2022 Chrysler Pacifica PLUG-IN Hybrid

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available.

Vehicle lost ability to accelerate on highway engine shit off, lost power steering, dashboard read “press break and push button to start” as though vehicle were turned off. Dashboard displayed default message “service hybrid electric vehicle system”. Happened 3 times in span of 3 days. 2 of which were on the highway, the 3rd was on exit ramp of highway. The inability to accelerate/loss of power steering while driving is a huge safety concern. We called dealership, service manager immediately acknowledged safety concern and picked up vehicle at our home. Vehicle is currently being evaluated at dealership.

On 11/19/22, while driving to a family member's for Thanksgiving week, we stopped to get gas and turned the vehicle off. When attempting to start, we received a "Service Charging System" error on the dash and the vehicle would not start. Fortunately after waiting several minutes we were able to get it started and made it to our destination. The next morning it did not start and we had it towed to the nearest dealer. The issue was reproduced at the dealer and they did some things to clear error codes, recalls, etc. and the vehicle started one day but then the issue reoccurred the next day. After three weeks they were able to upgrade the hybrid system software which seemed to do the trick. We picked up the vehicle and drove it home. Two weeks later on Christmas day when we were leaving a family party the issue came back and we were not able to get it started. The next day 12/26/22, we had it towed to the nearest dealer where it is currently at as of this writing. When it was delivered to the dealer the issue was still present however they did not bring it in to service for a week and when they did the issue was not there. They are working to recreate the issue to try and diagnose. There were no warnings or error messages in advance of this issue occurring. Luckily this issue did not happen while driving as that would have put myself and family in a dangerous system. The fact that this issue has not been resolved and seems to occur randomly is a major concern. I do not feel safe driving this vehicle knowing that this can happen and leave us stranded or in an unsafe situation. We are currently working with the dealer with hopes of a solution but this is a serious issue.

Have a 2022 Chrysler Pacifica Pinnacle which we picked up 10/8. This incident occured 11/3, Issue occurred with car under 1000 miles driven. So less than 1 month of ownership. Driving on 4 lane highway during stop and go traffic. Driving approximately 15-20 MPH. Car suddenly loses all forward motive power with engine light and battery light flashing on dashboard. in center dash it was saying "Service Charging System". Luckily, was able to coast to shoulder of highway. Was unable to restart car for 15 minutes, Car kept saying to put into P and until after completely turning the car off by opening the driver side door to simulate leaving the vehicle, and then closing the door. Drove to dealer and car stored DTC P0A45 error code, which they cleared and test drove for 50 miles. They could not reproduce the issue. Losing driving power is very dangerous while driving at any speed! this is a HUGE safety concern for my family with two small children. This needs to be investigated and a cause determined! This is a major accident or even death waiting to happen!

Twice while driving on the highway the accelerator stopped working and the dash acted as if the car was off - it instructed to hold the brake and press the start button to turn it on. After coasting over to the side of the road I was able to put it in park, but pressing the power button did not turn it off. The check engine light and battery light were both on (they turned on as soon as the car "shut off") We had to disconnect the 12V battery and reconnect it to reset the system and then it started normally - we googled the problem to find this fix so apparently it is not uncommon. Both times it happened on the highway with a 75mph speed limit, where it is incredibly dangerous for you car to just stop working!

Twice now driving on the freeway in my brand new 2022 Plug-in Pacifica with 10K miles— all of a sudden there is a rumble (feels like a down shift) and the vehicle won’t accelerate. The dash message started flashing “Put in P to Start.” However, the car is still on and in “run.” I pulled over, put the vehicle in park, and turned it off. Then I had to push start button several times to unlock the shifter to go to drive again. A check engine light came on. The first time it happened, I finished my trip. Later that day when I had parked the car for a few hours the check engine light went off. The second incident happened a week later. The engine light came on. So I dove to the closest Auto Zone for a code reading. It came back at: P0A43.

I brought my Hybrid Pacifica in Fed,2022. Last month it just lost power while I was driving and after that engine light up. Need to wait couple minutes to restart the engine and this issue has been reproduced every day. I brought the car to the dealership and they confirm the issue, they did update the software(recalls) but did work. so far they hold the car for a month waiting for parts to replace.

While driving on the freeway, check engine light came on, all acceleration power was lost, car directed me to “put car in park, press brake, and push start button.” This led to extremely dangerous situation of having to navigate traffic and reach the shoulder with no ability to accelerate. Vehicle was powered down and restarted and was able to return to the road. This has happened 10 times total. This is the first reoccurrence since getting the power inverter module replaced at the dealership four days ago.