2020 Chrysler Pacifica PLUG-IN Hybrid

The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back to the same dealer. The dealer was unable to duplicate the failure again. The vehicle was not repaired. The contact stated that the failure occurred while driving at various speeds and was a recurring failure. The manufacturer was contact and referred the contact to a dealer for a diagnostic test. The failure mileage was 57,016.

The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Action Number: RQ24004 (Electrical System). The failure mileage was approximately 50,000.

I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through my State Farm insurance but had trouble getting a vehicle to my location. After an hour of being stranded on the highway in high heat with small children, the car finally turned back on, with the check engine light on. I took it to the Chrysler service station in Walla Walla. They said that the car showed no errors and that it was safe to drive. The check engine light turned back off. I researched this and it’s related to recall 03A, which I am now having performed. The problem is that the fix they are doing for 03A does not fix the underlying problem — it just changed the text of the error message and adds potentially a few more seconds before the car turns off and I lose control of the vehicle. I don’t understand why this “fix” was accepted if the car is still unsafe to drive. I would expect Chrysler to have to replace the faulty components in the transmission. I often have to drive in remote, unpopulated areas in bad weather, icy conditions, etc. Even with the “fix”, the car will not be safe to drive in such conditions. What if my car turns off when I’m on a mountain pass on an icy road? If I survive the crash, I’ll still be stuck on the side of the road in freezing conditions. I am extremely disappointed that the NHTSA approved this “recall fix” that leaves these vehicles unsafe to drive. Because of the problems with this car, I can’t get very much for it in trade-in, and honestly it would be unethical to sell it to an unsuspecting family. Now I’m stuck with an expensive, unsafe vehicle.

While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. The first time it occurred on a narrow mountain road at night but I was safely able to drive slowly for about a mile before finding a parking lot to pull over. Several times were significantly more dangerous and occurred while traveling 70mph on a busy interstate and forcing us to navigate across several lanes of traffic into the emergency lane in a vehicle that is no longer able to keep up with traffic due to significant power loss when limp mode. Once pulled over, the vehicle must be turned off for several seconds before restarting and driven again. Occupants are at significant risk of being involved in a collision during the entire process from unexpected power loss, navigating traffic with said power loss, parking and restarting the vehicle on the side of a busy road, and attempting to safely merge back into traffic which is often traveling 70+mph. This entire issue is due to a faulty wiring harness in the transmission of 2017-2023 Chrysler Pacifica Hybrid that can short circuit and requires immediate shutdown of the vehicle when it occurs. Thus far the only remedy from Chrysler is a software update which installs a driver warning to pull over and restart the vehicle before it shuts down instead of immediately shutting off. This is marginally better than complete power loss but still poses significant increased safety risk for passengers and surrounding vehicles and a remedy that stops the failure from occurring in the first place needs to be implemented immediately. This has been known to effect 70,000 vehicles from 2017-2023 year models and the fact that a remedy to the actual problem has not yet been made is appalling and dangerous.

Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my car hasn't returned my phone calls or voice mails in a week now to inform me how long I might be without my vehicle. A day before the incident a message appeared: ?service Hybrid electrical system It happened fast but prior to the failure the display flashed red and sounded an alarm Shift to P to start for a few seconds, then the gear shifter was flashing....then I lost all power.

The car has lost power while driving multiple times. It was in the shop for many months more than once regarding the issue. An error came on the screen saying “vehicle speed may be reduced” then it stopped. The most recent time. After the recall fix. I got a second warning telling me to pull over because the car was going to stop. I barely made it off the highway into a parking lot. The time before that I was off the side of the road on a frontage road because the car could not make it to a parking lot.

The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

My family was driving down the highway and an error message came on the dashboard telling us to " stop safely. Vehicle will shut off soon". The vehicle lost acceleration power making it dangerous to change lanes. We made it to the shoulder and turned off the car. We called our service station since they had just done a recall update regarding these types of error messages. We were able to start the car again with only the engine service light on. We assumed there was some type of issue as we transferred from battery to gas since it's a hybrid. We had just drained the battery when this error message had appeared. However, this happened again less than an hour later into our trip but and our battery had gained some power due to hills. We again pull to the shoulder. We're able to turn off the car. Let rest for 1 minute restart and then it was drivable. In total this happened six times on this long distance trip. Never before have we had this issue. The car has 24,000 mi on it. Our safety was put at risk because we had to pull onto the shoulder on busy highways and restart the car. We've scheduled a service appointment at the first available time with the local dealership. We are currently out of town on vacation and cannot take it to the dealership that did the recall.