NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
165 reportsClear category filter140,000 miles · Nov 1, 2019
Steering
POWER STEERING SEEMS TO FAIL AT LOW SPEEDS AFFECTING TURNING, AS INTO PARKING SPOTS, GARAGE, ETC. WHEEL ALMOST SEEMS TO FREEZE IN PLACE BECOMING ALL BUT IMPOSSIBLE TO TURN. NOT NOTICABLE AT DRIVING SPEEDS. HAS BEEN HAPPENING ON AND OFF FOR OVER A YEAR. MY LOCAL MECHANIC MENTIONED A RECALL BUT MY VIN NUMBER DID NOT COME UP ON THE…
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POWER STEERING SEEMS TO FAIL AT LOW SPEEDS AFFECTING TURNING, AS INTO PARKING SPOTS, GARAGE, ETC. WHEEL ALMOST SEEMS TO FREEZE IN PLACE BECOMING ALL BUT IMPOSSIBLE TO TURN. NOT NOTICABLE AT DRIVING SPEEDS. HAS BEEN HAPPENING ON AND OFF FOR OVER A YEAR. MY LOCAL MECHANIC MENTIONED A RECALL BUT MY VIN NUMBER DID NOT COME UP ON THE LIST.
NHTSA ODI #11277624
110,000 miles · Oct 28, 2019
Steering
ON REPEATED OCCASIONS FOR SEVERAL YEARS, WHEN TRAVELING AT A LOW RATE OF SPEED, DURING A TURN, THE STEERING WILL FREEZE. VEHICLE WILL BECOME DIFFICULT TO TURN AND CAR EMITS HIGH LOUD SOUNDS. IF CAR IS STOPPED AND ENGINE TURNED OFF, WHEN RESTARTED IT WILL OFTEN CONTINUE TO EMIT THE SOUND AND CONTINUE TO BE NON-RESPONSIVE.
NHTSA ODI #11271627
114,932 miles · Aug 6, 2019
SteeringUnknown Or Other
THE VEHICLE IS MAKING A NOISE WHEN STARTING, PRESSING ON THE GAS AND WHEN TURNING TO THE LEFT OR RIGHT. AFTER CHECKING THE SPECIFIC CODE P0017, AND DIAGNOSTICS FROM DEALER ITS WAS THE TIMING CHAIN, STEERING GEAR AND PUMP ASSEMBLIES ARE THE ISSUE WITH MY 2011 CHEVY TRAVERSE. LOOKED UP THE WARRANTIES STILL APPLICABLE FOR THIS VEH…
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THE VEHICLE IS MAKING A NOISE WHEN STARTING, PRESSING ON THE GAS AND WHEN TURNING TO THE LEFT OR RIGHT. AFTER CHECKING THE SPECIFIC CODE P0017, AND DIAGNOSTICS FROM DEALER ITS WAS THE TIMING CHAIN, STEERING GEAR AND PUMP ASSEMBLIES ARE THE ISSUE WITH MY 2011 CHEVY TRAVERSE. LOOKED UP THE WARRANTIES STILL APPLICABLE FOR THIS VEHICLE, SPECIAL COVERAGE 14582 (THROTTLE, TIMING CHAIN ETC.), 14329 (POWER STEERING) AND SPECIAL COVERAGE N192219480 (SEATBELT PRETENSIONER)
NHTSA ODI #11242023
150,000 miles · Jun 18, 2019
Steering
WHILE DRIVING THE VEHICLE AT SLOW SPEEDS 20 MPH OR LESS THE POWER STEERING GOES OUT WHEN YOU APPLY THE BRAKES. WHEN THE PROBLEM FIRST HAPPENED WE CHECKED THE POWER STEERING FLUID AND MADE SURE IT WAS FULL. THEN IT STARTED HAPPENING AGAIN. IT HAPPENS RANDOMLY AND IT IS VERY HARD TO MUSCLE THE WHEEL IT BECOMES SO STIFF. THIS IS VE…
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WHILE DRIVING THE VEHICLE AT SLOW SPEEDS 20 MPH OR LESS THE POWER STEERING GOES OUT WHEN YOU APPLY THE BRAKES. WHEN THE PROBLEM FIRST HAPPENED WE CHECKED THE POWER STEERING FLUID AND MADE SURE IT WAS FULL. THEN IT STARTED HAPPENING AGAIN. IT HAPPENS RANDOMLY AND IT IS VERY HARD TO MUSCLE THE WHEEL IT BECOMES SO STIFF. THIS IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED AS THESE ARE TYPICALLY FAMILY VEHICLES CARRYING CHILDREN. AFTER DOING SOME RESEARCH ONLINE IT APPEARS THERE IS A SIGNIFICANT NUMBER OF TRAVERSE OWNERS WHO HAVE EXPERIENCED SIMILAR PROBLEMS.
