WHEN MY CAR GOES BETWEEN 60 AND 70 MPH THE CAR SHAKES AND THE RPMS JUMP TO ABOUT 4 TO KEEP THE CAR AT THE SPEED I NEED IT ON HIGH WAYS. MY MECHANIC SAID IT WAS A KNOWN ISSUE FOR THIS CAR AND YEAR. BUT HE COULD NOT FIND A RECALL. HE SAID THAT THE TRANSMISSION WOULD NEED RESET BY A DEALER. WHICH IS NOT CHEAP.
2011 Chrysler 200
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2011 Chrysler 200 do not stand out strongly from the model-year median of 336.
About this comparison →How this year compares
Owner complaints by model year
Compare all 200 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
255 reports with mileage · 81 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Engine. Review the 119 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Air Bags. Review the 48 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
38 reportsWHEN ACCELERATING MY CAR WILL DIE AND NOT START FOR TWO HOURS. THE FIRST TIME I WAS LEAVING A STOP SIGH AND IT DIED SO I COASTED TO THE SIDE. THE SECOND TIME I PULLED OUT TO PASS A SLOW VEHICLE GOING 40 MPH AND THE CAR DIED. BOTH TIMES I HAD TO LEAVE IT FOR A COUPLE HOURS AND THEN IT STARTED. THIS HAPPENED A MONTH APART. FIRST …
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WHEN ACCELERATING MY CAR WILL DIE AND NOT START FOR TWO HOURS. THE FIRST TIME I WAS LEAVING A STOP SIGH AND IT DIED SO I COASTED TO THE SIDE. THE SECOND TIME I PULLED OUT TO PASS A SLOW VEHICLE GOING 40 MPH AND THE CAR DIED. BOTH TIMES I HAD TO LEAVE IT FOR A COUPLE HOURS AND THEN IT STARTED. THIS HAPPENED A MONTH APART. FIRST TIME WAS IN THE CITY AND THE SECOND TIME WAS ON THE HIGHWAY. THE FIRST TIME I TOOK IT TO A CLOSE BY CHRYSLER DEALER WHO SAID THEY COULD NOT FIND ANYTHING WRONG AND CHARGED 100 DOLLARS TO HOOK IT UP TO THERE DIAGNOSTIC READER.
MY 2011 CHRYSLER 200 LIMITED V6 WILL UP AND STALL WITH NO WARNING SIGNS AND BETWEEN TWO DEALERSHIP THEY CAN NOT LOCATE THE ISSUE. THE PCM AND FUEL PUMP ARE BRAND NEW AND IT STILL STALLING WITH THE LAST TIME BEING DECEMBER 2ND 2018 AS I WAS DRIVING DOWN THE ROAD GOING HOME. HOPEFULLY THE DEALERSHIP WILL FIND OUT SOMETHING AS THEY…
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MY 2011 CHRYSLER 200 LIMITED V6 WILL UP AND STALL WITH NO WARNING SIGNS AND BETWEEN TWO DEALERSHIP THEY CAN NOT LOCATE THE ISSUE. THE PCM AND FUEL PUMP ARE BRAND NEW AND IT STILL STALLING WITH THE LAST TIME BEING DECEMBER 2ND 2018 AS I WAS DRIVING DOWN THE ROAD GOING HOME. HOPEFULLY THE DEALERSHIP WILL FIND OUT SOMETHING AS THEY ENDED UP PUTTING A CAR FLIGHT RECORDER ON MY CAR TO RECORD THE STALLING PROBLEM. BY THE WAY IT HAD THIS PROBLEM SINCE OCTOBER 2016.
WHEN DRIVING THE RED LIGHTING BOLT LIGHT COME WITH TRACTION CONTROL LIGHT THE TOTAL LOSS OF ENGINE POWER HAPPEN ON THE INTERSTATE AT ABOUT 65 MPH IN HEAVY TRAFFIC HAD TO TURN CAR OFF THEN START BACK UP THIS HAPPENS ABOUT EVERY OTHER DAY HAVE REPLACED EVERYTHING THAY HAVE SAID NO FIX VERY DANGEROUS.
