NHTSA owner reports · September 18, 2026 snapshot.
Fuel System, Gasoline complaints
14 reportsClear category filter200,580 miles · Apr 21, 2016
Fuel System, Gasoline
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. AFTER THE CONTACT ADDED FUEL TO THE VEHICLE, FUEL LEAKED OUT OF THE TANK. THIRTY MINUTES LATER, THE FUEL GAUGE DISPLAYED THE CORRECT AMOUNT OF FUEL, BUT THEN CHANGED TO EMPTY. ALSO, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED N…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. AFTER THE CONTACT ADDED FUEL TO THE VEHICLE, FUEL LEAKED OUT OF THE TANK. THIRTY MINUTES LATER, THE FUEL GAUGE DISPLAYED THE CORRECT AMOUNT OF FUEL, BUT THEN CHANGED TO EMPTY. ALSO, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 202,000. UPDATED 06/29/16*LJ UPDATED 07/06/16.*JB
NHTSA ODI #10860725
126,000 miles · Jun 9, 2014
Fuel System, Gasoline
I WAS STOPPED AT A RED LIGHT. WHEN I PUT MY FOOT ON THE ACCELERATOR TO RESUME DRIVING, THE CAR BEGAN TO SHAKE AND THEN IT CUT OFF. I HAD TO PULL OVER AS QUICKLY AS POSSIBLE. IF A CAR HAD BEEN DRIVING BEHIND ME FAST, I COULD HAVE GOTTEN HIT IN THE BACK WHICH COULD HAVE BEEN TRAUMATIC OR EVEN FATAL. I HAD TO HAVE THE CAR TOWED…
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I WAS STOPPED AT A RED LIGHT. WHEN I PUT MY FOOT ON THE ACCELERATOR TO RESUME DRIVING, THE CAR BEGAN TO SHAKE AND THEN IT CUT OFF. I HAD TO PULL OVER AS QUICKLY AS POSSIBLE. IF A CAR HAD BEEN DRIVING BEHIND ME FAST, I COULD HAVE GOTTEN HIT IN THE BACK WHICH COULD HAVE BEEN TRAUMATIC OR EVEN FATAL. I HAD TO HAVE THE CAR TOWED. THE DEALERSHIP THAT IT WAS TAKEN TO DIAGNOSED THE MAJOR PROBLEM AS THE 2 FUEL PUMPS NEEDED REPLACING; IN ADDITION TO OTHER ITEMS. THE VEHICLE ONLY HAS 126,000 MILES. THERE ARE OTHER PEOPLE HAVING THE SAME PROBLEM WITH THE PACIFICA (2006 AND 2008 MODELS AS WELL). CHRYSLER NEEDS TO ADMIT THAT THEIR FUEL PUMPS ARE FAULTY AND REPLACE THEM BEFORE A FATALITY HAPPENS AND, IN ADDITION TO REPLACING THE PUMPS, THEY ARE FACED WITH LAWSUITS. *TR
NHTSA ODI #10597262
102,000 miles · Mar 4, 2014
Fuel System, Gasoline
THE FUEL GAUGE IS NOT SHOWING CORRECTLY. IT READS THAT THE FUEL TANK IS HALF FULL THEN IT SUDDENLY DROPS TO EMPTY. THE MILES TO EMPTY GAUGE IS NOT CALCULATING CORRECTLY EITHER. YOU CAN NOT TELL HOW FAR YOU REALLY CAN GO BEFORE THE CAR WILL RUN OUT OF GAS. WHEN I ATTEMPT TO FILL THE FUEL TANK, IT WILL NOT LET THE FUEL FLOW IN…
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THE FUEL GAUGE IS NOT SHOWING CORRECTLY. IT READS THAT THE FUEL TANK IS HALF FULL THEN IT SUDDENLY DROPS TO EMPTY. THE MILES TO EMPTY GAUGE IS NOT CALCULATING CORRECTLY EITHER. YOU CAN NOT TELL HOW FAR YOU REALLY CAN GO BEFORE THE CAR WILL RUN OUT OF GAS. WHEN I ATTEMPT TO FILL THE FUEL TANK, IT WILL NOT LET THE FUEL FLOW INTO THE FUEL TANK. IT STOPS AS IF IT IS FULL, BUT IT IS NOT. *TR
NHTSA ODI #10567002
111,977 miles · Feb 27, 2014
Fuel System, Gasoline
