2015 Chevrolet Traverse

I am writing this reporting on the active NHTSA Recall Number 23V334, which includes my vehicle. As per the NHTSA's site, an online complaint can be filed if the manufacturer is unable to remedy this safety recall for the vehicle in a timely manner. The recall was issued on May 10, 2023. Today it is February 2, 2024, and is almost a year since the notice. This amount of time for a safety defect that could result in "injury or death to vehicle occupants" is completely unacceptable. Our family purchased this vehicle in 2015 after the birth of our 2nd child. We chose a Chevrolet Traverse because at the time, it had one of the highest safety ratings for an SUV on the market. This is the number one requirement we have when purchasing a vehicle, and we did so with our growing family in mind. Every single day, I navigate snowy, icy, treacherous roads in Alaska with my three young children - ages 6, 8, and 10, in the vehicle along with their friends . I also suffer from anxiety. The stress and anxiety that this recall has put on my life as it threatens my family on a daily basis is intolerable and needs to be resolved. We have discussed selling the vehicle to purchase something safer as we continue to wait on the resolution, but we will be unable to sell the vehicle to a dealer due to the recall. Additionally, we refuse to sell to another family or driver due to the ethical issues that would arise with this. We also would face a significant financial shortfall by not receiving the necessary return on investment of our purchase due to this defect. I understand that there need to be parts available for the remedy, but given the scope of this issue, all further manufacturing of airbags or focus on other issues should be put on hold until the parts are manufactured to resolve this safety issue. As an oversight body, please put pressure on GM to resolve this issue immediately, and allow families to go back to living their fullest lives without fear of death.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The recall for the airbag inflator still has not been remedied for my vehicle. This is for NHTSA 23V334. Date Issued: 2023-05-10. It has almost been a year at this point and I fear the safety of my family due to the description of the recall: Safety Risk Description "An inflator rupture may cause metal fragments to pass through the airbag and into the vehicle interior, which may result in injury or death to vehicle occupants." Is there a timeframe on when this will be remedied. The duration of time that has passed already seems pretty excessive for not even having a solution to the problem.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.