NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
36 reportsClear category filterMileage unknown · Jan 29, 2018
Service BrakesSteeringUnknown Or Other
I STARTED MY SUV AND PUT IT IN REVERSE TO BACK OUT OF MY DRIVEWAY. UPON TRYING TO TURN, NOTICED MY STEERING WHEEL WAS COMPLETELY LOCKED UP. TRIED BRAKING SO I WOULDN'T ROLL INTO THE STREET WITH MY CHILDREN. BRAKES WERE EXTREMELY RESISTANT AND HARD TO PRESS DOWN. I THEN PUT IT INTO DRIVE TO TRY TO GET OUT OF THE STREET AND MY GAS…
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I STARTED MY SUV AND PUT IT IN REVERSE TO BACK OUT OF MY DRIVEWAY. UPON TRYING TO TURN, NOTICED MY STEERING WHEEL WAS COMPLETELY LOCKED UP. TRIED BRAKING SO I WOULDN'T ROLL INTO THE STREET WITH MY CHILDREN. BRAKES WERE EXTREMELY RESISTANT AND HARD TO PRESS DOWN. I THEN PUT IT INTO DRIVE TO TRY TO GET OUT OF THE STREET AND MY GAS PEDAL WAS NOT WORKING. I WAS UNABLE TO MOVE FORWARD, UNABLE TO STEER, AND BARELY ABLE TO BRAKE. TURNED OFF THE VEHICLE. TRIED AGAIN 2 MINUTES LATER, SAME PROBLEM PERSISTED. TURNED OFF VEHICLE AND EXITED WHILE CAR WAS IN THE MIDDLE OF MY NEIGHBORHOOD STREET. 15 MINUTES LATER THE ISSUES SEEMED TO NO LONGER BE A PROBLEM AND I WAS ABLE TO MOVE MY VEHICLE BACK TO THE DRIVEWAY.
NHTSA ODI #11065637
126,000 miles · Dec 28, 2017
Unknown Or Other
WHILE DRIVING DOWN THE ROAD, THE CAR WILL BEGIN TO MAKE A BEEPING NOISE THREE TIMES, THE TRACTION CONTROL LIGHT COMES ON THE FOLLOWING MESSAGES APPEAR: SERVICE TRACTION CONTROL, SERVICE STABILITRAK, POWER ENGINE FAILURE. AT THIS TIME, THE VEHICLE WILL DROP SPEED AT AN ALARMING RATE AND WILL NOT GO OVER 10 MPH. GM/CHEVY DENIES…
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WHILE DRIVING DOWN THE ROAD, THE CAR WILL BEGIN TO MAKE A BEEPING NOISE THREE TIMES, THE TRACTION CONTROL LIGHT COMES ON THE FOLLOWING MESSAGES APPEAR: SERVICE TRACTION CONTROL, SERVICE STABILITRAK, POWER ENGINE FAILURE. AT THIS TIME, THE VEHICLE WILL DROP SPEED AT AN ALARMING RATE AND WILL NOT GO OVER 10 MPH. GM/CHEVY DENIES ANY WRONG DOING AND ACT LIKE THEY KNOW NOTHING ABOUT THIS ISSUE YET ITS ALL OVER THE INTERNET! THE DEALERSHIPS GUESS AT WHAT TO FIX COSTING THE CAR OWNER OUT OF POCKET FOR IT TO CONTINUOUSLY HAPPEN. THIS VEHICLE IS A DEATH TRAP! THIS VEHICLE HAS DONE THIS NUMEROUS TIME TO ME BEGINNING IN APRIL OF 2017.