THE AUTOMATIC TRANSMISSION HAS ALWAYS SHIFTED HARD AND NOW THE TRANSMISSION IS HAVING A HARD TIME SHIFTING INTO THE NEXT GEAR, IT REVS UP AND I HAVE TO TAKE MY FOOT OFF OF THE GAS IN ORDER FOR IT TO SHIFT. THIS SEEMS TO ONLY HAPPEN IN THE LOWER GEARS. ONCE I'M ABOVE 30 ITS FINE. THE CODE THAT JUST CAME ON IS LOW TRANSMISSION FLU…
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THE AUTOMATIC TRANSMISSION HAS ALWAYS SHIFTED HARD AND NOW THE TRANSMISSION IS HAVING A HARD TIME SHIFTING INTO THE NEXT GEAR, IT REVS UP AND I HAVE TO TAKE MY FOOT OFF OF THE GAS IN ORDER FOR IT TO SHIFT. THIS SEEMS TO ONLY HAPPEN IN THE LOWER GEARS. ONCE I'M ABOVE 30 ITS FINE. THE CODE THAT JUST CAME ON IS LOW TRANSMISSION FLUID PRESSURE.
WHILE DRIVING ON THE FREEWAY DURING STOP-AND-GO, RUSH HOUR TRAFFIC, MY VEHICLE'S ENGINE COMPLETELY SHUT OFF WITHOUT ANY WARNING. AT THE MOMENT OF THE ENGINE STALLING, I WAS COASTING WITH MY FOOT OFF OF THE ACCELERATOR AT LESS THAN 5 MPH, UP A SLIGHT INCLINE, ON AN OVERPASS AND INSIDE OF A CONSTRUCTION ZONE THAT WAS VOID OF A SHO…
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WHILE DRIVING ON THE FREEWAY DURING STOP-AND-GO, RUSH HOUR TRAFFIC, MY VEHICLE'S ENGINE COMPLETELY SHUT OFF WITHOUT ANY WARNING. AT THE MOMENT OF THE ENGINE STALLING, I WAS COASTING WITH MY FOOT OFF OF THE ACCELERATOR AT LESS THAN 5 MPH, UP A SLIGHT INCLINE, ON AN OVERPASS AND INSIDE OF A CONSTRUCTION ZONE THAT WAS VOID OF A SHOULDER TO PULL OFF ONTO. WHEN I ATTEMPTED TO DEPRESS THE ACCELERATOR TO MAKE IT OVER THE UPHILL OVERPASS, THE PEDAL WAS LIMP AND NOTHING HAPPENED. THE ELECTRICAL PANEL IN MY DASH WAS OFF, WITH THE VEHICLE STILL IN DRIVE AND NO PHYSICAL OR AUDIO SIGNS OF WARNING OCCURRED PRIOR TO THE ENGINE SHUTTING OFF. I QUICKLY HIT THE BRAKES TO AVOID ROLLING IN REVERSE DOWN THE OVERPASS, SHIFTED THE VEHICLE INTO PARK AND TURNED THE IGNITION KEY TO OFF. WHEN I ATTEMPTED THE RESTART THE ENGINE, THE VEHICLE STARTED AS IF NOTHING HAD OCCURRED. AFTER DRIVING THROUGH THE REMAINDER OF THE CONSTRUCTION ZONE, I EXITED THE FREEWAY. AFTER MAKING A SHARP, RIGHT-HANDED TURN FROM THE OFF-RAMP TO THE LOCAL ROAD, THE EMERGENCY "BRAKE" WARNING LIGHT ON THE DASH TURNED ON AND WAS ACCOMPANIED WITH AN AUDIO WARNING. THE LIGHT REMAINED LIT FOR THE DURATION OF THE TURN AND FOR APPROXIMATELY 500 FEET AFTERWARD UNTIL IT TURNED OFF. NO OTHER ABNORMALITIES WERE OBSERVED WITH THE VEHICLE. THE VEHICLE HAS SLIGHTLY MORE THAN 120K MILES ON IT AND NOTHING LIKE THIS HAS EVER OCCURRED IN THE PAST. THIS APPEARS TO BE A COMMON PROBLEM WITH THE 200, ESPECIALLY WITH THE 2011 AND 2012 MODELS. MY ENGINE IS A 4-CYL, 2.4L. DESPITE THIS WIDESPREAD HAZARD, AND AN EARLY INVESTIGATION BY THE NHTSA, NO RECALL HAS BEEN MANDATED. THE RATIONALE? BECAUSE IT OCCURS AT A "LOW RATE IF SPEED". THIS IS ABSURD. I WAS ON A FREEWAY OVERPASS, INSIDE A CONSTRUCTION ZONE, DURING RUSH HOUR. IF THIS NOT A HAZARD, I DON'T KNOW WHAT IS. PLEASE MANDATE A RECALL FOR THIS BEFORE SOMEONE DIES ON A TRAIN TRACK OR INTERSECTION.
