NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
896 reports79,000 miles · Apr 22, 2009
Engine And Engine Cooling
WHEN YOU STOP YOU HEAR AND FILL A LARGE CLANK AND THE ENGINE MOVING FORWARD. WE TOOK IT TO THE SHOP AND WAITED 2 MONTHS FOR THE FIRST MOTOR MOUNT TO BE ORDERED AND RECEIVED THERE WAS A NATIONAL BACKORDER. WHILE IN THE SHOP THEY DISCOVERED THE FRONT MOTOR MOUNT WAS NOW BAD. THIS TIME THERE IS 2600 ON NATIONAL BACK ORDER AND THIS …
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WHEN YOU STOP YOU HEAR AND FILL A LARGE CLANK AND THE ENGINE MOVING FORWARD. WE TOOK IT TO THE SHOP AND WAITED 2 MONTHS FOR THE FIRST MOTOR MOUNT TO BE ORDERED AND RECEIVED THERE WAS A NATIONAL BACKORDER. WHILE IN THE SHOP THEY DISCOVERED THE FRONT MOTOR MOUNT WAS NOW BAD. THIS TIME THERE IS 2600 ON NATIONAL BACK ORDER AND THIS TIME THERE IS NOT A TIME FRAME TO HAVE IT FIXED. I CALLED CHRYSLER AND THEY WILL NOT TALK TO ME BECAUSE I BOUGHT MY CAR USED IN 2006. CHRYSLER DOES NOT SHOW ME AS THE ORIGINAL OWNER. I AM DRIVING MY FAMILY IN A CAR THAT IS UN-SAFE. IF CHRYSLER KNOWS OF THE ISSUE THEN WHY ARE THEY NOT DOING ANYTHING TO HELP. ANY DEALER I CALL OR EMAIL TELLS ME THE SAME THING. THEY SAY THEY RECEIVE MANY CALLS A DAY ABOUT THE PART BUT THEY DON'T KNOW. YOU CAN PUT YOUR NAME ON THE LIST AND PAY FOR IT BUT CAN NOT GIVE YOU A TIME LINE TO GET IT FIXED. NOW MY WARRANTY IS UP DURING THIS WAIT. IT IS GOING ON 5 MONTHS NOW. *TR
NHTSA ODI #10266400
Mileage unknown · Apr 20, 2009
Engine And Engine CoolingPower Train
MY CAR WAS RECENTLY STATE INSPECTED AND IT WAS DISCOVERED THAT I NEEDED THE FRONT AND REAR MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA. AFTER RESEARCHING THE PROBLEM, I READ COMPLAINTS FROM MANY OWNERS WHO HAD THE EXACT SAME FAILURES WITH THEIR PACIFICA'S DESPITE LOW MILEAGE (30,000 TO 40,000 MILES). THE PROBLEM APPEARS TO BE A …
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MY CAR WAS RECENTLY STATE INSPECTED AND IT WAS DISCOVERED THAT I NEEDED THE FRONT AND REAR MOTOR MOUNTS ON MY 2004 CHRYSLER PACIFICA. AFTER RESEARCHING THE PROBLEM, I READ COMPLAINTS FROM MANY OWNERS WHO HAD THE EXACT SAME FAILURES WITH THEIR PACIFICA'S DESPITE LOW MILEAGE (30,000 TO 40,000 MILES). THE PROBLEM APPEARS TO BE A SERIOUS DEFECT WITH THIS CAR BECAUSE THE MOTOR MOUNT IS ON BACKORDER WITH THE MAJORITY OF CHRYSLER DEALERS. A CHRYSLER PARTS DEPARTMENT EMPLOYEE AT REEDMAN'S DEALERSHIP IN LANGHORNE, PA. TOLD ME THE PART IS ON BACKORDER WITH NO AVAILABILITY DATE FORECASTED. THE EMPLOYEE TOLD ME THIS IS A SURE SIGN OF A SERIOUS PROBLEM WHEN THIS OCCURS. I HAVE A PROBLEM NOW BECAUSE I WON'T BE ABLE TO DRIVE MY CAR WHEN THE STATE INSPECTION STICKER EXPIRES THE END OF APRIL. I HAVE READ THE SHORTAGE IS POSSIBLY SELF INFLICTED SO AS TO AVOID WARRANTY REPAIRS. I DON'T BELIEVE THAT IS TRUE BECAUSE BAD MOTOR MOUNTS COULD LEAD TO AN ACCIDENT AND LIABILITY ISSUES. HOWEVER, I DO BELIEVE THIS NEEDS TO BE INVESTIGATED AND IF DEEMED CREDIBLE A RECALL INITIATED TO CORRECT THE REASON FOR THE EARLY FAILURES I.E. DEFECTIVE PART OR ENGINEERING FLAW. *TR
