NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
245 reports50,000 miles · Feb 22, 2018
Electrical SystemFuel/propulsion System
EVSE CHARGING CABLE STOPPED WORKING. GM FLIP FLOPPED OVER THE LAST YEAR ON WARRANTY COVERAGE. I HAVE TECHNICAL SERVICE BULLETINS WITH THE WARRANTY COVERAGE STATUS CHANGED FROM V (VOLTEC), TO BUMPER-TO-BUMPER, IN THE MIDDLE OF THE WARRANTY PERIOD AS OF DEC 1ST, 2017 (NOT WHAT I AGREED TO WHEN I PURCHASED THE CAR). UNABLE TO CHARG…
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EVSE CHARGING CABLE STOPPED WORKING. GM FLIP FLOPPED OVER THE LAST YEAR ON WARRANTY COVERAGE. I HAVE TECHNICAL SERVICE BULLETINS WITH THE WARRANTY COVERAGE STATUS CHANGED FROM V (VOLTEC), TO BUMPER-TO-BUMPER, IN THE MIDDLE OF THE WARRANTY PERIOD AS OF DEC 1ST, 2017 (NOT WHAT I AGREED TO WHEN I PURCHASED THE CAR). UNABLE TO CHARGE VEHICLE AT HOME WITHOUT IT. GM REPLACED A SIGNIFICANT NUMBER OF THESE UNITS UNDER A RECALL CAMPAIGN BETWEEN 2012-2013, ONLY FOR A PORTION OF THE VIN #'S FROM THE 2011-2012 MODEL YEAR. MINE WAS NOT INCLUDED. THEY ARE MANY OTHERS WITH THIS PROBLEM, AND GM HAS REFUSED TO REPLACE THE REST OF THE 2012 MODEL YEAR UNITS. I HAVE EXHAUSTED ALL AVENUES OF TRYING TO HAVE GM STAND BEHIND THEIR PRODUCT, INCLUDING INVOLVING THE CEO OF GM, MARY BARRA, VIA THE ATTACHED EMAILS. THIS NEEDS TO BE ESCALATED TO RECALL STATUS FOR THE OTHER 10,000 SOME 2012 VOLT UNITS ON THE ROAD TODAY THAT GM WILL NOT STAND BEHIND. THIS RELATES TO THE CAR BEING STATIONARY. CHARGING THE VEHICLE VIA THE EVSE IS ABSOLUTELY NEEDED TO DRIVE THE VEHICLE IN ELECTRIC (EV) MODE.
NHTSA ODI #11074332
109,000 miles · Jan 24, 2018
Vehicle Speed Control
TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO ACCELERATE THERE WAS A LOUD ABNORMAL NOISE. THE BILL ROBERTS CHEVROLET BUICK, INC DEALER LOCATED AT 301 W BROADWAY ST, BOLIVAR, MO 65613 STATED THAT THEY WERE NOT ABLE TO REPAIR THE VEHICLE. AS A RESULT, THE VEHICLE WAS NOT REPAI…
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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. THE CONTACT STATED THAT WHILE DRIVING AND ATTEMPTING TO ACCELERATE THERE WAS A LOUD ABNORMAL NOISE. THE BILL ROBERTS CHEVROLET BUICK, INC DEALER LOCATED AT 301 W BROADWAY ST, BOLIVAR, MO 65613 STATED THAT THEY WERE NOT ABLE TO REPAIR THE VEHICLE. AS A RESULT, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS ALSO CONTACTED AND WAS UNABLE TO PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 109,000.