NHTSA ODI #11221094
113,000 miles · Mar 5, 2019
Steering
**POWER STEERING RECALL*** I WAS DRIVING MY VEHICLE AND IN THE MIST OF DRIVING MY VEHICLE STEERING BECAME HARD. AS I WENT TO MAKE A TURN MY STEERING LOCKED UP AND I COULD NOT MAKE A TURN WITHOUT THE USE OF FORCE. WHEN I HAD THE VEHICLE TOWED TO THE MECHANIC I WAS TOLD THE POWER STEERING PUMP WENT OUT AND POWER STEERING RACKET …
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**POWER STEERING RECALL*** I WAS DRIVING MY VEHICLE AND IN THE MIST OF DRIVING MY VEHICLE STEERING BECAME HARD. AS I WENT TO MAKE A TURN MY STEERING LOCKED UP AND I COULD NOT MAKE A TURN WITHOUT THE USE OF FORCE. WHEN I HAD THE VEHICLE TOWED TO THE MECHANIC I WAS TOLD THE POWER STEERING PUMP WENT OUT AND POWER STEERING RACKET PINON NEEDED TO BE REPLACED.
NHTSA ODI #11184299
130,000 miles · Mar 5, 2019
Air BagsEngineSteering
**TIMING BELT RECALL** I WAS DRIVING MY VEHICLE ON THE LOCAL PARKWAY AND IT LOST POWER WHILE I WAS DRIVING IT THEN STARTED RIDING ROUGH AS IF THE TIRES WERE WOBBLING THEN I WENT TO MAKE A LEFT TURN AND IT STARTED MAKING A REEVING NOISE DURING THE TURN. I HAD THE CAR TOWED TO THE AUTO SHOP AND I WAS TOLD THERE WAS NO OIL LEAKS B…
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**TIMING BELT RECALL** I WAS DRIVING MY VEHICLE ON THE LOCAL PARKWAY AND IT LOST POWER WHILE I WAS DRIVING IT THEN STARTED RIDING ROUGH AS IF THE TIRES WERE WOBBLING THEN I WENT TO MAKE A LEFT TURN AND IT STARTED MAKING A REEVING NOISE DURING THE TURN. I HAD THE CAR TOWED TO THE AUTO SHOP AND I WAS TOLD THERE WAS NO OIL LEAKS BUT THE OIL WAS LOW AND ALSO I HAD TO REPLACE THE TIMING CHAIN ON MY VEHICLE.
NHTSA ODI #11184295
Mileage unknown · Feb 15, 2019
Air BagsSteeringUnknown Or Other
OUT OF NO WHERE MY AIR BAG LIGHTS CAME ON. THE SENSOR IN THE PASSENGER SEAT ISNT DETECTING WEIGHT AND STAYS OFF ALL THE TIME NOW, ALSO MY SERVICE AIRBAG LIGHT IS ON FOR THE DRIVER AS WELL. I AM ALSO HAVING POWER STEERING ISSUES AS WELL. MY POWER STEERING FLUID IS FULL, NO LEAKS BUT THE STEERING IS HARD TO TURN. HAD THE STEERING …
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OUT OF NO WHERE MY AIR BAG LIGHTS CAME ON. THE SENSOR IN THE PASSENGER SEAT ISNT DETECTING WEIGHT AND STAYS OFF ALL THE TIME NOW, ALSO MY SERVICE AIRBAG LIGHT IS ON FOR THE DRIVER AS WELL. I AM ALSO HAVING POWER STEERING ISSUES AS WELL. MY POWER STEERING FLUID IS FULL, NO LEAKS BUT THE STEERING IS HARD TO TURN. HAD THE STEERING PUMP CHECKED AND WAS TOLD NOTHING WAS WRONG WITH IT. MY LAST ISSUE IS WITH THE SPEAKERS THEY CUT IN AND CUT OUT ALL THE TIME AND NINE TIMES OUT OF TEN I ONLY HAVE MY TWEETERS FOR SOUND. VERY DISAPPOINTED WITH CHEVY RIGHT NOW.