WHEN DRIVING MY 200 IF I AM ENTERING TRAFFIC AND HAVE TO INCREASE SPEED (GO ABOVE 3000 RPMS) IT WILL HESITATE WITH NO INCREASE IN SPEED BEFORE JOLTING INTO THE NEXT GEAR. IT WILL DO THIS AT ANY TIME, FROM A COMPLETE STOP OR WHILE DRIVING AT 45MPH AND NEEDING TO PICK UP SPEED TO AVOID AN ACCIDENT TOO. IVE ALMOST BEEN HIT SEVERAL …
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WHEN DRIVING MY 200 IF I AM ENTERING TRAFFIC AND HAVE TO INCREASE SPEED (GO ABOVE 3000 RPMS) IT WILL HESITATE WITH NO INCREASE IN SPEED BEFORE JOLTING INTO THE NEXT GEAR. IT WILL DO THIS AT ANY TIME, FROM A COMPLETE STOP OR WHILE DRIVING AT 45MPH AND NEEDING TO PICK UP SPEED TO AVOID AN ACCIDENT TOO. IVE ALMOST BEEN HIT SEVERAL TIMES, SO NOW IM THE ANNOYING PERSON WHO WAITS TO GO UNTIL NO OTHER CARS ARE APPROACHING. I ALWAYS WARM UP MY CARS BEFORE DRIVING AND THIS CAR WILL TRY TO DIE MULTIPLE TIMES FOR NO REASON.
I STARTED HAVING PROBLEMS WITH THE TRANSMISSION.THURSDAY 9TH FEB I WAS GOING TO WORK MY SPEED WAS AROUND 65-70 MPH. I SLOWED DOWN TO LET ON COMING TRAFFIC AND MY TRANSMISSION JUST JUMPED HARD. IT HAS SOMETIMES CLUNKED WHEN GOING AROUND 45 MPH BUT NOT THAT HARD. IT SCARED ME I THOUGHT MY TRANSMISSION WAS FALLING OUT. I BOUGHT IT …
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I STARTED HAVING PROBLEMS WITH THE TRANSMISSION.THURSDAY 9TH FEB I WAS GOING TO WORK MY SPEED WAS AROUND 65-70 MPH. I SLOWED DOWN TO LET ON COMING TRAFFIC AND MY TRANSMISSION JUST JUMPED HARD. IT HAS SOMETIMES CLUNKED WHEN GOING AROUND 45 MPH BUT NOT THAT HARD. IT SCARED ME I THOUGHT MY TRANSMISSION WAS FALLING OUT. I BOUGHT IT 2 MONTHS AGO AND HAD NO OTHER PROBLEMS UNTIL JUST NOW.
TL* THE CONTACT OWNS A 2011 CHRYSLER 200. WHEN STARTING THE VEHICLE AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD EXHIBIT A SLIGHT HESITATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS OPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. T…
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TL* THE CONTACT OWNS A 2011 CHRYSLER 200. WHEN STARTING THE VEHICLE AND WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD EXHIBIT A SLIGHT HESITATION. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS OPERABLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 64,000.
