NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports78,183 miles · Jan 22, 2016
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT A PULLEY WAS FOUND IN THE DRIVEWAY ON THE GROUND BY HIS VEHICLE AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IDLE PULLEY FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT A PULLEY WAS FOUND IN THE DRIVEWAY ON THE GROUND BY HIS VEHICLE AND THE POWER STEERING FAILED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IDLE PULLEY FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 78,183.
NHTSA ODI #10821729
72,900 miles · Jan 14, 2016
Electronic Stability Control (esc)
1/5/16 I WAS DRIVING DOWN THE ROAD IN MY TOWN, TAKING MY CHILDREN TO SCHOOL, AND THE CAR REDUCED FROM 40MPH TO 20MPH. THE CAR GAVE A MESSAGE ON THE DASH STATING "SERVICE STABILITRACK, REDUCED ENGINE POWER". I DROVE THE CAR TO THE DEALER FROM WHICH IT WAS PURCHASED, AND THEY CLEANED THE THROTTLE BODY. THE CAR RAN OK UNTIL 1/14…
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1/5/16 I WAS DRIVING DOWN THE ROAD IN MY TOWN, TAKING MY CHILDREN TO SCHOOL, AND THE CAR REDUCED FROM 40MPH TO 20MPH. THE CAR GAVE A MESSAGE ON THE DASH STATING "SERVICE STABILITRACK, REDUCED ENGINE POWER". I DROVE THE CAR TO THE DEALER FROM WHICH IT WAS PURCHASED, AND THEY CLEANED THE THROTTLE BODY. THE CAR RAN OK UNTIL 1/14/16, WHEN THE EXACT SAME THING HAPPENED- I WAS DRIVING MY CHILDREN TO SCHOOL AND THE CAR REDUCED SPEED TO 20MPH WITH THE SAME "SERVICE STABILITRACK, REDUCED ENGINE POWER" MESSAGE. THE CAR WAS TAKEN TO THE DEALER, AND IS CURRENTLY THERE WAITING FOR THE THROTTLE BODY TO ARRIVE AND BE REPLACED.
NHTSA ODI #10820332
61,000 miles · Jan 12, 2016
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE 'ENGINE POWER REDUCE' WARNING INDICATOR ILLUMINATED AS THE VEHICLES SPEED REDUCED TO APPROXIMATELY 45 MPH. THE VEHICLE WAS RESTARTED AND NO WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 65 MPH, THE 'ENGINE POWER REDUCE' WARNING INDICATOR ILLUMINATED AS THE VEHICLES SPEED REDUCED TO APPROXIMATELY 45 MPH. THE VEHICLE WAS RESTARTED AND NO WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
NHTSA ODI #10819855
48,000 miles · Jan 12, 2016
Electrical SystemInjury
I TURN OFF REMOVED THE KEY. THE CAR ON(RUNNING) NO STOP, THE DEALER ONLY FOR TEST AND DIAGNOSE, $800.00 I CAN BELIEVE.. ONLY 48000 MILES THE SECOND OWNER.. 2011 CHEVY TRAVERSE PLEASE NO,BUY ANY CHEVY
NHTSA ODI #10819581
Mileage unknown · Jan 11, 2016
Electronic Stability Control (esc)Engine
SAME AS EVERYONE ELSE... 2011 CHEVY TRAVERSE WITH INTERMITTENT AND SPORADIC EPISODES OF "TRACTION CONTROL OFF, SERVICE STABILITRAK, AND ENGINE POWER REDUCED" BETWEEN 60,000 AND 110,000 MILES. I COULD BE DEAD MANY TIMES OVER THE PAST 3.5 YEARS DURING WORK COMMUTE ON 70MPH, 4 LANE HIGHWAY. PROBLEM RESOLVES FOR UNKNOWN AND UNRELIA…
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SAME AS EVERYONE ELSE... 2011 CHEVY TRAVERSE WITH INTERMITTENT AND SPORADIC EPISODES OF "TRACTION CONTROL OFF, SERVICE STABILITRAK, AND ENGINE POWER REDUCED" BETWEEN 60,000 AND 110,000 MILES. I COULD BE DEAD MANY TIMES OVER THE PAST 3.5 YEARS DURING WORK COMMUTE ON 70MPH, 4 LANE HIGHWAY. PROBLEM RESOLVES FOR UNKNOWN AND UNRELIABLE AMTS OF TIME... EVEN AFTER RECOMMENDED FIXES. GM MUST BE HELD ACCOUNTABLE BEFORE MORE PEOPLE DIE! I HAVE MADE SURE TO KEEP ALL DOCUMENTAION AND NAMES, FILE #S AND COMPLAINTS, SO THAT IF/WHEN A DISASTER HAPPENS TO MY FAMILY OR OTHERS, THERE WILL BE NO QUESTION AS TO FAULT.
