CPSC: I13A0484A. 2012 CHEVROLET VOLT. CONSUMER STATED THE CHARGING CORD OVERHEATED AND MELTED THE ELECTRICAL WALL OUTLET IN HIS GARAGE. *LN
2012 Chevrolet Volt
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2012 Chevrolet Volt do not stand out strongly from the model-year median of 169.
About this comparison →How this year compares
Owner complaints by model year
Compare all Volt years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
185 reports with mileage · 60 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 86 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 86 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Fuel/propulsion System. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
245 reportsTHE CHARGING CORD MELTED THE ELECTRICAL OUTLET IN MY GARAGE WHILE CHARGING THE CAR WITH THE 110 VOLT CHARGING KIT THAT WAS SOLD WITH THE CAR. THE INCIDENT NEARLY STARTED A HOUSE FIRE IF WE HAD NOT DISCOVERED THE PROBLEM - A MELTED ELECTRICAL OUTLET WAS SMOLDERING AND THERE WAS THE SMELL OF BURNING PLASTIC/ELECTRICAL COMPONEN…
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THE CHARGING CORD MELTED THE ELECTRICAL OUTLET IN MY GARAGE WHILE CHARGING THE CAR WITH THE 110 VOLT CHARGING KIT THAT WAS SOLD WITH THE CAR. THE INCIDENT NEARLY STARTED A HOUSE FIRE IF WE HAD NOT DISCOVERED THE PROBLEM - A MELTED ELECTRICAL OUTLET WAS SMOLDERING AND THERE WAS THE SMELL OF BURNING PLASTIC/ELECTRICAL COMPONENTS WHEN WE ENTERED THE GARAGE. I HAVE CONTACTED THE DEALER (WOODWARD MOTORS IN ANDOVER, MA), AND GENERAL MOTORS. THE DEALER SAID THEY COULD NOT DO ANYTHING AND REFERRED ME TO GENERAL MOTORS. GENERAL MOTORS SAID THEY COULD NOT DO ANYTHING UNLESS I PRODUCED THE LICENSE OF THE ELECTRICIAN WHO WIRED MY HOUSE THAT WAS BUILT IN 1982 (I BOUGHT THE HOUSE IN 2007 AND HAVE NO IDEA WHO BUILT OR WIRED MY HOUSE). I UNDERSTAND THAT GM KNOWS THIS IS A PROBLEM AND HAS REPLACED SOME OF THE 110 VOLT CHARGING CORDS SHIPPED WITH THE VOLT. NOT CLEAR HOW TO RESOLVE THIS ISSUE - I HAVE AN ELECTRIC CAR THAT I NOW HAVE TO FUEL WITH GASOLINE... *TR
TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE EVENTUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAIL…
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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO STOP THE VEHICLE EVENTUALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.
THE STANDARD CHARGE CORD UNIT SUPPLIED WITH THE VEHICLE BY THE DEALER HAS FAILED TWICE, AND I BELIEVE IT POSES A FIRE RISK. THE FIRST OCCURRENCE WAS 9/1/12 AT APPROX. 18,000 MILES. CORROSION WAS NOTED ON THE PLUG. THE DEALERSHIP TECHNICIAN BLAMED RUST FROM A RECENT RAINSTORM AND REPLACED THE CHARGE CORD UNIT. THE SECOND OCCU…
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THE STANDARD CHARGE CORD UNIT SUPPLIED WITH THE VEHICLE BY THE DEALER HAS FAILED TWICE, AND I BELIEVE IT POSES A FIRE RISK. THE FIRST OCCURRENCE WAS 9/1/12 AT APPROX. 18,000 MILES. CORROSION WAS NOTED ON THE PLUG. THE DEALERSHIP TECHNICIAN BLAMED RUST FROM A RECENT RAINSTORM AND REPLACED THE CHARGE CORD UNIT. THE SECOND OCCURRENCE WAS YESTERDAY AT 32,350 MILES. THE CAR SUDDENLY STOPPED CHARGING. ON INSPECTION THE CHARGE UNIT AND CORD WERE EXTREMELY HOT, HOT ENOUGH TO HAVE POTENTIALLY CAUSED A BURN OR AN ELECTRICAL FIRE IN MY GARAGE. OVER THE PAST 2-3 MONTHS, I HAVE NOTED GRADUAL ONSET OF CORROSION ON THE OUTLET AND THE CHARGER PLUG. (OF NOTE, THERE HAS BEEN NO RAIN HERE IN LAS VEGAS FOR SEVERAL MONTHS). THE DEALERSHIP REPLACED THE CHARGE CORD UNIT TODAY. I COMMENTED TO THE SERVICE TECHNICIAN THAT I BELIEVE THERE IS A PROBLEM USING SOLELY THE 110 VOLT CHARGER IN A REGULAR HOUSEHOLD OUTLET. DEALERSHIP PERSONNEL IMPLIED THAT THE VOLT IS SUPPOSED