NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
608 reports88,000 miles · Jul 28, 2016
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,0…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
NHTSA ODI #10889177
80,000 miles · Jul 11, 2016
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TURNING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AS AN ABNORMAL SQUEALING SOUND EMITTED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFAC…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE TURNING AT APPROXIMATELY 10 MPH, THE STEERING WHEEL WAS DIFFICULT TO MANEUVER AS AN ABNORMAL SQUEALING SOUND EMITTED. THE CONTACT MENTIONED THAT THE FAILURE RECURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
NHTSA ODI #10883895
Mileage unknown · Jul 7, 2016
Steering
I TOOK MY CAR TO THE DEALERSHIP FOR POWER STEERING ISSUE. THE DEALER DIAGNOSED THE POWER STEERING ISSUE AND WAS COVERED UNDER A "SPECIAL POLICY". WHEN I PICK UP MY VEHICLE THE STEERING WHEEL WAS LOOSE. MY HUSBAND CALLED THE DEALER AND WE TOOK THE CAR BACK. THEY ALIGNED THE VEHICLE. STILL SAME ISSUE. AFTER OVER A WEEK THE DE…
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I TOOK MY CAR TO THE DEALERSHIP FOR POWER STEERING ISSUE. THE DEALER DIAGNOSED THE POWER STEERING ISSUE AND WAS COVERED UNDER A "SPECIAL POLICY". WHEN I PICK UP MY VEHICLE THE STEERING WHEEL WAS LOOSE. MY HUSBAND CALLED THE DEALER AND WE TOOK THE CAR BACK. THEY ALIGNED THE VEHICLE. STILL SAME ISSUE. AFTER OVER A WEEK THE DEALER SAID IT WAS THE "GEAR" OR "WRACK". THERE IS A SPECIAL AMENDMENT TO THE SPECIAL POLICY BUT, APPARENTLY MY CAR DIDN'T QUALIFY. NOT SURE WHY? MY CAR IS WELL MAINTAINED AND TAKEN CARE OF. THIS IS A NONE ISSUE WITH GM AND WE ARE CURRENTLY FIGHTING WITH THEM THAT THEY SHOULD TAKE CARE OF THE GEAR. GM WRITES SPECIAL POLICIES FOR THE CHEAP REPAIRS BUT, WHEN IT COMES TO A MAJOR ISSUE THAT WAS NO FAULT OF MINE THEY WANT TO CHARGE ME AN ARM AND A LEG. I FIND IT RIDICULOUS THAT CONSUMERS CAN BE TREATED IN THIS WAY. I HAVE STARTED WRITING MY COMPLAINTS SINCE TRYING TO DEAL WITH GM HAS BECOME UNREASONABLE. BE CAREFUL OUT THERE! [XXX] P.S. IF ANYONE IS INTERESTED IN THE SPECIAL POLICY NUMBER AND AMENDMENT PLEASE CONTACT ME. I HAVE NUMBERS TO CALL ALSO. :) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #10883294
96,000 miles · Jul 1, 2016
Electronic Stability Control (esc)EngineFuel/propulsion System
I PURCHASED THIS 2011 CHEVY TRAVERSE IN FEB. OF 2015, SO I BELIEVED IT TO BE A FAIRLY NEW CAR IN GOOD SHAPE. NOT EVEN A MONTH LATER THE GAS HAND BECOMES FAULTY AND IS NOT SHOWING THE CORRECT AMOUNT OF GAS, AND STARTS FLUCTUATING. NEXT I'M RIDING ON THE FREEWAY AND THE TRUCK IMMEDIATELY STARTS SLOWING DOWN AND READS LOSS OF ENGIN…
