IllustrationWHILE DRIVING, I EXPERIENCED A SUDDEN LOSS OF POWER. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA "TURTLE MODE") AND THEN WOULD NO LONGER ACCELERATE AT ALL. IT HAS BEEN DETERMINED THAT AN ENTIRELY NEW TRANSMISSION IS REQUIRED.
2017 Chrysler Pacifica PLUG-IN Hybrid
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2017 Chrysler Pacifica PLUG-IN Hybrid do not stand out strongly from the model-year median of 42.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Pacifica PLUG-IN Hybrid years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
180–25K
525–50K
350–75K
375–100K
0100–150K
0150K+
29 reports with mileage · 50 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Hybrid Propulsion System. Review the 19 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 18 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
1 crash reports5 fire reports3 injury reports
What owners actually said
79 reportsTHE BRAKES ON MY VEHICLE RANDOMLY GO OUT. SOMETIMES THE BRAKES GO OUT LONG ENOUGH THE ENTIRE CAR STARTS SCREAMING AT YOU TO BREAK BECAUSE YOU GET TOO CLOSE TO THE VEHICLE IN FRONT OF YOU. IT'S UNPREDICTABLE. THE CAR HAS ALWAYS BEEN IN MOTION WHEN THIS HAPPENS.
WHILE DRIVING 45 MPH ON 4-LANE DIVIDED SURFACE STREET, A WARNING CHIME SOUNDED, ALL THE DASH LIGHTS ILLUMINATED, AND THE ENGINE DIED. ONCE STOPPED, WAS UNABLE TO RESTART THE ENGINE. ALL THE LIGHTS REMAINED ON, AS DID THE RADIO, ETC. WAS ABLE TO 'START' THE SYSTEM IN ORDER TO PUT IT IN NEUTRAL AND GET PUSHED TO SIDE OF ROAD. ENGI…
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WHILE DRIVING 45 MPH ON 4-LANE DIVIDED SURFACE STREET, A WARNING CHIME SOUNDED, ALL THE DASH LIGHTS ILLUMINATED, AND THE ENGINE DIED. ONCE STOPPED, WAS UNABLE TO RESTART THE ENGINE. ALL THE LIGHTS REMAINED ON, AS DID THE RADIO, ETC. WAS ABLE TO 'START' THE SYSTEM IN ORDER TO PUT IT IN NEUTRAL AND GET PUSHED TO SIDE OF ROAD. ENGINE WOULD STILL NOT TURN OVER. ELECTRONICS REMAINED ON - WOULD NOT TURN OFF EVEN WHEN DOOR WAS OPENED. TOW TRUCK DRIVER PULLED A SWITCH TO ENABLE HIM TO PUT IT IN NEUTRAL AND THE ENGINE STARTED. APPARENTLY WHEN THAT HAPPENED, IT CLEARED THE CODES AND THE CHRYSLER GARAGE WAS UNABLE TO IDENTIFY THE PROBLEM. AFTER FOUR DAYS OF TRYING TO RECREATE THE PROBLEM, THEY GAVE UP AND GAVE ME THE CAR BACK. I AM EXTREMELY UNCOMFORTABLE DRIVING IT NOW. HAD ONE PREVIOUS INCIDENT WHERE THE CHIME SOUNDED AND ALL THE DASH LIGHTS CAME ON, BUT DID NOT LOSE POWER, OR STEERING. ENGINE LIGHT CAME ON, BUT ONCE CAR WAS STOPPED AND THEN RESTARTED, LIGHT DID NOT COME BACK ON. BOTH TIMES THAT HAPPENED, THE ELECTRIC BATTERY WAS DEPLETED AND CAR WAS IN HYBRID MODE, USING THE GAS ENGINE.