TO BE CHARGED ON A DEDICATED CIRCUIT BREAKER WITH NO OTHER USE. HOWEVER, THIS INFORMATION DOES NOT APPEAR ANYWHERE IN THE OWNERS MANUAL, NOR IN THE CHARGE CORD UNIT MANUAL I RECEIVED TODAY, NOR HAVE I BEEN TOLD THIS AT THE TIME OF PURCHASE, NOR AT THE TIME OF THE INITIAL CHARGE CABLE RECALL IN EARLY 2012, NOR ON 9/1/12. THE ONLY PRINTED INFORMATION ABOUT CHARGING IS THAT THE VOLT CAN BE PLUGGED INTO A REGULAR HOUSEHOLD OUTLET (OWNERS MANUAL 1-20), AND THAT IT IS RECOMMENDED TO LEAVE IT PLUGGED IN TEMPERATURES OVER 90 DEGREES F. TO PRESERVE BATTERY LIFE (OWNER'S MANUAL 9-44). ON REVIEW OF WEBSITES AND BLOGS, I NOTE THAT OTHER VOLT OWNERS HAVE HAD A SIMILAR PROBLEM. *TR
UPON BRAKING AND PASSIVE DECELERATION THE CAR MAKES A LOUD AUDIBLE WHINING NOISE COMING FROM THE ENGINE COMPARTMENT. THE DEALER STATES IT IS A REGENERATIVE BRAKE BEARING FAILURE. THIS ISSUE IS RELATED TO THE BEARING CAGE FAILING CAUSING THE BEARING TO LOSE ITS INTEGRITY. HTTP://GM-VOLT.COM/FORUM/SHOWTHREAD.PHP?17877-LOUD-WHININ…
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UPON BRAKING AND PASSIVE DECELERATION THE CAR MAKES A LOUD AUDIBLE WHINING NOISE COMING FROM THE ENGINE COMPARTMENT. THE DEALER STATES IT IS A REGENERATIVE BRAKE BEARING FAILURE. THIS ISSUE IS RELATED TO THE BEARING CAGE FAILING CAUSING THE BEARING TO LOSE ITS INTEGRITY. HTTP://GM-VOLT.COM/FORUM/SHOWTHREAD.PHP?17877-LOUD-WHINING-DURING-REGEN. *TR
OWNED CAR FOR 8 MONTHS. USING 110V OUTLET TO CHARGE ELECTRIC BATTERY. CHARGES FINE EVERY NIGHT. UNPLUGGED CHARGER TODAY. CHARGING CONNECTOR IS BLACK, SEMI MELTED. OUTLET IS BLACK AND CHARRED. APPEAR TO BE DAYS AWAY FROM A FIRE. I LIVE IN A NEW HOME (LESS THAN A YEAR OLD) VALUED AT OVER 500K. HUGE ELECTRIC CAR FAN, BUT BOTH WIFE …
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OWNED CAR FOR 8 MONTHS. USING 110V OUTLET TO CHARGE ELECTRIC BATTERY. CHARGES FINE EVERY NIGHT. UNPLUGGED CHARGER TODAY. CHARGING CONNECTOR IS BLACK, SEMI MELTED. OUTLET IS BLACK AND CHARRED. APPEAR TO BE DAYS AWAY FROM A FIRE. I LIVE IN A NEW HOME (LESS THAN A YEAR OLD) VALUED AT OVER 500K. HUGE ELECTRIC CAR FAN, BUT BOTH WIFE AND I ARE NOW CONCERNED ABOUT FIRE IN HOUSE WITH YOUNG KIDS. *TR
THE POWER (PROPULSION) SYSTEM HAS DISAPPEARED FROM SCREEN WHILE DRIVING SWITCHING TO FUEL ONLY. SCREEN GOES BLANK AND ALL ELECTRIC MILES DISAPPEAR. NOTE THIS HAS HAPPENED FOUR TIMES IN THE LAST FEW MONTHS, SENDING SEVERAL ERROR CODES EACH TIME AND THE DEALER KEEPS IT FOR A WEEK OR MORE TO RESET ENGINE AND BATTERY ICON. CORPOR…
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THE POWER (PROPULSION) SYSTEM HAS DISAPPEARED FROM SCREEN WHILE DRIVING SWITCHING TO FUEL ONLY. SCREEN GOES BLANK AND ALL ELECTRIC MILES DISAPPEAR. NOTE THIS HAS HAPPENED FOUR TIMES IN THE LAST FEW MONTHS, SENDING SEVERAL ERROR CODES EACH TIME AND THE DEALER KEEPS IT FOR A WEEK OR MORE TO RESET ENGINE AND BATTERY ICON. CORPORATE OFFICE TECH'S HAVING PROBLEMS WITH ANSWERS, TOOK MY CONTROLS AND BATTERY BACK FOR TESTING AND REPLACED WITH NEW ONES. STILL HAVING THE SAME PROBLEM. *TR
TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED WHILE DRIVING 60 MPH, THE POWER STEERING SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE FAILURE COULD HAVE BEEN CAUSED BY DRIVING OVER A RUMBLE STRIP ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO DETERMINE WHY THE POW…
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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED WHILE DRIVING 60 MPH, THE POWER STEERING SYSTEM MALFUNCTIONED. THE CONTACT STATED THAT THE FAILURE COULD HAVE BEEN CAUSED BY DRIVING OVER A RUMBLE STRIP ON THE HIGHWAY. THE CONTACT TOOK THE VEHICLE TO THE DEALER HOWEVER, THE DEALER WAS UNABLE TO DETERMINE WHY THE POWER STEERING SYSTEM FAILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500.
