NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
162 reports28,500 miles · Mar 22, 2016
Engine
TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE AT A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKN…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE AT A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE DETAILS COULD NOT BE PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 28,500.
NHTSA ODI #10851081
44,000 miles · Jan 21, 2016
Electronic Stability Control (esc)
DRIVING MY 2013 CHEVY TRAVERSE ON THE HIGHWAY 65MPH STABILITY TRAC LIGHT COMES ON REDUCED ENGINE POWER MESSAGE SERVICE STABILITY TRAC MESSAGE VEHICLE SLOWED DOWN TO 20MPH IN ABOUT 20 SECONDS COULD HAVE CAUSED A SERIOUS ACCIDENT RESULTING IN SEVER INJURY OR DEATH TO MYSELF AND YOUNG CHILDREN IN THE VEHICLE WITH ME
NHTSA ODI #10821368
59,134 miles · Dec 28, 2015
Electronic Stability Control (esc)SteeringVehicle Speed Control
WHILE DRIVING ABOUT 65 MPH ON US-59 IN MY 2013 CHEVROLET TRAVERSE LTZ , THE INSTRUMENT PANEL LIT UP LIKE A CHRISTMAS TREE, FOLLOWED BY A RAPID, UN-CONTROLLED DECELERATION, LOSS OF POWER, AND LOSS OF STEERING. THIS WAS WHILE DRIVING ON A STRAIGHT ROAD, AND NO SURFACE IMPEDIMENTS SUCH AS RAIN, SNOW, SLEET, ECT.. THE ISSUE WAS "…
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WHILE DRIVING ABOUT 65 MPH ON US-59 IN MY 2013 CHEVROLET TRAVERSE LTZ , THE INSTRUMENT PANEL LIT UP LIKE A CHRISTMAS TREE, FOLLOWED BY A RAPID, UN-CONTROLLED DECELERATION, LOSS OF POWER, AND LOSS OF STEERING. THIS WAS WHILE DRIVING ON A STRAIGHT ROAD, AND NO SURFACE IMPEDIMENTS SUCH AS RAIN, SNOW, SLEET, ECT.. THE ISSUE WAS "STABILITRAK! AS A 30 YEAR, CAREER LAW ENFORCEMENT OFFICER WHO INVESTIGATED THOUSANDS OF ACCIDENTS, THIS WAS A VERY DANGEROUS SITUATION AND MY FAMILY AND I ARE VERY LUCKY TO BE ALIVE. I ALSO FOUND THERE IS A LONG HISTORY OF THIS GOING BACK TO AT LEAST 2010. THIS SAME VEHICLE HAS HAD THE REAR A/C FIXED 4 TIMES AND MYLINK SYSTEM FIXED 2X.
NHTSA ODI #10816407
59,609 miles · Dec 9, 2015
Electronic Stability Control (esc)Engine
I WAS DRIVING WHEN MY CHECK ENGINE LIGHT CAME ON. I GOT AN ERROR MESSAGE FOR LOSS OF TRACTION CONTROL AND SERVICE STABILITRACK. ADDITIONAL MESSAGE, ENGINE POWER REDUCED BUT WAS STILL ABLE TO DRIVE BUT AT A DECREASED SPEED. I WAS ABLE TO INCREASE SPEED BY USING RPM GAUGE AND SHIFTING TRANSMISSION BY PRESSING AND RELEASING ACCELA…
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I WAS DRIVING WHEN MY CHECK ENGINE LIGHT CAME ON. I GOT AN ERROR MESSAGE FOR LOSS OF TRACTION CONTROL AND SERVICE STABILITRACK. ADDITIONAL MESSAGE, ENGINE POWER REDUCED BUT WAS STILL ABLE TO DRIVE BUT AT A DECREASED SPEED. I WAS ABLE TO INCREASE SPEED BY USING RPM GAUGE AND SHIFTING TRANSMISSION BY PRESSING AND RELEASING ACCELARATOR TO SIMULATE MANUAL SHIFTING. I EVENTUALLY PULLED OVER OFF THE ROAD, TURNED OFF THE ENGINE AND RESTARTED. EVERYTHING APPEARED TO RETURN TO NORMAL UNTIL IT HAPPENED AGAIN THE FOLLOWING DAY WHILE DRIVING OUT OF MY DRIVEWAY. GOT AN OBD SCAN AND CODES WERE P2122 AND P2138. ADVISED THIS WAS A RECALL IN THE 2010 MODEL- HOW IS IT STILL HAPPENING IN MODELS THREE YEARS LATER? DOESN'T APPEAR IT WAS SUCCESSFULLY RESOLVED AND NOT A COVERED REPAIR THAT IS SEVERAL HUNDRED DOLLARS. THIS IS A POTENTIALLY DANGEROUS EVENT AND CAN CAUSE AN ACCIDENT OR DEATH.
