NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports89,000 miles · Feb 18, 2015
Electronic Stability Control (esc)Fuel/propulsion SystemVehicle Speed Control
I WAS TRAVELING TO WORK THIS MORNING (2/18/15) ON A MISSOURI STATE HIGHWAY AND SUDDENLY POWER WAS REDUCED DRAMATICALLY ON MY 2011 CHEVROLET TRAVERSE. I IMMEDIATELY LOOKED AT MY DIC AND NOTICED THE FOLLOWING READINGS LISTED: "SERVICE STABLE TRACK", "ENGINE POWER REDUCED", "TRACTION CONTROL OFF", "SERVICE TRACTION CONTROL". ALSO…
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I WAS TRAVELING TO WORK THIS MORNING (2/18/15) ON A MISSOURI STATE HIGHWAY AND SUDDENLY POWER WAS REDUCED DRAMATICALLY ON MY 2011 CHEVROLET TRAVERSE. I IMMEDIATELY LOOKED AT MY DIC AND NOTICED THE FOLLOWING READINGS LISTED: "SERVICE STABLE TRACK", "ENGINE POWER REDUCED", "TRACTION CONTROL OFF", "SERVICE TRACTION CONTROL". ALSO, MY CHECK ENGINE LIGHT CAME ON AS WELL. I WAS ABLE TO PULL OVER TO THE SHOULDER OF THE HIGHWAY BUT MY MAXIMUM SPEED WAS ONLY 15 MPH. I STOPPED ON THE SHOULDER OF THE HIGHWAY AND PUT THE VEHICLE IN PARK AND THEN PUT BACK IN DRIVE. I WENT BACK IN TO TRAFFIC BUT MY MAXIMUM SPEED WAS ONLY 40 MPH. AFTER ARRIVING AT MY OFFICE, I NOTICED THE ENGINE APPEARED TO NOT BEING RUNNING PROPERLY, AS IF IT WASN'T GETTING THE RIGHT FUEL/OXYGEN MIXTURE. I CALLED THE GM DEALERSHIP TO INFORM THEM OF THE PROBLEMS AND TOOK THE VEHICLE TO THEM FOR TESTING. THEY DIAGNOSED THE PROBLEM AS NEEDING TO REPLACE THE THROTTLE BODY AND THE PART WOULD NOT BE IN UNTIL TOMORROW. I WILL BE PICKING THE VEHICLE UP TOMORROW AFTER THE REPAIR AND I HOPE THIS DOESN'T HAPPEN AGAIN BECAUSE IF MY WIFE OR SON HAD BEEN DRIVING THE VEHICLE, IT MAY HAVE RESULTED IN AN ACCIDENT ON THE HIGHWAY. THIS IS SOMETHING THAT SHOULD NEVER HAPPEN IN A VEHICLE, THE CHANCE OF AN ACCIDENT ON A BUSY INTERSTATE OR HIGHWAY IS VERY LIKELY WHEN YOUR SPEED IN REDUCED DRAMATICALLY. *TR
NHTSA ODI #10684119
72,046 miles · Feb 18, 2015
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE STABILITRAK LIGHT ILLUMINATED AND THE ENGINE LOST POWER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MI…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 40 MPH, THE STABILITRAK LIGHT ILLUMINATED AND THE ENGINE LOST POWER. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,046...UPDATED 06-11-15 *BF UPDATED 11/23/2015*JS
NHTSA ODI #10684028
82,000 miles · Feb 16, 2015
Electronic Stability Control (esc)
I WAS DRIVING AT APPROXIMATELY 65 MPH ON A HIGHWAY WHEN THE TCS TURNED OFF BY ITSELF A MESSAGE INDICATOR CAME ON STATING REDUCED POWER TCS OFF SERVICE STABILITRAK. I TOOK IT TO A JACK WILLIAMS SINCE THEY WERE THE ONLY ONES OPEN ON AT THE TIME. THEY INSPECTED THE CAR AND DETERMINED I HAD A BAD BATTERY AND REPLACED IT. THE TCS ST…