NHTSA ODI #10266169
92,000 miles · Apr 19, 2009
Exterior Lighting
HEADLAMP 2004 CHRYSLER PACIFICA FAILURE (THIS WAS A RECALL ITEM ON 2005 MODEL ) THE RIGHT SIDE FAILED IN 2004 BUT WAS REPAIRED BY CHRYSLER NOW THE LEFT SIDE FAILED THIS COULD INCREASE THE RISK OF A NEGATIVE DRIVER OUTCOME (CRASH). *TR
NHTSA ODI #10265980
78,000 miles · Apr 14, 2009
Air BagsService Brakes, ElectricCrash
I WAS DRIVING THROUGH SLUSH DOWN A HILL WHEN THE ABS BRAKES FAILED TO SLOW ME DOWN AND I HIT TREES HEAD ON AT ABOUT 40 MPH. THE AIRBAGS NEVER DEPLOYED. TWO SYSTEMS FAILED ON THE 2004 CHRYSLER PACIFICA AWD CAR. I WAS NOT INJURED, OTHER THAN A FEW SEAT BELT BRUISES, BUT THE CAR WAS TOTALED. *TR
NHTSA ODI #10265217
14,200 miles · Apr 13, 2009
Air Bags
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHENEVER THE CONTACT TURNS THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATES. THE DEALER ORDERED A CLOCK SPRING; HOWEVER, THE PART HAS BEEN ON BACK ORDER FOR OVER TWO WEEKS. AS A RESULT, THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT DOES NOT FEEL SAFE DRIVING TH…
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TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHENEVER THE CONTACT TURNS THE VEHICLE, THE AIR BAG INDICATOR ILLUMINATES. THE DEALER ORDERED A CLOCK SPRING; HOWEVER, THE PART HAS BEEN ON BACK ORDER FOR OVER TWO WEEKS. AS A RESULT, THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE CONTACT DOES NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 14,200.
NHTSA ODI #10265128
55,000 miles · Apr 10, 2009
Engine And Engine Cooling
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND IN THE FRONT OF THE VEHICLE UNDERNEATH THE HOOD. THE DEALER COULD NOT DUPLICATE THE FAILURE. SHE HAD AN INDEPENDENT MECHANIC INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THE REAR MOTOR MOUNT TRANSMISSION WAS FR…
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TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A POPPING SOUND IN THE FRONT OF THE VEHICLE UNDERNEATH THE HOOD. THE DEALER COULD NOT DUPLICATE THE FAILURE. SHE HAD AN INDEPENDENT MECHANIC INSPECT THE VEHICLE AND IT WAS DISCOVERED THAT THE REAR MOTOR MOUNT TRANSMISSION WAS FRACTURED. THE DEALER STATED THAT THE PART NEEDED FOR THE REPAIR WAS ON NATIONAL BACK ORDER. THERE WERE 12,000 PARTS THAT WERE EXPECTED TO ARRIVE. THE CONTACT HAD BEEN WAITING TWO MONTHS FOR THE PART TO ARRIVE. CURRENTLY, THE PART HAS NOT YET ARRIVED AND IS STILL ON BACK ORDER. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 55,000.
