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2007 Chrysler Pacifica

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2007 Chrysler Pacifica do not stand out strongly from the model-year median of 189.

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When problems were reported

Mileage at the reported incident

285 reports with mileage · 41 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 88 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine. Review the 76 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 51 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

8 crash reports10 fire reports7 injury reports

Power Train complaints

88 reports
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40,633 miles · Sep 29, 2009
Power Train

MY TRANSMISSION PROBLEMS STARTED WITH MY 2007 CHRYSLER PACIFICA WHEN IT WAS SHIFTED FROM AUTOMATIC DRIVE TO AUTOMATIC STICK WHILE DRIVING THE CAR. I BROUGHT IT INTO THE DEALER WHEN I DISCOVERED THE ENGINE LIGHT CONTINUED TO ILLUMINATE AFTER THIS INCIDENT. THEY HAD DONE AN ENGINE AND A TRANSMISSION DIAGNOSTIC TO FIND THAT THERE W…

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MY TRANSMISSION PROBLEMS STARTED WITH MY 2007 CHRYSLER PACIFICA WHEN IT WAS SHIFTED FROM AUTOMATIC DRIVE TO AUTOMATIC STICK WHILE DRIVING THE CAR. I BROUGHT IT INTO THE DEALER WHEN I DISCOVERED THE ENGINE LIGHT CONTINUED TO ILLUMINATE AFTER THIS INCIDENT. THEY HAD DONE AN ENGINE AND A TRANSMISSION DIAGNOSTIC TO FIND THAT THERE WERE ERROR CODES DISPLAYED FROM THE TRANSMISSION, RE-SET IT, AND ADVISED THAT I WILL NEED A NEW TRANSMISSION. *TR

NHTSA ODI #10285656

38,986 miles · Apr 29, 2009
Power TrainStructure

I HAVE A 2007 PACIFICA, IT STARTED SHAKING BAD. TOOK IT INTO THE DEALER AND THE MOTOR MOUNTS WHERE REPLACED. AT THE SAMETIME THE TORQUE CONVERTER WAS ALSO REPLACED. BECAUSE THE TORQUE CONVERTER WOULD UNLOCK WHEN GIVEN A LITTLE WE TOOK THE CAR BACK THREE TIMES FOR THIS PROBLEM. THE DEALER SAYS THAT THIS WAS NORMAL???? BUT W…

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I HAVE A 2007 PACIFICA, IT STARTED SHAKING BAD. TOOK IT INTO THE DEALER AND THE MOTOR MOUNTS WHERE REPLACED. AT THE SAMETIME THE TORQUE CONVERTER WAS ALSO REPLACED. BECAUSE THE TORQUE CONVERTER WOULD UNLOCK WHEN GIVEN A LITTLE WE TOOK THE CAR BACK THREE TIMES FOR THIS PROBLEM. THE DEALER SAYS THAT THIS WAS NORMAL???? BUT WE DON'T THINK SO. *TR

NHTSA ODI #10267259

7,000 miles · Dec 16, 2008
Power Train

MY NEW 2007 CHRYSLER PACIFICA HAS AND NOTHING BUT TRANSMISSION PROBLEMS! I HAD A TORQUE CONVERTER REPLACED AT LESS THAN 1000 MILES AND HAVE HAD IT IN TO HAVE THE TRANSMISSION LOOKED AT TWICE IN THE PAST 6 MONTHS. THE FIRST TIME WAS TOLD NOTHING WAS WRONG- THE SECOND TIME THEY "FLASHED" SOMETHING BASED ON A SERVICE BULLETIN. T…

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MY NEW 2007 CHRYSLER PACIFICA HAS AND NOTHING BUT TRANSMISSION PROBLEMS! I HAD A TORQUE CONVERTER REPLACED AT LESS THAN 1000 MILES AND HAVE HAD IT IN TO HAVE THE TRANSMISSION LOOKED AT TWICE IN THE PAST 6 MONTHS. THE FIRST TIME WAS TOLD NOTHING WAS WRONG- THE SECOND TIME THEY "FLASHED" SOMETHING BASED ON A SERVICE BULLETIN. THE TRANSMISSION HAS CONTINUALLY SHIFTED VERY HARD FROM GEAR TO GEAR. THIS MORNING, THE TRANSMISSION IS OUT COMPLETELY AND THE CAR WILL NOT SHIFT AT ALL. *TR

