NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
326 reports95,000 miles · Jan 31, 2013
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, A STRANGE NOISE WAS HEARD THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHO INSPECTED THE VEHICLE AND FOUND THAT THE TRANSMISSION CASE HAD BURST AND WAS LEAKING OIL. THE MECHANIC INFORMED THE CONTACT THAT THE TRAN…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, A STRANGE NOISE WAS HEARD THEN THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHO INSPECTED THE VEHICLE AND FOUND THAT THE TRANSMISSION CASE HAD BURST AND WAS LEAKING OIL. THE MECHANIC INFORMED THE CONTACT THAT THE TRANSMISSION CASE NEEDED TO BE REPLACED BUT THE PARTS WERE NOT READILY AVAILABLE. THE MANUFACTURER WAS NOTIFIED WHO STATED THERE WAS NO RECALL AND OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 95,000.
NHTSA ODI #10495357
26,882 miles · Jan 31, 2013
Suspension
INFORMED DURING ROUTINE STATE INSPECTION STRUTS NEEDED REPLACING. BROUGHT VEHICLE TO SOUTHERN CHRYSLER JEEP. DEALER REPLACED STRUT MOUNTS AND STRUT BEARINGS, INFORMED THAT THEY WERE "COMING APART". SERVICE ADVISER SAID THE STRUTS ON THOSE VEHICLES WERE "A PIECE OF SCRAP , BUT YOU DIDN'T HEAR THAT FROM ME". INFORMED THAT THEY HAV…
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INFORMED DURING ROUTINE STATE INSPECTION STRUTS NEEDED REPLACING. BROUGHT VEHICLE TO SOUTHERN CHRYSLER JEEP. DEALER REPLACED STRUT MOUNTS AND STRUT BEARINGS, INFORMED THAT THEY WERE "COMING APART". SERVICE ADVISER SAID THE STRUTS ON THOSE VEHICLES WERE "A PIECE OF SCRAP , BUT YOU DIDN'T HEAR THAT FROM ME". INFORMED THAT THEY HAVE A LOT OF PROBLEM WITH THOSE. WHY IS THERE NO RECALL? YOU CAN SEE FROM THE MILEAGE, I DON'T DRIVE LONG DISTANCES, I DON'T RUN OVER POTHOLES OR DRIVE ON ROCKY ROADS. *TR
NHTSA ODI #10495322
80,915 miles · Jan 3, 2013
Engine
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND HEARD A LOUD BANG FROM THE ENGINE. THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND BEGAN TO FLASH. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ENGINE WOULD HAVE TO BE REP…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH AND HEARD A LOUD BANG FROM THE ENGINE. THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND BEGAN TO FLASH. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE ENGINE WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 80,915.
NHTSA ODI #10490897
67,000 miles · Dec 27, 2012
Power Train
TL* THE CONTACT OWNS A 2005 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BA…
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TL* THE CONTACT OWNS A 2005 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE FUEL PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC, WHO THEN STATED THAT THE POWER TRAIN CONTROL MODULE WOULD HAVE TO BE REPROGRAMMED. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 06V432000 (POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM, PCM) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
NHTSA ODI #10490263
12,000 miles · Dec 26, 2012
Engine
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 35-40 MPH, A LOUD NOISE WAS EMITTED FROM THE ENGINE AREA. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT ALL THREE MOTOR MOUNTS WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR TH…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 35-40 MPH, A LOUD NOISE WAS EMITTED FROM THE ENGINE AREA. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED HIM THAT ALL THREE MOTOR MOUNTS WERE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE THREE MOTOR MOUNTS. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY TWO MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER EACH TIME WHERE THE MOTOR MOUNTS WERE CONSTANTLY BEING REPLACED. THE MANUFACTURER WAS CONTACTED AND OFFERED TO COVER THE REPAIR EXPENSES. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. THE CURRENT MILEAGE WAS APPROXIMATELY 49,000. *TR
NHTSA ODI #10490099
52,000 miles · Nov 14, 2012
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, THE TRANSMISSION SLIPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION FAILED AND NEEDED A REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CO…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE REVERSING FROM A RESIDENTIAL DRIVEWAY, THE TRANSMISSION SLIPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION FAILED AND NEEDED A REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 52,000.
NHTSA ODI #10484687
20,000 miles · Nov 1, 2012
Unknown Or Other
WE PURCHASED THIS VEHICLE USED, AND FROM DAY ONE WE NOTICED THE TRANSMISSION BANGED INTO GEAR. AFTER NUMEROUS TRIPS TO THE DEALER AND THEM UNABLE TO FIND THE PROBLEM, I ASKED THEM TO CHECK THE MOTOR MOUNTS. THEY DISCOVERED A BROKEN MOUNT, THE REPAIR COST ME $440, THIS OCCURRED AT 46151 MI. NOW AT APPROX 74000 MI 2 MORE ENGINE MO…
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WE PURCHASED THIS VEHICLE USED, AND FROM DAY ONE WE NOTICED THE TRANSMISSION BANGED INTO GEAR. AFTER NUMEROUS TRIPS TO THE DEALER AND THEM UNABLE TO FIND THE PROBLEM, I ASKED THEM TO CHECK THE MOTOR MOUNTS. THEY DISCOVERED A BROKEN MOUNT, THE REPAIR COST ME $440, THIS OCCURRED AT 46151 MI. NOW AT APPROX 74000 MI 2 MORE ENGINE MOUNTS HAVE FAILED THE BILL THIS TIME WILL BE $723. WE DO NOT DRIVE AGGRESSIVELY OR ABUSE THIS VEHICLE, AFTER AN ONLINE SEARCH THIS SEEMS TO BE A DEFECT IN THE CHRYSLER PACIFICA LINE OF CARS. WITH THE ENGINE SHIFTING IN THE ENGINE COMPARTMENT IT WILL BE ONLY A MATTER OF TIME BEFORE A FUEL LINE, BRAKE LINE OR OTHER VITAL LINE OR HOSE WILL BE COMPROMISED CAUSING A FIRE OR LOSS OF VEHICLE CONTROL. I FEEL A RECALL SHOULD BE ISSUED AND THE DEFECTIVE PART REPLACED AND THOSE WHO ALREADY REPLACED THE DEFECTIVE PART REIMBURSED.