THE FUEL PUMPS IN THE GAS TANKS STOP WORKING. THEY WONT PUMP FUEL FROM ONE TANK TO THE OTHER. MY GAS GAGE SHOES FULL THEN WHEN IT GET A LITTLE BELOW HALF IM OUT OF GAS BECAUSE THE PUMPS ARE NOT PUMPING GAS FROM ONE SIDE TO THE OTHER SIDE. I HAD NEW PUMPS PUT IN 2,000 MILES AGO AND THE WENT OUT ALREADY. CHRYSLER NEED TO RECALL T…
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THE FUEL PUMPS IN THE GAS TANKS STOP WORKING. THEY WONT PUMP FUEL FROM ONE TANK TO THE OTHER. MY GAS GAGE SHOES FULL THEN WHEN IT GET A LITTLE BELOW HALF IM OUT OF GAS BECAUSE THE PUMPS ARE NOT PUMPING GAS FROM ONE SIDE TO THE OTHER SIDE. I HAD NEW PUMPS PUT IN 2,000 MILES AGO AND THE WENT OUT ALREADY. CHRYSLER NEED TO RECALL THIS PROBLEM. I'M NOT THE ONLY ONE THAT IS HAVING THIS PROBLEM. WE AS CHRYSLER OWNERS CANT AFFORD TO PAY FOR THIS ALL THE TIME. I KNOW FOR A FACT THERE IS A CHRYSLER DEALER THAT SAID HE HAS THEM COMING IN LIKE A REVOLVING DOOR. I CANT TRUST THE CAR TO GO ON LONG TRIPS. I LOVE THE CAR OTHER THAN THIS PROBLEM. THANK YOU FOR READING THIS. I HOPE SOMETHING GET DONE. I CALLED THE CHRYSLER CUSTOMER SERVICE CENTER BUT GOT NOWHERE WITH THEM. *TR
NHTSA ODI #10566283
73,000 miles · Dec 28, 2013
Fuel System, Gasoline
AFTER MY 2007 CHRYSLER PACIFICA FUEL GAUGE GETS BELOW 1/2 TANK, THE GAUGE STARTS DROPPING AT AN ALARMING RATE. IF I DRIVE 1 MILE IT REACTS INDICATING AS MUCH AS A 10 MILE DROP. WHILE SITTING AT A STOP LIGHT THE GAS GAUGE JUMPS AROUND BETWEEN 2 AND 3 MILES DIFFERENCES. I DO NOT GET A FULL 20 GALLON DRIVE FROM MY VEHICLE. I CAN F…
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AFTER MY 2007 CHRYSLER PACIFICA FUEL GAUGE GETS BELOW 1/2 TANK, THE GAUGE STARTS DROPPING AT AN ALARMING RATE. IF I DRIVE 1 MILE IT REACTS INDICATING AS MUCH AS A 10 MILE DROP. WHILE SITTING AT A STOP LIGHT THE GAS GAUGE JUMPS AROUND BETWEEN 2 AND 3 MILES DIFFERENCES. I DO NOT GET A FULL 20 GALLON DRIVE FROM MY VEHICLE. I CAN FILL UP THE CAR BUT ONCE THE GAUGE INDICATES IT'S EMPTY THE CAR WILL NOT START. I LOGGED IT AS ONLY SHOWING 320 MILES AND GOING EMPTY, WHEN FULL THE GAUGE INDICATES 400 MILES. THIS READING IS CHANGING NOW ON A WEEKLY BASIS. I HAVE LOOKED ON THE INTERNET AND OTHER PEOPLE ARE COMPLAINING ABOUT THE SAME PROBLEM WITH THIS CAR. *TR
NHTSA ODI #10557580
Mileage unknown · Dec 27, 2013
EngineFuel System, Gasoline
THE VEHICLE SHUTS OFF WHILE DRIVING AT LOW SPEEDS MOSTLY IT HAPPENS WHEN GOING AROUND CURVES. I TOOK IT TO THE DEALERSHIP THEY WERE NOT ABLE TO FIND ANY PROBLEMS WITH IT THEY JUST SAID THEY COULD REPLACE THE 2 FUEL PUMPS FOR $900 BUT COULD NOT GUARANTEE THAT WOULD FIX THE PROBLEM. I DID NOT HAVE THE PUMPS CHANGED. WHEN THE VE…
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THE VEHICLE SHUTS OFF WHILE DRIVING AT LOW SPEEDS MOSTLY IT HAPPENS WHEN GOING AROUND CURVES. I TOOK IT TO THE DEALERSHIP THEY WERE NOT ABLE TO FIND ANY PROBLEMS WITH IT THEY JUST SAID THEY COULD REPLACE THE 2 FUEL PUMPS FOR $900 BUT COULD NOT GUARANTEE THAT WOULD FIX THE PROBLEM. I DID NOT HAVE THE PUMPS CHANGED. WHEN THE VEHICLE SHUTS OFF LOSS OF POWER ASSIST STEERING IS LOST AND POWER ASSIST BRAKES MAKING IT DANGEROUS TO NAVIGATE TO A STOP TO RESTART IT. *TR
