Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
650–25K
7125–50K
13250–75K
9675–100K
116100–150K
17150K+
497 reports with mileage · 111 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 204 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Steering. Review the 165 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electronic Stability Control (esc). Review the 103 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
I BEGAN EXPERIENCING A WHIRRING NOISE WHEN I WOULD STEER MY CAR. THEN ONE DAY LAST WEEK AS I WAS DRIVING THE STEERING BECAME DIFFICULT AND IT FELT LIKE SOMETHING HAPPENED WITH THE POWER STEERING. I TOOK MY VEHICLE IN TO THE DEALER FOR SERVICE TO FIND THAT THERE WAS A SPECIAL WARRANTY ON THE POWER STEERING PUMP AND THAT IT WOULD …
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I BEGAN EXPERIENCING A WHIRRING NOISE WHEN I WOULD STEER MY CAR. THEN ONE DAY LAST WEEK AS I WAS DRIVING THE STEERING BECAME DIFFICULT AND IT FELT LIKE SOMETHING HAPPENED WITH THE POWER STEERING. I TOOK MY VEHICLE IN TO THE DEALER FOR SERVICE TO FIND THAT THERE WAS A SPECIAL WARRANTY ON THE POWER STEERING PUMP AND THAT IT WOULD BE REPLACED UNDER THAT WARRANTY AT NO CHARGE BUT DUE TO THE STEERING PUMP FAILING THE STEERING GEAR WENT OUT AND HAD TO BE REPLACED WHICH WAS NOT COVERED UNDER THE "SPECIAL" WARRANTY AND I WOULD HAVE TO COVER THE COST OF THIS MYSELF TO THE TUNE OF $1157.62. THE ISSUE I HAVE IS THAT ALTHOUGH I CAN AFFORD TO FIX MY VEHICLE, WHICH I DID PAY TO FIX, I FIND THAT THIS IS A RECURRING ISSUE AMOUNGST MANY CONSUMERS WHO OWN ANY OF THE VEHICLES ON THE LAMBDA LINE WHICH INLCUDES GMC ACADIA, CHEVY TRAVERSE, BUICK ENCLAVE AND SATURN OUTLOOK. THIS IS NOT ISSUE OF COST TO REPAIR, THIS IS AN ISSUE OF SAFETY THAT THE MANUFACTURER REFUSES TO ACKNOWLEDGE AND WILL NOT FIX UNDER RECALL. I AM HAPPY I FOUND MY PROBLEM BEFORE I WAS TRAVELING AT A HIGH RATE OF SPEED AND NO ONE WAS INJURED. *TR
NHTSA ODI #10701450
36,020 miles · Mar 23, 2015
Air BagsSteering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT AN UNKNOWN PART OF THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPA…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT AN UNKNOWN PART OF THE RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,020.