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I PURCHASED THIS 2011 CHEVY TRAVERSE IN FEB. OF 2015, SO I BELIEVED IT TO BE A FAIRLY NEW CAR IN GOOD SHAPE. NOT EVEN A MONTH LATER THE GAS HAND BECOMES FAULTY AND IS NOT SHOWING THE CORRECT AMOUNT OF GAS, AND STARTS FLUCTUATING. NEXT I'M RIDING ON THE FREEWAY AND THE TRUCK IMMEDIATELY STARTS SLOWING DOWN AND READS LOSS OF ENGINE POWER AND SHUTS OFF RIGHT IN THE MIDDLE OF THE FREEWAY. NOW I AM FREAKING OUT WITH ME AND MY KIDS IN THE CAR AND OTHERS FLYING AROUND ME DOING 75 TO 80 MPH TO MY DECREASING SPEED. I WAS SCARED FOR MY LIFE AND MY CHILDREN'S LIVES AS CARS AND TRUCKS ARE SPEEDING AROUND AND HONKING AT ME. THE TRUCK DIES AND I BARELY MANAGE TO GET TO THE SIDE SO THAT I WOULD NOT BE HIT. I THEN GET THE CAR TOWED TO THE LOCAL DEALERSHIP WHO THEN SAYS THAT THE TRUCK NEEDS A WATER PUMP WHICH TURNS OUT TO BE UNDER MY EXTENDED WARRANTY. THEY ALSO RESET MY FUEL SENSOR BECAUSE THEY SAY THEY TESTED IT AND IT WAS STILL GOOD. SO IT ONLY COST ME $100.00. I PICK MY TRUCK UP AND IT WORKS FINE FOR LESS THAN A MONTH AND STARTS UP AGAIN. I RUN OUT OF GAS ON A BUSY STREET AND GET ANOTHER TOW. BACK TO THE CHEVROLET HOUSE IT GOES. THIS TIME THEY RESET THE CHECK ENGINE LIGHT AND SAYS ITS STILL NOT THE FUEL PUMP, SENSOR, OR ANYTHING BECAUSE THEY CANNOT FIND ANYTHING AT ALL. I GO PICK IT UP ONCE AGAIN AND ON MY WAY HOME RAN OUT OF GAS, WHILE THE GAS LEVEL IS READING RIGHT AT HALF A TANK. I KNOW THERE WAS GAS IN THE TANK WHEN I RAN OUT AND WHEN THE TRUCK WAS TOWED. THE DEALERSHIP KEPT MY VEHICLE FOR A WHOLE WEEK AND ALL THEY DID WAS GOT THE TRUCK ON LEVEL GROUND, OBVIOUSLY, AND THE TRUCK RAN ALL THE GAS OUT WHILE PARKED AND THEY WERE 'TRYING TO FIND THE PROBLEM'. SO NOW THE GAS HAND IS NOT WORKING AT ALL AND I'M ALWAYS PUTTING GAS IN IT AND TAKING A CHANCE BECAUSE NOBODY KNOWS WHATS WRONG. THIS VEHICLE HAS BEEN NOTHING BUT A HEADACHE AND THIS PROBLEM NEEDS RECALLING BEFORE ONE DIES.
NHTSA ODI #10882117
46,000 miles · Jun 16, 2016
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 10 MPH, A LOUD SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION AND THE POWER STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIO…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 10 MPH, A LOUD SOUND EMITTED FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION AND THE POWER STEERING PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE RACK AND PINION WAS PREVIOUSLY REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. UPDATED 08/29/16 *BF UPDATED 08/30/16.*JB
NHTSA ODI #10874675
94,000 miles · Jun 1, 2016
Engine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ENGINE TURNED OFF AS THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHIC…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE ENGINE TURNED OFF AS THE POWER STEERING MALFUNCTIONED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 94,000.
NHTSA ODI #10871866
Mileage unknown · May 16, 2016
SteeringSuspension
WE HAVE MANY ISSUES WITH OUR FAMILY CAR 2011 TRAVERSE ONE BEING OUR POWER STEERING WHINING NOISE AND IT GET REALLY LOUD THAT WE ARE HAVING OUR 2ND ISSUE IN LESS THEN 4 MONTHS. WE ARE JUST FINDING OUT THEY PUT A REMANUFACTURED PART AND MASTER CYLINDER LEAKING INTO BOOSTER.. I DRIVE WITH EXTREME CARE DAILY..