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I WAS DRIVING AT APPROXIMATELY 65 MPH ON A HIGHWAY WHEN THE TCS TURNED OFF BY ITSELF A MESSAGE INDICATOR CAME ON STATING REDUCED POWER TCS OFF SERVICE STABILITRAK. I TOOK IT TO A JACK WILLIAMS SINCE THEY WERE THE ONLY ONES OPEN ON AT THE TIME. THEY INSPECTED THE CAR AND DETERMINED I HAD A BAD BATTERY AND REPLACED IT. THE TCS STARTED WORKING AGAIN AND WORKED UNTIL 2/16/15 WHEN AGAIN TRAVELING ON A HIGHWAY AT 65MPH THE TCS TURNED OFF BY ITSELF. I GOT OFF THE HIGHWAY SHUT OFF THE CAR. A FEW MINUTES LATER I RESTARTED AND DROVE HOME ON A BACK ROAD. 5 MILES FROM MY HOUSE THE TCS AGAIN TURNED OFF AGAIN. A MINUTE LATER THE ENGINE LIGHT CAME ON. I TOOK IT TO A CHEVY DEALERSHIP AT MOTORWORLD. THEY DETERMINED THAT THE THROTTLE BODY WAS BLOCKED. MY CHOICES WERE TO FLUSH THE SYSTEM WHICH THEY WOULD NOT GUARANTEE THE WOULD FIX THE PROBLEM AS THEY DO NOT TAKE THE THROTTLE BODY ITSELF APART TO SEE IF IT IS SERVICEABLE OR TO REPLACE THE THROTTLE BODY AND FLUSH THE SYSTEM. THE DEALERSHIP STATED THAT FLUSHING THE SYSTEM IS PART OF THE PREVENTATIVE MAINTENANCE AND SHOULD BE DONE EVERY 40,000 MILES. UPON LOOKING IN MY OWNERS MANUAL I FOUND NO REQUIREMENT THAT THIS IS A PREVENTATIVE MAINTENANCE ITEM. IF IT WAS THE MANUFACTURER SHOULD HAVE LISTED IT IN THE MANUAL. I RESEARCHED FORUMS AND FOUND THAT I WAS NOT THE ONLY PERSON WITH THIS ISSUE. THIS WAS A SEVERE SAFETY ISSUE AS YOU LOSE POWER AND DROP SPEED QUICKLY WHICH COULD HAVE CAUSED AN ACCIDENT. BELOW IS THE LINK TO THE FORUM ON EDMUNDS.COM. IF CHEVY TOOK SAFETY SERIOUSLY THEY SHOULD HAVE A DIRECT COMPLIANT SECTION ON THEIR WEBSITE TO COMPLAIN TO SO THAT ALL CARS PROBLEMS ARE TRACKED. HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/14979/CHEVROLET/TRAVERSE/CHEVY-TRAVERSE-STABILITRAK-TRACTION-CONTROL-PROBLEMS/P6?. *TR
NHTSA ODI #10683692
55,500 miles · Feb 11, 2015
Electrical System
TWICE WITHIN THE LAST MONTH, MY DAUGHTER AND THEN MY SON-IN-LAW WERE DRIVING THEIR 2011 TRAVERSE ON THE FREEWAY, WHEN SUDDENLY ITS SPEED UNCONTROLLABLY DROPPED FROM 70 TO 30 MILES PER HOUR. MY GRANDDAUGHTERS, BOTH LESS THAN 2 YEARS OLD WERE IN THE CAR. MY DAUGHTER PANICKED AND BARELY ESCAPED BEING HIT BY ANOTHER VEHICLE WH…
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TWICE WITHIN THE LAST MONTH, MY DAUGHTER AND THEN MY SON-IN-LAW WERE DRIVING THEIR 2011 TRAVERSE ON THE FREEWAY, WHEN SUDDENLY ITS SPEED UNCONTROLLABLY DROPPED FROM 70 TO 30 MILES PER HOUR. MY GRANDDAUGHTERS, BOTH LESS THAN 2 YEARS OLD WERE IN THE CAR. MY DAUGHTER PANICKED AND BARELY ESCAPED BEING HIT BY ANOTHER VEHICLE WHEN SHE ATTEMPTED TO EXIT THE FREEWAY. AFTER MY SON-IN-LAW EXPERIENCED THE PROBLEM A SECOND TIME, THE DEALERSHIP AGREED THAT THERE WAS CAUSE FOR CONCERN AND EVENTUALLY DETERMINED THAT AN ELECTRICAL MALFUNCTION IN THE THROTTLE BODY WAS THE CAUSE OF THE PROBLEM. AS A RESULT OF SPEAKING TO OTHERS ABOUT THE INCIDENTS, MY DAUGHTER AND HER HUSBAND BECAME AWARE OF THE FACT THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEM. *TR
NHTSA ODI #10682849
66,729 miles · Feb 11, 2015
Electronic Stability Control (esc)Traction Control System
VEHICLE HAD ERROR MESSAGES, SERVICE TRACTION CONTROL, TRACTION CONTROL IS OFF, SERVICE STABILITRAX, ENGINE POWER IS REDUCED. VEHICLE WAS SLOW TO ACCELERATE AND EXPERIENCED DECREASED SPEED. VEHICLE VIBRATING WHILE IDLING. WAS TOLD BY DEALER NOT TO CONTINUE TO DRIVE THE VEHICLE BECAUSE OTHERS WITH SAME ERROR MESSAGES STALLED OU…