NHTSA ODI #11180377
Mileage unknown · Jan 7, 2019
Electronic Stability Control (esc)SteeringWheels
I PURCHASED THIS VEHICLE IN JANUARY 2017 WITH ONE OWNER HAVING HAD IT. HERE IT IS NOW 2 YEARS LATER AND I HAVE NUMEROUS PROBLEMS WITH MY VEHICLE. SOME OTHER OWNERS HAVE HAD BUT IT STILL ISN'T PART OF A RECALL. THE PAST YEAR I HAVE ALREADY SPENT OVER $1000 TO FIX IT. ITEMS ALREADY REPLACED INCLUDE SEVERAL SENSORS, WHEEL BEARING,…
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I PURCHASED THIS VEHICLE IN JANUARY 2017 WITH ONE OWNER HAVING HAD IT. HERE IT IS NOW 2 YEARS LATER AND I HAVE NUMEROUS PROBLEMS WITH MY VEHICLE. SOME OTHER OWNERS HAVE HAD BUT IT STILL ISN'T PART OF A RECALL. THE PAST YEAR I HAVE ALREADY SPENT OVER $1000 TO FIX IT. ITEMS ALREADY REPLACED INCLUDE SEVERAL SENSORS, WHEEL BEARING, POWER STEERIG PUMP AND A BATTERY. WHAT STILL NEEDS REPLACING: RACK AND PINYON, SHOCKS AND STRUTS, AND I HAVE AN ELECTRICAL PROBLEM. CURRENTLY, MY WINDOWS GO DOWN BUT WON'T GO UP BECAUSE THERE IS AN INTERMITTENT ELECTRICAL PROBLEM AND MY RADIO CUTS IN AND OUT. I AM STILL PAYING FOR THE CAR AND NO ONE IS HELPING. OTHER USERS HAVE REPORTED SOME OF THE SAME THING. IF I GO TO MY MECHANIC HE TELLS ME THERE ARE THOUSANDS OF SERVICE ANNOUNCEMENTS. BUT WHEN I LOOK AT MY MAKE AND MODEL THERE IS ONLY 4 RECALLS AND IF I GO BY VIN SPECIFICALLY THERE IS NONE. THIS IS RIDICULOUS ! SOMEONE SHOULD HELP. WITH A CAR THAT ISN'T 'THAT OLD' I SHOULDN'T BE HAVING THIS MANY ISSUES. I HAVE 154,039 MILES ON IT. IT ISN'T SAFE. MY WINDOW IS STUCK RIGHT NOW I'M THE DOWN POSITION. I CAN MOVE IT DOWN MORE BUT NOT UP. I HAVE 3 KIDS. MY CAR SEEMS TO NOT WORK MORE THAN IT DOES. NOTHING LIKE SCREWING OVER THE LITTLE GUY...CHEVY NUMBER ONE ON SAFETY YA RIGHT
NHTSA ODI #11164948
104,583 miles · Nov 30, 2018
Steering
BOUGHT THE SUV USED & I LOVE IT UNTILL A COUPLE WKS AGO TRYED TURNING OUT OF MY PARKING SPACE & NOTICED MY POWER STEERING WAS GONE IT WAS REALLY HARD TO TURN! IF I CAN PUSH ON THE GAS BE PEDAL AT ALL THE POWER STEERING WILL FREE UP & I CAN TURN! BUT IT GOES IN AND OUT WITHOUT ANY KNOWING! REALLY DISAPPOINTED! IT'S DIFFICULT TO T…
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BOUGHT THE SUV USED & I LOVE IT UNTILL A COUPLE WKS AGO TRYED TURNING OUT OF MY PARKING SPACE & NOTICED MY POWER STEERING WAS GONE IT WAS REALLY HARD TO TURN! IF I CAN PUSH ON THE GAS BE PEDAL AT ALL THE POWER STEERING WILL FREE UP & I CAN TURN! BUT IT GOES IN AND OUT WITHOUT ANY KNOWING! REALLY DISAPPOINTED! IT'S DIFFICULT TO TURN INTO A PARKING SPOT OR SOMETIMES TO MAKE A SHARP TURN ONTO ANOTHER STREET OR INTO PARKING LOTS WITH ON COMING TRAFFIC, I HAVE TO ALWAYS PREPARE MYSELF FOR IT TO GO OUT!!!
NHTSA ODI #11155138
145,000 miles · Nov 13, 2018
Steering
STEERING WHEEL LOCKED UP DURING NORMAL DRIVING ON A HIGHWAY AS I STARTED A TURN, MAKING IT IMPOSSIBLE TO STEER LEAVING ME STRANDED IN TRAFFIC. HAD TO STOP, TURN OFF CAR, RESTART AND STEERING WHEEL BECAME FUNCTIONAL.
NHTSA ODI #11151271
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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