DRIVER HAD RETURNED HOME, STOPPED CAR, DEPRESSED GEAR SHIFTER BUTTON TO PUT GEAR IN PARK, AND WAS ELECTROCUTED FROM THE POINT OF GEAR SHIFTER. THE VEHICLE WAS ALREADY SLATED TO BE "REPURCHASED" BY GM DUE TO OTHER ONGOING MECHANICAL MALFUNCTION ISSUES. THE VEHICLE WAS RETURNED TO THE DRIVER FOR USE WHILE THE NEW VEHICLE WAS BEI…
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DRIVER HAD RETURNED HOME, STOPPED CAR, DEPRESSED GEAR SHIFTER BUTTON TO PUT GEAR IN PARK, AND WAS ELECTROCUTED FROM THE POINT OF GEAR SHIFTER. THE VEHICLE WAS ALREADY SLATED TO BE "REPURCHASED" BY GM DUE TO OTHER ONGOING MECHANICAL MALFUNCTION ISSUES. THE VEHICLE WAS RETURNED TO THE DRIVER FOR USE WHILE THE NEW VEHICLE WAS BEING BUILT BY GM FOR DELIVERY TO THE DRIVER. WHEN THE VEHICLE WAS AT THE DEALERSHIP FOR ADDITIONAL MALFUNCTIONING REPAIRS, THE LAST TIME BEFORE INCIDENT (INCLUDING A MALFUNCTION WITH THE MAIN BATTERY COMPONENT THE DEALER DETERMINED) THE DEALER'S MECHANIC REPORTED FINDING A "STIFFNESS" OR MALFUNCTION WITH THE GEAR SHIFTER. THE DEALER ORDERED AND REPLACED A PART TO THE GEAR SHIFTER. THE DRIVER DROVE THE VEHICLE WITHOUT INCIDENT FOR ABOUT THREE WEEKS BEFORE THE ELECTROCUTION OCCURRED. GM WAS INFORMED OF THE INCIDENT IMMEDIATELY AFTERWARDS. GM INSTRUCTED DRIVER TO CALL 911 TO HAVE "FIRST RESPONDERS" DISCONNECT THE POWER IN VEHICLE. FIRE DEPT REFUSED TO CUT POWER CABLES IN VEHICLE, FOR LACK OF KNOWLEDGE OF THE SYSTEMS, AND FEAR OF THEIR SAFETY, SINCE THE DRIVER WAS NO LONGER IN DANGER INSIDE OF VEHICLE. LUCKILY, WHEN INCIDENT OCCURRED, DRIVER WAS ABLE TO QUICKLY REMOVE THEIR POINT OF CONTACT FROM GEAR SHIFTER BEFORE THE HAND AND ARM MUSCLES HAD INVOLUNTARILY CONTRACTED IN PLACE PERMANENTLY CLOSING THE CONTACT AND RESULTING IN FURTHER ELECTROCUTION. DRIVER SUSTAINED SIGNIFICANT ELECTRICAL SHOCK INJURY TO HAND/ARM INCLUDING PAIN, SHOCK, SORENESS, NUMBNESS, AND TINGLING SENSATION. SINCE INCIDENT, GM IS ONLY WILLING TO TRANSFER DRIVER TO THEIR PRODUCT ALLOCATION DEPARTMENT WHICH ACTS IN A LEGAL CAPACITY AND ACCEPTS CLAIM REPORTS FOR FURTHER INVESTIGATION. DRIVER'S IMMEDIATE CONCERN IS NOT TO SUE GM BUT TO INSURE ALL REASONABLE EFFORTS ARE MADE TO INFORM OTHER VOLT DEALERS OF INCIDENT AND HOPEFULLY PREVENT OTHER DRIVERS FROM BEING ELECTROCUTED. *TR.....UPDATED 01/30/13 *BF UPDATED 2/4/2013 *JS
WAS DRIVING VOLT AT LOW SPEED IN TRAFFIC. ATTEMPTED TO SWITCH MODES (NORMAL TO SPORT). THIS IS ACCOMPLISHED BY PRESSING A BUTTON ON THE DASHBOARD TWICE IN QUICK SUCCESSION. THE BUTTON IS LOCATED RIGHT NEXT TO THE START/STOP BUTTON. I ACCIDENTALLY PRESSED THE START/STOP BUTTON TWICE IN QUICK SUCCESSION, WHICH SHUTS THE CAR OF…
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WAS DRIVING VOLT AT LOW SPEED IN TRAFFIC. ATTEMPTED TO SWITCH MODES (NORMAL TO SPORT). THIS IS ACCOMPLISHED BY PRESSING A BUTTON ON THE DASHBOARD TWICE IN QUICK SUCCESSION. THE BUTTON IS LOCATED RIGHT NEXT TO THE START/STOP BUTTON. I ACCIDENTALLY PRESSED THE START/STOP BUTTON TWICE IN QUICK SUCCESSION, WHICH SHUTS THE CAR OFF. THE CAR SHUT OFF AND I WAS UNABLE TO RESTART IT UNTIL I CAME TO A FULL STOP, SHIFTED THE CAR TO PARK, AND PRESSED THE BRAKE. THE RESULTED IN A SMALL TRAFFIC BACKUP BEHIND ME. HOWEVER, THIS THE DESIGN AND PLACEMENT OF THESE BUTTONS IS VERY POOR. I BELIEVE THE START/STOP BUTTON HAS BEEN DESIGNED TO SHUTOFF THE CAR RELATIVELY EASILY IN LIGHT OF THE RECENT AND PUBLIC "SUDDEN ACCELERATION" PROBLEMS BY OTHER MANUFACTURERS. HOWEVER, ACCIDENTALLY SWITCHING OFF THE CAR IS ALSO AN UNDESIRABLE CONSEQUENCE. HAD THIS EVENT HAPPENED AT HIGHER SPEEDS (ON THE HIGHWAY) IT COULD BE QUITE DANGEROUS. *TR
