NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
88 reportsClear category filter86,000 miles · Feb 15, 2011
Power Train
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION FAILED TO SHIFT TO SECOND GEAR WITHOUT WARNING. THE DEALER WAS NOT INFORMED SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY, NOR DID THE CONTACT INFORM THE MANUFACTURER. THE VEHICLE WAS TAKEN TO …
Read full complaint
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 50 MPH, THE CONTACT STATED THAT THE AUTOMATIC TRANSMISSION FAILED TO SHIFT TO SECOND GEAR WITHOUT WARNING. THE DEALER WAS NOT INFORMED SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY, NOR DID THE CONTACT INFORM THE MANUFACTURER. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO PERFORMED A DIAGNOSTIC TEST WHICH CONFIRMED THAT A RELAY SWITCH WAS DAMAGED DUE TO WATER AND WITHOUT IT THE COMPUTER MALFUNCTIONED. THE ENGINE MOUNT ALSO FAILED CAUSING THE TORQUE CONVERTER TO DEPOSIT SHARDS OF METAL INTO THE RUBBER SEAL AROUND THE TORQUE CONVERTER AND AS A RESULT HE NEEDED TO HAVE THE TRANSMISSION REBUILT. THE PRIVATE MECHANIC WAS PERFORMING THE REPAIRS. THE CURRENT AND FAILURE MILEAGE WAS 86,000. UPDATED 3/28/11 *CN UPDATED 04/29/11
NHTSA ODI #10382758
36,000 miles · Dec 10, 2010
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN HE APPLIED PRESSURE TO THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT ALLOWED THE VEHICLE TO DECELERATE TO APPROXIMATELY 40 MPH BEFORE HE WAS ABLE TO ACCELERATE SUCCESSFULLY. THE VEHICLE WAS TAKEN TO AN AUTHOR…
Read full complaint
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN HE APPLIED PRESSURE TO THE ACCELERATOR PEDAL BUT THE VEHICLE WOULD NOT RESPOND. THE CONTACT ALLOWED THE VEHICLE TO DECELERATE TO APPROXIMATELY 40 MPH BEFORE HE WAS ABLE TO ACCELERATE SUCCESSFULLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED INTERMITTENTLY. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 59,000.
NHTSA ODI #10369902
41,600 miles · Dec 9, 2010
Power Train
DRIVEN SHUDDERING OCCURRED INTERMITTENTLY AT SPEED 30-65MPH. ALMOST STALL CAR TWICE. *TR
NHTSA ODI #10369817
40,000 miles · Dec 6, 2010
Power TrainStructure
PURCHASED A USED 2007 CHRYSLER PACIFICA (6-SPEED AUTO) FROM CHRYSLER DEALER WITH AROUND 40K MILES. IMMEDIATELY NOTICED THAT THE TRANSMISSION SHIFT POINTS WERE NOT WHAT THEY SHOULD BE. THERE WERE VERY NOTICEABLE BANGS WHEN THE CAR SHIFTED GEAR. RETURNED CAR TO DEALER WHO STATED THAT THERE WAS A SERVICE BULLETIN TO REFLASH SHIF…
Read full complaint
PURCHASED A USED 2007 CHRYSLER PACIFICA (6-SPEED AUTO) FROM CHRYSLER DEALER WITH AROUND 40K MILES. IMMEDIATELY NOTICED THAT THE TRANSMISSION SHIFT POINTS WERE NOT WHAT THEY SHOULD BE. THERE WERE VERY NOTICEABLE BANGS WHEN THE CAR SHIFTED GEAR. RETURNED CAR TO DEALER WHO STATED THAT THERE WAS A SERVICE BULLETIN TO REFLASH SHIFT POINTS. THE WORK WAS COMPLETED AND CAR APPEARED TO SHIFT MORE NORMALLY BUT STILL FELT SOME GOOD BUMPS WHEN SHIFTING. TOOK CAR TO DEALER FOR SECOND SERVICE TRIP AND THEY STATED THAT MOTOR MOUNTS NEEDED REPLACED. I SEARCHED THE INTERNET AND FOUND AN UNENDING LIST OF IDENTICAL PROBLEMS. THE MOTOR MOUNTS HAVE FAILED FROM 2004 TILL THE PRESENT. SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR
