOWN AND THE VEHICLE TURNED OFF AGAIN, IN THE MIDDLE OF THE ROAD. THE CAR BEGAN TO SMOKE FROM THE FRONT AND THERE WAS A STRONG SMELL OF GAS. A PEDESTRIAN CAME OVER AND TOLD ME NOT TO ATTEMPT TO START THE CAR AGAIN BECAUSE THERE WAS GASOLINE LEAKING FROM THE BOTTOM OF THE CAR. I HAD MY CHILDREN IN THE CAR WITH ME AT THE TIME AND SO WE ALL HAD TO HOP OUT IN A PANIC AND I WENT INSIDE A NEARBY COFFEE SHOP TO CALL THE POLICE, INSURANCE CO AND A TOWING SERVICE. AS I MENTIONED THE CAR WAS IN THE MIDDLE OF THE ROAD, WHICH WAS A DANGER TO DRIVERS PASSING BY AND TO MYSELF, ALL I COULD SEE WAS GASOLINE POURING OUT OF THE CAR. WHEN THE TOW TRUCK TOOK THE VEHICLE TO A CHRYSLER DEALERSHIP SERVICE, THEY INFORMED ME THAT THE CLAMP FROM THE FUEL LINE SOMEHOW CAME OFF AND THIS WAS "A ONE IN A MILLION CHANCE OF HAPPENING TO ANYONE". THEY OFFERED ME NO EXPLANATION AS TO WHY THIS OCCURRED AND OFFERED ME NOTHING TO EASE MY WORRY OF THIS HAPPENING AGAIN IN THE FUTURE. I WOULD LIKE TO POINT OUT THAT WE PURCHASED THIS AS A NEW VEHICLE AND IT WAS STILL UNDER WARRANTY. NONETHELESS A CONCERNING ISSUE AS THIS COULD HAVE CAUSED A FIRE OR EXPLOSION WITH ME AND MY 3 CHILDREN IN THE VAN. THANK YOU FOR TAKING THE TIME TO READ THIS, PLEASE SEE ATTACHMENTS FO THE DOCUMENTATION FROM THE DEALERSHIP.
NHTSA ODI #11389192
Mileage unknown · Jan 17, 2021
Service Brakes
I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
NHTSA ODI #11388540
29,000 miles · Oct 19, 2020
Service BrakesUnknown Or Other
WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD …
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WHEN DRIVING AND I PRESS ON THE BRAKES THERE IS A 'AIR ' SOUND AND IT DOES NOT BRAKE RIGHT AWAY. IF I'M IN A BIT OF A HILL AND I HAVE THE BRAKES PRESSED IT WILL GIVE OUT AND START ROLLING BACK AND I HAVE TO PRESS IT ALL THE WAY IN WHICH MAKES AN UGLY SOUND AND IT STOPS AFTER A BIT. IF I HAVE TO SUDDENLY STOP TO NOT HIT A CHILD AND I PRESS ON THE BRAKES IT WILL STILL GO ON FOR A WHILE. I TOOK IT TO GET BRAKES CHECKED AND WAS TOLD THE BRAKES ARE GOOD, ALMOST NEW. I HAVE FOUR KIDS AND THIS IS EXTREMELY SCARY. I NEED HELP THIS HAS BEEN GOING ON FOR ABOUT 2 WEEKS. WHAT COULD POSSIBLY BE WRONG?