MY 2011 200 GAVE NO SIGNS OF HAVING ANY PROBLEMS, STARTED RIGHT UP ON THE FIRST KEY TURN, I WENT TO GO LEAVE THE PARKING LOT OF WHERE I WAS BUT AS I PULLED OUT ONTO THE BUSY ROAD AND STARTED ACCELERATING, THE CAR STOPPED GOING FASTER AND INSTEAD STARTED TO ONLY REV AS I PUSHED ON THE GAS PEDAL. CARS WERE APPROACHING BEHIND ME SO…
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MY 2011 200 GAVE NO SIGNS OF HAVING ANY PROBLEMS, STARTED RIGHT UP ON THE FIRST KEY TURN, I WENT TO GO LEAVE THE PARKING LOT OF WHERE I WAS BUT AS I PULLED OUT ONTO THE BUSY ROAD AND STARTED ACCELERATING, THE CAR STOPPED GOING FASTER AND INSTEAD STARTED TO ONLY REV AS I PUSHED ON THE GAS PEDAL. CARS WERE APPROACHING BEHIND ME SO I PULLED OVER TO THE SIDE OF THE ROAD, JUST IN TIME FOR MY CAR TO INDICATE IT SWITCHED ITSELF INTO REVERSE. AT THIS POINT I START PANICKING UNSURE WHAT WAS GOING TO HAPPEN NEXT. MY CAR WAS AT ABOUT 5 MPH AT THIS POINT WHEN THE ENGINE JUST DIED. THE ELECTRONICS WORKED FOR A WHILE, UNTIL THE BATTERY DIED, BUT THE ENGINE HAD NO HOPE IN BEING STARTED, EVEN WITH A JUMP. AFTER BEING TAKEN TO THE SHOP I WAS TOLD THE ALTERNATOR HAD FAILED WHILE I WAS DRIVING AND THAT THE MECHANIC HAD BURNT HIS HAND WHILE CHECKING IT. THEY ALSO MENTIONED SOMETHING ABOUT THE GROUND NOT BEING IN PLACE. THE CAR HAD ONLY BEEN ON FOR MINUTES, AND HAS LESS THEN 32000 MILES ON IT. KNOWING CHRYSLER HAD A RECALL ON ALTERNATORS IN THE PAST I CONTACT THEM FIRST BUT THEY GAVE ME THE RUN AROUND, AND STILL ARE GIVING ME THE RUN AROUND, BUT I BELIEVE THERE IS SOMETHING ELSE GOING ON WITH MY VEHICLE THEN THEY ARE LETTING ME KNOW AS THEY MENTIONED THE DEALERSHIP HAD BEEN EMAILING THE ENGINEERS IN REGARDS TO MY CAR. I DON'T FEEL SAFE PUTTING MY 15 MONTH OLD SON IN THIS CAR, LET ALONE MYSELF IN THIS CAR. THIS CAR IS ONLY 5 YEARS OLD AND STILL HAS LOW MILEAGE, AND I'VE TAKEN CARE OF IT LIKE A BABY. THERE WERE NO WARNING SIGNS OF ANYTHING WRONG, AND NO REASON FOR ANYTHING TO FAIL UNLESS IT WAS SOMETHING INTERNAL AND THAT LEAVES ME UNKNOWING IF IT WILL HAPPEN AGAIN, AT ANY GIVEN MOMENT.
Official recalls
316V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner
Sep 15, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence & remedy
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Additional source detail variants (3)
Seat Belts:pretensioner
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
13V282000 · Air Bags; Electrical System
Jul 2, 2013
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence & remedy
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
Additional source detail variants (2)
Air Bags
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
Electrical System
Chrysler is recalling certain model year 2011-2013 Sebring and 200 vehicles manufactured June 28, 2011, through December 13, 2012; model year 2011-2013 Dodge Avenger vehicles manufactured June 25, 2011, through January 14, 2013; model year 2011-2012 Dodge Nitro vehicles manufactured June 17, 2011, through December 15, 2011; and model year 2011-2012 Jeep Liberty vehicles manufactured June 17, 2011, through August 15, 2012. Electrical over-stress of a resistor in the occupant restraint control module may lead to the non-deployment of the active head restraints during a rear impact collision.