NHTSA ODI #11057148
130,000 miles · Oct 4, 2017
Unknown Or Other
WENT TO THE DEALER FOR AN OIL CHANGE. LEFT WITH A $4,600 REPAIR ESTIMATE. THE CAR HAS NEVER BEEN IN ACCIDENT HAS 130,00 MILES. THEY ARE SAYING THE FRONT TIMING COVER IS LEAKING $1314, THE STEERING RACK IS LEAKING $1804 , SWAYBAR BUSHING IS LOOSE $233 AND BUNCH OF OTHER THINGS. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR ALTER…
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WENT TO THE DEALER FOR AN OIL CHANGE. LEFT WITH A $4,600 REPAIR ESTIMATE. THE CAR HAS NEVER BEEN IN ACCIDENT HAS 130,00 MILES. THEY ARE SAYING THE FRONT TIMING COVER IS LEAKING $1314, THE STEERING RACK IS LEAKING $1804 , SWAYBAR BUSHING IS LOOSE $233 AND BUNCH OF OTHER THINGS. I HAVE HAD NOTHING BUT PROBLEMS WITH THIS CAR ALTERNATOR WAS REPLACED AT 100,000 MILES AND A FEW OTHE MAJOR PROBLEMS THAT WERE COVER UNDER WARRANTY
NHTSA ODI #11031704
67,600 miles · Aug 12, 2017
EngineUnknown Or Other
A NUMBER OF MONTHS AGO, WHILE I WAS DRIVING ON THE HIGHWAY ALL LIGHTS ON THE DASHBOARD WENT ON AN A MESSAGE DISPLAYING "REDUCED POWER ENGINE" WAS DISPLAYED. AT THE SAME TIME, THAT IS EXACTLY WHAT HAPPENED., THE ENGINE POWER WAS REDUCED FOR FEW SECONDS AND THEN EVERYTHING WENT BACK TO NORMAL. MONTHS BEFORE THE DESCRIBED INCIDENT…
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A NUMBER OF MONTHS AGO, WHILE I WAS DRIVING ON THE HIGHWAY ALL LIGHTS ON THE DASHBOARD WENT ON AN A MESSAGE DISPLAYING "REDUCED POWER ENGINE" WAS DISPLAYED. AT THE SAME TIME, THAT IS EXACTLY WHAT HAPPENED., THE ENGINE POWER WAS REDUCED FOR FEW SECONDS AND THEN EVERYTHING WENT BACK TO NORMAL. MONTHS BEFORE THE DESCRIBED INCIDENT, I RECEIVED A LETTER FROM CHEVROLET DESCRIBING THIS ISSUE AND STATING ABOUT AN EXTENDED WARRANTY TO COVER THIS ISSUE. I WENT TO THE DEALERSHIP AND I WAS I WILL BE CHARGED ROUGHLY $150.00 TO DETECT THE ISSUE AND, IF AND ONLY IF, CERTAIN CODES WERE DISPLAYED ON THE SCAN, IT WILL BE COVERED BY THE EXTENDED WARRANTY. SINCE IT WAS EXPENSIVE I DECIDED TO GO TO ANOTHER PLACE AND THE SCAN FOR FREE AND OBTAIN THE CODES. NO CODES WERE DISPLAYED. SINCE 4 MONTHS AGO THE ENGINE SHUTOFF WHILE THE VEHICLE IS MOVING, TO START THE ENGINE IS REQUIRED TO STOP BY ANY POSSIBLE WAY, AND RESTART THE ENGINE. ONCE AGAIN, ALL LIGHTS ON THE DASHBOARD TURN AND THE VEHICLE COMPLETELY SHUTOFF. THIS HAD HAPPENED AT LEAST SIX TIMES IN THE LAST 4 MONTHS. IN ALL OF THIS INCIDENTS I CAN NOT TELL IF THE "REDUCED POWER ENGINE" MESSAGE IS DISPLAYED SINCE THE PRIORITY IS TO STOP THE VEHICLE. I TOOK THE VEHICLE COUPLE WEEKS AGO TO THE DEALERSHIP AND I WAS CHARGED ABOUT $150.00 TO DIAGNOSE THE PROBLEM. THE FEEDBACK FROM CHEVROLET WAS THAT NOTHING WAS WITH IN THE VEHICLE. IT IS INCONCEIVABLE THAT I WAS CHARGED THAT MUCH BY CHEVROLET TO COME BACK WITH A RESPONSE THAT THERE IS NOTHING WRONG WITH THE VEHICLE. CHEVROLET IS WELL AWARE (THE LETTER RECEIVED IN THE PAST) THERE IS AN ISSUE WITH THE VEHICLE. FURTHERMORE, THE INTERNET IS PLENTY OF PEOPLE DESCRIBING THE SAME ISSUE WITH THE TRAVERSE. I DO NOT KNOW THE PARAMETERS OF NHTSA TO CALL WHEN SHOULD BE A RECALL , BUT BASED ON THE LETTER THAT CHEVROLET SENT, AND THE MULTIPLE COMPLAINS SUGGESTS IT MIGHT BE.