NHTSA ODI #11365139
36,000 miles · Oct 10, 2020
Service BrakesCrash
THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. CO…
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THE VEHICLE WOULD NOT STOP WHENEVER I PRESSED THE BRAKE PEDAL. IT FELT HARD AND DID NOT RESPOND. MUCH LIKE OTHER COMPLAINTS ON THIS WEBSITE, THE PEDAL MADE A HISSING SOUND WHENEVER IT CAME UP. THE POWER BRAKE SYSTEM IS BEING LOOKED AT AND IS A COMMON PROBLEM. A RECALL ON THIS SYSTEM CLEARLY NEEDS TO OCCUR BEFORE SOMEONE DIES. COULD NOT STOP AT STOPLIGHT WITHOUT PUMPING BRAKES AND COULD NOT STOP IN DRIVEWAY WITHOUT HITTING MY OTHER VEHICLE ENTIRELY. HIGHLY RECOMMEND A DIFFERENT VEHICLE UNTIL THIS SYSTEM IS RECALLED BECAUSE OF HOW OFTEN THIS OCCURS
NHTSA ODI #11363678
42,000 miles · Oct 7, 2020
Service Brakes
THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PE…
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THE POWER BRAKE BOOSTER LEAKS, WHICH CAUSES THE BRAKES TO BECOME INOPERABLE. THIS DESPITE THE VEHICLE ONLY BEING ONE YEAR OLD. THIS DEFECT HAS BEEN DISCUSSED ON NUMEROUS CHRYSLER PACIFICA MESSAGING BOARDS AND COULD PRESENT A SERIOUS DANGER TO UNKNOWING DRIVERS. WE EXPERIENCED A BRAKE FAILING WHILE GOING APPROXIMATELY 40 MILES PER HOUR ON A STREET. THE BRAKES BECAME EXTREMELY HARD, FORCING DRIVER TO PUT ALL HER WEIGHT DOWN TO STOP THE VEHICLE. THE VEHICLE IS BEING REPAIRED AT A COST OF $442, THOUGH THE REPLACEMENT PART IS ON BACKORDER AND WILL NOT BE RECEIVED FOR THREE WEEKS AFTER TAKING THE CAR IN FOR INSPECTION.
NHTSA ODI #11363293
40,512 miles · Sep 22, 2020
Electronic Stability Control (esc)Service Brakes
PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH…
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PURCHASED 2019 CHRYSLER PACIFICA LIMITED IN JULY 2020 WITH JUST OVER 30,000 MILES ON IT. LAST WEEK THE MASTER CYLINDER FOR THE BRAKING SYSTEM STARTED TO ACT UP. WHEN SITTING AT A STOP LIGHT/SIGN THE BRAKES START TO MAKE A LOUD HISSING SOUND AND PUSH BACK AGAINST MY FOOT FORCING ME TO PUSH THE PEDDLE ALL THE WAY TO THE FLOOR WITH MORE FORCE THEN SHOULD BE NEEDED. THIS CAUSES THE BREAKS TO DISENGAGE AND THE VAN ROLLS. I AM FORCED TO PUT THE VAN IN PARK AT STOP LIGHTS SO I WILL NOT ROLL INTO TRAFFIC OR VEHICLES IN FRONT OF ME WHEN I AM SUPPOSED TO BE STOPPED. SOMETIMES I AM ON A DECLINE OR EVEN JUST SITTING ON A STRAIGHT AWAY WAITING AT A STOPLIGHT/SIGN. THIS IS A MAJOR SAFETY ISSUE AS I HAVE MY KIDS IN THE VEHICLE 90% OF THE TIME. I AM NOT THE ONLY PERSON WITH THIS SAME ISSUE THAT I HAVE SEEN ON THE FORUMS AND NHTSA THIS NEEDS TO BE ADDRESSED.
NHTSA ODI #11360467
38,000 miles · Sep 8, 2020
Service Brakes
EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PU…
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EVER SINCE I HAVE HAD THIS CAR THE BRAKES HAVE BEEN AN ISSUE. I CAN STEP ON THE BRAKE AT A STOP LIGHT AND THEN THE BRAKES PUSH BACK AT ME AND MAKE A HISSING SOUND AS IT HAPPENS. THEN I TRY TO PUSH IT BACK DOWN AND IT WON'T ALLOW ME TO AND IT STARTS TO MOVE. IT HAS HAPPENED SEVERAL TIMES SO EVERY TIME IS HAPPENS I JUST HAVE TO PUT THE CAR IN PARK UNTIL THE LIGHT TURNS GREEN.
NHTSA ODI #11353887
Official recalls
7May 21, 2026
Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Dec 17, 2025
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Jan 17, 2023
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Additional source detail variants (2)
Electrical System:wiring:connectors/plugs/receptacles
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Sep 10, 2020
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Dec 12, 2019
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Equipment:electrical:radio/tape Deck/cd Etc.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
May 9, 2019
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Consequence & remedy
Consequence: A loss of power steering assist or a stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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