IllustrationI WAS DRIVING AND CAR STARTED TO SMOKE OUT OF MY BOTTONS TO ROLL MY WINDOW DOWN AND OUT OF MY SPEAKER AND THEN STOPPED DRIVING ON HWY. GOT IT TOWED TO PEP BOYS AND MY WARRANTY REFUSES TO PAY FOR MY ENGINE WHEN I PAID FOR 5 YEAR WARRANTY FIRST TIME USE
2014 Chrysler 200
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chrysler 200 do not stand out strongly from the model-year median of 336.
About this comparison →How this year compares
Owner complaints by model year
Compare all 200 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
340–25K
1925–50K
2350–75K
1475–100K
23100–150K
4150K+
117 reports with mileage · 75 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seat Belts. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports2 fire reports15 injury reports
Engine complaints
38 reportsTHE 3.6 LITER CHRYSLER ENGINE HAS A FLAW IN THE INTER COOLER MIXING ANTIFREEZE WITH OIL CAUSING A LOSE OF HEAT ON PASSENGER SIDE OF THE CAR. THIS IS A DESIGN PROBLEM EFFECTING CHRYSLER, DODGE, JEEP, AND RAM WITH 3.6 LITER ENGINE. THE COST TO REPAIR IS $880.00 TO $1,200 PER CAR BECAUSE OF A FAULTY DESIGN. WHO IS GOING TO STEP UP…
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THE 3.6 LITER CHRYSLER ENGINE HAS A FLAW IN THE INTER COOLER MIXING ANTIFREEZE WITH OIL CAUSING A LOSE OF HEAT ON PASSENGER SIDE OF THE CAR. THIS IS A DESIGN PROBLEM EFFECTING CHRYSLER, DODGE, JEEP, AND RAM WITH 3.6 LITER ENGINE. THE COST TO REPAIR IS $880.00 TO $1,200 PER CAR BECAUSE OF A FAULTY DESIGN. WHO IS GOING TO STEP UP TO HELP THE CONSUMER.
MY VEHICLE JUST LEAKED ALL THE OIL COMPLETELY. I KNOW A SIGNIFICANT OIL LEAK CHECKED THE OIL AND THEIR WAS ABSOLUTELY NOTHING. I SENT IT IN FOR REPAIRS AND IT HAPPENED TO BE A BROKEN OIL COOLER. MY BIG CONCERNS IS IF THE OIL WASN'T COOLING RIGHT/TRANSFERRING I WONDER WHAT EFFECT SIT HAD ON MY ENGINE. FOR A THREE YEAR OLD VEHICL…
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MY VEHICLE JUST LEAKED ALL THE OIL COMPLETELY. I KNOW A SIGNIFICANT OIL LEAK CHECKED THE OIL AND THEIR WAS ABSOLUTELY NOTHING. I SENT IT IN FOR REPAIRS AND IT HAPPENED TO BE A BROKEN OIL COOLER. MY BIG CONCERNS IS IF THE OIL WASN'T COOLING RIGHT/TRANSFERRING I WONDER WHAT EFFECT SIT HAD ON MY ENGINE. FOR A THREE YEAR OLD VEHICLE THAT'S A HUGE AND SAD DEFECT.
