POWER DOOR LOCKS UNEXPECTEDLY UNLOCKED WHILE DRIVING 45 MPH. *TR
2007 Chrysler Pacifica
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2007 Chrysler Pacifica do not stand out strongly from the model-year median of 189.
About this comparison →How this year compares
Owner complaints by model year
Compare all Pacifica years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
285 reports with mileage · 41 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Power Train. Review the 88 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 76 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 51 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
326 reportsWHEN CORNERING AT LOW SPEEDS THERE IS A LOUD RUBBING NOISE (LIKE A TIRE RUBBING IN THE WHEEL WELL) COMING FROM THE FRONT OF THE VEHICLE. I CAN FEEL IT BOTH IN THE STEERING WHEEL AND BRAKE PEDAL. WHEN I GOT NEW TIRES, I HAD THE MECHANIC CHECK THE WHEEL WELLS FOR RUB MARKS AND HE DID NOT FIND ANY. HE STATED THAT THE TIRES WERE …
Read full complaint
WHEN CORNERING AT LOW SPEEDS THERE IS A LOUD RUBBING NOISE (LIKE A TIRE RUBBING IN THE WHEEL WELL) COMING FROM THE FRONT OF THE VEHICLE. I CAN FEEL IT BOTH IN THE STEERING WHEEL AND BRAKE PEDAL. WHEN I GOT NEW TIRES, I HAD THE MECHANIC CHECK THE WHEEL WELLS FOR RUB MARKS AND HE DID NOT FIND ANY. HE STATED THAT THE TIRES WERE NOT RUBBING ANYWHERE. *TR
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THAT THROTTLE BODY NEEDED TO BE CLEANED ALONG WITH THE REPLACEMENT OF THE SPARK PLUGS. THE VEHICLE WAS REPAIRED BUT THE FAILURE REC…
Read full complaint
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THAT THROTTLE BODY NEEDED TO BE CLEANED ALONG WITH THE REPLACEMENT OF THE SPARK PLUGS. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED SEVERAL TIMES. THE FAILURE MILEAGE WAS 78,000. THE VIN WAS UNAVAILABLE.
MY VEHICLE CONTINUES TO STALL WITHOUT WARNING WHILE I AM DRIVING. IT GENERALLY HAPPENS WHILE TURNING LEFT AND ALWAYS UNDER THE SPEED OF 45 MPH. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS WHO HAVE FIXED DIFFERENT THINGS THEY FEEL IS CAUSING THE STALLING AND NOTHING IS WORKING. I HAVE PAID FOR THE REPAIRS AND THE DEALERSHIP SAYS UN…
Read full complaint
MY VEHICLE CONTINUES TO STALL WITHOUT WARNING WHILE I AM DRIVING. IT GENERALLY HAPPENS WHILE TURNING LEFT AND ALWAYS UNDER THE SPEED OF 45 MPH. I HAVE TAKEN IT TO SEVERAL DEALERSHIPS WHO HAVE FIXED DIFFERENT THINGS THEY FEEL IS CAUSING THE STALLING AND NOTHING IS WORKING. I HAVE PAID FOR THE REPAIRS AND THE DEALERSHIP SAYS UNLESS IT HAPPENS WHEN THEY HAVE IT THEY CANT DIAGNOSE IT. I HAVE ALMOST BEEN HIT SEVERAL TIMES BECAUSE THE CARS BEHIND ME HAVE NO WARNING THE CAR IS SHUTTING OFF. I HAVE CONTACTED CHRYSLER WHO TOLD ME TO TAKE IT TO A DEALER AND THEY WOULD "HELP" ME FIGURE OUT WHAT IS WRONG WITH THE CAR. SO I DID AND THEY CLEANED THE THROTTLE BODY AND GAVE ME NEW SPARK PLUGS. CHRYSLER WAS GOING TO MAKE ME PAY FOR THE REPAIRS AND I FOUGHT THEM ON IT AND THEY AGREED TO PAY FOR THE PARTS AND I PAID LABOR AND THE CAR IS STILL STALLING. I HAVE READ ONLINE HUNDREDS OF OTHER COMPLAINTS FOR THEIR PACIFICA STALLING AND DOING THE SAME THING MINE IS. THERE IS A RECALL FOR THE 2005/2006 VEHICLES FOR THE SAME THING BUT NOT FOR THE 07 MODEL. I DON'T UNDERSTAND HOW CHRYSLER CAN IGNORE THIS PROBLEM WHEN SO MANY PEOPLE ARE COMPLAINING ABOUT THE SAME ISSUE AS THE VEHICLES THAT WERE RECALLED. I AM IN FEAR OF MY LIFE AND THE LIVES OF MY FAMILY WHILE DRIVING THIS CAR I CAN GUARANTEE I WILL GET HIT EVENTUALLY AND I WANT IT ON RECORD THAT I TRIED EVERYTHING I COULD TO GET THE PROBLEM RESOLVED WITH NO LUCK. *TR
