2015 Chevrolet Traverse

THIS COMPLAINT INVOLVES THE BRITAX B SAFE 35 ELITE INFANT CAR SEAT AND THE RED RELEASE BUTTON FOUND ON TOP OF THE SEAT WHERE AN INFANT'S FEET/LEGS REST. MY DAUGHTER JUST TURNED 1 A FEW WEEKS AGO AND IS ABLE TO RELEASE THE STRAPS IN THIS CAR SEAT HERSELF. SHE RESTS HER FEET ON THE RED BUTTON AND WITH THE ROAD MOVEMENT OF THE CAR AND HER WIGGLING AROUND, SHE IS ABLE TO LOOSEN THE SEAT ENOUGH TO GET HER ARM OUT OF THE STRAP. IT DOES NOT TAKE MUCH FORCE WHATSOEVER TO PUSH DOWN ON THE BUTTON TO CAUSE THE STRAPS TO LOOSEN. THIS IS THE THIRD TIME SHE HAS LOOSENED HERSELF FROM THIS SEAT. THE BUTTON IS FULLY EXPOSED WITH NO COVERING IN AN AREA THAT CHILDREN REST THEIR FEET. AFTER VISITING SEVERAL CAR SEAT RETAILERS, I NOTED THAT BRITAX B SAFE INFANT SEAT WAS THE ONLY CAR SEAT THAT DID NOT HAVE A COVERING OVER THE RELEASE BUTTON. I HAVE PHOTOS OF THOSE CAR SEATS IF NEEDED. EVEN BRITAX'S OWN CONVERTIBLE SEATS AT LEAST HAVE A LIP OVER THE BUTTON TO PREVENT CHILDREN FROM RELEASING IT. EVERY SINGLE CAR SEAT I CAME ACROSS EITHER HAD THE RELEASE BUTTON UNDER THE PADDING, HAD A PLASTIC LIP THAT EXTENDED OVER THE BUTTON, OR WAS POSITIONED IN A WAY THAT A CHILD COULD NOT RELEASE IT (MUCH LESS AN INFANT). THIS CLEARLY SEEMS TO BE A DESIGN AND SAFETY FEATURE THAT WAS OVERLOOKED BY BRITAX. BRITAX CUSTOMER SERVICE TOLD ME MY DAUGHTER WAS TOO TALL FOR THE SEAT YET SHE FALLS UNDER THE HEIGHT AND WEIGHT REQUIREMENTS OF 32 INCHES AND/OR 35 LBS. THIS IS MY 4TH BRITAX CAR SEAT PURCHASE AND I HAVE BEEN IMPRESSED WITH THEIR BRAND UP UNTIL NOW. THE 3 OTHER SEATS I OWN ALL HAVE THE RELEASE BUTTON UNDER THE SEAT PADDING WHERE AN INFANT/CHILD CANNOT EASILY GET TO IT. IT WAS ABSOLUTELY TERRIFYING TO KNOW THAT MY DAUGHTER WAS NOT SAFE IN HER CAR SEAT AS I WAS DRIVING AROUND. WE HAVE SINCE DISCONTINUED USING THIS SEAT.