NHTSA ODI #11014863
137,000 miles · Apr 20, 2017
Electronic Stability Control (esc)SteeringUnknown Or Other
TO WHOM IT MAY CONCERN, I OWN A 2011 CHEVY TRAVERSE AND THE TIMING CHAIN BROKE ON MY WIFE LAST WEEKEND. THIS WAS VERY SCARY FOR HER AND MY KIDS AS THEY WERE ON A MOUNTAIN GOING INTO A CURVE. SHE LOST ALL CONTROL OF STEERING AND BRAKES. I WAS WONDERING IF THERE ARE ANY RECALLS AND OR HELP FROM GM ON GETTING THIS CAR REPAIRE…
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TO WHOM IT MAY CONCERN, I OWN A 2011 CHEVY TRAVERSE AND THE TIMING CHAIN BROKE ON MY WIFE LAST WEEKEND. THIS WAS VERY SCARY FOR HER AND MY KIDS AS THEY WERE ON A MOUNTAIN GOING INTO A CURVE. SHE LOST ALL CONTROL OF STEERING AND BRAKES. I WAS WONDERING IF THERE ARE ANY RECALLS AND OR HELP FROM GM ON GETTING THIS CAR REPAIRED. TO MAKE A LONG STORY SHORT, I AM JUST GLAD MY WIFE AND KIDS WERE FINE. THE OUTCOME COULD OF BEEN DIFFERENT AS THEY DESCRIBED IT TO ME. PLEASE GET BACK WITH ME ASAP ON THIS MATTER. I WOULD APPRECIATE IT, BY TOWING THIS BACK TO MY HOUSE AND TO THE SHOP IT HAS BEEN A NIGHTMARE. I THINK IT CAUSED THE MOTOR TO MESS UP AS WELL. SO, I AM LOOKING FOR HELP IN THIS MATTER. LOOKS LIKE THE DESIGN OF THIS IS QUESTIONABLE ON HOW THIS CARE WAS MADE AND CAUSES SERIOUS PROBLEMS WHEN A TIMING CHAIN GOES OUT. THE VEHICLE WAS IN MOTION.
NHTSA ODI #10979695
Mileage unknown · Mar 18, 2017
Air BagsUnknown Or Other
SERVICE AIR BAG LIGHT CAME ON AND DISPLAYS ON MY DASHBOARD. WAS TOLD THE SEAT MODULE WAS BAD AND NEEDED TO BE REPLACED AT A COST OF $1,271.00 WHO WOULD THINK THIS GOES BAD AND COSTS THIS MUCH TOO REPLACE. THIS IS THE FIRST GM CAR I EVER HAD THIS ISSUE WITH AND I HAVE OWNED QUITE A FEW OVER THE LAST 20+ YEARS.
NHTSA ODI #10966661
80,000 miles · Mar 17, 2016
Unknown Or OtherInjury
LEFT LIFT GATE SUPPORT MALFUNCTIONED. IT LEAKED ALL THE GAS OUT AND AND SLAMMED SHUT NEARLY MISSING ME. I GOT AN ABRASION ON MY KNUCKLE ON MY RIGHT INDEX FINGER. THE VEHICLE WAS PARKED, MY FAMILY WERE UNLOADING GROCERIES. I BOUGHT REPLACEMENTS WITH MY OWN MONEY AND HAVE THE RECEIPT. CASHIER AT AUTO PARTS STORE SAID TO CHECK FOR …
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LEFT LIFT GATE SUPPORT MALFUNCTIONED. IT LEAKED ALL THE GAS OUT AND AND SLAMMED SHUT NEARLY MISSING ME. I GOT AN ABRASION ON MY KNUCKLE ON MY RIGHT INDEX FINGER. THE VEHICLE WAS PARKED, MY FAMILY WERE UNLOADING GROCERIES. I BOUGHT REPLACEMENTS WITH MY OWN MONEY AND HAVE THE RECEIPT. CASHIER AT AUTO PARTS STORE SAID TO CHECK FOR A RECALL ON FAULTY GAS STRUTS AKA LIFT SUPPORTS.