NHTSA ODI #11064673
Mileage unknown · Jan 10, 2018
Air Bags
IN MY USED CHEVROLET VOLT 2012, THE AIRBAG LIGHT HAS COME ON. I TOOK IT TO A CHEVROLET DEALERSHIP AND THEY SAID THAT THE PASSENGER PRESENCE MODULE WASN'T FUNCTIONING, AND SO IT WAS CAUSING THE AIRBAG LIGHT TO GO ON AND THUS MAKING MY AIRBAGS INOPERABLE. CHEVROLET SAYS THAT MY CAR IS OUT OF WARRANTY, BUT THIS ISSUE IS WIDELY REPO…
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IN MY USED CHEVROLET VOLT 2012, THE AIRBAG LIGHT HAS COME ON. I TOOK IT TO A CHEVROLET DEALERSHIP AND THEY SAID THAT THE PASSENGER PRESENCE MODULE WASN'T FUNCTIONING, AND SO IT WAS CAUSING THE AIRBAG LIGHT TO GO ON AND THUS MAKING MY AIRBAGS INOPERABLE. CHEVROLET SAYS THAT MY CAR IS OUT OF WARRANTY, BUT THIS ISSUE IS WIDELY REPORTED ON CHEVROLET VOLT FORUMS, AND MAKES THE CAR UNSAFE TO OPERATE AS THEIR ARE NO WORKING AIRBAGS WHEN I DRIVE IT. CHEVROLET WANTS ME TO PAY FOR THE REPAIR, BUT SOMETHING LIKE A MODULE THAT DETECTS WHETHER OR NOT A PASSENGER IS PRESENT SHOULD NOT BE A WEAR-AND-TEAR ITEM LIKE TIRES OR EVEN AN ENGINE. I DON'T THINK ITS REASONABLE TO SAY THAT THIS IS OPERATER ERROR, AND INSTEAD I BELIEVE IT IS MANUFACTURER ERROR AND BY NOT DOING THE RIGHT THING AND CORRECTING THEIR DESIGN FLAW AND MANUFACTURER DEFECT, CHEVROLET IS CAUSING MANY VOLT DRIVERS TO OPERATE UNSAFE VEHICLES THAT HAVE NO OPERABLE AIRBAG OR PAY A LARGE AMOUNT OF MONEY FOR A NEW PASSENGER SIDE SEAT WITH A NEW PRESENCE MODULE. THROUGH RESEARCH ON FORUMS, MANY CHEVROLET VOLT DRIVERS HAVE ALREADY PAID ANYWHERE FROM $500-$1200 FOR THIS REPAIR, AND I BELIEVE THEY SHOULD ALSO RECEIVE COMPENSATION. I HAVE NOT PAID TO HAVE THIS FIXED YET AND AM STILL TRYING TO FIND A RESOLUTION WITH CHEVROLET, BUT AS IT IS A WIDESPREAD ISSUE, I THOUGHT THE NHSTA SHOULD KNOW ABOUT IT AND DO SOMETHING TO PROTECT CONSUMERS. THE CAR HAS NEVER BEEN IN AN ACCIDENT, AND I HAVE NO IDEA WHY THE AIRBAG LIGHT CAME ON IN THE FIRST PLACE.
NHTSA ODI #11061616
Mileage unknown · Oct 2, 2017
Air Bags
BASICALLY WHEN ANYONE SITS IN THE FRONT PASSENGER SEAT OUR 2012 CHEVY VOLT THE AIR BAG WARNING DETECTION/ FAILURE COME ON; THIS HAPPENS WHEN THE CAR IS STATIONARY AND DRIVING. IT STARTED HAPPENING SPORADIC, BUT LATELY IT HAS BEEN MORE CONSISTENT WITH THE SAFETY ALERT DEFECT. IT PRESENTS SOME HUGE SAFETY CONCERNS FOR US BECAUS…
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BASICALLY WHEN ANYONE SITS IN THE FRONT PASSENGER SEAT OUR 2012 CHEVY VOLT THE AIR BAG WARNING DETECTION/ FAILURE COME ON; THIS HAPPENS WHEN THE CAR IS STATIONARY AND DRIVING. IT STARTED HAPPENING SPORADIC, BUT LATELY IT HAS BEEN MORE CONSISTENT WITH THE SAFETY ALERT DEFECT. IT PRESENTS SOME HUGE SAFETY CONCERNS FOR US BECAUSE WE ARE NOT SURE IF IT WOULD PROTECT THE PASSENGER SITTING IN THAT SEAT IF THERE WOULD BE AN IMPACT. WE BELIEVE GENERAL MOTORS SHOULD ADDRESS THIS ISSUE. WE CAN'T BE THE ONLY VOLT HAVING THIS ISSUE. THANK YOU!