2007 CHRYSLER PACIFICA. I CAN ONLY PUT LESS THAN 2 GALLONS OF GASOLINE IN MAY CAR AT A TIME. GAS SPLASHES OUT WHEN TRYING TO PUT GAS IN AS IF IT IS FULL. FUEL GAUGE NOT READING ACCURATE AS IT DROPS DOWN TO "E" AFTER IT REACHES 1/2 TANK. ENGINE LIGHT REMAINS ON. TOOK VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO REP…
Read full complaint
2007 CHRYSLER PACIFICA. I CAN ONLY PUT LESS THAN 2 GALLONS OF GASOLINE IN MAY CAR AT A TIME. GAS SPLASHES OUT WHEN TRYING TO PUT GAS IN AS IF IT IS FULL. FUEL GAUGE NOT READING ACCURATE AS IT DROPS DOWN TO "E" AFTER IT REACHES 1/2 TANK. ENGINE LIGHT REMAINS ON. TOOK VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO REPLACE MY RIGHT SIDE FUEL PUMP AND FUEL GAUGE SENDER. AFTER REPLACING BOTH PARTS THE PROBLEM STILL EXIST. I ALSO TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND WAS UNABLE TO GET A DEFINITE ANSWER TO THE PROBLEM, SO I PAID THE DIAGNOSTIC FEE AND THE PROBLEM STILL EXIST. *TR
FIRST WEEK IN JUNE I SENT MY CHRYSLER PACIFICA TO ATHENS DODGE CHRYSLER JEEP IN BOGART GA. THE STEERING WAS LOCKING UP ON MY WIFE. I FIGURED IT WAS MAYBE THE POWER STEERING. THE TECH INFORMED ME THAT THE MOTOR MOUNTS WERE AGAIN BROKEN AND THEY REPLACED THE RIGHT ONE FOR THE THIRD TIME. I READ IN SOCIAL CAR CHAT ROOMS THAT THE MO…
Read full complaint
FIRST WEEK IN JUNE I SENT MY CHRYSLER PACIFICA TO ATHENS DODGE CHRYSLER JEEP IN BOGART GA. THE STEERING WAS LOCKING UP ON MY WIFE. I FIGURED IT WAS MAYBE THE POWER STEERING. THE TECH INFORMED ME THAT THE MOTOR MOUNTS WERE AGAIN BROKEN AND THEY REPLACED THE RIGHT ONE FOR THE THIRD TIME. I READ IN SOCIAL CAR CHAT ROOMS THAT THE MOTOR MOUNTS ARE FAILING IN JUST ABOUT ALL THESE TYPE CARS, AND THAT CHRYSLER WAS NOT GOING TO COVER THE COSTS. I NOW HAVE A CAR THAT NO ONE WILL BUY OR AT LEAST I WOULDN'T BECAUSE IT CAN'T HOLD ITS OWN ENGINE. I KNOW THIS IS A CONSUMER CONCERN JUST WANTED TO POINT THAT OUT. MY MAIN CONCERN IS THE STEERING LOCKING UP WITH MY FAMILY ON BOARD. MOTOR MOUNTS ARE NOT SUPPOSED TO BREAK UNLESS THERE IS A MAJOR ACCIDENT. IN MY OPINION THIS IS A MANUFACTURERS DESIGN FLAW THAT THEY ARE DUMPING ON US CONSUMERS. I MEAN IF THEY TOLD ME THE MOTOR MOUNTS WERE GOING TO BE A MAINTENANCE ISSUE I WOULD HAVE NEVER BOUGHT THE CAR. THIS IS ABSOLUTELY RIDICULOUS, AND NOW MY CONCERN IS THE SAFETY OF MY FAMILY. PLEASE ADVISE ME ON WHAT I CAN DO TO FIND SOME KIND OF HELP WITH THIS. I AM NOT THE ONLY ONE. WHERE ELSE CAN I COMPLAIN AND STEER OTHERS TO. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
THE ENGINE WILL STALL WHILE DRIVING DOWN THE ROAD, WITH NO WARNING, THIS HAS HAPPENED SEVERAL TIMES AT DIFFERENT SPEEDS ( 20 - 45 MPH) CAR IS ABLE TO BE RESTARTED IN NEUTRAL AFTER IT SLOWS TO LESS THAN 5MPH, NO ENGINE LIGHTS ON PRIOR OR POST STALLING. MOTOR MOUNTS REPLACED AND NEW BATTERY, DEALER UNABLE TO REPLICATE AND NO CODE…
Read full complaint