Official recalls
215V145000 · Electrical System:ignition; Engine And Engine Cooling:engine:gasoline
Mar 13, 2015
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence & remedy
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
Engine And Engine Cooling:engine:gasoline
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
13V271000 · Electronic Stability Control (esc); Service Brakes
Jun 27, 2013
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence & remedy
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Additional source detail variants (2)
Service Brakes
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Electronic Stability Control (esc)
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE19013 · Passenger Sensing System
Opened Sep 17, 2019 · Closed Jul 2, 2021
Status: closed (inferred from source dates) · Air Bags:sensor:occupant Classification:front Passenger
In September 2019, the Office of Defects Investigation (ODI) opened PE19-013 to assess the potential safety related effects of a malfunction of the Passenger Sensing System (PSS) in 2012-2013 Model Year (MY) Chevrolet Volt vehicles. Consumers reported that due to a malfunction of the PSS, the air bag system malfunction indicator light (MIL) was activated. Many of the complaints noted the malfunction occurred after the warranty period expired and mentioned high repair costs as a major deterrent to the repair of the vehicle.The PSS sensor mat is embedded in the front passenger seat cushion and is intended to detect child seats and small statured occupants who could be harmed by deployment of the frontal passenger air bag. The PSS may develop a malfunction due to bunching of the sensor mat in the seat trench. The bunching of the sensor mat could cause the mat to repeatedly fold in the same location. Over time, the repeated folding can cause an increased resistance in the sensor mat. An increased resistance in the PSS sensor mat is detected as a fault in the air bag system diagnostic. If this fault is detected, a diagnostic trouble code will be stored in the air bag control unit and the air bag MIL will illuminate.Further, if the fault is detected, the passenger frontal and knee air bags will be suppressed in a crash of sufficient severity to warrant a commanded deployment regardless of the nature of size of the occupant of the front passenger seat.The report counts shown above include only those reports that specifically address the issue covered by this investigation, failure of the PSS sensor mat. Reports alleging only that the air bag light is on with no cause stated, or where a different cause was otherwise identified, were excluded as the air bag light could be illuminated for system faults other than a PSS malfunction.The subject vehicles have been in service for approximately ten (10) years. An analysis of General Motors (GM) warranty data for the subject vehicles, including a comparison with other agency and manufacturer data pertaining to similar occupant detection system failure investigations, indicates the subject vehicles experience a comparatively low complaint rate for this issue given the number of years the vehicles have been in service.GM has instituted a cost reduction program for the repair/replacement of the PSS in the subject vehicles. Based on this cost reduction program as well as:1) a comparatively low warranty rate; 2) no reported injuries, deaths or asymmetric deployments; and 3) the age of the vehicles; ODI is closing this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
PE11037 · Post-Crash Ev Fire Hazard
Opened Nov 25, 2011 · Closed Jan 20, 2012
