THE VEHICLE HAS 37,000 MILES ON IT. ACCORDING TO THE DEALERSHIP, THE REAR MOTOR MOUNT IS BROKEN AND NEEDS TO BE REPLACED. I FIND IT HARD TO BELIEVE THAT A MOTOR MOUNT WOULD BREAK AT UNDER 40,000 MILES. *TR
2007 Chrysler Pacifica
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2007 Chrysler Pacifica do not stand out strongly from the model-year median of 189.
About this comparison →How this year compares
Owner complaints by model year
Compare all Pacifica years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
285 reports with mileage · 41 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 88 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 76 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 51 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
326 reportsTL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LOSES POWER WHILE DRIVING BETWEEN 15 TO 60 MPH. THE FAILURE HAS OCCURRED SEVEN TIMES SINCE THE VEHICLE WAS PURCHASED. RIGHT AFTER THE FAILURE, THE LOW OIL PRESSURE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER EXPERIENCED LIMITED AB…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LOSES POWER WHILE DRIVING BETWEEN 15 TO 60 MPH. THE FAILURE HAS OCCURRED SEVEN TIMES SINCE THE VEHICLE WAS PURCHASED. RIGHT AFTER THE FAILURE, THE LOW OIL PRESSURE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER EXPERIENCED LIMITED ABILITY TO STEER AND STOP THE VEHICLE DURING THE FAILURE. THE VEHICLE IS ABLE TO BE IMMEDIATELY RESTARTED AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR ON FOUR OCCASIONS. ON THE FIRST OCCASION, THE DEALER STATED THAT THEY COULD NOT DUPLICATE THE FAILURE; HOWEVER, THEY UPDATED THE SOFTWARE. ON THE SECOND OCCASION, THE DEALER DUPLICATED THE FAILURE AND REPLACED THE THROTTLE BODY. ON THE THIRD OCCASION, THE EMISSIONS INDICATOR ILLUMINATED AND AN ERRONEOUS EVAPORATION CODE APPEARED. THE COMPUTER WAS RESET AT THAT TIME. ON THE FOURTH VISIT TO THE DEALER, THREE LOOSE ELECTRICAL GROUNDS WERE FOUND AND TIGHTENED; HOWEVER, THE FAILURE CONTINUED. THE PREVIOUS OWNER ALSO EXPERIENCED THE FAILURES, BUT THE MANUFACTURER WAS UNABLE TO DETERMINE THE CAUSE. THE FAILURE MILEAGE WAS 21,150 AND CURRENT MILEAGE WAS 23,250. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COMPLETELY SHUT OFF. THE VEHICLE NEVER RESTARTED AND ALWAYS HAS TO BE TOWED TO THE DEALER. THE FAILURE HAS OCCURRED THREE TIMES IN THE PAST TWO MONTHS. THE WARNING INDICATOR ILLUMINATES AFTER THE FAILURE OCCURS AND STATES "SERVICE IM…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE COMPLETELY SHUT OFF. THE VEHICLE NEVER RESTARTED AND ALWAYS HAS TO BE TOWED TO THE DEALER. THE FAILURE HAS OCCURRED THREE TIMES IN THE PAST TWO MONTHS. THE WARNING INDICATOR ILLUMINATES AFTER THE FAILURE OCCURS AND STATES "SERVICE IMMOBILIZER". THE FAILURE OCCURS IN ALL TYPES OF WEATHER. ONCE THE VEHICLE SHUTS OFF, THE POWER STEERING AND BRAKES BECOME INOPERATIVE. THE ELECTRICAL COMPONENTS WOULD REMAIN ACTIVE, BUT THE VEHICLE WOULD NOT RESTART. THE FIRST TIME THE FAILURE OCCURRED THE VEHICLE WAS TOWED TO THE DEALER AND THEY CHANGED THE PCM MODULE. ON JANUARY 5, 2009, THE VEHICLE WAS TOWED TO THE DEALER AND THEY CHANGED THE SKREEM MODULE. THE REPAIR WORKED FOR A DAY. THE FAILURE OCCURRED AGAIN ON JANUARY 7, 2009 AND HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 32,930.
VEHICLE CAUGHT FIRE. FIRE STARTED IN THE ENGINE, BUT WAS NOT NOTICED WHEN THE VEHICLE WAS SHUT OFF. IT SMOLDERED THEN IGNITED ENTIRE VEHICLE. NOTHING UNUSUAL WAS NOTICED WHEN DRIVING THE VEHICLE, OR WHEN SHUTTING OFF THE ENGINE. THE ENGINE SIZE IS 4.0 LTR. *TR
MY NEW 2007 CHRYSLER PACIFICA HAS AND NOTHING BUT TRANSMISSION PROBLEMS! I HAD A TORQUE CONVERTER REPLACED AT LESS THAN 1000 MILES AND HAVE HAD IT IN TO HAVE THE TRANSMISSION LOOKED AT TWICE IN THE PAST 6 MONTHS. THE FIRST TIME WAS TOLD NOTHING WAS WRONG- THE SECOND TIME THEY "FLASHED" SOMETHING BASED ON A SERVICE BULLETIN. T…
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MY NEW 2007 CHRYSLER PACIFICA HAS AND NOTHING BUT TRANSMISSION PROBLEMS! I HAD A TORQUE CONVERTER REPLACED AT LESS THAN 1000 MILES AND HAVE HAD IT IN TO HAVE THE TRANSMISSION LOOKED AT TWICE IN THE PAST 6 MONTHS. THE FIRST TIME WAS TOLD NOTHING WAS WRONG- THE SECOND TIME THEY "FLASHED" SOMETHING BASED ON A SERVICE BULLETIN. THE TRANSMISSION HAS CONTINUALLY SHIFTED VERY HARD FROM GEAR TO GEAR. THIS MORNING, THE TRANSMISSION IS OUT COMPLETELY AND THE CAR WILL NOT SHIFT AT ALL. *TR
SEPTEMBER 8, 2008, MY WIFE WAS DRIVING OUR 2007 PACIFICA. POWER STEERING FAILED, SHE ATTEMPTED TO PARK THE CAR IN A PARKING SPACE IN FRONT OF A RETAIL STORE. SMOKE APPEARED FROM HOOD AREA, FLUID LEAKED OUT FROM UNDER FRONT END, FLAMES ERUPTED. FIRE DEPARTMENT WAS THERE IN SEVERAL MINUTES TO EXTINGUISH THE BLAZE, BUT NOT BE…
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SEPTEMBER 8, 2008, MY WIFE WAS DRIVING OUR 2007 PACIFICA. POWER STEERING FAILED, SHE ATTEMPTED TO PARK THE CAR IN A PARKING SPACE IN FRONT OF A RETAIL STORE. SMOKE APPEARED FROM HOOD AREA, FLUID LEAKED OUT FROM UNDER FRONT END, FLAMES ERUPTED. FIRE DEPARTMENT WAS THERE IN SEVERAL MINUTES TO EXTINGUISH THE BLAZE, BUT NOT BEFORE DAMAGE WAS DONE TO THE BUILDING AND ANOTHER VEHICLE PARKED NEXT TO THE PACIFICA. FRONT END OF CAR COMPLETELY BURNED. CHRYSLER ORDERED AN INSPECTION CONDUCTED BY AN INDEPENDENT ADJUSTER. CLAIMS RESULTS ARE INCONCLUSIVE AND HAS ORDERED ANOTHER INSPECTION. OBVIOUSLY THIS IS NOT THE FIRST REPORT OF FIRE CAUSED BY POWER STEERING FLUID LEAK. WE HAVE WAITED PATIENTLY FOR OVER FIVE WEEKS. CHRYSLER SUGGEST WE SETTLE WITH OUR INSURANCE COMPANY. I AM NOT WILLING TO DO THAT WHEN IT IS OBVIOUSLY A DEFECT AND THE CAR IS IN WARRANTY. THE CAR ONLY HAD APPROXIMATELY 13,000 MILES. *TR
I PURCHASED A '07 CHRYSLER PACIFICA IN FEBRUARY. I'VE HAD NOTHING BUT PROBLEMS WITH THE CAR. I HAD TO HAVE THE MOTOR MOUNT REPLACED. I HAD PROBLEMS WITH IT SHUTTERING AND ACTING AS THOUGH IT DOESN'T SHIFT BETWEEN 30-35 MPH. I'VE HAD THE TORQUE CONVERTER REPLACED ON IT AS WELL. AFTER THAT I'VE HAD TO HAVE THE TIE RODS REPLACED…
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I PURCHASED A '07 CHRYSLER PACIFICA IN FEBRUARY. I'VE HAD NOTHING BUT PROBLEMS WITH THE CAR. I HAD TO HAVE THE MOTOR MOUNT REPLACED. I HAD PROBLEMS WITH IT SHUTTERING AND ACTING AS THOUGH IT DOESN'T SHIFT BETWEEN 30-35 MPH. I'VE HAD THE TORQUE CONVERTER REPLACED ON IT AS WELL. AFTER THAT I'VE HAD TO HAVE THE TIE RODS REPLACED, AND THE STRUTS. SINCE I'VE NOTICED THAT ALMOST EVERYONE IS HAVING THE TORQUE CONVERTER AND MOTOR MOUNT PROBLEMS AS WELL AS OTHER CHRYSLER VEHICLES THIS SHOULD BE ADDRESSED. SINCE I'VE HAD THE TORQUE CONVERTER REMOVED WHILE IT WAS STILL IN SHOP I GET MY CAR BACK AND WHEN YOU LET GO OF THE STEERING WHEEL IT VEERS COMPLETELY TO THE LEFT. NOW THE DEALERSHIP IS TRYING TO CLEAN THEIR HANDS AND SAYING IT'S A DEFECT WITH THE CAR; THEY HAVE TO CONTACT CHRYSLER. HELLO-IT DIDN'T DO THIS BEFORE I TOOK IT IN AND NOW IT IS SINCE THEY'VE 'FIXED' IT. IT'S ACTUALLY UNBELIEVABLE SINCE SO MANY CAR MANUFACTURERS ARE FAILING YOU'D THINK THEY'D RECALL THIS PROBLEM, FIX IT AND KEEP WHAT REPUTATION THEY HAVE LEFT. *TR