NHTSA ODI #10264937
65,000 miles · Apr 9, 2009
Engine And Engine Cooling
THE WATER HOSE BECAME DISCONNECTED FROM THE RADIATOR ON MY 2004 CHRYSLER PACIFICA , AND THE REPAIR SHOP STATED MY MOTOR MOUNTS SHOULD BE REPLACE BECAUSE THE ENGINE IS NOT STATIONARY WHICH CAUSED THE PROBLEM. THERE IS ALSO KNOCKING AND POPPING NOISES WHEN I BREAK OR TURN CORNERS. I TOOK MY CAR IN TO HAVE THE REPAIRS DONE, BUT W…
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THE WATER HOSE BECAME DISCONNECTED FROM THE RADIATOR ON MY 2004 CHRYSLER PACIFICA , AND THE REPAIR SHOP STATED MY MOTOR MOUNTS SHOULD BE REPLACE BECAUSE THE ENGINE IS NOT STATIONARY WHICH CAUSED THE PROBLEM. THERE IS ALSO KNOCKING AND POPPING NOISES WHEN I BREAK OR TURN CORNERS. I TOOK MY CAR IN TO HAVE THE REPAIRS DONE, BUT WE CAN'T FIND PARTS BECAUSE TOO MANY OTHER CHRYSLER OWNERS NEED TO COMPLETE THE SAME TYPE REPAIRS. I CONTACTED CHRYSLER CORPORATION FOR POSSIBLE RECALL, BUT THE ITEMS OR NOT LISTED. I PURCHASE THE EXTENDED WARRANTY AT THE TIME OF PURCHASE, BUT NOTHING THAT GOES WRONG WITH THE CAR IS COVERED. HELP! THERE ARE TOO MANY PROBLEMS WITH THE CAR. *TR
NHTSA ODI #10264774
33,900 miles · Mar 13, 2009
Structure
TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP FOR A ROUTINE OIL CHANGE, SHE WAS INFORMED THAT THE PASSENGER SIDE CRADLE WAS CORRODED. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE SUBFRAME WOULD NEED TO BE REPLACED AT THE COST OF $4,000. THE CURRENT AND FAILU…
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TL*THE CONTACT OWNS A 2004 CHRYSLER PACIFICA. WHEN THE CONTACT TOOK THE VEHICLE TO THE REPAIR SHOP FOR A ROUTINE OIL CHANGE, SHE WAS INFORMED THAT THE PASSENGER SIDE CRADLE WAS CORRODED. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE SUBFRAME WOULD NEED TO BE REPLACED AT THE COST OF $4,000. THE CURRENT AND FAILURE MILEAGES WERE 33,900. UPDATED 12/09/09 *BF UPDATED 12/10/09.*JB
NHTSA ODI #10261758
48,000 miles · Mar 7, 2009
Exterior Lighting
OWN SINCE NEW 2004 CHRYSLER PACIFICA , (MFG.: FEB 2004). ORIGINALLY EQUIPPED WITH H7 HALOGEN LOW & HIGH BEAMS. ON NOV. 16, 2008, REPLACED LOW-BEAM H7 BULBS WITH 35W DDM HID KITS (HTTP://WWW.DDMTUNING.COM/PRODUCTS/DDM_35W_55W_SLIM_BALLAST_HID_KIT-101-60.HTML). HAVE ALREADY BEEN SUCCESSFULLY (FOR ALMOST TWO YEARS) USING A SIMIL…