NHTSA ODI #11031440
70,000 miles · Sep 29, 2017
Electrical SystemExterior Lighting
TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER WENT COMPLETELY DARK. THE VEHICLE WAS TAKEN TO GEORGE MOORE CHEVROLET (10979 ATLANTIC BLVD, JACKSONVILLE, FL 32225) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTUR…
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TL* THE CONTACT OWNS A 2012 CHEVROLET VOLT. WHILE DRIVING 65 MPH, THE INSTRUMENT CLUSTER WENT COMPLETELY DARK. THE VEHICLE WAS TAKEN TO GEORGE MOORE CHEVROLET (10979 ATLANTIC BLVD, JACKSONVILLE, FL 32225) WHERE IT WAS DIAGNOSED THAT THE INSTRUMENT CLUSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST BECAUSE THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. ..UPDATED 10/23/17 *BF
NHTSA ODI #11030475
77,500 miles · Sep 26, 2017
Unknown Or Other
THE INFORMATION DISPLAY HAS GONE BLACK. THE INFORMATION DISPLAY SHOWS SPEED, MILEAGE, FUEL LEVEL, TURN BLINKER STATUS, AND OTHER CRITICAL INFORMATION. THE SCREEN BRIGHTNESS ADJUSTMENT DOES NOT AFFECT THE DISPLAY AND IS NOT THE PROBLEM. THE ISSUE CONTINUES WHETHER THE VEHICLE IS IN MOTION OR STATIONARY, ON CITY STREETS OR HIGH…
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THE INFORMATION DISPLAY HAS GONE BLACK. THE INFORMATION DISPLAY SHOWS SPEED, MILEAGE, FUEL LEVEL, TURN BLINKER STATUS, AND OTHER CRITICAL INFORMATION. THE SCREEN BRIGHTNESS ADJUSTMENT DOES NOT AFFECT THE DISPLAY AND IS NOT THE PROBLEM. THE ISSUE CONTINUES WHETHER THE VEHICLE IS IN MOTION OR STATIONARY, ON CITY STREETS OR HIGHWAY, TURNING, OR BRAKING. I DO NOT KNOW THE ROOT CAUSE OF THE ISSUE BUT IT APPEARS TO INVOLVE ONBOARD COMPUTER COMPONENTS. THE VEHICLE HAS NOT BEEN IN AN ACCIDENT NOR DAMAGED IN ANY WAY.
NHTSA ODI #11029911
47,175 miles · Aug 30, 2017
Unknown Or Other
ON 8/23/17, MY CAR POPPED UP THE MESSAGE "SERVICE HIGH VOLTAGE CHARGING SYSTEM" ON MY DASHBOARD DISPLAY WHILE I WAS STATIONARY WITH THE CAR ON. UPON RESEARCHING THE PROBLEM ONLINE, I NOTICED IN THE GM FORUMS THAT THE PROBLEM WAS DUE TO AN INCORRECT AMOUNT OF FLUID IN THE RESERVOIR SURROUNDING THE BATTERY. SERVICE CAMPAIGN #141…
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ON 8/23/17, MY CAR POPPED UP THE MESSAGE "SERVICE HIGH VOLTAGE CHARGING SYSTEM" ON MY DASHBOARD DISPLAY WHILE I WAS STATIONARY WITH THE CAR ON. UPON RESEARCHING THE PROBLEM ONLINE, I NOTICED IN THE GM FORUMS THAT THE PROBLEM WAS DUE TO AN INCORRECT AMOUNT OF FLUID IN THE RESERVOIR SURROUNDING THE BATTERY. SERVICE CAMPAIGN #14114 (RESS BATTERY COOLANT LEVEL LOW) WAS GENERATED BY GM FOR 2012 & 2013 CHEVROLET VOLTS, BUT MY VIN FOR MY 2012 CHEVROLET VOLT WAS NOT INCLUDED. I EXPLAINED TO GM (CORPORATE) AND KELLER MOTORS THAT THIS IS A WELL-DOCUMENTED PROBLEM AND THAT THE FIX WAS TO ADD BATTERY COOLANT, BUT I GOT THE SAME RUN-AROUND ANSWER THAT MY VIN WAS NOT INCLUDED IN THE SERVICE CAMPAIGN / RECALL. KELLER MOTORS IN HANFORD, CA WAS