NHTSA ODI #10251953

Mileage unknown · Sep 23, 2008
Power TrainSteeringStructure

I PURCHASED A '07 CHRYSLER PACIFICA IN FEBRUARY. I'VE HAD NOTHING BUT PROBLEMS WITH THE CAR. I HAD TO HAVE THE MOTOR MOUNT REPLACED. I HAD PROBLEMS WITH IT SHUTTERING AND ACTING AS THOUGH IT DOESN'T SHIFT BETWEEN 30-35 MPH. I'VE HAD THE TORQUE CONVERTER REPLACED ON IT AS WELL. AFTER THAT I'VE HAD TO HAVE THE TIE RODS REPLACED…

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I PURCHASED A '07 CHRYSLER PACIFICA IN FEBRUARY. I'VE HAD NOTHING BUT PROBLEMS WITH THE CAR. I HAD TO HAVE THE MOTOR MOUNT REPLACED. I HAD PROBLEMS WITH IT SHUTTERING AND ACTING AS THOUGH IT DOESN'T SHIFT BETWEEN 30-35 MPH. I'VE HAD THE TORQUE CONVERTER REPLACED ON IT AS WELL. AFTER THAT I'VE HAD TO HAVE THE TIE RODS REPLACED, AND THE STRUTS. SINCE I'VE NOTICED THAT ALMOST EVERYONE IS HAVING THE TORQUE CONVERTER AND MOTOR MOUNT PROBLEMS AS WELL AS OTHER CHRYSLER VEHICLES THIS SHOULD BE ADDRESSED. SINCE I'VE HAD THE TORQUE CONVERTER REMOVED WHILE IT WAS STILL IN SHOP I GET MY CAR BACK AND WHEN YOU LET GO OF THE STEERING WHEEL IT VEERS COMPLETELY TO THE LEFT. NOW THE DEALERSHIP IS TRYING TO CLEAN THEIR HANDS AND SAYING IT'S A DEFECT WITH THE CAR; THEY HAVE TO CONTACT CHRYSLER. HELLO-IT DIDN'T DO THIS BEFORE I TOOK IT IN AND NOW IT IS SINCE THEY'VE 'FIXED' IT. IT'S ACTUALLY UNBELIEVABLE SINCE SO MANY CAR MANUFACTURERS ARE FAILING YOU'D THINK THEY'D RECALL THIS PROBLEM, FIX IT AND KEEP WHAT REPUTATION THEY HAVE LEFT. *TR

NHTSA ODI #10243161

900 miles · Sep 19, 2008
Power TrainSuspension

TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. IN JULY OF 2007, WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE DEALER PERFORMED A DIAGNOSTIC AND FOUND NO FAILURES WITH THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. AFTER TAKING THE VEHICLE TO THE DEALER ON SEVERAL OCCASIO…

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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. IN JULY OF 2007, WHILE DRIVING 35 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE DEALER PERFORMED A DIAGNOSTIC AND FOUND NO FAILURES WITH THE VEHICLE. THE CONTACT CONTINUED TO DRIVE THE VEHICLE; HOWEVER, THE FAILURE PERSISTED. AFTER TAKING THE VEHICLE TO THE DEALER ON SEVERAL OCCASIONS, THE CONTACT WAS INFORMED AT HER LAST VISIT THAT THE TORQUE CONVERTER WAS DEFECTIVE. IN OCTOBER OF 2007, THE TORQUE CONVERTER WAS REPLACED AND LATER REPLACED AGAIN IN JULY OF 2008. IMMEDIATELY FOLLOWING BOTH REPAIRS, THE VEHICLE CONTINUED TO EXPERIENCE THE SAME FAILURE. IN ADDITION, THE VEHICLE MADE A CLICKING NOISE. SHE TOOK THE VEHICLE TO ANOTHER DEALER AND WAS INFORMED THAT THE UPPER STRUT MOUNT AND BEARINGS WERE DEFECTIVE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 22,750 AND FAILURE MILEAGE WAS 900. THE VEHICLE WOULD NOT SHIFT INTO HIGH GEAR IN A TIMELY MANNER OR SMOOTHLY UPON ACCELERATION. THE LOWER GEAR SHIFTING WAS VERY ROUGH. UPDATED 11/26/08. *JB