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OWN SINCE NEW 2004 CHRYSLER PACIFICA , (MFG.: FEB 2004). ORIGINALLY EQUIPPED WITH H7 HALOGEN LOW & HIGH BEAMS. ON NOV. 16, 2008, REPLACED LOW-BEAM H7 BULBS WITH 35W DDM HID KITS (HTTP://WWW.DDMTUNING.COM/PRODUCTS/DDM_35W_55W_SLIM_BALLAST_HID_KIT-101-60.HTML). HAVE ALREADY BEEN SUCCESSFULLY (FOR ALMOST TWO YEARS) USING A SIMILAR PAIR IN MY 1987 MERCEDES 300SDL, (9004 BULB FORM FACTOR WITH HIGH/LOW BEAM ELECROMAGNETOMECHANICAL ACTUATORS). ISSUE IS NOT WITH DDM UPGRADES BUT WITH THE PACIFICA! ONLY UPON ROUGHLY BELOW 60F AMBIENT TEMP. AND AFTER LIGHTS HAVE RUN FOR A FEW MINUTES, THEY RECYCLE (I.E. FLASH OFF AND BACK ON), MOSTLY BOTH AT ONCE WHEN: A) STARTING FROM INITIAL STANDSTILL AFTER BOARDING AND THE POWER LOCKS AUTOMATICALLY ACTUATE TO CLOSE THE VEHICLE. B) SOMETIMES WHEN VEHICLE STARTS FROM STANDSTILL, EVEN WITHOUT POWER LOCKS ACTUATING. C) SOMETIMES WHEN SHIFTING FROM REVERSE TO DRIVE (E.G. GETTING OUT OF A PARKING). ISSUE NEVER OCCURS WHEN VEHICLE CRUISES, REGARDLESS OF ROAD BUMPINESS (NO LOOSE CONNECTION) AND HOW LONG AM DRIVING. FOUND SIMILAR ISSUES ON 2004 PACIFICA AND CHRYSLER 300M, SOME EVEN WITH OEM HIDS (NOT RETROFITS AS ME). 1) HTTP://VIDEO.AOL.COM/VIDEO-DETAIL/CHRYSLER-300C-OEM-HID-HEADLIGHT-PROBLEM-MALFUNCTION-HAZZARD/1136800140 2) HTTP://WWW.JUSTANSWER.COM/QUESTIONS/1RZYH-OWN-2004-CHRYSLER-PACIFICA 3) HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.EF16284!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.EF16284%20WHAT%20TYPE%20OF%20HEADLIGHT%20ON%202005%20PACIFICA&COUNT=20 COTTAGE INDUSTRY AROSE SELLING CAPACITORS SO HIDS SURVIVE GLITCHES PRESENT ON CHRYSLER HEADLIGHT SOCKETS: 1) HTTP://WWW.STEALTHAUTO.COM/PRODUCTS/HID-ANTI-FLICKER-CAPACITOR__HID-CAP.ASPX 2) HTTP://CGI.EBAY.COM/EBAYMOTORS/HID-DECODER-CANCELLER-ANTI-FLICKER-CAPACITOR_W0QQITEMZ330309702198QQCMDZVIEWITEM 3) HTTP://WWW.300CFORUMZ.COM/SHOWTHREAD.PHP?T=5954 AM POSITIVE THE ISSUE IS NOT ELECTRICAL BUT RATHER A FIRMWARE BUG! *TR
NHTSA ODI #10261039
58,786 miles · Feb 26, 2009
Equipment
RADIO GONE OUT IN A 04 CHRYSLER PACIFICA. *TR
NHTSA ODI #10260035
NHTSA investigations
3EA06010 · Fuel Tank Punctures
Opened Jun 15, 2006 · Closed Oct 11, 2007
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage; Fuel System, Gasoline:storage:tank Assembly; Fuel System, Other:storage; Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Additional source detail variants (4)
Fuel System, Gasoline:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Gasoline:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
Fuel System, Other:storage:tank Assembly