LATE MODEL CHRYSLER 200 VEERED OFF ROAD AND KILLED PASSENGER. ROAD WAS DRY. WEATHER WAS PARTLY CLOUDY. ACCIDENT HAPPENED IN MID AFTERNOON DRIVING SOUTH ON I81. PROBLEMS WITH CAR STARTED UPON PURCHASE. DEALERSHIP SUBSEQUENTLY REPLACED ENGINE. SOME PROBLEMS CONTINUED AFTER ENGINE REPLACEMENT INCLUDING INTERMITTENT ISSUES WIT…
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LATE MODEL CHRYSLER 200 VEERED OFF ROAD AND KILLED PASSENGER. ROAD WAS DRY. WEATHER WAS PARTLY CLOUDY. ACCIDENT HAPPENED IN MID AFTERNOON DRIVING SOUTH ON I81. PROBLEMS WITH CAR STARTED UPON PURCHASE. DEALERSHIP SUBSEQUENTLY REPLACED ENGINE. SOME PROBLEMS CONTINUED AFTER ENGINE REPLACEMENT INCLUDING INTERMITTENT ISSUES WITH CRUISE CONTROL. *TR *CN
ENGINE LIGHT ON. CYLINDER HEAD REPLACEMENT. I TOOK IT TO BLACKS TIRE SERVICE, THEY SAID THERE IS A MISFIRE IN THE ENGINE (ENGINE RUNNING ON 5 CYLINDERS VS 6 CYLINDERS). WHEN THE CAR IS STOPPED AND I LET GO OF THE BRAKE, IT STALLS A BIT (SHAKES), IT ALMOST FEELS LIKE IT WANTS TO SHUT OFF. IT ALSO STALLS WHEN I TAKE OFF.
MY AIRBAG INDICATOR LIGHT CAME ON WITH 50,000 MILES AND WAS TOLD WHILE THE LIGHT IS ON THE BAGS WILL NEVER DEPLOY I CALLED CHRYSLER AND THE SAID THAT'S TOO BAD BUT WE CAN NOT HELP YOU, SENDS A CLEAR MESSAGE SAFTY IS NOT ONE OF CHRYSLERS HIGH PRIORITY, NOW THE CHECK ENGINE LIGHT IS ON AND THE ENGINE IS MIS-FIRING ON CYL. 5 MORE O…
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MY AIRBAG INDICATOR LIGHT CAME ON WITH 50,000 MILES AND WAS TOLD WHILE THE LIGHT IS ON THE BAGS WILL NEVER DEPLOY I CALLED CHRYSLER AND THE SAID THAT'S TOO BAD BUT WE CAN NOT HELP YOU, SENDS A CLEAR MESSAGE SAFTY IS NOT ONE OF CHRYSLERS HIGH PRIORITY, NOW THE CHECK ENGINE LIGHT IS ON AND THE ENGINE IS MIS-FIRING ON CYL. 5 MORE OF CHRYSLER'S BAD DESIGN ANTOTHER REASON THEY CAN NOT SELL A CHYRSLER 200 SO THE STOP BUILDING THEM. THE CEO IS TRYING TO GET ANOTHER CAR COMPANY TO MERGE WITH CHRYSLER BUT WHO WHATS TO PAY YOUR BILLS MR. CEO
TL* THE CONTACT OWNS A 2014 CHRYSLER 200. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT OF THE VEHICLE FAILED TO REMAIN IN POSITION AND VEERED TO THE RIGHT. THE CONTACT HAD TO STEER THE VEHICLE EXCESSIVELY TO KEEP IT IN POSITION. THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS EVENTUALLY DIAGNOSED THAT BOTH FRO…
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TL* THE CONTACT OWNS A 2014 CHRYSLER 200. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT OF THE VEHICLE FAILED TO REMAIN IN POSITION AND VEERED TO THE RIGHT. THE CONTACT HAD TO STEER THE VEHICLE EXCESSIVELY TO KEEP IT IN POSITION. THE VEHICLE WAS TAKEN TO A DEALER ON MULTIPLE OCCASIONS WHERE IT WAS EVENTUALLY DIAGNOSED THAT BOTH FRONT MOTOR MOUNTS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,100.