NHTSA ODI #10242945

34,000 miles · Sep 8, 2008
Power Train

I PURCHASED A 2007 CHRYSLER PACIFICA IN MAY 2007. STARTING IN JANUARY 2008 I STARTED HAVING PROBLEMS WITH THE CAR...SHUTTERING, IDLE PROBLEMS. IN MARCH 2008 I HAD TO HAVE A NEW TORQUE CONVERTER PUT IN THE CAR. NOW, AUGUST, 2008 AND 8000 MILES LATER I GOT IN THE CAR ONE MORNING AND IT WAS MAKING A HORRIFIC SQUEALING NOISE AND …

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I PURCHASED A 2007 CHRYSLER PACIFICA IN MAY 2007. STARTING IN JANUARY 2008 I STARTED HAVING PROBLEMS WITH THE CAR...SHUTTERING, IDLE PROBLEMS. IN MARCH 2008 I HAD TO HAVE A NEW TORQUE CONVERTER PUT IN THE CAR. NOW, AUGUST, 2008 AND 8000 MILES LATER I GOT IN THE CAR ONE MORNING AND IT WAS MAKING A HORRIFIC SQUEALING NOISE AND COME TO FIND OUT AGAIN I HAVE TRANSMISSION PROBLEMS AND NEED ANOTHER TORQUE CONVERTER PLUS A TRANSMISSION PUMP. APPARENTLY THE PUMP IS ON BACKORDER AND I AM 1 OF 3 PEOPLE IN THE UNITED STATES ON A WAITING LIST WAITING FOR ONE. MY CAR HAS BEEN SITTING IN THE SHOP FOR OVER 3 WEEKS NOW BECAUSE OF THE PROBLEM. THE CHRYSLER MECHANIC HAS NO IDEA WHEN THE PART MAY COME IN. THIS IS RIDICULOUS IN MY OPINION. AN ALMOST BRAND NEW CAR WITH THESE KIND OF PROBLEMS. THE CRAZIEST THING IS THAT AFTER OWNING THE CAR FOR 6 MONTHS LAST YEAR, I FIND OUT THAT CHRYSLER DOESN'T EVEN PUT A TRANSMISSION DIPSTICK UNDER THE HOOD. YOU HAVE TO TAKE THE CAR TO A CHRYSLER DEALER TO HAVE IT WORKED ON OR CHECKED. THAT IS JUST WRONG. I DON'T KNOW IF THERE IS ANY TYPE OF LEMON LAW OR WHAT ON THIS BECAUSE I HAVE RESEARCHED AND FOUND OUT I AM ONE OF MANY WHO HAS HAD THESE TRANSMISSION PROBLEMS WITH THE 2007 CHRYSLER PACIFICA. PLEASE ADVISE ME IF I HAVE ANY RIGHTS IN THIS MATTER. *TR

NHTSA ODI #10241329

14,000 miles · Jul 29, 2008
Power Train

MY 2007 FWD PACIFICA HAS BEEN TO THE SERVICE CENTER 4 TIMES SINCE I PURCHASED IT (APRIL 2008) - FOR THE SAME ISSUE. THE TRANSMISSION SHIFTS VERY "CLUNKY" AND SHUDDERS IN & OUT OF GEAR WHILE DRIVING. AT THE 3RD SHOP VISIT THE TORQUE CONVERTER WAS REPLACED & COMPUTER REFLASHED - PROBLEM CAME BACK IN ABOUT 300 MILES. LAST VISIT - …