EA06-010 WAS OPENED BASED ON INFORMATION GATHERED IN PRELIMINARY EVALUATION PE06-009.PE06-009 WAS OPENED BASED ON INFORMATION OBTAINED IN A PEER INFORMATION REQUEST AS PART OF A PRELIMINARY EVALUATION (PE05-050) OF FUEL TANK PUNCTURE IN MODEL YEAR (MY) 2003 THROUGH 2006 NISSAN MURANO VEHICLES.IN JANUARY 2006, NISSAN SUBMITTED A DEFECT INFORMATION REPORT TO ODI THAT IDENTIFIED A DEFECT IN THE FUEL TANK SHIELDING IN APPROXIMATELY 209,000 MY 2003 THROUGH 2006 NISSAN MURANO VEHICLES.TO REMEDY THE PROBLEM, NISSAN INSTALLED SHIELDS ON THE EXPOSED FRONT SURFACES OF THE RECALLED VEHICLES.PEER DATA COLLECTED FOR MY 2004 THROUGH 2005 PACIFICA VEHICLES DURING PE05-050 INCLUDED 120 FIELD REPORTS DOCUMENTING TANK REPLACEMENTS DUE TO PUNCTURE OR DAMAGE BY ROAD DEBRIS AS PART OF A PARTS RESTRICTION PROGRAM CONDUCTED AT THE REQUEST OF THE TANK SUPPLIER (INERGY). ANALYSIS OF THE INFORMATION PROVIDED BY CHRYSLER DURING PE05-050, PE06-009 AND EA06-010 SHOW THAT THE FRONT SURFACE OF THE FUEL TANKS IN THE SUBJECT PACIFICA VEHICLES IS NOT COMPLETELY PROTECTED FROMROAD DEBRIS BY THE FLOOR PAN OR OTHER BODY STRUCTURE.THE TANKS WERE COMPARED WITH PEER VEHICLES, INCLUDING SEVERAL IDENTIFIED BY CHRYSLER AS SHARING SIMILAR DESIGN CHARACTERISTICS (UNSHIELDED HIGH-DENSITY POLYETHYLENE PLASTIC FUEL TANKS IN A SADDLEBAG CONFIGURATION).SOME OF THE PEER DESIGNS REVIEWED BY ODI PACKAGED THE TANKS IN RECESSED CAVITIES IN THE FLOOR PAN OR USED SHIELDS TO PROTECT EXPOSED SURFACES ON THE FRONT OF THE TANK.IN GENERAL, THESE TANKS HAD THE LOWEST COMPLAINT RATES FOR TANK PUNCTURE BY ROAD DEBRIS. HOWEVER, OTHER PEER DESIGNS REVIEWED BY ODI HAD PACKAGING SIMILAR TO THE SUBJECT VEHICLES AND SOME OF THESE ALSO HAD SOME COMPLAINTS OF TANK PUNCTURE.NONE OF THE PEER VEHICLES ANALYZED BY ODI HAD TANKS PUNCTURE DATA COMPARABLE TO CHRYSLER'S FIELD REPORTS FROM ITS PART RESTRICTION PROGRAMS, SO THAT DATA COULD NOT BE USED IN PEER COMPARISONS. ANALYSIS OF THE COMPLAINT DATA SHOWS THAT THE RATE FOR THE SUBJECT VEHICLES IS ABOUT HALF THAT OBSERVED IN THE RECALLED MURANO VEHICLES AND NOT SIGNIFICANTLY HIGHER THAN SOME OF THE PEER VEHICLES ANALYZED WITH SIMILAR DESIGN CHARACTERISTICS.TESTING BY THE NHTSA VEHICLE RESEARCH AND TESTING CENTER (VRTC) SHOWED DIFFERENCES BETWEEN THE MURANO AND PACIFICA FUEL TANK PACKAGING AND EXPOSURE TO ROAD DEBRIS THROWN BY THE FRONT TIRES.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
RQ06002 · Engine Stalling
Opened Feb 27, 2006 · Closed Jun 22, 2006
Status: closed (inferred from source dates) · Engine And Engine Cooling; Fuel System, Gasoline; Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Additional source detail variants (3)
Engine And Engine Cooling
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Fuel System, Gasoline
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