NHTSA ODI #10809217
37,000 miles · Nov 13, 2015
Air Bags
TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V118000 (AIR BAGS). THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
NHTSA ODI #10790128
38,000 miles · Nov 8, 2015
Electrical SystemElectronic Stability Control (esc)
CAR TURNED ITSELF OFF WHILE DRIVING 55 MPH ON HIGHWAY WITH MY CHILDREN IN THE CAR. TRAVERSE RANDOMLY SWITCHES BETWEEN CD AND RADIO BY ITSELF. TRACTION CONTROL WARNING SOUNDS RANDOMLY. SOMETIMES WHEN KEY IS TURNED OFF ALL GOES BLACK ON DASH WITHOUT OPENING THE DOOR. THERE IS NO PATTERN TO ANY OF THIS. ALWAYS TOTALLY RANDOM. I…
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CAR TURNED ITSELF OFF WHILE DRIVING 55 MPH ON HIGHWAY WITH MY CHILDREN IN THE CAR. TRAVERSE RANDOMLY SWITCHES BETWEEN CD AND RADIO BY ITSELF. TRACTION CONTROL WARNING SOUNDS RANDOMLY. SOMETIMES WHEN KEY IS TURNED OFF ALL GOES BLACK ON DASH WITHOUT OPENING THE DOOR. THERE IS NO PATTERN TO ANY OF THIS. ALWAYS TOTALLY RANDOM. I HAVE STARTED PRESSING RECORD ON MY PHONE BEFORE EVERY TIME I START MY CAR FOR THE POSSIBILITY THAT I WILL CATCH ONE OF THE RANDOM INSTANCES ON CAMERA. DEALERSHIP HAS REPLACED MY RADIO FOCUSING ON IT AND IGNORING MY TRACTION CONTROL ISSUE AND POWER LOSS. SINCE THESE ISSUES CANNOT BE TRIGGERED AND ARE COMPLETELY RANDOM I HAD TO CATCH MY RADIO FREEZING UP ON VIDEO TO GET DEALER TO BELIEVE MY ACCUSATIONS. MY CAR HAS BEEN "REPROGRAMMED" TWICE, NEW RADIO INSTALLED, REPAIRED INFORMATION BUTTONS ONCE, THEN INFORMATION BUTTONS REPLACED AND EACH TIME TELLING ME THAT ITS ALL FIXED NOW. WELL, I NOW HAVE VIDEO THAT PROVES DIFFERENTLY. SO WHEN IS THE NEXT TIME MY CAR IS GOING TO SHUT OFF? WILL MY CHILDREN BE WITH ME OR WILL IT ONLY BE A RISK OF THEM LOSING THEIR MOTHER??
NHTSA ODI #10789049
39,000 miles · Oct 31, 2015
Electronic Stability Control (esc)
I WAS IDLING AT A STOP LIGHT WHEN MY CHECK ENGINE LIGHT CAME ON. I GOT AN ERROR MESSAGE FOR LOSS OF TRACTION CONTROL AND STABILITRACK. MY ENGINE THEN COMPLETELY LOST POWER. I TURNED OFF THE ENGINE AND RESTARTED. MY CAR GOT ME THROUGH THE INTERSECTION WHEN IT IMMEDIATELY HAPPENED AGAIN. THIS WAS A RECALL IN THE 2010 MODEL- HOW IS…
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I WAS IDLING AT A STOP LIGHT WHEN MY CHECK ENGINE LIGHT CAME ON. I GOT AN ERROR MESSAGE FOR LOSS OF TRACTION CONTROL AND STABILITRACK. MY ENGINE THEN COMPLETELY LOST POWER. I TURNED OFF THE ENGINE AND RESTARTED. MY CAR GOT ME THROUGH THE INTERSECTION WHEN IT IMMEDIATELY HAPPENED AGAIN. THIS WAS A RECALL IN THE 2010 MODEL- HOW IS IT STILL HAPPENING IN MODELS THREE YEARS LATER?