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MY 2007 FWD PACIFICA HAS BEEN TO THE SERVICE CENTER 4 TIMES SINCE I PURCHASED IT (APRIL 2008) - FOR THE SAME ISSUE. THE TRANSMISSION SHIFTS VERY "CLUNKY" AND SHUDDERS IN & OUT OF GEAR WHILE DRIVING. AT THE 3RD SHOP VISIT THE TORQUE CONVERTER WAS REPLACED & COMPUTER REFLASHED - PROBLEM CAME BACK IN ABOUT 300 MILES. LAST VISIT - REFLASH AGAIN - DEALER CALLED CHRYSLER & WAS TOLD THAT THEY (CHRYSLER) IS AWARE OF THE PROBLEM BUT ARE NOT DOING ANYTHING AT THIS POINT IN TIME. THE CAR IS STILL SHIFTING HORRIBLE - MUCH WORSE IF I USE THE AC, SOMETIMES THE ENGINE FAN COMES ON & WON'T SHUT BACK OFF (UNTIL THE NEXT MORNING), AND NOW WHILE I AM AT RED LIGHTS, THE CAR FEELS LIKE IT IS ABOUT TO STALL & SHAKES VERY BAD (THE FIRST TIME THIS HAPPENED I ACTUALLY THOUGHT SOMEONE REAR-ENDED ME - THAT'S HOW BAD IT SHAKES!) I TALKED TO THE DEALER WHERE I PURCHASED IT ABOUT RETURNING IT - BUT THEY WILL NOT GIVE ME CLOSE TO WHAT I PAID FOR IT. *TR

NHTSA ODI #10236254

20,000 miles · Apr 26, 2008
Power Train

CAR JERKS FORWARD OR BACKWARD WHEN MOVING CAR INTO GEAR. *TR

NHTSA ODI #10225786

13,500 miles · Apr 9, 2008
Power Train

2007 PACIFICA TRANSMISSION SHUDDERS WHEN LUGGING DOWN,MOST NOTICEABLE WHEN CAR IS IN 4TH GEAR AT 1800-2500 RPM. ALSO HAVE VERY HARSH SHIFT WHEN GOING INTO AND OUT OF 2ND GEAR. AFTER TWO COMPLAINTS AND TEST DRIVE WAS TOLD THAT IT WAS NORMAL AND ALSO THAT THE TSP'S OUT DID NOT APPLY TO MY VEHICLE VIN. THE SERVICE MANAGER SENT MY C…

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2007 PACIFICA TRANSMISSION SHUDDERS WHEN LUGGING DOWN,MOST NOTICEABLE WHEN CAR IS IN 4TH GEAR AT 1800-2500 RPM. ALSO HAVE VERY HARSH SHIFT WHEN GOING INTO AND OUT OF 2ND GEAR. AFTER TWO COMPLAINTS AND TEST DRIVE WAS TOLD THAT IT WAS NORMAL AND ALSO THAT THE TSP'S OUT DID NOT APPLY TO MY VEHICLE VIN. THE SERVICE MANAGER SENT MY COMPLAINTS TO CHRYSLER AND THEY DIRECTED LOCAL DEALER TO REPROGRAM TRANSMISSION AND REPLACE TORQUE CONVERTER. DUE TO NUMBER OF SAME COMPLAINTS CHRYSLER SHOULD TAKE INITIATIVE AND HAVE RECALL INSTEAD OF MAKING EACH INDIVIDUAL OWNER GO THROUGH THIS NONSENSE. *TR

NHTSA ODI #10223774

3,000 miles · Feb 24, 2008
Power Train

I HAVE INFORMED CHYRSLER ABOUT THIS PROBLEM - REGARDING THE TRANSMISSION ON MY 2007 PACIFICA BUT THEY TELL ME THIS IS NORMAL. *TR

NHTSA ODI #10219028

Official recalls

0

No recalls in this snapshot.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

EA08006 · Engine Compartment Fire

Opened Feb 21, 2008 · Closed Apr 15, 2009

Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Additional source detail variants (5)

Electrical System

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Electrical System:wiring:front Underhood

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Electrical System:wiring:interior/under Dash

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Engine And Engine Cooling

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

Steering:hydraulic Power Assist:power Steering Fluid

THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)

PE07052 · Engine Compartment Fire

Opened Oct 19, 2007 · Closed Feb 21, 2008

Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid

COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.