FINALLY ABLE TO TAKE A LOOK AT MY VEHICLE ON 8/29/17 AND FOUND THE PROBLEM TO BE EXACTLY AS NOTED IN THE SERVICE RECALL. THERE WERE NO LEAKS. THE COOLANT WAS $13.13. THE LABOR WAS $119.50. THAT'S ABSURD -- I CAN POUR IN COOLANT MYSELF! WHAT I CAN'T DO IS CLEAR OUT THE ERROR CODES THAT WERE POPPING UP ON MY CAR THAT WAS PREVENTING ME FROM CHARGING IT AND USING THE ELECTRIC BATTERY. I REALLY FEEL THAT MY CAR WAS MISSED IN GM'S SERVICE CAMPAIGN # 14114, AND FEEL LIKE I SHOULD REIMBURSED BY THEM FOR MY OUT OF POCKET EXPENSE. A COPY OF MY PAPERWORK FROM KELLER MOTORS DETAILING THE PROBLEM IS ATTACHED TO THIS COMPLAINT. FURTHERMORE, I WAS ASSIGNED CASE # 8-3209935105, AND A WOMAN BY THE NAME OF JASMINE FROM GM (WHEN I INITIALLY CALLED CORPORATE ABOUT THIS PROBLEM), BUT SHE NEVER DID FOLLOW UP WITH EITHER MYSELF OR KELLER MOTORS ON THIS PROBLEM BY THE TIME I PICKED UP MY CAR ON 8/29/17 AND HAD TO PAY THE BILL TO RELEASE MY CAR.
NHTSA ODI #11020589
35,000 miles · Aug 24, 2017
Electrical System
THE MAIN DRIVER DISPLAY DOES NOT COME ON USUALLY WHEN IT IS COLD OUTSIDE. THIS HAPPENS MOSTLY IN THE WINTER, BUT HAS BEEN HAPPENING MORE WHEN TEMPS ARE IN THE 70'S. NEVER IN THE SUMMER. THERE IS NO SPEED, FUEL OR MILEAGE DISPLAY.
NHTSA ODI #11019290
97,000 miles · Aug 22, 2017
Electrical System
LCD SCREEN THAT SHOWS SPEED AND FUEL LEVEL AND INFORMATION SHORTED OUT WHILE DRIVING
NHTSA ODI #11018900
108,000 miles · Aug 9, 2017
Air BagsElectrical System
SERVICE AIRBAG WARNING APPEARED. ALL OTHER FUNCTIONS CHECKED OK, NO CODES. ONE DAY LATER THE MULTIFUNCTION SCREEN DISPLAY IS BLANK AND ALL BUTTONS BUT THE CLIMATE CONTROL ARE NON FUNCTIONING. ONLY CAPACITIVE TOUCH BUTTONS THAT WORK ARE FRONT DEHUMIDIFIER, AND FAN CONTROL BUTTONS (INCLUDING AUTO). AIR CONDITIONING IS STUCK ON…
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SERVICE AIRBAG WARNING APPEARED. ALL OTHER FUNCTIONS CHECKED OK, NO CODES. ONE DAY LATER THE MULTIFUNCTION SCREEN DISPLAY IS BLANK AND ALL BUTTONS BUT THE CLIMATE CONTROL ARE NON FUNCTIONING. ONLY CAPACITIVE TOUCH BUTTONS THAT WORK ARE FRONT DEHUMIDIFIER, AND FAN CONTROL BUTTONS (INCLUDING AUTO). AIR CONDITIONING IS STUCK ON AN NO OTHER BUTTONS FUNCTION. MAY BE RELATED TO PRIOR SUBMISSION: NHTSA ID NUMBER: 10872363
NHTSA ODI #11013864
Official recalls
2Mar 13, 2015
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence & remedy
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
Additional source detail variants (2)
Electrical System:ignition
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
Engine And Engine Cooling:engine:gasoline
General Motors LLC (GM) is recalling certain model year 2011-2013 Volt vehicles manufactured August 25, 2010, to June 26, 2013. If the driver exits the vehicle without turning off the electrical system, the battery may drain low enough that the gasoline engine will automatically start itself to recharge the electric battery.