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VEHICLE HAD ERROR MESSAGES, SERVICE TRACTION CONTROL, TRACTION CONTROL IS OFF, SERVICE STABILITRAX, ENGINE POWER IS REDUCED. VEHICLE WAS SLOW TO ACCELERATE AND EXPERIENCED DECREASED SPEED. VEHICLE VIBRATING WHILE IDLING. WAS TOLD BY DEALER NOT TO CONTINUE TO DRIVE THE VEHICLE BECAUSE OTHERS WITH SAME ERROR MESSAGES STALLED OUT WHILE DRIVING THE VEHICLE, COULD NOT GET THE CAR RESTARTED AND HAD TO BE TOWED. THE SUDDEN SLOW ACCELERATION AND DECREASED SPEED ARE SAFETY ISSUES WHICH NEED TO BE ADDRESSED BY GMC BEFORE SOMEONE GETS KILLED OR SERIOUSLY INJURED. DEALERSHIP SAID CODES WERE P2176, P0121 AND P0221 ALL RELATED TO TPS SENSOR. REPLACED THROTTLE BODY, TOTAL COST $607.42. NOT COVERED UNDER POWER TRAIN WARRANTY OR EXTENDED WARRANTY. ACCORDING TO A BLOG, IN APPROXIMATELY 2009 GMC STOPPED COVERING THE THROTTLE BODY UNDER THE POWER TRAIN WARRANTY EVEN THOUGH VEHICLES MANUFACTURED AFTER 2009 CONTINUE TO HAVE THE SAME ISSUES. ADDITIONALLY, BLOGS INDICATE THAT EVEN WHEN THE PROBLEM GETS FIXED BY THE DEALER (AT THE OWNER'S EXPENSE), THE SAME ISSUE TENDS TO ARISE AGAIN. THIS ISSUE NEEDS TO BE ADDRESSED WITH A RECALL BY GMC AS SOON AS POSSIBLE WITH THE OWNER'S DULY COMPENSATED FOR ANY COSTS THEY MAY HAVE INCURRED. *TR
NHTSA ODI #10682842
86,247 miles · Feb 9, 2015
Steering
WHEN DRIVING MY TRAVERSE AT LOW SPEEDS AROUND 5 MPH WHILE TRYING TO PARK, MY STEERING GETS VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO MAKE THE TURN INTO A PARKING SPOT. IN ADDITION THE VEHICLE IS MAKING A WHINING NOISE. WE CHECKED THE POWER STEERING FLUID AND IT IS AT THE CORRECT LEVELS. I TOOK IT TO MY LOCAL REPAIR MAN AND …
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WHEN DRIVING MY TRAVERSE AT LOW SPEEDS AROUND 5 MPH WHILE TRYING TO PARK, MY STEERING GETS VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO MAKE THE TURN INTO A PARKING SPOT. IN ADDITION THE VEHICLE IS MAKING A WHINING NOISE. WE CHECKED THE POWER STEERING FLUID AND IT IS AT THE CORRECT LEVELS. I TOOK IT TO MY LOCAL REPAIR MAN AND THEY STATED THAT THE POWER STEERING PUMP WAS BAD AND NEEDED TO BE REPLACED. I THEN CONTACTED MY LOCAL CHEVY DEALERSHIP TO SEE IF THIS WAS COVERED UNDER MY MANUFACTURES WARRANTY AND HE STATED THAT IT WAS NO LONGER COVERED AND THE WARRANTY RAN OUT AT 3 YEARS OR 36,000 MILES WHICH EVER COME FIRST. TO MAKE MATTERS WORSE, WHEN I SPOKE WITH THE DEALERSHIP, I WAS NEVER INFORMED ABOUT THE SERVICE BULLETIN RELEASED IN DECEMBER 2014. I WAS INFORMED BY THE DEALER THAT IT WOULD COST BETWEEN $1000-$1500 TO REPLACE THE POWER STEERING PUMP. MY LOCAL REPAIR MAN HAD QUOTED ME AROUND $750. THEREFORE, I PAID HIM TO REPAIR MY VEHICLE BECAUSE I DIDN'T HAVE THAT MUCH MONEY AVAILABLE FOR THE DEALER TO DO THE REPAIR AND WAS VERY CONCERNED WITH DRIVING THE VEHICLE UNDER THESE CONDITIONS. WHEN I RETURNED TO PICK UP MY CAR I FOUND OUT THAT THE RACK & PINION IS LEAKING AND WILL NEED TO BE REPLACED ALSO! THESE ISSUES SEEM TO BE AN ONGOING PROBLEM WITH THIS VEHICLE AND I BELIEVE IT POSES A BIG ISSUE ESPECIALLY IF I AM DRIVING WITH MY CHILDREN IN THE CAR AND MY STEERING GOES OUT. GMC NEEDS TO GET ON THE BALL AND RECALL THIS BEFORE IT KILLS SOMEONE!!! *TR