NHTSA ODI #10819567
67,000 miles · Jan 6, 2016
Steering
AFTER NOTICING A GRINDING NOISE WHEN TURNING AT LOW SPEED, CHEVROLET DEALERSHIP STATES THE POWER STEERING IS LEAKING FLUID INTERNALLY AND COULD RESULT IN LOSS OF STEERING WHILE DRIVING. REPAIR ESTIMATE IS $1,700.00, NOT COVERED BY WARRANTY DUE TO MILEAGE. WHILE REVIEWING COMPLAINTS RELATED TO CHEVROLET TRAVERSE STEERING IT IS AP…
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AFTER NOTICING A GRINDING NOISE WHEN TURNING AT LOW SPEED, CHEVROLET DEALERSHIP STATES THE POWER STEERING IS LEAKING FLUID INTERNALLY AND COULD RESULT IN LOSS OF STEERING WHILE DRIVING. REPAIR ESTIMATE IS $1,700.00, NOT COVERED BY WARRANTY DUE TO MILEAGE. WHILE REVIEWING COMPLAINTS RELATED TO CHEVROLET TRAVERSE STEERING IT IS APPARENT THAT THIS IS A VERY COMMON PROBLEM. IF YOU CHECK "CARCOMPLAINTS.COM" UNDER 2011 CHEVROLET TRAVERSE STEERING PROBLEMS YOU WILL SEE THAT THE MAJORITY OF COMPLAINTS ARE THE SAME AS OURS. GIVEN THAT LOSS OF STEERING WHILE DRIVING IS OBVIOUSLY A SAFETY CONCERN, COUPLED WITH THE VOLUME OF COMPLAINTS REGARDING THIS ISSUE, I WAS HOPING NHTSA COULD LOOK INTO IT (IF THEY WEREN'T ALREADY). SEVERAL OF THE COMPLAINTS I READ WERE REGARDING VEHICLES WITH UNDER 40,000 MILES. IT SEEMS THIS MAY WELL BE A DEFECTIVE OR POORLY DESIGNED STEERING SYSTEM.
NHTSA ODI #10818499
70,000 miles · Jan 4, 2016
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED, THE STEERING WHEEL SEIZED INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT POWER STEERING PUMP AND THE RACK AND PINION NEEDED TO BE REPLACED. THE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SERVICED, THE STEERING WHEEL SEIZED INTERMITTENTLY WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT POWER STEERING PUMP AND THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA ODI #10817695
57,000 miles · Dec 31, 2015
Steering
POWER STEERING WHINE DIAGNOSED TODAY WITH WHINE PRESENT WHILE TURNING OR ACCELERATING AFTER A TURN. THEY ARE SAYING WE NEED A NEW STEERING GEAR (RACK) AND THAT WILL ONLY SET ME BACK $1700. IT IS A SAFETY ISSUE AS THE POWER STEERING CAN GO OUT AT ANY POINT. I HAVE ONLY HAD THIS CAR LESS THAN 2 YEARS AND THERE HAVE BEEN SO MAN…
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POWER STEERING WHINE DIAGNOSED TODAY WITH WHINE PRESENT WHILE TURNING OR ACCELERATING AFTER A TURN. THEY ARE SAYING WE NEED A NEW STEERING GEAR (RACK) AND THAT WILL ONLY SET ME BACK $1700. IT IS A SAFETY ISSUE AS THE POWER STEERING CAN GO OUT AT ANY POINT. I HAVE ONLY HAD THIS CAR LESS THAN 2 YEARS AND THERE HAVE BEEN SO MANY THINGS NEEDING ATTENTION. THERE IS A WHINE WITH THE A/C WHEN ONE OF THE BOLSTERS<?> ARE TO SHUT FOR A CHANGE IN TEMP.
NHTSA ODI #10817256
68,900 miles · Dec 31, 2015
Steering
ABOUT 2YRS AFTER PURCHASE, STEERING RACK AND POWER STEERING PUMP HAD TO BE REPLACED, WHICH WAS DONE PRIOR TO WARRANTY EXPIRATION. NOW AT THIS TIME DEC. 2015 WITH 68,906 MI ON THE OD, I AM EXPERIENCING THE SAME PROBLEM AGAIN. DIFFICULT TO STEER AND TURN THE STEERING WHEEL, CLUNKING SENSATION/FEEL IN THE STEERING WHEEL, AND A PUM…
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ABOUT 2YRS AFTER PURCHASE, STEERING RACK AND POWER STEERING PUMP HAD TO BE REPLACED, WHICH WAS DONE PRIOR TO WARRANTY EXPIRATION. NOW AT THIS TIME DEC. 2015 WITH 68,906 MI ON THE OD, I AM EXPERIENCING THE SAME PROBLEM AGAIN. DIFFICULT TO STEER AND TURN THE STEERING WHEEL, CLUNKING SENSATION/FEEL IN THE STEERING WHEEL, AND A PUMP WHINE SOUND. HARD TO TURN WHEEL FROM A STARTING POINT OR STOP. WHEN ACCELERATING STEERING WHEELS IS EASIER TO TURN. WHEN DRIVING DOWN THE ROAD, THE STEERING IS LOOSE. THERE WAS NO PRECIPITATING FACTORS TO THE START OF THIS PROBLEM YESTERDAY, I FIRST NOTICED THE PROBLEM AFTER ATTEMPTING A LEFT TURN AT A SS ON MY WAY HOME. I COULD HARDLY MAKE THE LEFT TURN, THEN I STARTED TO HEAR THE WHINE NOISE. FLUIDS ARE ALL GOOD IN THE POWER STEERING PUMP. HOW IN THE WORLD CAN THIS BE AGAIN? THERE MUST BE AN INTERNAL FLAW. TO HAVE THIS OCCUR TWICE NOT ONCE ON A VEHICLE LESS THAN 5 YEARS OLD WITH LESS THAN 70,000 MILES ON IT IS VERY TROUBLING AT BEST.
NHTSA ODI #10817200
Mileage unknown · Dec 30, 2015
Steering
A WEIRD NOISE STARTED TO HAPPEN WHEN I TURNED AND PROGRESSED TO A CONSTANT WHINING NOISE THAT WORSENS WHILE TURNING. WE WERE TOLD THAT IT IS A LEAK IN THE STEERING RACK AND WOULD BE AN $1800 REPAIR. *JS
NHTSA ODI #10817094
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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