2023 Chrysler Pacifica PLUG-IN Hybrid

Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did not warn vehicles behind me that I was having an incident. During this incident, the vehicle speedometer was inoperable, displaying "-- --" instead of a speed. I was lucky to be able to pull to the shoulder, but with the narrow shoulder and my child in the car I felt safer limping off the highway using primarily the shoulder. I was terrified and had some cars nearly hit me/honk as I was going approximately 10 miles per hour on a 55mph roadway. I have seen similar reports on online forums for chrysler pacifica minivans, so I am not the only one to encounter the issue. The vehicle has also at times refused to go into gear while in Park, which is a related problem but I don't deem it a safety issue. The problem is intermittent and the service center is able to see 'codes' when they examine the vehicle but as the issue is intermittent they have returned the car to me twice with no repairs performed since it didn't occur while they had it. The warning lights and turtle mode occurred simultaneously or within a few seconds. I have a video during the incident. I can see the fuel gauge needle rising and falling wildly, turtle mode, a picture of a wrench, check engine, parking brake, brake, collision avoidance, ABS, and others. Each time the vehicle has gone in for service they have seen and cleared codes but they did not come back immediately, so no repairs were attempted. It is in the shop again currently and I have escalated to the manufacturer to hopefully get greater assistance.

I bought a new 2023 Chrysler Pacifica Hybrid in March 2024. In April 2024, mileage 2,301, while driving on neighborhood roads, this warning message appeared: "Stop Safely Vehicle Will Shut Off Soon" and the Engine Check/Malfunction Indicator Warning light illuminated. I had about 15-30 seconds to pull over and then the vehicle lost all power. All warnings were gone the next morning so I hoped it had been a glitch. 3 days later it happened again (mileage 2,559). I didn't think it was a glitch anymore so I had the vehicle towed to an authorized Chrysler dealer. STAR (Chrysler) advised them to check PIM connectors and return the vehicle to me. I had been unable to drive the vehicle for 15 days. Less than a month later, mileage 3,933, it happened again. I had it towed again to the same dealer. This time STAR advised and approved replacing the transmission. This incident added 28 days of being unable to drive the vehicle, for a total of 43 days. 23 days later, while driving on an out-of-state highway, mileage 5,012, it happened again. This was extremely dangerous since we were driving at highway speed and did not have much time to pull over before the vehicle shut off. I had it towed to an authorized dealer near where I was staying out of state. That dealer performed repairs even though I didn't authorize any. I have no reason to believe that Chrysler can fix the problem.

Vehicle was purchased new on [XXX]. 360 surround cameras and Connect box malfunctioned and vehicle was brought in for service on July 10, 2024. I was told by the service advisor that the camera was a poor connection and simply plugged back in but they were unable to reproduce the UConnect issue and that it was currently working. On [XXX] I started the vehicle in my driveway and it immediately entered "limp mode" with a large red turtle appearing on the dash and the check engine light illuminated. The vehicle would not drive greater than 5mph and posed a safety risk on the road so was towed to the dealer. The hybrid battery coolant hose was replaced and I picked up the vehicle on [XXX]. The diagnostic code relayed to me was P0C44-00. On [XXX], I started the vehicle in a family member's driveway and it again entered limp mode with the red turtle and check engine light displayed. The vehicle was again not able to be driven and was towed to the dealer. Chrysler engineers are now involved in the repair. I do not know if the previous camera and UConnect Box issues are related to the red turtle limp mode. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought a new 2023 Chrysler Pacifica Pinnacle from the dealership with 20 miles on it. The next day, I was driving the car and exiting the highway when it said “rear safety alert, vehicle will shut off.” The car turned off and my kids and I were stranded on the highway exit blocking traffic. I called the dealership and they picked it up to try to see what was wrong. I was told it needed a new battery from sitting in the dealership for months . We considered trading in the car since I know longer felt safe, but I trusted them to fix it and make it safe. Once I got the car back, within 24 hours it did the exact same thing and shut down while entering the highway this time. The car is currently at the dealership again. I do not feel safe that it will not randomly keep turning off.