2018 Chevrolet Volt

I was driving back from [XXX] on XXX, when I received a "propulsion power limited" message on my dash with a check engine light. I pulled off to a nearby gas station and tried to scan the code to figure out what was going on when I then received the message "Engine unavailable" and the car shut off. I checked the fuse box and found that the F03 Fuse had blown. I replaced the fuse and attempted to start the car again. It began normally, but then after driving 10 feet, I received the "engine unavailable" message again with a check engine light and the car no longer had power and I had to coast into a parking spot. I checked the fuse again and found it was blown. If I had not stopped in the gas station, I would have been stranded on the side of the highway, or worse yet, I would have stalled out on the highway and potentially got hit. I had my car towed to a dealership who eventually completed their inspection of the car on XXX and determined that the EGR Valve had failed (the servo motor burned out and blew the F03 Fuse). This is a well known issue on the 2nd Generation of Volts and it is likely faulty servo motors in the EGR valves. The Dealership even included in its financial assistance request to Chevy on my behalf that the EGR valve failure is a known issue. When asked if there was any preventative maintenance suggested to prevent the EGR valve from failing, the service technician indicated that there wasn't anything that I did as the end user to cause the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

What component or system failed? When the BCEM failed on my car, it led directly to the transmission failing as well as the PIM. I was driving normally then had a completely inoperable car with no warning. I was told to pay over $17k for repairs by the dealership because there is no recall on the transmission, but I see proof that this is a common issue among Volt users. There needs to be a recall and repair to keep the road safe. How was your safety or the safety of others put at risk? I was driving on a busy road to school when my car fully locked up, jerked like crazy, and became inoperable. If I had been somewhere like a freeway instead of in front of a school, I likely would have become badly injured when the wheels stopped even turning. The tow truck even had to use wood under my wheels to get it onto the tow truck. Has the problem been reproduced or confirmed by a dealer or independent service center? I took it to the dealership and worked only with them. They replaced the BCEM without charge but have left me with an inoperable vehicle because I am unwilling to pay twice the cost of the car to repair it. Has the vehicle or component been inspected by the manufacturer? Dealership. But also, as mentioned, this is clearly common and needs to be recalled. A 2018 car with 117k miles of gentle driving on a well maintained vehicle shouldn't be failing, and there shouldn't be so many Volts being sold for parts because their transmission failed. This is clearly a dangerous issue related to production and should have a recall. Were there any symptoms of the problem prior to the failure, and when did they first appear? I bought the car with just under 16k miles in 2021 and within 3 months I had symptoms, but the dealership couldn't figure them out, as they happened intermittently and only in heat, and the dealership always sent me away without repairs. The failure itself happened at 62°, but was foreshadowed by lesser versions of its demise.

Dealer non-Compliance with Recall N192273600 I am reporting Anderson Chevrolet for failure to identify and perform a mandatory federal emission recall while the vehicle was in their possession for service. Because the dealer neglected their statutory duty to perform the free recall repair, I was forced to spend $584.83 at independent shops to diagnose and fix a defect that is a direct mechanical match to the recall repair. General Motors has denied reimbursement, claiming the independent shops repair is ineligible, despite the fact that the dealer’s original negligence created the need for the independent repair. I did call the General Motors Customer Relations department, was told by Breanna a case would be opened and followed up by Angel. No case number given. Angel called the next day and informed me the reimbursement was denied because services were rendered by an independent shop.

It was the XXX recall for the DTC P0442/check engine light code. The dealership said that the recall had been satisfied in 6/2020 by putting a buffer in to separate the 2 lines but not replacing the part. Now the exact same code DTC P0442/check engine light in the exact spot that occurred for the original recall. The dealership originally quoted $5,093, then after me complaining that it is the same recalled problem they dropped the cots to $2384. I believe that is an agreement that the manufacturer should cover this. Of course I will have to pay to get my car but I would like the manufacturer to reimburse me for it seeing it was a manufacturer default. I spoke to the manufacturer they flat out refused to cover it. I obviously disagree. Would like you to pressure them to change their decision. Thank you, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On [XXX], our 2018 Chevy Volt experienced a critical BECM (Battery Energy Control Module) failure while being driven by our [XXX] daughter. The failure caused the vehicle to enter limp mode, resulting in a severe loss of power and the inability to shift properly. Most alarmingly, the brakes failed to function correctly—despite being fully engaged, the car continued to move forward at a red light, placing our daughter in immediate danger. She was only able to safely stop the vehicle by maneuvering it off the road into a parking lot. This BECM defect is a well-documented issue for Chevy Volts from 2016 to 2018. However, Chevrolet has refused to cover our VIN under the existing special service bulletin, despite our vehicle using the same faulty part number as those included in the recall, and has provided no explanation for this exclusion. As a result, we are being forced to pay $2,100 out of pocket to replace a part that GM knows is defective. This is an unacceptable financial burden for a safety-critical issue. GM should immediately issue a recall for all vehicles equipped with this faulty part number to ensure the safety of all drivers and prevent further undue costs. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving northbound on a freeway downhill, my vehicle suddenly lost power and displayed a "Shift to Park" message while still in motion. I was unable to accelerate, and the engine became unresponsive. The vehicle began coasting with no power, creating a dangerous situation. A semi-truck was in the lane next to me, and a car was behind me — I nearly got into an accident while trying to safely exit the roadway. This is the second report I’ve made regarding the same issue. The unexpected "Shift to Park" malfunction while driving is a serious safety concern that needs immediate attention.

The Volt experienced a "Shift to Park" error, preventing it from recognizing when it was in park, even when the gearshift was engaged. While this issue was frustrating, it initially didn’t affect the car’s driving capability. I simply had to wiggle the gearshift until the system registered that it was in park. This problem persisted for a month until one day, the vehicle would no longer shift into any mode, though the "Shift to Park" message remained on the dashboard. The car turned on but would not accelerate. The issue was eventually repaired at the dealership, a process that took about two weeks. During this time, we were not initially offered a rental car. It was only after we called and insisted that the dealership provided one while waiting for the necessary parts. This issue appeared to be a factory defect. While part of the repair was covered under warranty, we still had to pay $685 out of pocket.