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The subject vehicles, which employ emerging technology, are range-extended electric vehicles that utilize a high voltage (HV) battery to provide energy for propulsion. The HV battery is lithium-ion based technology that has a nominal full charge of 390 VDC, a 16 kWh capacity, and a control system that incorporates liquid (antifreeze) cooling and various electronic devices (control modules, sensors, wiring, etc) to monitor and manage the HV battery. The HV battery, portions of the cooling system, and the control system are contained within a common enclosure.During an NCAP oblique side pole impact test conducted by NHTSA in May 2011, the pole struck and deformed the sill plate under the driver's door at a location where there is a structural member. The lateral member displaced inward, pierced the HV battery enclosure and battery, and caused a battery coolant leak. Thereafter, the Agency conducted a rollover test (the rollover test consists of four 90-degree rotate-and-hold movements about the vehicle's longitudinal axis). In that test, the HV battery and electronics were exposed to coolant that leaked as a result of the crash. The vehicle fire that occurred three weeks later and the additional testing NHTSA conducted are discussed in a report titled 2011 Chevrolet Volt Battery Fire Incident Report a copy of which is available in the public file. The report indicates that intrusion induced coolant leakage, and subsequent rollover that saturates electronic components, were the only test conditions which resulted in a subject vehicle HV battery fire.GM announced its intention to conduct a free-of-charge customer satisfaction campaign (CSP) on the subject vehicles on January 5, 2012. The action affects 14,735 vehicles produced prior to December 21, 2011. The CSP addresses three areas related to the issue under investigation. The first involves a modification/strengthening of the structure of the vehicle in the area where battery intrusion occurred in the May 2011 test. The second involves adding a sensor that detects excessive HV battery coolant loss, and control system software that then alerts the driver and prevents recharging of the HV battery. When the battery cannot be recharged, it will be depleted to a lower energy state as the vehicle continues to operate on the internal combustion engine. Lastly, a tamper-proofing device will be added to the system to prevent consumers from adding coolant. GM discusses these revisions in its response to an Information Request (IR) issued by NHTSA, noting that vehicles produced in calendar year 2012 and later will be manufactured to this condition.In December 2011, and at the same test facility, NHTSA repeated the May 2011 side impact test using a model year 2012 Volt modified to the structural condition described in the CSP. The test did not produce intrusion of the HV battery, a coolant leakage, or a fire (see test 7611, available at www.nhtsa.gov/Research/Databases+and+Software). In its IR response, GM describes four (4) additional side impact tests of modified subject vehicles it recently conducted using various build configurations and impact speeds (including higher speeds). GM reports that none produced HV battery intrusion, coolant leakage, or a fire.As noted in the complaint counts above, ODI has not identified a crash occurring in consumer's use of the vehicle that has resulted in a vehicle fire, or produced coolant leakage. ODI notes that side impact crashes with pole-like structures, such as would strike the sill plate, occur fairly infrequently, and such crashes with rollovers are even less frequent. A defect trend has not been identified at this time, and further investi
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