CAR KEPT SHUTTING DOWN REGARDLESS OF SPEED. CHRYSLER SENT SPECIALIST TO DEFLECT SHIP AND REPLACED FUEL PUMPS. VEHICLE CONTINUED TO SHUT DOWN WHILE DRIVING. ATTEMPTED TO DRIVE TO AN INDEPENDENT MECHANIC, BUT CRASHED ON THE WAY. CAR SHUT DOWN ON A CURVE, STEERING FAILED, BRAKES LOCKED HE HIT A TREE. THIS ACCIDENT COULD'VE BEEN A F…
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CAR KEPT SHUTTING DOWN REGARDLESS OF SPEED. CHRYSLER SENT SPECIALIST TO DEFLECT SHIP AND REPLACED FUEL PUMPS. VEHICLE CONTINUED TO SHUT DOWN WHILE DRIVING. ATTEMPTED TO DRIVE TO AN INDEPENDENT MECHANIC, BUT CRASHED ON THE WAY. CAR SHUT DOWN ON A CURVE, STEERING FAILED, BRAKES LOCKED HE HIT A TREE. THIS ACCIDENT COULD'VE BEEN A FATALITY. CAR WAS TOTALED! CHRYSLER IS NOT ASSUMING ANY RESPONSIBILITY AND CLOSED THE CASE. I WILL NEVER BUY ANOTHER ONE!!!! *TR
NHTSA ODI #10596739
75,000 miles · Dec 29, 2011
Fuel System, Gasoline
BEGINNING IN JULY 2011 THE GAS GAUGE BECAME ERRATIC. IT WOULD SHOW 1/2 TANK AND 200MILES TO EMPTY. WITHIN 20 MILES IT WOULD SHOW LOW FUEL AND SHORTLY AFTER RUN OUT OF GAS. AROUND THE SAME TIME THE FUEL TANK WOULD TAKE A VERY LONG TIME TO FILL. THE NOZZLE KEEPS KICKING OFF AS IF THE TANK WERE FULL. THE ONLY WAY TO FUEL IT IS TO G…
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BEGINNING IN JULY 2011 THE GAS GAUGE BECAME ERRATIC. IT WOULD SHOW 1/2 TANK AND 200MILES TO EMPTY. WITHIN 20 MILES IT WOULD SHOW LOW FUEL AND SHORTLY AFTER RUN OUT OF GAS. AROUND THE SAME TIME THE FUEL TANK WOULD TAKE A VERY LONG TIME TO FILL. THE NOZZLE KEEPS KICKING OFF AS IF THE TANK WERE FULL. THE ONLY WAY TO FUEL IT IS TO GENTLY SQUEEZE THE NOZZLE AND TRICKLE IT IN. THE FASTEST IT WILL TAKE FUEL IS SLOW ENOUGH THAT YOU CAN ACTUALLY COUNT THE PENNIES ON THE PUMP AS THEY GO UP. AFTER E-MAILING CHRYSLER NO LESS THAN 7 TIMES AND FINALLY DEMANDING TO SPEAK TO A SUPERVISOR I RECEIVED A PHONE CALL TODAY,12/29/2011. I HAD HIM ON THE PHONE FOR 40 MINUTES AND GOT NOWHERE. THE LAST E-MAIL THEY SENT ME SAID THE ANSWER WOULD REMAIN THE SAME, WHICH TELLS ME THERE WAS A PREDETERMINED ANSWER TO MY PROBLEM. I ASKED THE SUPERVISOR WHO CALLED ME FOR A PHONE NUMBER I COULD CALL TO SPEAK TO SOMEONE HIGHER THAN HIM AND WAS TOLD "WE DON'T DO THAT." I CANNOT SEE HOW A CAR THAT IS 5 YEARS OLD NEEDS A NEW FUEL PUMP AND A NEW FUEL TANK. HE SAID THIS IS THE FIRST CASE HE HAS SEEN ON THIS ISSUE BUT I HAVE FOUND NEARLY 100 CASES IDENTICAL TO MINE ON-LINE. I ALSO CALLED 7 DEALERS IN 5 STATES AND THEY HAVE ALL HEARD OF THIS PROBLEM AND KNEW JUST WHAT THE CAR NEEDS. PARTS AND LABOR COMES TO JUST OVER $1500.00. I WOULD GREATLY APPRECIATE ANY HELP OR ADVICE YOU COULD PROVIDE. THANK YOU. *KB
NHTSA ODI #10441656
32,000 miles · Sep 19, 2010
Engine And Engine CoolingFuel System, Gasoline
MY 2007 CHRYSLER PACIFICA STALLS WHILE DRIVING. WE HAVE ONLY OWNED IT FOR 9 MONTHS BUT IN THAT TIME WE HAVE HAD FIVE STALLING ISSUES. OUR LOCAL DEALERSHIP HAS TRIED CLEANING VARIOUS PARTS OF THE TRANSMISSION, BUT IT CONTINUES TO STALL. I NOTICED THAT 2003 TO 2006 PACIFICA'S WERE RECALLED FOR A SIMILAR ISSUE. *TR
NHTSA ODI #10356340
13,500 miles · Jan 18, 2009
Fuel System, Gasoline
MY WIFE HIT A POTHOLE IN THE STREET WITH OUR 2007 CHRYSLER PACIFICA. THE CAR WAS DRIVABLE AFTER THE INCIDENT, BUT HER AND MY GRANDDAUGHTER SMELLED GASOLINE. THEY PROCEEDED TOWARD HOME AND NOTICED THE GAS GAUGE WAS GOING DOWN VERY QUICKLY. THEY GOT HOME WITH THE GAS GAUGE READING EMPTY, THEY HAD TRAVELED ABOUT 3 TO 4 MILES AND L…
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MY WIFE HIT A POTHOLE IN THE STREET WITH OUR 2007 CHRYSLER PACIFICA. THE CAR WAS DRIVABLE AFTER THE INCIDENT, BUT HER AND MY GRANDDAUGHTER SMELLED GASOLINE. THEY PROCEEDED TOWARD HOME AND NOTICED THE GAS GAUGE WAS GOING DOWN VERY QUICKLY. THEY GOT HOME WITH THE GAS GAUGE READING EMPTY, THEY HAD TRAVELED ABOUT 3 TO 4 MILES AND LOST 3/4 OF A TANK OF GAS. I LOOKED UNDER THE CAR AND SAW A GASH IN THE BOTTOM FRONT OF THE PLASTIC GAS TANK ABOUT 2" LONG. THIS WAS DISTURBING TO ME BECAUSE THE FRONT CORNER OF THE TANK HAS NO PROTECTION. *TR
NHTSA ODI #10255503
Official recalls
0
No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.
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