NHTSA ODI #10557499
60,000 miles · Oct 29, 2013
Fuel System, Gasoline
WHEN I STARTED THE CAR, THE CHECK ENGINE LIGHT CAME ON AND THE WORD 'GASCAP' APPEARED IN PLACE OF THE CAR'S MILEAGE. I READ THE OWNER'S MANUAL AND FOLLOWED DIRECTIONS TO RESET THE MESSAGE AFTER TIGHTENING GAS CAP. IT HAD NO EFFECT. I WENT TO AUTOZONE AND HAD THEM RUN A FREE DIAGNOSTIC SCAN WHICH RETURNED THE DIAGNOSIS OF: EVAPOR…
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WHEN I STARTED THE CAR, THE CHECK ENGINE LIGHT CAME ON AND THE WORD 'GASCAP' APPEARED IN PLACE OF THE CAR'S MILEAGE. I READ THE OWNER'S MANUAL AND FOLLOWED DIRECTIONS TO RESET THE MESSAGE AFTER TIGHTENING GAS CAP. IT HAD NO EFFECT. I WENT TO AUTOZONE AND HAD THEM RUN A FREE DIAGNOSTIC SCAN WHICH RETURNED THE DIAGNOSIS OF: EVAPORATIVE EMISSION SYSTEM LEAK. I INSTALLED A NEW GAS CAP AND FOLLOWED DIRECTIONS TO RESET MESSAGE. THE CHECK ENGINE LIGHT AND 'GASCAP' MESSAGE REMAIN. *TR
NHTSA ODI #10549955
91,000 miles · Oct 15, 2013
Fuel System, Gasoline
I TOOK MY 2007 CHRYSLER IN BECAUSE OF FUEL GAUGE NOT READING PROPERLY, DEALER SAID I HAD BAD FUEL PUMPS, CHANGED PUMPS AND SEALS APPROXIMATELY $1100 GAUGE STILL NOT WORKING DEALER CLAIMS BAD MODULE PAID $350.00 GAUGE STILL NOT WORKING, DEALER SAID IT COULD BE BATTERY CABLE CHANGED THAT STILL NOT WORKING, DEALER SAID IT HAVE A BA…
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I TOOK MY 2007 CHRYSLER IN BECAUSE OF FUEL GAUGE NOT READING PROPERLY, DEALER SAID I HAD BAD FUEL PUMPS, CHANGED PUMPS AND SEALS APPROXIMATELY $1100 GAUGE STILL NOT WORKING DEALER CLAIMS BAD MODULE PAID $350.00 GAUGE STILL NOT WORKING, DEALER SAID IT COULD BE BATTERY CABLE CHANGED THAT STILL NOT WORKING, DEALER SAID IT HAVE A BAD FUEL TANK, CHANGED TANK FUEL GAUGE STILL ERRATIC, NOW CAR CUTS OFF FOR NO REASON, YOU CANNOT PUT GAS IN THE CAR WITHOUT THE CAR ACTING AS IF IT IS FULL, FUEL GAUGE STILL DOES NOT WORK AND CAR DISPLAYING MORE ISSUES NOW THAN I STARTED WITH AND I HAVE HAD THE MOTOR MOUNTS AT LEAST 5 TIMES SINCE I HAD THE CAR. DEALER EVEN SAID FUEL GAUGES SOMETIMES JUMP AROUND.I FEEL LIKE I HAVE BEEN TAKEN TOTAL ADVANTAGE OF, IT APPEARS I HAVE BEEN SOLD A DEFECTIVE CAR AND NO ONE WANTS TO TAKE RESPONSIBILITY FOR IT. LOOK AT THE HUNDREDS OF SIMILAR COMPLAINTS AND CHRYSLER DOES NOTHING. *TR
NHTSA ODI #10547961
68,250 miles · Jul 11, 2013
Fuel System, Gasoline
2007 CHRYSLER PACIFICA. I CAN ONLY PUT LESS THAN 2 GALLONS OF GASOLINE IN MAY CAR AT A TIME. GAS SPLASHES OUT WHEN TRYING TO PUT GAS IN AS IF IT IS FULL. FUEL GAUGE NOT READING ACCURATE AS IT DROPS DOWN TO "E" AFTER IT REACHES 1/2 TANK. ENGINE LIGHT REMAINS ON. TOOK VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO REP…