NHTSA ODI #10787478
33,000 miles · Oct 31, 2015
Fuel/propulsion System
THE FUEL GAUGE STARTED FLUCTUATING AT FIRST AFTER GOING FROM DRIVE TO PARK. THE FUEL GAUGE READING WOULD BE OFF ANYWHERE FROM 1/8 TO 1/4 OF A TANK. THE FIRST PROBLEMS WERE THE GAUGE UNDERCOMPENSATING FOR THE ACTUAL FUEL IN THE TANK, THEN OVERCOMPENSATING, NOW IT GOES BACK AND FORTH. NOW THE PROBLEM IS NO LONGER LIMITED TO WHEN…
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THE FUEL GAUGE STARTED FLUCTUATING AT FIRST AFTER GOING FROM DRIVE TO PARK. THE FUEL GAUGE READING WOULD BE OFF ANYWHERE FROM 1/8 TO 1/4 OF A TANK. THE FIRST PROBLEMS WERE THE GAUGE UNDERCOMPENSATING FOR THE ACTUAL FUEL IN THE TANK, THEN OVERCOMPENSATING, NOW IT GOES BACK AND FORTH. NOW THE PROBLEM IS NO LONGER LIMITED TO WHEN THE CAR IS IN PARK, I NEVER KNOW HOW MUCH FUEL I HAVE WHILE I AM DRIVING. THIS IS A VERY SERIOUS AND POTENTIALLY DANGEROUS SITUATION. IT IS AN ONGOING DAILY PROBLEM
NHTSA ODI #10787408
20,000 miles · Oct 21, 2015
Electrical SystemEngine
TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, POWER TO THE ENGINE DIMINISHED, TRACTION CONTROL AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE RESTARTED AFTER THE VEHICLE WAS PARKED FOR APPROXIMATELY TEN MINUTES AND THE CHECK ENGINE…
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TL* THE CONTACT OWNS A 2013 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE, POWER TO THE ENGINE DIMINISHED, TRACTION CONTROL AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE RESTARTED AFTER THE VEHICLE WAS PARKED FOR APPROXIMATELY TEN MINUTES AND THE CHECK ENGINE WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED ON THREE OTHER OCCASIONS AND WAS TAKEN TO THE DEALER EACH TIME. THE VEHICLE WAS DIAGNOSED ON THE THIRD VISIT WITH AN UNKNOWN DIAGNOSIS AND WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
NHTSA ODI #10785036
17,050 miles · Sep 23, 2015
Power TrainInjury
WIFE WENT TO PARK CAR IN DRIVEWAY BETWEEN GARAGE & STREET AND WHEN EXITING THE CAR, THE CAR BEGAN TO ROLL BACKWARDS. SHE TRIED TO GET BACK INTO CAR AS 2 GRAND KIDS WERE IN THE BACK SEAT. AFTER SEVERAL ATTEMPTS TO GET IN, THE CAR DOOR KNOCKED HER DOWN & THE CAR CONTINUED TO ROLL INTO STREET UP ON NEIGHBORS FRONT LAWN ACROSS THE S…
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WIFE WENT TO PARK CAR IN DRIVEWAY BETWEEN GARAGE & STREET AND WHEN EXITING THE CAR, THE CAR BEGAN TO ROLL BACKWARDS. SHE TRIED TO GET BACK INTO CAR AS 2 GRAND KIDS WERE IN THE BACK SEAT. AFTER SEVERAL ATTEMPTS TO GET IN, THE CAR DOOR KNOCKED HER DOWN & THE CAR CONTINUED TO ROLL INTO STREET UP ON NEIGHBORS FRONT LAWN ACROSS THE STREET. SHE WAS KNOCKED UNCONSCIOUS AND SUFFERED BRUISES UP & DOWN HER RIGHT SIDE WHEN I RETRIEVED THE CAR, FOUND IT IN "PARK" & ENGINE WAS TURNED OFF. KEYS WERE STILL IN IGNITION BUT IN OFF POSITION. DRIVEWAY HAS A SLIGHT DOWNGRADE BUT NOT WHAT I CONSIDER SIGNIFICANT. NEIGHBOR HAD OUTSIDE CAMERA WITH AUDIO BUT DID NOT HAVE VEHICLE IN PICTURE. IT DID HAVE AUDIO OF CAR GOING CLICK, CLICK, CLICK, CLICK, CLICK, ETC. AS IT ROLLED BACKWARDS TILL IT CAME TO A STOP. VERY FORTUNATE IT DID NOT COLLIDE WITH ANYTHING BEHIND IT OR ANY TRAFFIC CROSSING STREET AS WOULD HAVE BEEN DISASTROUS. WIFE WAS TAKEN TO HOSPITAL AND REQUIRED FOLLOW-UP VISITS WITH SPECIALIST & ALSO HAD A RETURN VISIT TO HOSPITAL WITH COMPLICATIONS FROM HER CONCUSSION. DEALER FOUND INTERMITTENT BINDING IN PARK PAWL LINKAGE AND ADJUSTED SHIFTER CABLE FIRST. COULD NOT DUPLICATE PROBLEM. FURTHER DISCUSSION WITH GM WERE INSTRUCTED TO REPLACE PARK PAWL AND COMPARTS INCLUDING LINK ARM W/SPRING. DID FIND RECALL ON 2014 CHEVROLET TRAVERSE MATCHING DESCRIPTION OF MY EXPERIENCE WITH TRANSMISSION NOT ENGAGING IN "PARK" & ROLLING. INTERESTING THAT THE 2013 WAS THE YEAR THE TRAVERSE WAS REDESIGNED.
NHTSA ODI #10775485
Official recalls
4Oct 7, 2021
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Air Bags:frontal
General Motors, LLC (GM) is recalling certain 2008-2017 Buick Enclave and 2013-2017 Chevrolet Traverse vehicles. The driver's air bag inflator may explode during deployment, due to a manufacturing defect.
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: Dealers will replace the driver's air bag module, free of charge. Interim owner notification letters were mailed on November 3, 2021. Owner notification letters were mailed on January 10, 2022. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is N212349040.
Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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