NHTSA ODI #10865157
77,000 miles · Apr 18, 2016
Steering
AT 76,000 MILES I HAVE NOTICED THAT WHEN I TURN LEFT WITH MY STEERING WHEEL THAT IT MAKES A REVVED UP WHINING NOISE. SINCE I HAVE HAD THE CAR AT 54,961 FROM 1 1/2 YEARS AGO, I HAVE FIXED THE HEATING SYSTEM (800), WHEELING BEARING (290) AND NOW A STEERING PROBLEM. I HAVE OWNED A CHEVROLETS FOR A LONG TIME BUT THIS IS A PIECE OF …
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AT 76,000 MILES I HAVE NOTICED THAT WHEN I TURN LEFT WITH MY STEERING WHEEL THAT IT MAKES A REVVED UP WHINING NOISE. SINCE I HAVE HAD THE CAR AT 54,961 FROM 1 1/2 YEARS AGO, I HAVE FIXED THE HEATING SYSTEM (800), WHEELING BEARING (290) AND NOW A STEERING PROBLEM. I HAVE OWNED A CHEVROLETS FOR A LONG TIME BUT THIS IS A PIECE OF JUNK. I AM SICKENED TO THINK THAT AN AMERICAN COMPANY SUCH AS CHEVROLET HAS NO INTENTIONS TO FIX A PROBLEM THAT IS VERY PREVALENT IN THESE CARS. MAYBE A COUPLE OF DEATHS AND SOME LAWSUITS WILL WAKE YOU UP! I WILL NO LONGER PURCHASE A CHEVY/GMC PRODUCT BASED ON THIS EXPERIENCE. $1500 TO FIX SOMETHING I STILL OWE MONEY ON>>>BULL CRAP >>BTW I DON'T HAVE THE FUNDS TO FIX THIS PROBLEM>> THANKS
NHTSA ODI #10860124
90,622 miles · Apr 12, 2016
Power TrainService BrakesCrash
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH AND APPROACHING A RED LIGHT, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED NUMEROUS TIMES. THE …
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING 25 MPH AND APPROACHING A RED LIGHT, THE BRAKE PEDAL TRAVELED TO THE FLOOR AND FAILED TO STOP THE VEHICLE. AS A RESULT, THE CONTACT'S VEHICLE REAR ENDED ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE. IN ADDITION, THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON INCLINE, IT WOULD ROLL BACKWARDS WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,622.
NHTSA ODI #10855156
13,100 miles · Apr 3, 2016
Engine
TAKATA RECALL I KEEP GETTING THIS CODE P0017 I TOOK IT TO THE DEALER THEY TOLD ME IT WAS A CRARKSHRT VALUE COST ME 395.00 TO GET IT FIX THE ENGINE WAS ON AND THE DEALER SAID THIS WOULD FIX IT AND THE ENGINE LIGHT WILL GO OFF I SAID OK .I GET MY CAR BACK LEAVE THE DEALER GET TO THE CORNER AND THE ENGINE LIGHT COMES BACK ON I GO B…
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TAKATA RECALL I KEEP GETTING THIS CODE P0017 I TOOK IT TO THE DEALER THEY TOLD ME IT WAS A CRARKSHRT VALUE COST ME 395.00 TO GET IT FIX THE ENGINE WAS ON AND THE DEALER SAID THIS WOULD FIX IT AND THE ENGINE LIGHT WILL GO OFF I SAID OK .I GET MY CAR BACK LEAVE THE DEALER GET TO THE CORNER AND THE ENGINE LIGHT COMES BACK ON I GO BACK TO THE DEALER AND TELL HIM THE ENGINE LIGHT IS BACK ON AND HE TAKES ANOTHER LOOK AT MY TRUCK AND SAY U NEED A TIMING CHIAN AND TO REPLACE IT WILL BE 3000 I WAS LIKE O MY GOD I DON'T HAVE THAT KIND OF MONEY THIS IS JUST NOT FAIR I GOT THIS TRUCK USED IN 2014 AND NOW I NEED A TIMING CHAIN I NEED SOME HELP .
NHTSA ODI #10853187
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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