NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports83,500 miles · Apr 14, 2015
Steering
I WAS DRIVING AROUND 55MPH WHEN I NOTICED MY STEERING BECOMING VERY TIGHT SO I PULLED OFF THE ROAD. WHEN I PULLED OFF THE ROAD AND TRIED TO TURN INTO A PARKING PLACE, MY STEERING WAS VERY TIGHT AND I HAD A HARD TIME TURNING. I WAS WORRIED THAT THERE WAS A LEAK WITH MY POWER STEERING FLUID SO I HAD MY LOCAL GARAGE CHECK IT, THE…
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I WAS DRIVING AROUND 55MPH WHEN I NOTICED MY STEERING BECOMING VERY TIGHT SO I PULLED OFF THE ROAD. WHEN I PULLED OFF THE ROAD AND TRIED TO TURN INTO A PARKING PLACE, MY STEERING WAS VERY TIGHT AND I HAD A HARD TIME TURNING. I WAS WORRIED THAT THERE WAS A LEAK WITH MY POWER STEERING FLUID SO I HAD MY LOCAL GARAGE CHECK IT, THE POWER STEERING FLUID WAS FULL. WHEN I STARTED TO RESEARCH THE PROBLEM, I AM FINDING THAT THIS IS A VERY COMMON PROBLEM WITH THIS YEAR/MAKE/MODEL AND WONDER WHY THERE HAS NOT BEEN A RECALL ISSUED? MY NEXT STEP IS TO CONTACT MY LOCAL DEALERSHIP, I HAVE SEEN SOME QUOTE THE REPAIR EXPENSE UP INTO THE THOUSANDS.. *TR
NHTSA ODI #10705528
Mileage unknown · Apr 6, 2015
Steering
MY VEHICLE STARTED MAKING A WHIRING SOUND WHILE I WAS SITTING STILL AT A RED LIGHT OR STOP SIGN. WHEN I TURNED THE STEERING WHEEL, THE NOISE GOT LOUDER, BUT IT DID NOT GET TIGHTER. I TOOK IT TO THE DEALER AND WAS TOLD THAT MY RACK AND PINION STEERING WAS BAD AND HAD TO BE REPLACED. APPARENTLY THE VEHICLE WAS LEAKING FLUID WHICH …
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MY VEHICLE STARTED MAKING A WHIRING SOUND WHILE I WAS SITTING STILL AT A RED LIGHT OR STOP SIGN. WHEN I TURNED THE STEERING WHEEL, THE NOISE GOT LOUDER, BUT IT DID NOT GET TIGHTER. I TOOK IT TO THE DEALER AND WAS TOLD THAT MY RACK AND PINION STEERING WAS BAD AND HAD TO BE REPLACED. APPARENTLY THE VEHICLE WAS LEAKING FLUID WHICH WAS CAUSING THE NOISE. I WAS TOLD THAT IT WOULD CAUSE ME $1100 - $1200 TO BE REPAIRED BECAUSE IT IS NOT COVERED UNDER MY POWERTRAIN WARRANTY. THE STEERING PUMP IS COVERED UNDER A SPECIAL WARRANTY AND CAN BE REPAIRED WITHOUT ANY COST. MY CAR IS ONLY 4 YEARS OLD, I BROUGHT IT BRAND NEW AND HAVE TAKEN GREAT CAR OF IT. I SHOULD NOT BE HAVING THESE TYPES OF PROBLEMS SO SOON. I BOUGHT THIS VEHICLE BECAUSE I THOUGHT IT WAS A DEPENDABLE CAR, BUT APPARENTLY I WAS WRONG. THIS IS A SAFETY ISSUE AND CAN CAUSE SERIOUS INJURY IN THE FUTURE. I AM NOT HAPPY WITH THIS PROBLEM AND GM SHOULD BE ASHAMED FOR SELLING VEHICLES THAT ARE NOT SAFE. *TR
NHTSA ODI #10704015
20,000 miles · Apr 1, 2015
Visibility
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE IDLING, THE REAR TAILGATE WINDOW GLASS POPPED OFF. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000.