NHTSA ODI #10369311
51,000 miles · Sep 28, 2010
Engine And Engine CoolingPower Train
I PURCHASED A BRAND NEW 2007 CHRYSLER PACIFICA IN APRIL 2007. I'VE HAD PROBLEMS WITH THE ENGINE MOUNTS THREE TIMES ALREADY (JANUARY 2008, AUGUST 2009 AND SEPTEMBER 2010). MOST RECENTLY, I AM EXPERIENCING PROBLEMS WITH THE TRANSMISSION AND OIL PRESSURE BUT THE DEALER DOES NOT SEEM TO THING THERE IS A PROBLEM. I'M TIRED OF THE…
Read full complaint
I PURCHASED A BRAND NEW 2007 CHRYSLER PACIFICA IN APRIL 2007. I'VE HAD PROBLEMS WITH THE ENGINE MOUNTS THREE TIMES ALREADY (JANUARY 2008, AUGUST 2009 AND SEPTEMBER 2010). MOST RECENTLY, I AM EXPERIENCING PROBLEMS WITH THE TRANSMISSION AND OIL PRESSURE BUT THE DEALER DOES NOT SEEM TO THING THERE IS A PROBLEM. I'M TIRED OF THE RUN AROUND THAT I'M GETTING. LAST MONTH, (AROUND THE FIRST WEEK IN AUGUST 2010) I BROUGHT THE CAR TO DEALER BECAUSE IT WOULD NOT START. I ASKED THEM TO CHECK THE TRANSMISSION BECAUSE IT WAS ACTING ODD, CHECK THE BRAKES, CHECK THE ENGINE MOUNTS SINCE I KNEW THESE WERE PROBLEMATIC IN THE PAST. ALSO, ASKED THEM PERFORM AN OIL CHANGE. I WAS TOLD THE CAR NEEDED A NEW BATTERY, SOME BRAKE WORK AND THE TENSIONER NEEDED TO BE REPLACED. AN OIL CHANGE WAS DONE. I WAS TOLD THE ENGINE MOUNTS WERE INSPECTED AND THEY WERE FINE AND THERE WAS NO PROBLEM WITH THE TRANSMISSION. WELL, LITTLE OVER A MONTH LATER AROUND SEPT. 22 2010, THE TRANSMISSION FELT LIKE IT WAS DRAGGING, ENGINE WAS EXTREMELY HOT, RPM'S SEEMED TO BE OUT OF WACK AND THE OIL FUEL WAS REALLY LOW. THE CAR WAS INSPECTED AND I WAS TOLD THE RUBBER AROUND THE ENGINE MOUNTS HAD TO BE REPLACED AND WAS MAKING THE ENGINE PULL AWAY FROM THE TRANSMISSION WHICH WAS CAUSING THE PROBLEM. I WAS TOLD IT WAS NORMAL TO BURN / LOOSE THAT AMOUNT OF OIL. I WAS CHARGED ANOTHER DEDUCTIBLE AND I TOOK THE CAR HOME. WELL TODAY, SEPT. 28TH, I GET IN THE CAR AND THE LOW OIL LIGHT GOES ON AND THE TRANSMISSION STILL SEEMS / FEELS WEIRD. WHAT IS GOING ON WITH CHRYSLER? NOW I HAVE TO BRING THE CAR BACK IN AND MOST LIKELY THEY WILL TRY TO CHARGE ME ANOTHER DEDUCTIBLE TO FIX THE OIL PROBLEM, TRANSMISSION AND/OR ANOTHER ENGINE MOUNT. APPARENTLY, CHRYSLER KNOWS THESE ARE PROBLEMS BUT DOES NOT DO ANYTHING TO HELP THE CONSUMER. THEY SHOULD RECALL THE CAR FOR THE ENGINE MOUNT PROBLEM. HEAVEN FORBID IF I HAVE MY CHILDREN IN THE CAR AND THE ENGINE MOUNTS CRACK AT THE SAME TIME. THIS IS UNACCEPTABLE. *TR
NHTSA ODI #10357994
118,000 miles · Sep 15, 2010
Power Train
WHILE DRIVING MY VEHICLE (2007 CHRYSLER PACIFICA) BEGINS TO STALL AND SHUDDER. THE ELECTRONIC THROTTLE CONTROL LIGHT BEGAN FLASHING. THE VEHICLE HAS HAD 3 INCIDENTS WHERE THE VEHICLE WILL NOT START AT ALL, AND I WAS STRANDED - ALL RELATED TO THE ETC. *TR
NHTSA ODI #10355781
10,000 miles · Mar 16, 2010
Power TrainSuspension
I AM SURE THAT YOU ARE SWAMPED WITH TOYOTA ISSUES, BUT WE CHRYSLER OWNERS ARE GETTING UPSET AT THE PERFORMANCE ALSO. BROKEN MOTOR MOUNTS, TORQUE CONVERTERS, ROUGH IDLES, STALLING, BUMPING GEARS, ETC. MY 2007 CHRYSLER PACIFICA IS THE ROUGHEST TRANSMISSION I HAVE EVER DRIVEN IN MY 38 PLUS YEARS OF DRIVING, STALLING ON MORNING ST…
