2024 Chevrolet Trax

The contact owns a 2024 Chevrolet Trax. The contact stated that while the vehicle was parked, the vehicle was remotely started erroneously. The vehicle was taken to the local dealer who determined that the infotainment system had been hacked. The infotainment center software was reloaded but the failure continued to occur. The manufacturer was notified of the failure. The failure mileage was 1.

I purchased this car on Feb 23, 2024 brand new - I have had trouble on numerous occasions trying to unbuckle my seat belt - the seat belt is too far down between the seat and the middle console making it difficult to manuever - if there were ever an emergency where I had to get out of the car fast - this would be extremely unsafe and problematic

When driving 70+ mph on a county highway a dog ran out in front of my vehicle. There had been a similar instance to this where a car pulled out in front of me on the same road and my car assisted in making a full stop to avoid the accident. However, this did not happen with the dog. There was full impact damage and vehicle has been in the shop for 3+ months awaiting parts for repair.

I’ve had problems with the headlights flickering for no reason and randomly (every day) With the green indicator on the dashboard turning on and off. It happens at different times of the day, in different weathers and for no reason. Seems to be worst on sunny and cloudy days and it happens at any speed, even parked. Already took to the dealership twice, first they did an update (it didn’t fix anything) and now they mentioned they have ordered a part to replace. I’ve talk in forums and groups with multiple people experiencing this issue. I had also problems with the back up camera staying on while driving and looking like it have “fish eye” effect. With the lane assist and forward collision warning not working. All this is also random, I’ve owned the car for a little over a week and seems like many people are talking about similar problems. The deactivation or failure of safety features is definitely dangerous. The dealership just mentioned they can’t replicate this. The problem with the flickering lights is a huge safety issue, other drivers gets confused and with the headlights going on and off you can’t really drive in safe way. I’ve documented with some videos and I have the dealership paper about The flickering lights problem. I’ve not been able to document the other problems since it happens while driving. I must mention I experienced this problems from the day one I got the car out of the lot (new). And the flickering lights problem KEEPS happening every day.

My car since I got it has been in service 3 times for the same issues. The infotainment screen keeps freezing and lagging randomly. It seems to happen more and more lately. It sometimes gets so bad where while I'm driving the reverse camera turns on and causes a huge distraction while driving. and when you turn the car off and take the key out fo the vehicle it will not shut off the radio for several minutes as it's intended to turn off when key is out of ignition and driver door opens. The next issue is with the remote start. The A/C will not turn on when remote starting the car. GM said it should but they can't seem to fix the issue. This almost caused my dog to have a heat stroke while I had to run into the store unexpectedly.

The contact owned a 2024 Chevrolet Trax. The contact stated that while her son was driving at approximately 45 MPH, he observed smoke emanating from the engine compartment. The contact stated that as her son attempted to steer the vehicle off of the highway, the vehicle caught fire. The fire department extinguished the fire. It is unknown if there was a police report taken at that time. The vehicle was towed to a tow yard where it was diagnosed as totaled. The manufacturer was not notified of the failure. The failure mileage was 6,455.