NHTSA ODI #10482826
89,000 miles · Oct 23, 2012
Fuel/propulsion System
FUEL GAUGE DOES NOT WORK, GENERALLY SHOWS EMPTY EVEN WHEN FILLED WITH GASOLINE. CHECK ENGINE LIGHT IS ON. GAUGE WILL OCCASIONALLY INCREASE WHILE DRIVING AT RATES ABOVE 45 MPH, BUT THEN RETURNS TO EMPTY. *TR
NHTSA ODI #10481549
2,900 miles · Oct 17, 2012
Electrical SystemEngine And Engine CoolingFuel System, Gasoline
2007 CHRYSLER PACIFICA. CONSUMER STATES EXPERIENCE WITH MECHANICAL PROBLEMS. *TGW THE CONSUMER STATED AT 2,900 MILES, A SMOKE CONDITION DEVELOPED IN THE VEHICLE'S ENGINE. A DIAGNOSTIC REVEALED THE FRONT AXLE SEAL WAS DEFECTIVE. AT APPROXIMATELY 3,800, THE SMOKE CONDITION DEVELOPED AGAIN AND THE CONSUMER WAS INFORMED THAT THE P…
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2007 CHRYSLER PACIFICA. CONSUMER STATES EXPERIENCE WITH MECHANICAL PROBLEMS. *TGW THE CONSUMER STATED AT 2,900 MILES, A SMOKE CONDITION DEVELOPED IN THE VEHICLE'S ENGINE. A DIAGNOSTIC REVEALED THE FRONT AXLE SEAL WAS DEFECTIVE. AT APPROXIMATELY 3,800, THE SMOKE CONDITION DEVELOPED AGAIN AND THE CONSUMER WAS INFORMED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. AT 25,893, THE POWER TRANSFER UNIT HAD TO BE REMOVED AND REPLACED AFTER IT WAS DISCOVERED THAT THERE WAS A LEAK IN AN INPUT SEAL. AT 26,906 MILES, THE ENGINE MOUNT WAS REPLACED; AT 48,062 MILES, THE BLOWER MOTOR WAS REPLACED; AT 48,490 MILES, THE BLEND AIR DOOR OF THE BLOWER WAS REPLACED AND THE REAR AXLE SEALS WERE REPLACED DUE TO LEAKS; AT 63,852 MILES, THE PVC VALVE, FUEL PUMP, EGR VALVE AND BATTERY WERE REPLACED AND A SHORT IN THE WIRING TO THE ALTERNATOR WAS REPAIRED; AT 65,479, THE VEHICLE BROKE DOWN AND HAD TO BE TOWED. IT WAS DETERMINED THE COMPUTER NEEDED TO BE REPLACED. AT 82,439 MILES, THE MOTOR MOUNT FAILED AND WAS REPLACED, AN ISOLATER WAS INSTALLED AND POWER TRANSFER UNIT WAS LEAKING AGAIN. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AFTER DRIVING IT FOR 15 MINUTES, BECAUSE IT WAS IN WORSE CONDITION THAN WHEN SHE LEFT IT WITH THE DEALER. THE ENGINE WAS RACING AT 6000 RPMS, WHILE DRIVING AT 50 MPH, THERE WAS A LOUD NOISE COMING FROM THE ENGINE AND A BANGING NOISE COULD BE HEARD UPON TURNING THE STEERING WHEEL. THE DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. HOWEVER, WHEN THE CONSUMER DROVE THE VEHICLE FOR 20 MILES, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, AND AFTER AN INSPECTION, THE DEALER STATED THE TRANSMISSION CONTROL MODULE RELAY WAS FAULTY. THE CONSUMER WAS ASSURED THE ISSUES WERE FIXED. HOWEVER, ON HER WAY HOME, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN, THE ENGINE WAS RACING AND THE ENTIRE VEHICLE JOLTED EVERY TIME SHE SHIFTED INTO, DRIVE, PARK OR REVERSE. THE POWER DOOR LOCKS FAILED AND THE CONSUMER WAS LOCKED INSIDE THE VEHICLE FOR SEVERAL MINUTES.
NHTSA ODI #10480481
87,500 miles · Oct 15, 2012
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE TRYING TO ACCELERATE TO HIGHWAY SPEEDS OF 70 MPH, THE VEHICLE BEGAN TO DRAG AND FEEL HEAVY. IN ADDITION, THE GEARS WOULD NOT SHIFT CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE MOTOR MOU…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE TRYING TO ACCELERATE TO HIGHWAY SPEEDS OF 70 MPH, THE VEHICLE BEGAN TO DRAG AND FEEL HEAVY. IN ADDITION, THE GEARS WOULD NOT SHIFT CORRECTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THE MOTOR MOUNTS COLLAPSED, CAUSING THE TRANSMISSION TO FALL AND REST ON THE FRAME OF THE VEHICLE. THE VEHICLE WAS REPAIRED FOR THE MOTOR MOUNTS. THE CONTACT STATED THAT THE MOTOR MOUNTS WERE REPAIRED THREE TIMES PRIOR TO THE MOST RECENT FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 87,500. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10480111
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.