NHTSA ODI #10703217
68,000 miles · Mar 31, 2015
Electronic Stability Control (esc)Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
NHTSA ODI #10702902
74,530 miles · Mar 24, 2015
Steering
I BEGAN EXPERIENCING A WHIRRING NOISE WHEN I WOULD STEER MY CAR. THEN ONE DAY LAST WEEK AS I WAS DRIVING THE STEERING BECAME DIFFICULT AND IT FELT LIKE SOMETHING HAPPENED WITH THE POWER STEERING. I TOOK MY VEHICLE IN TO THE DEALER FOR SERVICE TO FIND THAT THERE WAS A SPECIAL WARRANTY ON THE POWER STEERING PUMP AND THAT IT WOULD …
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I BEGAN EXPERIENCING A WHIRRING NOISE WHEN I WOULD STEER MY CAR. THEN ONE DAY LAST WEEK AS I WAS DRIVING THE STEERING BECAME DIFFICULT AND IT FELT LIKE SOMETHING HAPPENED WITH THE POWER STEERING. I TOOK MY VEHICLE IN TO THE DEALER FOR SERVICE TO FIND THAT THERE WAS A SPECIAL WARRANTY ON THE POWER STEERING PUMP AND THAT IT WOULD BE REPLACED UNDER THAT WARRANTY AT NO CHARGE BUT DUE TO THE STEERING PUMP FAILING THE STEERING GEAR WENT OUT AND HAD TO BE REPLACED WHICH WAS NOT COVERED UNDER THE "SPECIAL" WARRANTY AND I WOULD HAVE TO COVER THE COST OF THIS MYSELF TO THE TUNE OF $1157.62. THE ISSUE I HAVE IS THAT ALTHOUGH I CAN AFFORD TO FIX MY VEHICLE, WHICH I DID PAY TO FIX, I FIND THAT THIS IS A RECURRING ISSUE AMOUNGST MANY CONSUMERS WHO OWN ANY OF THE VEHICLES ON THE LAMBDA LINE WHICH INLCUDES GMC ACADIA, CHEVY TRAVERSE, BUICK ENCLAVE AND SATURN OUTLOOK. THIS IS NOT ISSUE OF COST TO REPAIR, THIS IS AN ISSUE OF SAFETY THAT THE MANUFACTURER REFUSES TO ACKNOWLEDGE AND WILL NOT FIX UNDER RECALL. I AM HAPPY I FOUND MY PROBLEM BEFORE I WAS TRAVELING AT A HIGH RATE OF SPEED AND NO ONE WAS INJURED. *TR
NHTSA ODI #10701450
36,020 miles · Mar 23, 2015
Air BagsSteering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT AN UNKNOWN PART OF THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPA…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT AN UNKNOWN PART OF THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,020.
NHTSA ODI #10701177
96,000 miles · Mar 22, 2015
Engine
I WAS ON MY WAY THE CHEVY DEALER TO HAVE THE SAFETY BELT AND AIRBAG RECALL REPAIRS COMPLETED ON MY 2011 TRAVERSE. I HAD FOUR CHILDREN AGES (XXX) AND UNDER IN THE CAR WITH ME. AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION I MADE A LEFT HAND TURN INTO THE INSIDE TRAFFIC LANE ON A BUSY 5 LANE ROAD AND BEGAN ACCELERATE TO THE S…
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I WAS ON MY WAY THE CHEVY DEALER TO HAVE THE SAFETY BELT AND AIRBAG RECALL REPAIRS COMPLETED ON MY 2011 TRAVERSE. I HAD FOUR CHILDREN AGES (XXX) AND UNDER IN THE CAR WITH ME. AFTER COMING TO A COMPLETE STOP AT AN INTERSECTION I MADE A LEFT HAND TURN INTO THE INSIDE TRAFFIC LANE ON A BUSY 5 LANE ROAD AND BEGAN ACCELERATE TO THE SPEED OF TRAFFIC. AS SOON AS I REACHED 40 MPH, MY SPEED QUICKLY DROPPED TO BETWEEN 15 AND 20 MPH AND THE FOLLOWING WARNING MESSAGES SHOWED UP ON MY DASH: REDUCED ENGINE POWER, SERVICE STABILITRAC AND SERVICE TRACTION CONTROL. FORTUNATELY, I WAS ABLE TO MERGE BACK OVER TO THE RIGHT LANE AND THEN COMPLETELY PULL OFF THE ROAD INTO A PARKING LOT WITHOUT GETTING REAR-ENDED BY THE CARS