NHTSA ODI #10850264
Mileage unknown · Nov 16, 2015
Seat BeltsUnknown Or Other
THE REAR VIEW MIRROR THAT CONTAINS A BACKUP CAMERA LOOKS VERY CLOUDY/FOGGY AND IS VISIBLE HARD TO USE. ALSO THE SECOND ROW SEATS (DRIVER AND PASSENGER) SEAT BELTS ARE NO LONGER BUCKLING PROPERLY. MY 11 YEAR OLD SEATS BACK THERE AND EVERYTIME WE HIT A BUMP THE SEATBELT POPS OUT OF ITS BUCKLE.
NHTSA ODI #10790787
99,000 miles · Jul 10, 2015
Fuel/propulsion SystemUnknown Or Other
WE BOUGHT THE 2011 CHEVROLET TRAVERSE USED WITH 99,000 MILES ON IT. WE NOTICED THAT ON THE CAR FAX, OTHER THAN JUST ROUTINE MAINTENANCE, THE CAR HAD ITS FUEL TANK REPLACED. WE QUESTIONED IT, BUT DID NOT THINK WE WOULD HAVE PROBLEMS, AS THE CAR WAS WELL TAKEN CARE OF. EVERY SINCE WE PURCHASED THE VEHICLE, WHEN WE FILL UP THE CAR,…
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WE BOUGHT THE 2011 CHEVROLET TRAVERSE USED WITH 99,000 MILES ON IT. WE NOTICED THAT ON THE CAR FAX, OTHER THAN JUST ROUTINE MAINTENANCE, THE CAR HAD ITS FUEL TANK REPLACED. WE QUESTIONED IT, BUT DID NOT THINK WE WOULD HAVE PROBLEMS, AS THE CAR WAS WELL TAKEN CARE OF. EVERY SINCE WE PURCHASED THE VEHICLE, WHEN WE FILL UP THE CAR, IT DOES NOT REGISTER ON THE FUEL GAUGE CORRECTLY, IF IT REGISTERS AT ALL. WE CANNOT TAKE LONG TRIPS IN THE CAR WITHOUT HAVING TO STOP EVERY SO OFTEN AND PUT GAS IN IT, AS WE DONT KNOW HOW MUCH IS IN THERE AT ANY GIVEN TIME. THIS IS A MAJOR CONCERN TO US. I SEE THAT THERE IS A RECALL FOR THE 2014 VEHICLES, BUT I ALSO SEE THAT THIS HAS HAPPENED ALOT WITH THE 2011 TRAVERSE'S, BUT NO RECALL HAS BEEN ISSUED. I AM HOPING WITH THIS ADDITIONAL COMPLAINT AND ONGOING PROBLEM, THAT SOMETHING WILL BE DONE BEFORE SOMEONE GETS SERIOUSLY HURT, IF THEY HAVENT ALREADY. I DO NOT KNOW WHO THE PREVIOUS OWNER OF MY VEHICLE WAS, BUT THEY OBVIOUSLY HAD THE SAME PROBLEM, HENSE REPLACING THE FUEL TANK. CHEVY, PLEASE ISSUE A RECALL FOR THIS.
NHTSA ODI #10733155
69,000 miles · Jun 18, 2015
Unknown Or Other
DRIVING ON THE INTERSTATE IN 95 TEMPERATURES WHEN THE FRONT PASSENGER SIDE VENTS BEGAN BLOWING HOT AIR BUT THE DRIVER'S SIDE WAS STILL BLOWING COLD AIR. WE HAD TO OPEN THE WINDOWS AS THE CAR GOT HOT VERY QUICKLY. THIS DISTRACTION COULD'VE CAUSED AN ACCIDENT FROM ADDRESSING THE SITUATION. WE'VE SEEN MANY OTHERS HAVING DEFECTIVE B…
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DRIVING ON THE INTERSTATE IN 95 TEMPERATURES WHEN THE FRONT PASSENGER SIDE VENTS BEGAN BLOWING HOT AIR BUT THE DRIVER'S SIDE WAS STILL BLOWING COLD AIR. WE HAD TO OPEN THE WINDOWS AS THE CAR GOT HOT VERY QUICKLY. THIS DISTRACTION COULD'VE CAUSED AN ACCIDENT FROM ADDRESSING THE SITUATION. WE'VE SEEN MANY OTHERS HAVING DEFECTIVE BLEND DOOR ACTUATORS.. .UPDATED 07-16-15 *BF UPDATED 10/25/2017*CN
NHTSA ODI #10725889
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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