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2007 CHRYSLER PACIFICA. I CAN ONLY PUT LESS THAN 2 GALLONS OF GASOLINE IN MAY CAR AT A TIME. GAS SPLASHES OUT WHEN TRYING TO PUT GAS IN AS IF IT IS FULL. FUEL GAUGE NOT READING ACCURATE AS IT DROPS DOWN TO "E" AFTER IT REACHES 1/2 TANK. ENGINE LIGHT REMAINS ON. TOOK VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO REPLACE MY RIGHT SIDE FUEL PUMP AND FUEL GAUGE SENDER. AFTER REPLACING BOTH PARTS THE PROBLEM STILL EXIST. I ALSO TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST AND WAS UNABLE TO GET A DEFINITE ANSWER TO THE PROBLEM, SO I PAID THE DIAGNOSTIC FEE AND THE PROBLEM STILL EXIST. *TR
NHTSA ODI #10524297
2,900 miles · Oct 17, 2012
Electrical SystemEngine And Engine CoolingFuel System, Gasoline
2007 CHRYSLER PACIFICA. CONSUMER STATES EXPERIENCE WITH MECHANICAL PROBLEMS. *TGW THE CONSUMER STATED AT 2,900 MILES, A SMOKE CONDITION DEVELOPED IN THE VEHICLE'S ENGINE. A DIAGNOSTIC REVEALED THE FRONT AXLE SEAL WAS DEFECTIVE. AT APPROXIMATELY 3,800, THE SMOKE CONDITION DEVELOPED AGAIN AND THE CONSUMER WAS INFORMED THAT THE P…
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2007 CHRYSLER PACIFICA. CONSUMER STATES EXPERIENCE WITH MECHANICAL PROBLEMS. *TGW THE CONSUMER STATED AT 2,900 MILES, A SMOKE CONDITION DEVELOPED IN THE VEHICLE'S ENGINE. A DIAGNOSTIC REVEALED THE FRONT AXLE SEAL WAS DEFECTIVE. AT APPROXIMATELY 3,800, THE SMOKE CONDITION DEVELOPED AGAIN AND THE CONSUMER WAS INFORMED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. AT 25,893, THE POWER TRANSFER UNIT HAD TO BE REMOVED AND REPLACED AFTER IT WAS DISCOVERED THAT THERE WAS A LEAK IN AN INPUT SEAL. AT 26,906 MILES, THE ENGINE MOUNT WAS REPLACED; AT 48,062 MILES, THE BLOWER MOTOR WAS REPLACED; AT 48,490 MILES, THE BLEND AIR DOOR OF THE BLOWER WAS REPLACED AND THE REAR AXLE SEALS WERE REPLACED DUE TO LEAKS; AT 63,852 MILES, THE PVC VALVE, FUEL PUMP, EGR VALVE AND BATTERY WERE REPLACED AND A SHORT IN THE WIRING TO THE ALTERNATOR WAS REPAIRED; AT 65,479, THE VEHICLE BROKE DOWN AND HAD TO BE TOWED. IT WAS DETERMINED THE COMPUTER NEEDED TO BE REPLACED. AT 82,439 MILES, THE MOTOR MOUNT FAILED AND WAS REPLACED, AN ISOLATER WAS INSTALLED AND POWER TRANSFER UNIT WAS LEAKING AGAIN. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AFTER DRIVING IT FOR 15 MINUTES, BECAUSE IT WAS IN WORSE CONDITION THAN WHEN SHE LEFT IT WITH THE DEALER. THE ENGINE WAS RACING AT 6000 RPMS, WHILE DRIVING AT 50 MPH, THERE WAS A LOUD NOISE COMING FROM THE ENGINE AND A BANGING NOISE COULD BE HEARD UPON TURNING THE STEERING WHEEL. THE DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. HOWEVER, WHEN THE CONSUMER DROVE THE VEHICLE FOR 20 MILES, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, AND AFTER AN INSPECTION, THE DEALER STATED THE TRANSMISSION CONTROL MODULE RELAY WAS FAULTY. THE CONSUMER WAS ASSURED THE ISSUES WERE FIXED. HOWEVER, ON HER WAY HOME, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN, THE ENGINE WAS RACING AND THE ENTIRE VEHICLE JOLTED EVERY TIME SHE SHIFTED INTO, DRIVE, PARK OR REVERSE. THE POWER DOOR LOCKS FAILED AND THE CONSUMER WAS LOCKED INSIDE THE VEHICLE FOR SEVERAL MINUTES.
NHTSA ODI #10480481
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.