Consequence: If the engine runs for an extended period of time in an enclosed space, there may be a build up of carbon monoxide, increasing the risk of personal injury.
Remedy: GM will notify owners, and dealers will update the engine management software to limit the time that the stationary vehicle can be left in the ON position, free of charge. The recall began April 15, 2015. Owners may contact Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 14617.
Jun 27, 2013
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence & remedy
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Additional source detail variants (2)
Service Brakes
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Electronic Stability Control (esc)
General Motors (GM) is recalling certain model year 2012 Chevrolet Volt vehicles manufactured March 1, 2012, through April 17, 2012. Due to a brake pressure modulator valve problem, the vehicles do not relieve brake pressure from the front brakes during an anti-lock brake system (ABS), electronic stability control (ESC), or traction control event. One or both front brakes may lock up and not release. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standards (FMVSS) No. 126, "Electronic Stability Control Systems"' and No. 135, "Light Vehicle Brake Systems."
Consequence: If the brakes lock up it could cause a loss of steering control and/or a lengthened distance needed to stop the vehicle, increasing the risk of a crash.
Remedy: General Motors will notify owners, and dealers will install a new brake pressure modulator valve free of charge. The recall is expected to begin July 12, 2013. Owners may contact Chevrolet at 1-866-694-6546. GM's recall number is 13184.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3DP22005 · Pedestrian Alert Sounds
Opened Jan 27, 2023 · Closed Aug 7, 2023
Status: closed (inferred from source dates) · Electrical System:propulsion System
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
PE19013 · Passenger Sensing System
Opened Sep 17, 2019 · Closed Jul 2, 2021
Status: closed (inferred from source dates) · Air Bags:sensor:occupant Classification:front Passenger
In September 2019, the Office of Defects Investigation (ODI) opened PE19-013 to assess the potential safety related effects of a malfunction of the Passenger Sensing System (PSS) in 2012-2013 Model Year (MY) Chevrolet Volt vehicles. Consumers reported that due to a malfunction of the PSS, the air bag system malfunction indicator light (MIL) was activated. Many of the complaints noted the malfunction occurred after the warranty period expired and mentioned high repair costs as a major deterrent to the repair of the vehicle.The PSS sensor mat is embedded in the front passenger seat cushion and is intended to detect child seats and small statured occupants who could be harmed by deployment of the frontal passenger air bag. The PSS may develop a malfunction due to bunching of the sensor mat in the seat trench. The bunching of the sensor mat could cause the mat to repeatedly fold in the same location. Over time, the repeated folding can cause an increased resistance in the sensor mat. An increased resistance in the PSS sensor mat is detected as a fault in the air bag system diagnostic. If this fault is detected, a diagnostic trouble code will be stored in the air bag control unit and the air bag MIL will illuminate.Further, if the fault is detected, the passenger frontal and knee air bags will be suppressed in a crash of sufficient severity to warrant a commanded deployment regardless of the nature of size of the occupant of the front passenger seat.The report counts shown above include only those reports that specifically address the issue covered by this investigation, failure of the PSS sensor mat. Reports alleging only that the air bag light is on with no cause stated, or where a different cause was otherwise identified, were excluded as the air bag light could be illuminated for system faults other than a PSS malfunction.The subject vehicles have been in service for approximately ten (10) years. An analysis of General Motors (GM) warranty data for the subject vehicles, including a comparison with other agency and manufacturer data pertaining to similar occupant detection system failure investigations, indicates the subject vehicles experience a comparatively low complaint rate for this issue given the number of years the vehicles have been in service.GM has instituted a cost reduction program for the repair/replacement of the PSS in the subject vehicles. Based on this cost reduction program as well as:1) a comparatively low warranty rate; 2) no reported injuries, deaths or asymmetric deployments; and 3) the age of the vehicles; ODI is closing this Preliminary Evaluation. The closing of this investigation does not constitute a finding by NHTSA that a safety related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