Vehicle Speed Control
ON FEBRUARY 27, 2006 RQ06-002 WAS OPENED IN RESPONSE TO 60 COMPLAINTS OF ENGINE STALL, MOSTLY DURING LEFT-HAND TURNS, IN MODEL YEAR (MY) 2004 TO 2006 CHRYSLER PACIFICA VEHICLES THAT WERE OUTSIDE THE SCOPE OF RECALL 04V-113.IN MARCH 2004, DAIMLERCHRYSLER INITIATED RECALL 04V-113 ON 34,561 MY 2004 PACIFICA VEHICLES TO CORRECT A CONDITION THAT COULD RESULT IN ENGINE STALL WHILE MAKING A LEFT-HAND TURN AFTER A COLD-START.DURING RQ06-002 IT WAS DETERMINED THAT RECALL 04V-113 DID CORRECT THE SPECIFIC CAUSE OF THE ENGINE STALLING CONDITION FOR THAT SPECIFIC POPULATION.HOWEVER, TWO OTHER CONDITIONS WERE IDENTIFIED THAT COULD ALSO CAUSE ENGINE STALLING DURING TURNING MANEUVERS:(1) AN ISSUE WITH MISBUILT FUEL PUMPS THAT PRIMARILY AFFECTED ABOUT 17,000 MY 2005 PACIFICA VEHICLES BUILT DURING AUGUST AND SEPTEMBER 2004; AND (2) A SOFTWARE CONDITION AFFECTING VAPOR PURGE IN ABOUT 131,000 MY 2005-06 PACIFICA VEHICLES BUILT FROM JULY 2004 THROUGH NOVEMBER 2005. AN ENGINEERING ANALYSIS, EA06-013, HAS BEEN OPENED TO FURTHER EXAMINE THE SCOPE, FREQUENCY AND SAFETY CONSEQUENCES ASSOCIATED WITH EACH OF THESE CONDITIONS IN THE SUBJECT VEHICLES.
PE06009 · Fuel Tank Punctures
Opened Feb 22, 2006 · Closed Jun 15, 2006
Status: closed (inferred from source dates) · Fuel System, Gasoline:storage:tank Assembly
ON FEBRUARY 22, 2006, ODI OPENED PE06-009 TO INVESTIGATE REPORTS THAT THE FUEL TANKS ON MODEL YEAR (MY) 2004 TO 2005 CHRYSLER PACIFICA VEHICLES MAY BE PUNCTURED BY CONTACT WITH ROAD DEBRIS.THE NUMBER OF REPORTS SUBMITTED BY CHRYSLER WAS SIGNIFICANTLY HIGHER THAN THOSE SUBMITTED BY OTHER MANUFACTURERS WHO WERE REQUESTED TO SUBMIT DATA AS PART OF INVESTIGATION PE05-050 INTO MY 2003 TO 2006 NISSAN MURANO VEHICLES THAT MAY HAVE HAD INSUFFICIENT SHIELDING OF THE FUEL TANK TO PREVENT PUNCTURES AFTER CONTACT WITH ROAD DEBRIS.NISSAN ISSUED RECALL 06V-003 INVOLVING INCREASING THE SHIELDING OF THE FUEL TANKS TO REDUCE THE LIKELIHOOD OF TANK PUNCTURES. CHRYSLER HAS NOTED THAT THEY HAD IN PLACE FROM JANUARY 2003 TO JUNE 2005 A PARTS RESTRICTION PROGRAM ON PACIFICA FUEL TANK REPLACEMENTS WHICH MAY HAVE MADE THE NUMBER OF REPORTS ARTIFICIALLY HIGH IN COMPARISON TO MANUFACTURERS WHICH DID NOT HAVE A SIMILAR PROGRAM IN EFFECT.CHRYSLER ALSO QUESTIONED WHETHER MANY OF THE FIELD REPORTS OF FUEL TANKS REPLACED DUE TO DAMAGE FROM UNKNOWN CAUSE WERE ACTUALLY PUNCTURED. THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-010) TO GATHER ADDITIONAL INFORMATION CONCERNING THE ALLEGED DEFECT IN THE SUBJECT VEHICLES.
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