2024 Chevrolet Traverse

The contact owns a 2024 Chevrolet Traverse. The contact stated that while depressing the brake pedal, the brakes made a squeaking sound. The ABS warning light was illuminated. The vehicle was taken to the dealer several times. The dealer diagnosed that the brakes had failed and needed to be replaced. The vehicle was repaired; however, the failure persisted. The ABS warning light was no longer illuminated. The vehicle was returned to the dealer, who was unable to diagnose or repair the vehicle. The manufacturer was notified of the failure, opened a case, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.

On July 31st, while backing up on a clear road in rain the brakes locked suddenly. The brakes applied & a message saying Emergency Parking brake engaged. Must be manually released. This happened twice in a 30 second period before there was enough room for me to pull forward out of the spot. I called the dealership on August 1st to see if this was a known issue and they said no. Brought the car in on August 2nd. They scanned for errors & found a message Lost Communication with Parking Assist Control Module with 9 other error message. They said this was not a known problem and to them it appeared to fix itself but would let me know if there was any way to fix. Car has just been in for regular multi point inspection on July 24th. On August 20th went to get in the car but none of the key fobs would open it. Called two dealerships but neither could come up with answer. Chevy Roadside was called & came to get into the car and ended up jumping it. At that time the battery was tested and it appeared fine. It was recommended to run it for a half hour. I ended up driving it for an hour with no extras on. On August 25th the next day I went to drive it the battery of this 1 year old car was dead. Called the two dealerships to see what could be done & was told to bring it in. Called Chevy Roadside Assistance who dispatched someone to open the car and jump the battery. This person found the battery was not holding a charge & said nothing when I said I was driving it to the dealership. Got 3 houses away & a message that the Brakes have failed. Press hard to brake popped up. In addition the steering locked up. I missed hitting a lady with a kid in a stroller by 6 ft but managed to get it to the curve & with 3 pushes into park. It was towed to the dealership. When it arrived at the dealership the brakes locked up so it would not back up off the flatbed. It had to be forced off. Dealer blames poor battery but can't explain July 31st or why battery readouts say okay.

Emergency brake engaged while driving in reverse causing the vehicle to abruptly stop 3 times leaving the driveway. This continues to occur as we left the house moving forward decelerating the vehicle. My [XXX] infants were in the vehicle causing them to scream, and this defect could have easily caused a crash. I no longer feel safe driving the suv. We proceed to call the dealership we purchased it from (Rick Hendricks Chevrolet of Naples) Spoke with management the guys name was Jack. He said this is an ongoing issues they are working on and told us to bring it in. I’m not driving this vehicle on the highway an hour away so we are now escalating the situation to headquarters. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Bought 2024 Traverse end of June 2024 from show room at Flow Cheverolet in Salem, NC. In Sept 2024, took it in for glitchy screen/radio black and colorful lines displayed, squeeky brakes, and dashboard rattling when hitting 60+ miles. Chevy fixed the screen but said they could not do anything about brakes or the rattling of the dashboard. March 2025- brakes still squeeked and brake failure message came on, took in they had to order and replace brake sensore. I informed them that when backing up the automatic brakes come on stopping the car when no vehicles are coming would take 3 to 4 tries to back out from driveway but this problem was not addressed. July 2025- check engine came on, was told cylinders 2 injection pulse offset exceeded minimum learning limit suppositely just needed some STP August 2025- check engine came on again took in to Cheverlote they said they needed to order and replace Fuel injection pump because it was faulty, but that day recieved a text from the car saying battery was dieing while at Cheverolet service department. Car has been at the service department for over a week and they still can't figure out why its not holding charge. Battery has been replace twice while at their shop. Most important issue the millage is stating it has 25,400miles but we know for sure we have not traveled or driven but maybe half that millage in the pass year and chevy's mechanic is stating there is no way for them to confirm that. Too many issues for a car bought brand new only a year ago and because of the faulty odameter we only have about 10,000 miles left of warranty.

I was taking my daughter to school; we were about 5 minutes from our home. I came up to a red light and stopped no problem, it turned green and as I proceeded through the intersection to the next red light to make my left-hand turn to get on the freeway, my rearview mirror camara flickered and that was my first indication that something was wrong. After that the ac started turning on and off and my dash lights all started lighting up. Fortunately, I was only going about 15-20 mph, so I was able to get the car to stop without incident. I had a few seconds to decide what to do, I determined that making a U-turn when the light turned green was the safest option, that's when I realized I had no power steering. I was able to safely get the car back to my driveway and called a tow truck. The car is now at JK Chevrolet Nederland, Tx and now waiting to hear diagnostic.