THE ENGINE WILL STALL WHILE DRIVING DOWN THE ROAD, WITH NO WARNING, THIS HAS HAPPENED SEVERAL TIMES AT DIFFERENT SPEEDS ( 20 - 45 MPH) CAR IS ABLE TO BE RESTARTED IN NEUTRAL AFTER IT SLOWS TO LESS THAN 5MPH, NO ENGINE LIGHTS ON PRIOR OR POST STALLING. MOTOR MOUNTS REPLACED AND NEW BATTERY, DEALER UNABLE TO REPLICATE AND NO CODES ON COMPUTER. *TR
THE TRANSMISSION SHIFTER INTERLOCK LEVER, A SMALL PLASTIC PART WITHIN THE SHIFTER ASSEMBLY OF CERTAIN AUTOMATIC TRANSMISSION VEHICLES OF THE CHRYSLER MARQUEE HAS A HOOK TO WHICH A SPRING IS ATTACHED. WHEN THE HOOK BREAKS, THE VEHICLE CANNOT BE MOVED BECAUSE THE SHIFTER LEVER WILL BECOME LOCKED IN THE "PARK" POSITION. THE CHRYS…
Read full complaint
THE TRANSMISSION SHIFTER INTERLOCK LEVER, A SMALL PLASTIC PART WITHIN THE SHIFTER ASSEMBLY OF CERTAIN AUTOMATIC TRANSMISSION VEHICLES OF THE CHRYSLER MARQUEE HAS A HOOK TO WHICH A SPRING IS ATTACHED. WHEN THE HOOK BREAKS, THE VEHICLE CANNOT BE MOVED BECAUSE THE SHIFTER LEVER WILL BECOME LOCKED IN THE "PARK" POSITION. THE CHRYSLER CORPORATION, IN AN AGREEMENT WITH NHTSA (AS I HAVE BEEN MADE AWARE) VOLUNTARILY RECALLED SEVERAL CHRYSLER PRODUCTS WHICH SHARED THIS PART, UNDER THEIR "CUSTOMER SATISFACTION NOTIFICATION K39". THOSE VEHICLES, CHRYSLER 300, DODGE MAGNUM AND CHARGER (2005-2007), PROBABLY MANY THOUSANDS, WERE ALL REPAIRED AT NO CHARGE TO OWNERS. YOU MUST BE AWARE THAT THIS IDENTICAL PART, INTERCHANGEABLE WITH THE ABOVE-MENTIONED VEHICLES, IS INSTALLED IN CHRYSLER PACIFICA VEHICLES. BUT THE "VOLUNTARY" RECALL EXCLUDED ANY PACIFICA VEHICLE. THERE ARE MANY HUNDREDS, IF NOT THOUSANDS OF PACIFICA VEHICLES, INCLUDING MY OWN, FOR WHICH THIS PART HAS BROKEN. A SHORT INVESTIGATION ON THE WEB WILL DOCUMENT MY ASSERTION. THIS PROBLEM CAN OCCUR AT ANY TIME, AND, UNDER CERTAIN CIRCUMSTANCES COULD BE CONSIDERED A SAFETY-RELATED ISSUE. I CANNOT CURRENTLY PLACE MY VEHICLE INTO THE "PARK" POSITION FOR FEAR THAT I WILL BE REQUIRED TO TOW OR DISASSEMBLE THE CAR TO MOVE IT. THIS IS AN INTOLERABLE SITUATION, AND I DEMAND YOUR EFFORT TO ADD CHRYSLER PACIFICA VEHICLES TO THIS RECALL. *TR
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC HOWEVER, THE MECHANIC COULD NOT IDENTIFY THE PROBLEM. THE CONTACT DID NOT CALL THE MANUFACTURER NOR TAKE THE VEHI…
Read full complaint
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC HOWEVER, THE MECHANIC COULD NOT IDENTIFY THE PROBLEM. THE CONTACT DID NOT CALL THE MANUFACTURER NOR TAKE THE VEHICLE TO A DEALER. THE FAILURE MILEAGE WAS 97,000.
2007 PACIFICA 4L ENGINE TURNS OFF WHILE DRIVING. ALSO SHIFTS ROUGH INTO 2ND GEAR. DEALER RECOMMENDS MOTOR MOUNTS BE REPLACED FOR ROUGH TRANSMISSION. NO SOLUTION OFFERED FOR STALLING OTHER THAN TO REPLACE BATTERY THAT IS NOT DEFECTIVE. TRACTION CONTROL LIGHT ON ALL THE TIME WITH ESP/BAS LIGHT ON ALL THE TIME. NO SOLUTIONS OF…
Read full complaint
2007 PACIFICA 4L ENGINE TURNS OFF WHILE DRIVING. ALSO SHIFTS ROUGH INTO 2ND GEAR. DEALER RECOMMENDS MOTOR MOUNTS BE REPLACED FOR ROUGH TRANSMISSION. NO SOLUTION OFFERED FOR STALLING OTHER THAN TO REPLACE BATTERY THAT IS NOT DEFECTIVE. TRACTION CONTROL LIGHT ON ALL THE TIME WITH ESP/BAS LIGHT ON ALL THE TIME. NO SOLUTIONS OFFERED TO ACTUALLY FIX PROBLEMS, JUST COST MONEY. CAR LOSING POWER IS SAFETY CONCERN. *TR
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.
Illustration