TL* THE CONTACT OWNS A 2018 (NA) CHRYSLER PACIFICA HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. ONCE IT WAS RESTARTED, THE TEMPERATURE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (RY DELL CHRYSLER DODGE JEEP RAM, 700 SAN FERNANDO ROAD, SAN FERNANDO, CA 91340) WHERE IT WAS DIAGNOSED THAT T…
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TL* THE CONTACT OWNS A 2018 (NA) CHRYSLER PACIFICA HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. ONCE IT WAS RESTARTED, THE TEMPERATURE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (RY DELL CHRYSLER DODGE JEEP RAM, 700 SAN FERNANDO ROAD, SAN FERNANDO, CA 91340) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE TEMPERATURE SENSOR AND A NEW TRANSMISSION WAS NEEDED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD NOT HONOR THE WARRANTY ON THE VEHICLE. THE FAILURE MILEAGE WAS 278.
I BOUGHT A NEW PLUG IN HYBRID CAR WITH AN ADVERTISED "AUTOMATED EMERGENCY BREAKING" AND 32 MPG GAS ONLY MILAGE, AND MPGE OF 84. IT DOES NOT HAVE THE AUTOMATIC BREAKING, AND GETS 24 MPG ONLY. I HAVE HAD 25 DOCUMENTED COMMUNICATIONS WITH THE DEALER, CHRYSLER CUSTOMER SERVICE (CASE 33518003) WHICH WAS "ESCALATED" TWO LEVELS - BU…
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I BOUGHT A NEW PLUG IN HYBRID CAR WITH AN ADVERTISED "AUTOMATED EMERGENCY BREAKING" AND 32 MPG GAS ONLY MILAGE, AND MPGE OF 84. IT DOES NOT HAVE THE AUTOMATIC BREAKING, AND GETS 24 MPG ONLY. I HAVE HAD 25 DOCUMENTED COMMUNICATIONS WITH THE DEALER, CHRYSLER CUSTOMER SERVICE (CASE 33518003) WHICH WAS "ESCALATED" TWO LEVELS - BUT NEVER ADDRESSED. THE DEALER PROPOSED I SELL IT BACK TO THEM AS A "USED CAR" AT A HUGE DISCOUNT - AND I WANT A FULL REFUND. NORTH CAROLINA LEMON LAW OFFICIALS (MR. DAVID FOX - 1-877-5-NO-SCAM) SAID I SHOULD TAKE CASE TO YOUR AGENCY.
THREE NOTABLE ISSUES. FIRST, THE ELECTRICAL SYSTEM RANDOMLY CRASHES AND I RECEIVE A HUGE GLARING 9-1-1 ERROR SCREEN THAT THE VEHICLE PHONE SYSTEM NEEDS SERVICE. SECOND, THE ONBOARD CHARGING SYSTEM DOES NOT CHARGE CORRECTLY LEADING ME TO BELIEVE FAILURE IS OCCURING. LASTLY, THE DRIVERS AUTOMATIC SIDE SLIDING DOOR OFTEN MALFUN…
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THREE NOTABLE ISSUES. FIRST, THE ELECTRICAL SYSTEM RANDOMLY CRASHES AND I RECEIVE A HUGE GLARING 9-1-1 ERROR SCREEN THAT THE VEHICLE PHONE SYSTEM NEEDS SERVICE. SECOND, THE ONBOARD CHARGING SYSTEM DOES NOT CHARGE CORRECTLY LEADING ME TO BELIEVE FAILURE IS OCCURING. LASTLY, THE DRIVERS AUTOMATIC SIDE SLIDING DOOR OFTEN MALFUNCTIONS WHICH COULD CAUSE INJURY
WHEN BACKING UP IN A NEW POORLY LIGHTED PARKING DECK, THE SAFETY BRAKING SYSTEM AND BACK UP CAMERA WITH ASSOCIATED WARNING BEEPS DID NOT ENGAGE. THE RESULTING CRASH DAMAGED THE BUMPER, REAR LIFTGATE, REAR WINDOW, AND ME.*BF *TR
CAR WAS POWERED ON, PUT IN REVERSE AND WE BEGAN BACKING DOWN A STEEP DRIVEWAY. PART OF THE WAY DOWN THE MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND POWER BRAKES AND COULD NOT OPERATE THE GEAR SHIFTER. WE COULD NOT GET THE VEHICLE TO RESTART ON THE HILL BUT WERE ABLE TO ROLL DOWN TO THE BOTTOM. ONCE AT THE BOTTOM WE WERE ABL…
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CAR WAS POWERED ON, PUT IN REVERSE AND WE BEGAN BACKING DOWN A STEEP DRIVEWAY. PART OF THE WAY DOWN THE MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND POWER BRAKES AND COULD NOT OPERATE THE GEAR SHIFTER. WE COULD NOT GET THE VEHICLE TO RESTART ON THE HILL BUT WERE ABLE TO ROLL DOWN TO THE BOTTOM. ONCE AT THE BOTTOM WE WERE ABLE TO RESTART THE VEHICLE NORMALLY.
THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD…
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THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD NOT OPERATE THE GEAR SHIFTER. THE VEHICLE STALLED, DANGEROUSLY BLOCKING BOTH LANES OF TRAFFIC WITH THREE CHILDREN AND TWO ADULTS INSIDE. WE GOT EVERYONE OUT OF THE VEHICLE AND OFF OF THE ROAD. A FEW MINUTES LATER AFTER REENTERING THE VEHICLE, IT STARTED NORMALLY.
VEHICLE LOST MOTIVE POWER WHILE ATTEMPTING TO EXCELERATE FROM A STOP ON A CITY STREET. VEHICLE WAS RESTARTED BUT LOUD CLUNKING NOISE AND VIOLENT SHAKING CAME FROM ENGINE COMPARTMENT. VEHICLE WAS TOWED AND HAS BEEN AT THE LOCAL DEALER SINCE WITH LITTLE COMMUNICATION ABOUT A PROGNOSIS OR PERMANENT FIX.
Official recalls
624V536000 · Hybrid Propulsion System
Jul 18, 2024
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
22V077000 · Hybrid Propulsion System
Feb 11, 2022
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
20V334000 · Electrical SYSTEM:12V/24V/48V Battery:cables; Electrical System:wiring:interior/under Dash
Jun 9, 2020
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence & remedy
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Additional source detail variants (2)
Electrical System:wiring:interior/under Dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Electrical SYSTEM:12V/24V/48V Battery:cables
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
18V740000 · Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor; Hybrid Propulsion System
Oct 19, 2018
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence & remedy
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Additional source detail variants (2)
Hybrid Propulsion System
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
17V375000 · Equipment:other:labels
Jun 13, 2017
Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence & remedy
Consequence: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
17V371000 · Hybrid Propulsion System: Inverter
Jun 9, 2017
Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Consequence & remedy
Consequence: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3PE25009 · Intermittent Loss Of Electric Power Steering
Opened Sep 5, 2025 · No close date supplied
Status: open (inferred from source dates) · Steering:electric Power Assist System
The Office of Defects Investigation (ODI) is opening this Preliminary Evaluation to assess the scope, frequency, and potential safety consequences of alleged defects related to the electric power steering (EPS) system in model year (MY) 2017–2018 Chrysler Pacifica vehicles. ODI has received 94 Vehicle Owner Questionnaires (VOQs) reporting a condition in which the steering system exhibits a sticking sensation during gradual turns, particularly when the steering wheel is positioned near the 11 o'clock or 1 o'clock position. Complainants allege that during these events, increased steering effort is required to return the wheel to center. In many cases, this is followed by a sudden reactivation of EPS assistance, which may result in an oversteer condition. This behavior could increase the risk of a crash, especially at higher speeds. ODI has identified multiple VOQs describing similar symptoms. This investigation will assess the frequency, root cause, and potential safety-related consequences of the alleged EPS malfunction. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
RQ24001 · Ignition-off High Voltage Battery Fire (remedy Effectiveness Of Recall 22V-077)
Opened Jan 16, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:propulsion System:traction Battery
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint data indicated the post-recall HV battery thermal event complaint rate now exceeds pre-recall levels. The Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to review the effectiveness of the original recall remedy, understand the root cause of the battery fires, investigate additional reports of Pacifica PHEV HV battery fires, and to increase monitoring of the manufacturer root cause investigation. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.