NHTSA ODI #10682380
Mileage unknown · Feb 9, 2015
EngineSteering
TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE A…
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TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10682159
73,922 miles · Feb 6, 2015
Steering
HAVE NOTICED STEERING BEING STIFF A LOW SPEEDS FOR ABOUT 2 WEEKS, AND ONCE HAD IT GO STIFF WHILE DRIVING AROUND 55 MPH WHICH WAS STARTLING TO SAY THE LEAST. THIS MORNING HEARD A WHINE COMING FROM UNDER THE HOOD. TOOK THE VEHICLE IN TO THE DEALER WHO SAID THAT FLUID HAD LEAKED OUT FROM THE RACK AND CAUSED THE POWER ASSIST PUMP TO…
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HAVE NOTICED STEERING BEING STIFF A LOW SPEEDS FOR ABOUT 2 WEEKS, AND ONCE HAD IT GO STIFF WHILE DRIVING AROUND 55 MPH WHICH WAS STARTLING TO SAY THE LEAST. THIS MORNING HEARD A WHINE COMING FROM UNDER THE HOOD. TOOK THE VEHICLE IN TO THE DEALER WHO SAID THAT FLUID HAD LEAKED OUT FROM THE RACK AND CAUSED THE POWER ASSIST PUMP TO RUN DRY AND GO BAD. DEALER SAYS BOTH THE RACK AND THE PUMP NEED TO BE REPLACED AT A COST OF $2,200, AND SAID THAT THE PUMP IS NOT COVERED UNDER GM'S STEERING SERVICE BULLETIN 377272. GM HAS HAD PLENTY OF COMPLAINTS OVER THESE FAULTY PARTS AND FLUID, AND MUST TAKE RESPONSIBILITY FOR PUTTING PEOPLE'S LIVES AT RISK WITH A DEFECTIVE PRODUCT. *JS
NHTSA ODI #10681840
69,000 miles · Feb 6, 2015
Power TrainVehicle Speed Control
TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL OFF AND THE ENGINE POWER REDUCED WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED …
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TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE TRACTION CONTROL OFF AND THE ENGINE POWER REDUCED WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
NHTSA ODI #10681820
86,000 miles · Feb 6, 2015
Electronic Stability Control (esc)Engine
I WAS DRIVING AND THE TRACTION INDICATOR LIGHT APPEARED. A WARNING SHOWING LOSS OF ENGINE POWER WAS DISPLAYED AND THE CAR SLOWED TO ABOUT 15 MPH. I HAD TO PULL OVER. I TURNED THE TRAVERSE OFF, AND RESTARTED IT. I WAS ABLE TO DRIVE HOME. THE NEXT DAY, THE SAME THING HAPPENED. AFTER RESTARTING THE CAR, I WAS ABLE TO GET HOME.…
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I WAS DRIVING AND THE TRACTION INDICATOR LIGHT APPEARED. A WARNING SHOWING LOSS OF ENGINE POWER WAS DISPLAYED AND THE CAR SLOWED TO ABOUT 15 MPH. I HAD TO PULL OVER. I TURNED THE TRAVERSE OFF, AND RESTARTED IT. I WAS ABLE TO DRIVE HOME. THE NEXT DAY, THE SAME THING HAPPENED. AFTER RESTARTING THE CAR, I WAS ABLE TO GET HOME. FROM WHAT I'VE BEEN READING, THIS IS A VERY COMMON OCCURRENCE FOR THIS VEHICLE. IT SHOULD BE RECALLED AND FIXED. *JS
NHTSA ODI #10681686
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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