PE11037 · Post-Crash Ev Fire Hazard
Opened Nov 25, 2011 · Closed Jan 20, 2012
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The subject vehicles, which employ emerging technology, are range-extended electric vehicles that utilize a high voltage (HV) battery to provide energy for propulsion. The HV battery is lithium-ion based technology that has a nominal full charge of 390 VDC, a 16 kWh capacity, and a control system that incorporates liquid (antifreeze) cooling and various electronic devices (control modules, sensors, wiring, etc) to monitor and manage the HV battery. The HV battery, portions of the cooling system, and the control system are contained within a common enclosure.During an NCAP oblique side pole impact test conducted by NHTSA in May 2011, the pole struck and deformed the sill plate under the driver's door at a location where there is a structural member. The lateral member displaced inward, pierced the HV battery enclosure and battery, and caused a battery coolant leak. Thereafter, the Agency conducted a rollover test (the rollover test consists of four 90-degree rotate-and-hold movements about the vehicle's longitudinal axis). In that test, the HV battery and electronics were exposed to coolant that leaked as a result of the crash. The vehicle fire that occurred three weeks later and the additional testing NHTSA conducted are discussed in a report titled 2011 Chevrolet Volt Battery Fire Incident Report a copy of which is available in the public file. The report indicates that intrusion induced coolant leakage, and subsequent rollover that saturates electronic components, were the only test conditions which resulted in a subject vehicle HV battery fire.GM announced its intention to conduct a free-of-charge customer satisfaction campaign (CSP) on the subject vehicles on January 5, 2012. The action affects 14,735 vehicles produced prior to December 21, 2011. The CSP addresses three areas related to the issue under investigation. The first involves a modification/strengthening of the structure of the vehicle in the area where battery intrusion occurred in the May 2011 test. The second involves adding a sensor that detects excessive HV battery coolant loss, and control system software that then alerts the driver and prevents recharging of the HV battery. When the battery cannot be recharged, it will be depleted to a lower energy state as the vehicle continues to operate on the internal combustion engine. Lastly, a tamper-proofing device will be added to the system to prevent consumers from adding coolant. GM discusses these revisions in its response to an Information Request (IR) issued by NHTSA, noting that vehicles produced in calendar year 2012 and later will be manufactured to this condition.In December 2011, and at the same test facility, NHTSA repeated the May 2011 side impact test using a model year 2012 Volt modified to the structural condition described in the CSP. The test did not produce intrusion of the HV battery, a coolant leakage, or a fire (see test 7611, available at www.nhtsa.gov/Research/Databases+and+Software). In its IR response, GM describes four (4) additional side impact tests of modified subject vehicles it recently conducted using various build configurations and impact speeds (including higher speeds). GM reports that none produced HV battery intrusion, coolant leakage, or a fire.As noted in the complaint counts above, ODI has not identified a crash occurring in consumer's use of the vehicle that has resulted in a vehicle fire, or produced coolant leakage. ODI notes that side impact crashes with pole-like structures, such as would strike the sill plate, occur fairly infrequently, and such crashes with rollovers are even less frequent. A defect trend has not been identified at this time, and further investi