2022 Chrysler Pacifica PLUG-IN Hybrid

My car has lost power unexpectedly while driving 3 times in the past month. Twice on the highway, and once in a residential area. I had to coast until I could safely pull over. The engine light stays lit for up to 1 day. The "D" in the gear shifter flashes. After turning off the ignition for several minutes, the engine will restart and the car can resume driving. The Chrysler service department says they cannot find anything wrong with my vehicle and it may be due to the recall issue. This sudden loss of power is extremely dangerous and I am fearful every time I drive this car. Customer service has been extremely unhelpful. A case has been opened for me for 2 weeks now and no one ever calls me, even though I have been repeatedly told someone will reach out to me. I have been calling almost daily and all I am told is that there is no repair available for the recall out on my vehicle and they cannot provide me with a rental. I'm not sure what needs to happen before someone will help me. Either I will end up in a vehicle collision and I will have to pursue legal recourse, or I may have to look into the lemon law. Extremely disappointed in Chrysler.

Second complaint for same issue. Our vehicle stalled 6 times over the course of 17 miles driving around town, maximum of 50 MPH at times. We have multiple videos of this. Have contacted Chrysler and was told they do not have a fix for this issue even though they are aware it is a safety issue. Awaiting call back on how they will help resolve this issue ASAP as the car is basically undrivable with stalling that many times in such a short trip!

I drive on the freeway, and I lost any power with the car, I'm lucky my baby was not in my car on that day. It happened two times and I go to the Mopar service center, they tell me they don't have the part for that, and I ask them what's should I do with that situation, and they said that's a good question, I have no idea, but you can wait for the part and I don't know when the part comes in maybe a week, and maybe few months.

While driving on the highway, the vehicle coaster to a stop. It gave a warning to plug in the battery for conditioning and the D was blinking. It said to put to P to stop. Was able to coast to the side of the highway safely and vehicle had to be stopped and turned off to be able to run. This happened 4 times in under 30 miles on the highway.

Driving in traffic, slowed to a stop for red light and dash lights came on. Vehicle would appear to start, but transmission would not engage (gear selector light would blink, instead of being a solid light). If I let off the brakes with the car in drive, the vehicle would roll backwards (as if in neutral). After several minutes of pressing start/stop button, the vehicle eventually started and went into gear. I called FCA about the issue, and they couldn’t find any service center to accept my vehicle within a week, and told me I could rent a car on my own if I was concerned.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Hello. I am writing to say that the proposed fix for NHTSA 23V-010 and FCA 03A is insufficient. The stated problem is a short causing a loss of motive power. The proposed fix is a software update that informs the driver of the situation. This is not a repair for the root cause which as stated in the recall is a short causing a loss of motive power. I propose that the NHTSA put more pressure on Chrysler to repair the root cause of the problem instead of a software update that merely notifies the driver. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available.

Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership.