2020 Chevrolet Traverse

Vehicle: 2020 Chevrolet Traverse VIN: [XXX] Mileage: 50,100 miles Ownership: Original owner The driver’s seat belt intermittently fails to latch. This is a primary safety restraint system, federally required, and critical for occupant protection. The failure occurs randomly and cannot be reliably duplicated. The dealer inspected the seat belt buckle and confirmed no debris or obstruction. The dealer was unable to duplicate the issue during their inspection. Video documentation from the owner of the intermittent failure is available. This appears to be a premature mechanical failure of a safety-critical component. The vehicle is only 50,100 miles and properly maintained. Failure of the driver’s seat belt could prevent proper restraint in an accident, creating a serious safety risk. There are no open recalls related to this issue, and the vehicle is out of warranty. I contacted the manufacturer about goodwill assistance for repair. They confirmed that, since there are no open recalls, the issue cannot be duplicated, and the vehicle is out of warranty, they will not provide reimbursement or cost assistance. The driver’s seat belt should not fail during the expected life of the vehicle. At 50,100 miles on a 2020 Traverse, this appears to be a premature mechanical failure of a safety-critical component. I am submitting this complaint to document this issue for this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

1 year after buying my car two of my seat belts stop working one was the back driver side the clip doesn't stay in sometimes and then the middle seat and middle belt got stick in the seat and I wasn't able to pull it out to use it. I bought my car in Dec of 2020 and in October of 2024 my whole transmission went out which I never had any problems before not even a warning sign, I took it to a mechanic since it was only driving in first gear and they said it might be from the inside of the transmission when it was made they solenoids are bad.

The driver's seat belt would not "buckle up" or latch into the buckle. This issue started a couple of months ago but it just seemed to be stiffer than the other belts. Then suddenly it started to release while driving. Then we were not able to get it to work at all. The dealership was able to get the vehicle in immediately and replaced the seat belt assembly. My safety and the safety of any of my family driving this vehicle was a risk of a malfunctioning seat belt. I don't know if it would have held if I were to get into an accident and I'm concerned about the passenger seat as well. Other than it being a little difficult to buckle up there were no other warning signs. The dealership replaced the part on 5/15/23.

The contact owned a 2020 Chevrolet Traverse. The contact stated that while driving at approximately 35 - 40 MPH, the contact rear-ended another vehicle. The driver's side front seat belt pre-tensioner was loose and did not restrain the contact in the seat upon impact. The air bags were deployed upon impact. The contact suffered bruising on her chest, a lacerated thumb, and a fractured elbow from the air bag deployment. Medical attention was received. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,500.

THIS STARTED AROUND MAY 2020... I WAS AT ABOUT 2K MILES IN. I WAS TOLD IT WAS DUE TO WEATHER. AND THAT THEY HAD OTHER CHEVY WITH SAME ISSUE- "SO IT'S NORMAL". I BOUGHT THE 2020 CHEVY TRAVERSE BRAND NEW RIGHT OFF LOT. AFTER WE PACKED UP AND VISITED FAMILY I NOTICED IT HAD SOUNDS. THE SOUNDS WERE LIKE WHINING NOISES JUST LOUD AND SERIOUSLY OBNOXIOUS. IT ONLY HAPPENED WE WERE TURNING VEHICLE AT FIRST. SO WE GET HOME AND IT STARTED BEING LOUDER. I THEN NOTICED AS I WAS DRIVING AND AFTER I SLOWED DOWN TO LIKE 20 HEADING FOR A STOP SIGN THE CAR SUDDENLY HAS THIS BURST OF ENERGY AND SPEEDS UP TO LIKE 33 CAUSING ME TO HIT BREAKS. I TOLD MY HUSBAND AND HE WAS LIKE I DON'T KNOW MAYBE IT IS EXPUNGING GAS. AFTER I SLOW DOWN? ISN'T THAT DANGEROUS. I IGNORED IT BUT IT CONTINUES EVER SO OFTEN AND THIS IS ON REGULAR STREETS -SPEED LIMIT IS 35. THEN THE WHINING NOISE FROM WHEEL HAD ME TERRIFIED. SO WE WENT TO DEALER. THAT WAS COMICAL. DUDE WAS LIKE "IT'S A CHARACTERISTICS OF THE CAR". I'M LIKE WHAT? WHY WOULD THEY MAKE A CAR WITH AN ANNOYING SOUND - ITS DISTRACTING. I DON'T WANT TO DIE BECAUSE OF MY WHEEL. I READ ONLINE OTHER PEOPLE HAD PROBLEMS SO WE WENT TO ANOTHER DEALER AND ANOTHER. THE GUY AT LAST DEALER WAS LIKE THIS IS NOT NORMAL. THEY CREATED CARFAX REPORT AND SWITCHED PART OUT. I COULD GO ON. SO THAT LOUD NOISE NEVER WENT AWAY- AT FIRST IT WAS LOW AND NOW LOUDER. I CALLED CHEVY AGAIN AND THEY ARE LIKE A DEALER HAS TO ACCESS SITUATION AND CALL US. THIS IS NOT SAFE. ALSO THE OTHER PROBLEMS ARE SEATBELT LOCKS. THE MIDDLE SEAT DESIGN IS TERRIBLE. MY DAUGHTER WAS SITTING THERE WHEN IT WENT BACK IN BETWEEN SEAT AND LOCKED IT WOULDN'T LET UP NO MATTER WHAT. HAD TO TAKE SEAT APART TO FIX SEAT BELT. MY SEAT IN FRONT LOCKS AND ITS RELENTLESS. SO UNCOMFORTABLE AND IT CHOKES ME BECAUSE I'M SHORT. TERRIBLE DESIGN BECAUSE IT CAN'T ADJUST LIKE THE GM VERSION. I HAVE VIDEO PROOF/RECEIPTS.