2024 Chrysler Pacifica PLUG-IN Hybrid

We were driving on a 2 lane stretch of highway under construction. There were concrete barriers at the edge of the left and right lanes. There were no shoulder pull off areas or highway exits. We had been driving at highway speeds for 30 minutes. For about the next 10 minutes, there was heavy traffic congestion. Traffic was periodically stopped in both lanes and generally moving at less than 30 MPH. We were in the left lane when we got an audible chime followed by a dash board message, “Stop Safely - Vehicle will Shut Off Soon”. I was hoping the warning would give me enough time to get off the highway. I used my turn signal to change lanes but the traffic in the right lane would not let me in. I pushed on the gas and there was no engine response and the check engine light was on. I put my hazard lights on and rolled to a stop. The vehicle was blocking the entire left lane and there was no where else to go. We needed a tow. Roadside assistance instructed us to call 911. The vehicle is being repaired under warranty. The engine and transmission are available for inspection upon request to the rental car owner. My family and the other highway drivers safety was put at risk. It is my understanding that over 60,000 HEV Pacifica vehicles were recalled between 2017-2023 for this issue. The corrective action was not to mechanically engineer the problem out of the vehicle but to install a software update to provide the dash board audible and verbal warnings. The 2024 models come with the software mod and so there is no current recall for this years model. I would argue the recall fix is inadequate. There are many roadways where it is not possible with the warning time provided to “Drive to a safe location” and safety continues to be compromised. Verbally filed with NHTSA, ID11598224 due to not having a VIN for the web site entry. My intent is not to duplicate the report, but to provide a more accurate 1st hand account with this submission.

The contact rented a 2024 Chrysler Pacifica. The contact stated while driving 20 MPH on a two-way highway in traffic in a construction zone, the vehicle stalled in the passing lane. The message drive to a safe location, the engine would shut off soon message was displayed. The vehicle was towed to a truck stop. The vehicle was then towed by the rental company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 9,000. The VIN was not available.

We purchased the vehicle in Feb 2024. On [XXX] a check engine light came on while driving on [XXX] (1 lane highway) and a few seconds later the on the display on the instrument panel stated "Stop Safely, the vehicle will shut off soon" and the vehicle immediately started slowing down and lost the ability to accelerate. Luckily the vehicle was able to pull off the road about 20 seconds after the "Stop Safely" caution appeared. We tried shutting down the vehicle and restarting with no change. We let the vehicle sit for approximately 10 minutes and the vehicle was able to start back up with a "Check Engine" caution light. We were able to limp the vehicle home. The vehicle was brought into the dealer on the 29th of May and found multiple error codes on the vehicle. The maintainer said would require a new PIM Power Inverter P/N 68381781-AD. The part is not available and is on back order (Dealership said it could take months). I contacted Chrysler at 1-800-334-9200 on 6 June and discussed the issue. They said they will elevate my case to a supervisor and will call me back within 24 hours. They did not call back. On 11 June my case worker was unavailable and left a voice mail. And on 12 June I contacted Chrysler at the above number again and spoke to a different person who said my case worker is the only one that can handle my issue. Again, they have not returned my call. Lastly, I called another dealer in Orlando to see if they had the part (above part number), they said that they had 5 vehicles waiting for the part and the PIM Power Inverter is on back order (which he said that the part could take months). Bottom line, if the vehicle would have shut off like it did on a freeway like the I-95, this would have ended in an accident or worse. The vehicle is not safe to drive let alone it is a minivan which we take our children in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact rented a 2024 Chrysler Pacifica Hybrid. The contact stated the message "Stop Safely- The Vehicle Will Shut-off Soon" was displayed. The contact stated while driving uphill at an unknown speed, there was a loss in automotive power. The check engine warning light remained illuminated. After restarting the vehicle and proceeding to drive up the hill, the failure occurred. The vehicle was able to be restarted. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,791.

I was driving at highway speed westbound in the middle lane of the Long Island Expressway in Queens, New York when I felt an unusual motion and heard an unusual noise. The dashboard warning said that the engine had shut down and that I should move to the nearest safe place. All acceleration was lost and the vehicle was only rolling. This was a dangerous situation but I did manage to change lanes to the right. The vehicle then rolled to a stop in the right lane of the highway (with no shoulder). I could not restart it. I had to wait for some period of time before a tow truck could come to move me off the highway.

•What component or system failed or malfunctioned, and is it available for inspection upon request? The engine shut off and I lost the ability to accelerate. The issue only resolved when I turned off the vehicle and opened my car door while on the highway and had oncoming cars driving next to me at 55+ MPH. After shutting the car door and turning the vehicle back on, I was able to continue to drive home. The check engine light remains on while the vehicle is powered on, now. This vehicle is available for inspection upon request. •How was your safety or the safety of others put at risk? The engine lost power as my wife, two children, mother, and I were going down a ramp attached to the highway. We lost momentum and ability to accelerate and I had to stop on the side of the highway as cars had to drive around us as we were forced to stop half on the right highway shoulder and half in the right-most lane. •Has the problem been reproduced or confirmed by a dealer or independent service center? Not that I am aware of. •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not as of 06May2924, I reached out to the Bachman Jeffersonville Indiana dealer that I purchased this vehicle from to collect the vehicle’s issue code(s). •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? “Stop Safety Vehicle Will Shut Off Soon” appeared when the vehicle first had the issue occur. Now the check engine light remains on when the vehicle is powered on.