TL* THE CONTACT OWNS A 2014 CHRYSLER 200. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ON ONE OCCASION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TOWED…
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TL* THE CONTACT OWNS A 2014 CHRYSLER 200. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. ON ONE OCCASION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHILE THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
AT ABOUT 18,000 MILES, A LARGE PUDDLE OF OIL SUDDENLY FORMED UNDERNEATH MY CAR ON THE GARAGE FLOOR. THE DEALER IDENTIFIED THE SOURCE OF THE LEAK AS THE ENGINE OIL COOLER/HOUSING MOUNTED ON TOP OF THE ENGINE. THE SOLUTION WAS TO REPLACE THE WHOLE UNIT. THE EXACT SOURCE OF THE LEAK WAS NOT IDENTIFIED, BUT REPLACING THE UNIT SOL…
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AT ABOUT 18,000 MILES, A LARGE PUDDLE OF OIL SUDDENLY FORMED UNDERNEATH MY CAR ON THE GARAGE FLOOR. THE DEALER IDENTIFIED THE SOURCE OF THE LEAK AS THE ENGINE OIL COOLER/HOUSING MOUNTED ON TOP OF THE ENGINE. THE SOLUTION WAS TO REPLACE THE WHOLE UNIT. THE EXACT SOURCE OF THE LEAK WAS NOT IDENTIFIED, BUT REPLACING THE UNIT SOLVED THE PROBLEM. AN INTERNET SEARCH INDICATES OTHERS HAVE HAD A SIMILAR PROBLEM WITH THEIR PENTASTAR ENGINES (CHRYSLER, JEEP, AND DODGE VEHICLES). A VIDEO DESCRIBING THE UNIT AND ITS POSSIBLE FAILURE MECHANISMS CAN BE FOUND AT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=JJGNEI1HMNY THE DEALER ASKED IF AN INCORRECT FILTER HAD BEEN INSERTED INTO THE UNIT. HOWEVER, THE DEALER HAD DONE ALL BUT ONE FILTER REPLACEMENT, AND THE ONE FILTER THAT WAS NOT REPLACED BY THEM WAS INDEED THE CORRECT FILTER BECAUSE IT WAS STILL IN THE VEHICLE AT THE TIME THE DEALER DID THE REPLACEMENT. THE UNIT REPLACEMENT COST WAS ESTIMATED AT $340, BUT LOCATION OF THE REPAIR MEANS THAT IT TAKES AN EXPERIENCED MECHANIC ABOUT 3 HOURS TO PERFORM THE REPAIR. ALTHOUGH THE REPAIR WAS COVERED UNDER WARRANTY, IT CONCERNS ME THAT SUCH A FUNDAMENTAL COMPONENT WOULD BREAK AFTER ONLY 18K MILES AND REQUIRES SUCH AN EXTENSIVE REPAIR EFFORT.
WHILE DRIVING DOWN THE HIGHWAY, I HAD MY CHECK ENGINE LIGHT AND THEN A SHORT TIME LATER MY ABS LIGHT COME ONE. MY CAR LOST POWER AND EVEN THOUGH YOU PRESS GAS PEDAL THE ENGINE DECELERATES LIKE IT IS TRYING TO SHIFT INTO SUPER LOW GEAR BUT NOT SENDING ANY POWER TO TRANSMISSION WHICH ACTS LIKE IT IS TOTALLY SLIPPING (IT IS ELECTR…
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WHILE DRIVING DOWN THE HIGHWAY, I HAD MY CHECK ENGINE LIGHT AND THEN A SHORT TIME LATER MY ABS LIGHT COME ONE. MY CAR LOST POWER AND EVEN THOUGH YOU PRESS GAS PEDAL THE ENGINE DECELERATES LIKE IT IS TRYING TO SHIFT INTO SUPER LOW GEAR BUT NOT SENDING ANY POWER TO TRANSMISSION WHICH ACTS LIKE IT IS TOTALLY SLIPPING (IT IS ELECTRONIC TOO)! I ALMOST GOT HIT 4 TIMES BEFORE GETTING TO SIDE OF ROAD. I SHUT IT DOWN. IT THEN RE-STARTED AFTER 5 MINUTES AND RAN FINE FOR 5 MINUTES BEFORE STARTING THE CYCLE AGAIN BUT LUCKILY I WAS ON THE BACK STREETS AND NOT THE HIGHWAY. CHRYSLER NEEDS TO ADDRESS THIS BEFORE SOMEONE GETS KILLED!
Official recalls
116V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner
Sep 15, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence & remedy
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Additional source detail variants (3)
Seat Belts:pretensioner
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.