7-26-16 @ 22646MI THE FRONT END SHIMMIED AFTER HITTING A BUMP. DEALER COULD NOT DUPLICATE. 8-15-16 @ 23346 FRONT END SHIMMY AFTER HITTING BUMP. DEALER COULD DUPLICATE IT. ROTATED AND BALANCED TIRES. 9-16-16 24040MI COULD MAKE THE FRONT END SHIMMY ALL THE TIME. DEALER & GM ENGINEERS REPLACED LEFT AXEL SHAFT & RIGHT INTERMEDIATE AXEL. 9-26-16 24643MI AGAIN FRONT END SHIMMY AT WILL. DEALER & GM ENGINEERS REPLACED ALL MOTOR & TRANSMISSION MOUNTS. 10-30-16 25810MI GOING 45 ON STRAIGHT ROAD, HIT BUMP AND FRONT END SHIMMIED FOR ABOUT 2 BLOCKS. 10-31-16 I TOLD DEALER ABOUT IT & WAS TOLD THAT I CAN'T BRING IT IN TILL IT HAPPENS MORE OFTEN.11-2-16 HIT BUMP ON CURVE DOING 45 AND FRONT END SHIMMIED FOR ABOUT A MINUTE. 3-24-17 30288MI GOING 40 ON STRAIGHT ROAD, HIT SMALL BUMP AND FRONT END SHIMMIED FOR ABOUT A HALF MILE. 3-27-17 WENT TO DEALER AND ASKED WHAT COULD BE DONE TO RESOLVE FRONT END PROBLEM. 3-31-17 WENT TO DEALER AGAIN TO SEE WHAT THEY CAN DO, THEY SAID THEY WON'T DO ANYTHING TO FIX IT. SPOKE WITH SERVICE MANAGER AND WAS TOLD THE SAME THING. 3-31-17 I CALLED GM CUSTOMER SUPPORT AND THEY SAID THEY WILL TALK WITH DEALER SERVICE MANAGER. 4-10-17 30995MI FRONT END SHIMMIED @ 45 MPG AFTER SLOWING FROM 55MPH. 4-12-17 GM STATED THEY CAN'T (WON'T) DO ANYTHING TILL IT CAN BE DUPLICATED. 7-11-17 37355MI WHILE TURNING LEFT, THEN STRAIGHTENING WHILE ACCELERATING ON SMOOTH ROAD, THE FRONT END STARTED SHIMMING. WENT AWAY AT 45MPH. 7-17-17 37561MI TURNED RIGHT AND ACCELERATED HARD, AT 40MPH FRONT END STARTED TO SHIMMY FOR ABOUT 20 SECONDS. STOPPED WHEN LET OFF THE GAS GOING DOWN HILL. AGAIN AT 37569MI ON STRAIGHT SMOOTH ROAD @ 50MPH FRONT END SHIMMIED FOR 15 SECONDS. STOPPED WHEN DECELERATED. 7-24-17 I TRADED THE VEHICLE BECAUSE GM WOULD NOT DO ANYTHING AND I FELT IT WAS UNSAFE. YOU HAD NO IDEA WHEN IT WOULD HAPPEN. I WANTED TO INFORM YOU INCASE YOU HAVE OTHER COMPLAINTS.

TL* THE CONTACT OWNS A 2015 CHEVROLET TRAVERSE. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. IN ADDITION, AFTER THE VEHICLE WAS FUELED, IT FAILED TO START. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL NUMEROUS TIMES IN ORDER TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PURGE VALVE FAILED AND NEEDED TO BE REPLACED. THE TECHNICIAN ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL CHEVROLET DEALER. THE VEHICLE WAS TAKEN TO COLLINS CHEVROLET (LOCATED AT 2300 ROCKFORD ST, MT AIRY, NC 27030) WHERE IT WAS DIAGNOSED THAT THE FUEL PURGE VALVE FAILED AND NEEDED TO REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT COVERED UNDER THE WARRANTY, AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 11/02/17*LJ *TR

MY CAR HAS 46K MILES, SEVERAL TIMES NOW MY SERVICE STABILITRACK HAS CAME ON ALONG WITH SERVICE TRACTION CONTROL AND MY ENGINE LIGHT. IVE HAD THE ENGINE LIGHT READ AND IT READS P0700. I REPLACED THE BATTERY, CLEANED SENSORS, CLEANED THROTTLE BODY, CHECKED ELECTRICAL WIRING AND EVEN THE ALTERNATOR AND ITS STILL HAPPENING! SEVERAL TIMES I HAVE HAD MY 4 KIDS IN MY CAR WHEN THE CAR SAYS "REDUCED POWER" AND I ALMOST GET HIT BY ANOTHER VEHICLE AND IT WILL ONLY GO 15-20MPH. NOTHING HAS FIXED THIS PROBLEM AND I DONT WANT TO HAVE A WRECK OR GET HURT IN ORDER FOR IT TO GET FIXED!! PLEASE HELP!! THIS IS MY ONLY VEHICLE AND I BAUGHT THIS CAR BECAUSE I THOUGHT IT WOULD BE DEPENDABLE!