Read full complaint
I AM SURE THAT YOU ARE SWAMPED WITH TOYOTA ISSUES, BUT WE CHRYSLER OWNERS ARE GETTING UPSET AT THE PERFORMANCE ALSO. BROKEN MOTOR MOUNTS, TORQUE CONVERTERS, ROUGH IDLES, STALLING, BUMPING GEARS, ETC. MY 2007 CHRYSLER PACIFICA IS THE ROUGHEST TRANSMISSION I HAVE EVER DRIVEN IN MY 38 PLUS YEARS OF DRIVING, STALLING ON MORNING START-UPS, BANGING NOISES IN THE FRONT AROUND TURNS, AND THE LIST GOES ON. CHRYSLER MUST DO SOMETHING ON THIS DISCONTINUED PACIFICA MODEL, THE 4.0 LITRE TOURING. LIKE MOST OWNERS OF THE CHRYSLER PIECE, THIS IS THE LAST CHRYSLER I WILL EVER OWN, OR PERHAPS MAYBE THEY, OR NO-ONE EVEN CARES. THESE NUMEROUS REPEATING COMPLAINTS SHOULD BE TAKEN CARE OF, OR DOES IT TAKE DEATHS TO GET ATTENTION, AND HOW MANY DOES IT TAKE? IS 54 ENOUGH, AS I READ IN THE USA TODAY ABOUT HOW MANY GAS AND BRAKE RELATED DEATHS ARE BEING INVESTIGATED BECAUSE OF TOYOTA GREED? *TR
NHTSA ODI #10320100
24,686 miles · Jan 21, 2010
Power Train
WE OWN A 2007 PACIFICA, WE LOVE THIS CAR, BUT THE TRANSMISSION IS SO BAD, WE HAVE TAKEN IT TO THE DEALER 8 TIMES TO HAVE THE PROBLEM FIXED. TO NO AVAIL IT IS STILL NOT FIXED, THE PROBLEM WITH THE TRANSMISSION IS A SHIFTING ISSUE IT JUST DOES NOT SHIFT ALL THE TIME. THE DEALER HAS FLASHED THE COMPUTER, REBUILT THE TRANSMISSION, A…
Read full complaint
WE OWN A 2007 PACIFICA, WE LOVE THIS CAR, BUT THE TRANSMISSION IS SO BAD, WE HAVE TAKEN IT TO THE DEALER 8 TIMES TO HAVE THE PROBLEM FIXED. TO NO AVAIL IT IS STILL NOT FIXED, THE PROBLEM WITH THE TRANSMISSION IS A SHIFTING ISSUE IT JUST DOES NOT SHIFT ALL THE TIME. THE DEALER HAS FLASHED THE COMPUTER, REBUILT THE TRANSMISSION, AND REPLACED THE TORQUE CONVERTER, STILL NOTHING WORKS. CHRYSLER WILL NOT REPLACE THE TRANSMISSION THOUGH, EVEN THOUGH I THINK THERE IS A DEFECT SOMEWHERE IN THE TRANSMISSION FOR NOTHING AT ALL TO FIX THE PROBLEM. OF COURSE NOW IT IS OUT OF WARRANTY SO NOW THEY WILL BE HAPPY TO CHANGE THE TRANSMISSION YEAH FOR 4200.00. I JUST WISH THERE WAS SOMETHING THAT COULD BE DONE ABOUT THIS SCAM THAT CHRYSLER FED ME. IT IS TO BAD TOO, AS I HAVE OWNED CHRYSLERS FOR OVER 25 YEARS AND THIS IS HOW THEY TREAT THERE LOYAL CUSTOMERS. WILL NOT BE BUYING ANYMORE CHRYSLERS. *TR
NHTSA ODI #10301810
39,461 miles · Dec 21, 2009
Power Train
ENGINE LIGHT ON FOR MORE THAN A WEEK. DID NOT NOTICE ANYTHING DIFFERENT WHILE DRIVING. TOOK VEHICLE IN TO HAVE INSPECTION 6/14/2009, AND FOUND ERROR CODES AFTER DIAGNOSTIC TEST WAS PERFORMED ON THE TRANSMISSION. WAS THEN QUOTED $8,000 TO TEAR DOWN AND INSPECT, LABOR, AND NEW TRANSMISSION. *TR
NHTSA ODI #10296616
71,000 miles · Oct 26, 2009
Power Train
07 PACIFICA TOURING WAS BROUGHT IN FOR TRANSMISSION SHUTTERING AND WAS TOLD THAT THE TORQUE CONVERTER WAS BAD AND WAS A RECALL, SO IT'S COVERED UNDER WARRANTY, BUT 2 MOTOR MOUNTS ARE "HANGING ON BY RUBBER" AT 70,000 MILES. SERVICE CLAIMS THE TWO ARE NOT RELATED. MOTOR MOUNTS ARE NOT COVERED UNDER WARRANTY. *TR
NHTSA ODI #10289789
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.
Illustration