Consequence: In the event of a crash necessitating the deployment of the active head restraints , their non-deployment could increase the risk of injury.
Remedy: Chrysler will notify owners, and dealers will flash the Totally Integrated Power Module (TIPM) or replace the occupant restraint control module, as needed, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N38.
11V315000 · Steering:column
Jun 8, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011DODGE JOURNEY, JEEP WRANGLER, CHRYSLER 200, CHRYSLER 200 CONVERTIBLE, DODGE AVENGER, DODGE NITRO, JEEP LIBERTY, DODGE CALIBER, JEEP COMPASS, JEEP PATRIOT, DODGE GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES. SOME OF THESE VEHICLES MAY HAVE BEEN BUILT WITH A MISSING OR INCORRECTLY INSTALLED STEERING COLUMN PIVOT RIVET.
Consequence & remedy
Consequence: A MISSING OR INCORRECTLY INSTALLED RIVET COULD COMPROMISE THE ABILITY OF THE STEERING COLUMN TO SUPPORT THE OCCUPANT LOADS IN THE EVENT OF A FRONTAL CRASH, DECREASING THE EFFECTIVENESS OF THE FRONTAL IMPACT SAFETY SYSTEM. AS A RESULT, THE CONDITION MAY INCREASE THE POTENTIAL FOR INJURY IN A FRONTAL CRASH.
Remedy: DEALERS WILL INSPECT FOR RIVET PRESENCE AND ALIGNMENT AND REPAIR THE STEERING COLUMN PIVOT AS REQUIRED, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
PE12016 · Engine Stall
Opened Jun 18, 2012 · Closed Oct 15, 2012
Status: closed (inferred from source dates) · Engine
During PE12-016, Chrysler identified a condition in model year (MY) 2011 Chrysler 200 and Dodge Avenger vehicles equipped with 3.6L engines that may result in engine stall when stopped or travelling at very low speeds.According to Chrysler, this condition occurs when the Powertrain Control Module (PCM) initiates a purge monitor check while the engine is at idle which can result in an overly rich vapor condition and cause the engine to stall while stopped.Chrysler developed a software countermeasure to address the condition and has initiated a customer satisfaction campaign to reprogram the PCM on all affected vehicles. The bulletin was sent to dealers on September 28, 2012 and the owner letter mailing began on October 5, 2012.See the investigative file for copies of Chrysler's bulletin and owner letter.The Office of Defects Investigation (ODI) analyzed complaints related to engine stall that were provided by Chrysler or submitted to ODI from consumers.The predominant failure mode identified involved stalling when stopped or travelling at low speeds.The complaint counts shown in this resume include incidents in which enough detail was available to verify the symptoms were related to the defect condition identified by Chrysler.Two complaints alleged engine stall resulting in collisions, one involving very minor damage and one involving a single vehicle road departure crash in which the vehicle was totalled.In the first incident, the vehicle stalled while stopped at an intersection and rolled back into a following vehicle resulting in a minor scratch in the rear bumper.In the second incident, the vehicle was totalled from damage sustained from striking a tree after failing to negotiate a sharp turn in wet road conditions.The police report does not include any references to stalling as a cause or contributor, but cites excessive speed entering the turn.Although there was evidence or prior history with stalling when stopped, there is no evidence that engine stall was a factor in the crash.The condition that is causing the majority of stalling incidents in the subject vehicles occurs at a stop or very low speed and allows the vehicle to be restarted immediately.The condition represents a low risk to motor vehicle safety and is adequately addressed by Chrysler's service campaign. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.):10458865, 10458713, 10456385, 10456270, 10452622, 10452327, 10451870, 10451243, 10450745, 10450609, 10449370, 10448136, 10446374, 10443383, 10428753, 10463086, 10463085, 10462966, 10462908, 10462901, 10462851, 10462772, 10462720, 10462702, 10462691.
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