MY CAR WON'T START AT LEAST 4 TIMES A WEEK. YOU WILL BE DRIVING AND IT ALMOST STALLS. THE GAS TANK FLUCTUATED AND DOES NOT READ THE RIGHT AMOUNT. ALSO WHEN IN REVERSE IT HAS TAKEN OFF ON IT'S OWN AT A VERY HIGH RATE OF SPEED. I HAVE HAD IT INTO THE DEALERSHIP 25 DAY AND 15 TIMES IN 9 MONTHS AND THEY HAVE REPLACED THE MAP SENSOR,…
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MY CAR WON'T START AT LEAST 4 TIMES A WEEK. YOU WILL BE DRIVING AND IT ALMOST STALLS. THE GAS TANK FLUCTUATED AND DOES NOT READ THE RIGHT AMOUNT. ALSO WHEN IN REVERSE IT HAS TAKEN OFF ON IT'S OWN AT A VERY HIGH RATE OF SPEED. I HAVE HAD IT INTO THE DEALERSHIP 25 DAY AND 15 TIMES IN 9 MONTHS AND THEY HAVE REPLACED THE MAP SENSOR, THE PCM & BCM, THE FUEL INJECTORS, SEVERAL SENSORS AND FILTERS ALL TO NO AVAIL AND THIS WAS ALL JUST FOR THE NOT STARTING. WE SENT IN THE LEMON LAW PAPERWORK AND CHRYSLER REFUSED TO CALL US BACK VIA THE DEALERSHIP AND REFUSES TO TALK TO US WHEN WE CALL THE 800 NUMBER. LOOKING AT OTHER FORUMS THERE ARE SEVERAL PEOPLE WITH THIS SAME PROBLEM AND CHRYSLER ALSO IGNORES THEIR COMPLAINTS. *TR
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. IN JULY OF 2007, WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE DEALER PERFORMED A DIAGNOSTIC AND FOUND NO FAILURES WITH THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. AFTER TAKING THE VEHICLE TO THE DEALER ON SEVERAL OCCASIO…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. IN JULY OF 2007, WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE DEALER PERFORMED A DIAGNOSTIC AND FOUND NO FAILURES WITH THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. AFTER TAKING THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, THE CONTACT WAS INFORMED AT HER LAST VISIT THAT THE TORQUE CONVERTER WAS DEFECTIVE. IN OCTOBER OF 2007, THE TORQUE CONVERTER WAS REPLACED AND LATER REPLACED AGAIN IN JULY OF 2008. IMMEDIATELY FOLLOWING BOTH REPAIRS, THE VEHICLE CONTINUED TO EXPERIENCE THE SAME FAILURE. IN ADDITION, THE VEHICLE MADE A CLICKING NOISE. SHE TOOK THE VEHICLE TO ANOTHER DEALER AND WAS INFORMED THAT THE UPPER STRUT MOUNT AND BEARINGS WERE DEFECTIVE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 22,750 AND FAILURE MILEAGE WAS 900. THE VEHICLE WOULD NOT SHIFT INTO HIGH GEAR IN A TIMELY MANNER OR SMOOTHLY UPON ACCELERATION. THE LOWER GEAR SHIFTING WAS VERY ROUGH. UPDATED 11/26/08. *JB
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 60 MPH, AN OPPOSING MOTORIST FAILED TO STOP AT THE STOP SIGN AND CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE FRONTAL AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. BOTH VEHICLES SUSTAINED …
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 60 MPH, AN OPPOSING MOTORIST FAILED TO STOP AT THE STOP SIGN AND CRASHED INTO THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE FRONTAL AIR BAGS FAILED TO DEPLOY. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. BOTH VEHICLES SUSTAINED DAMAGES. THE CONTACT SUSTAINED SEVERE NECK AND SHOULDER INJURIES. THE POLICE, FIRE DEPARTMENT, AND AMBULANCE WERE CALLED TO THE SCENE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE CONTACT IS WAITING ON A RESPONSE FROM THE INSURANCE COMPANY REGARDING THE EXTENT OF THE DAMAGES. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 36,000.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.
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