BEHIND ME THAT WERE TRAVELING AT THE SPEED LIMIT. I TURNED THE CAR OFF, THEN BACK ON, AND ATTEMPTED TO DRIVE. THE MAXIMUM RATE OF SPEED MY CAR WOULD REACH WAS 20 MPH, BUT I MANAGED TO DRIVE IT TO THE DEALER TAKING BACK ROADS AND SUBDIVISION ROADS. THE DEALER DIAGNOSED THE PROBLEM AS A FAULTY THROTTLE BODY. I DID SOME RESEARCH AND DISCOVERED THIS IS A WELL-KNOWN ISSUE WITH THESE GM VEHICLES AND A SERIOUS SAFETY RISK. AFTER TWO DAYS IN THE SHOP THEY COMPLETED THE TWO RECALL RELATED REPAIRS WITHOUT CHARGE, BUT MY COST TO REPLACE THE THROTTLE BODY AND AND RESET THE IDLE WAS $513.00. I TOLD THE DEALER THAT I WAS AWARE THAT THIS IS A WELL-KNOWN AND WELL-DOCUMENTED ISSUE SO I DID NOT FEEL THAT I SHOULD BE RESPONSIBLE FOR THE REPAIR COSTS, BUT THEY REFUSED TO COVER ANY OF THE COST BECAUSE NO RECALL HAS BEEN ISSUED FOR THIS PROBLEM. I BELIEVE THIS PROBLEM SHOULD BE INVESTIGATED AND GM SHOULD ISSUE A RECALL. I AM A FREQUENT HIGHWAY DRIVER AND IF I HAD BEEN MERGING ONTO THE INTERSTATE THIS INCIDENT COULD HAVE ENDED IN TRAGEDY. *TRPARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA ODI #10700945
50,208 miles · Mar 20, 2015
EnginePower Train
ENGINE OVERHEATED, REDUCED ENGINE POWER CAME ON AND CAR SHUT DOWN. HAD TO HAVE IT TOWED. WATER PUMP HAD TO BE REPLACED, CAR IS ONLY 4 YEARS OLD. DOESN'T MAKE SENSE. *TR
NHTSA ODI #10700660
Mileage unknown · Mar 14, 2015
Power TrainVehicle Speed Control
CAR BECAME VERY SLUGGISH SPEED DROPPED DOWN TO 40MPH THE CHECK ENGINE LIGHT CAME ON FOLLOWED BY TWO MESSAGES "TRACTION CONTROL OFF" AND "SERVICE STABILITRAK" CAR BARELY MOVED AFTER THAT. I PULLED ONTO THE SHOULDER OF THE ROAD TURNED THE CAR OFF, ATTEMPTED TO TURN IT BACK ON THE CAR WOULDN'T START AFTER 3 MINS THE CAR STARTED AND…
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CAR BECAME VERY SLUGGISH SPEED DROPPED DOWN TO 40MPH THE CHECK ENGINE LIGHT CAME ON FOLLOWED BY TWO MESSAGES "TRACTION CONTROL OFF" AND "SERVICE STABILITRAK" CAR BARELY MOVED AFTER THAT. I PULLED ONTO THE SHOULDER OF THE ROAD TURNED THE CAR OFF, ATTEMPTED TO TURN IT BACK ON THE CAR WOULDN'T START AFTER 3 MINS THE CAR STARTED AND I WAS ABLE TO MAKE IT HOME HOWEVER THE CHECK ENGINE LIGHT IS STILL ON AND THE ERROR MESSAGES ARE STILL BEING DISPLAYED. I GOOGLED THE PROBLEM APPARENTLY IT'S VERY COMMON AND A RECALL NEED TO BE ISSUED. *TR
NHTSA ODI #10694291
93,000 miles · Mar 9, 2015
EngineVehicle Speed Control
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MERGE ON A HIGHWAY, THE SERVICE STABILITRAK AND THE REDUCED ENGINE POWER WAS DISPLAYED ACROSS THE MESSAGE BOARD. IN ADDITION, THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WA…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE ATTEMPTING TO MERGE ON A HIGHWAY, THE SERVICE STABILITRAK AND THE REDUCED ENGINE POWER WAS DISPLAYED ACROSS THE MESSAGE BOARD. IN ADDITION, THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY SENSOR AND THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BY THE CONTACT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000. THE VIN WAS UNAVAILABLE.
NHTSA ODI #10693127
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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