RECENTLY LEASED VEHICLE IS A HAZARD! ON DIFFERENT OCCASIONS WHEN DRIVING, THE VEHICLE ACCELERATES, DECELERATES AND BRAKES ON ITS OWN. TRANSMISSION CAUGHT ON FIRE WITH NO PRIOR WARNING. THE VEHICLE CAN NOT DRIVE STRAIGHT, IT DOES NOT MOVE WHEN PLACED INTO REVERSE AND SOUNDS LIKE A CAR BADLY OUT OF SHAPE. THE VEHICLE BUCKS AND MAKES LOUD CLUNKING SOUNDS AS IF THE DIFFERENT SPEEDS COULD NOT KICK IN. THE CAR HAS NEVER GIVEN ANY WARNING ON THE DASHBOARD FOR ALL THE ISSUES IT PRESENTS. ELECTRICAL ISSUES: CAN NOT CHARGE PHONE ON IT. TAKEN VEHICLE TO THE MECHANIC AT THE DEALERSHIP BUT THEIR REPORTS STATE NO CODES AVAILABLE FOR ANY POSSIBLE ISSUE. ONLY UNTIL THE CAR STARTED TO BURN AND SHOW SMOKE, DID THE MECHANICS ATTEMPT TO FIX IT. REPORT RETURNED SHOWS THAT THE TRANSMISSION CAUGHT ON FIRE WITH NO ROOT CAUSE FOUND, STEERING WHEEL AND ALIGNMENT WHERE NEEDED, SEVERAL PIECES KNOWN AS CLUTCHES/PATS HAD TO BE REPLACED. ALL THESE ISSUES PRESENTED DRIVING IN STREET TRAFFIC UNDER 40MPH AND IN SHORT DISTANCES.

TL* THE CONTACT'S WIFE OWNS A 2015 CHEVROLET TRAVERSE EQUIPPED WITH GOODYEAR FORTERA HL (P) TIRES, SIZE: P225/65R18 (NA). WHILE DRIVING 80 MPH, THE LOW TIRE PRESSURE INDICATOR ILLUMINATED. THE VEHICLE THEN SHUDDERED AND THE CONTACT FELT THE REAR DRIVER'S SIDE OF THE VEHICLE DROP AS THE VEHICLE SWERVED. THE CONTACT PULLED OVER AND SAW THAT THE REAR DRIVER'S SIDE TIRE BLEW OUT. THE TIRES WERE THE ORIGINAL TIRES. THE TIRE WAS REPLACED. THE APPROXIMATE VEHICLE AND TIRE FAILURE MILEAGE WAS 28,000.

THE PASSENGER SIDE HEADLIGHT WENT OUT IN APRIL 2017, MAY 2017 DRIVER SIDE HEADLIGHT GOES OUT. VEHICLE IS ONLY TWO (2) YEAR OLD AND THE HEAD LIGHTS SHOULD NOT NEED TO BE REPLACED EVERY TWO YEARS. THE STABILITY CONTROL LIGHT CAME ON AFTER RETURNING TO TRUCK FOUR HOURS LATER. WHENEVER I ACCELERATE THE VEHICLE AND RIDE BECAME UNSTABLE.

TL* THE CONTACT OWNS A 2015 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS PARKED, A RODENT CHEWED THROUGH THE WINDSHIELD WASHER FLUID RESERVOIR HOSE AND THE FOG LIGHT ASSEMBLY WIRES. THE WINDSHIELD WASHER AND FOG LIGHT FAILED TO OPERATE. THE DEALER DIAGNOSED AND REPAIRED THE VEHICLE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WOULD BE NO ASSISTANCE OFFERED TO HAVE THE VEHICLE REPAIRED A SECOND TIME. THE APPROXIMATE FAILURE MILEAGE WAS 10,700.

TL* THE CONTACT OWNED A 2015 CHEVROLET TRAVERSE. WHILE DRIVING 2 MPH, THE VEHICLE ACCELERATED RAPIDLY ON ITS OWN AND CRASHED INTO A BARN. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRASH. THE FAILURE MILEAGE WAS 18,000. UPDATED 04/11/17 LJ *CN