NHTSA ODI #10701177
30,000 miles · Mar 3, 2015
SteeringSuspension
I WAS PURCHASING THE VEHICLE AND TOLD THAT I COULD NOT PICK IT UP DUE TO A FAULTY RACK AND PINION THAT THEY NEEDED TO REPLACE. NOW 30,000 MILES LATER THE RACK AND PINION HAS FAILED AGAIN AND HAS TO BE REPLACED MAKING THIS THE 3RD RACK IN PINION IN THIS CAR WHICH IS A SAFETY ISSUE. THEY ARE ALSO STATING FRONT STRUTS ARE NOW LEAK…
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I WAS PURCHASING THE VEHICLE AND TOLD THAT I COULD NOT PICK IT UP DUE TO A FAULTY RACK AND PINION THAT THEY NEEDED TO REPLACE. NOW 30,000 MILES LATER THE RACK AND PINION HAS FAILED AGAIN AND HAS TO BE REPLACED MAKING THIS THE 3RD RACK IN PINION IN THIS CAR WHICH IS A SAFETY ISSUE. THEY ARE ALSO STATING FRONT STRUTS ARE NOW LEAKING. THEY FOUND THIS FAULTY RACK AND PINION WHEN I TOOK THE CAR IN FOR LOW COOLANT LEVELS AND THE WATER PUMP NEEDING REPLACED UNDER THE EXTENDED WARRANTY WATCH. *TR
NHTSA ODI #10691776
86,247 miles · Feb 9, 2015
Steering
WHEN DRIVING MY TRAVERSE AT LOW SPEEDS AROUND 5 MPH WHILE TRYING TO PARK, MY STEERING GETS VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO MAKE THE TURN INTO A PARKING SPOT. IN ADDITION THE VEHICLE IS MAKING A WHINING NOISE. WE CHECKED THE POWER STEERING FLUID AND IT IS AT THE CORRECT LEVELS. I TOOK IT TO MY LOCAL REPAIR MAN AND …
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WHEN DRIVING MY TRAVERSE AT LOW SPEEDS AROUND 5 MPH WHILE TRYING TO PARK, MY STEERING GETS VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO MAKE THE TURN INTO A PARKING SPOT. IN ADDITION THE VEHICLE IS MAKING A WHINING NOISE. WE CHECKED THE POWER STEERING FLUID AND IT IS AT THE CORRECT LEVELS. I TOOK IT TO MY LOCAL REPAIR MAN AND THEY STATED THAT THE POWER STEERING PUMP WAS BAD AND NEEDED TO BE REPLACED. I THEN CONTACTED MY LOCAL CHEVY DEALERSHIP TO SEE IF THIS WAS COVERED UNDER MY MANUFACTURES WARRANTY AND HE STATED THAT IT WAS NO LONGER COVERED AND THE WARRANTY RAN OUT AT 3 YEARS OR 36,000 MILES WHICH EVER COME FIRST. TO MAKE MATTERS WORSE, WHEN I SPOKE WITH THE DEALERSHIP, I WAS NEVER INFORMED ABOUT THE SERVICE BULLETIN RELEASED IN DECEMBER 2014. I WAS INFORMED BY THE DEALER THAT IT WOULD COST BETWEEN $1000-$1500 TO REPLACE THE POWER STEERING PUMP. MY LOCAL REPAIR MAN HAD QUOTED ME AROUND $750. THEREFORE, I PAID HIM TO REPAIR MY VEHICLE BECAUSE I DIDN'T HAVE THAT MUCH MONEY AVAILABLE FOR THE DEALER TO DO THE REPAIR AND WAS VERY CONCERNED WITH DRIVING THE VEHICLE UNDER THESE CONDITIONS. WHEN I RETURNED TO PICK UP MY CAR I FOUND OUT THAT THE RACK & PINION IS LEAKING AND WILL NEED TO BE REPLACED ALSO! THESE ISSUES SEEM TO BE AN ONGOING PROBLEM WITH THIS VEHICLE AND I BELIEVE IT POSES A BIG ISSUE ESPECIALLY IF I AM DRIVING WITH MY CHILDREN IN THE CAR AND MY STEERING GOES OUT. GMC NEEDS TO GET ON THE BALL AND RECALL THIS BEFORE IT KILLS SOMEONE!!! *TR
NHTSA ODI #10682380
Mileage unknown · Feb 9, 2015
EngineSteering
TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE A…
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TL*THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT A SPARK PLUG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10682159
73,922 miles · Feb 6, 2015
Steering
HAVE NOTICED STEERING BEING STIFF A LOW SPEEDS FOR ABOUT 2 WEEKS, AND ONCE HAD IT GO STIFF WHILE DRIVING AROUND 55 MPH WHICH WAS STARTLING TO SAY THE LEAST. THIS MORNING HEARD A WHINE COMING FROM UNDER THE HOOD. TOOK THE VEHICLE IN TO THE DEALER WHO SAID THAT FLUID HAD LEAKED OUT FROM THE RACK AND CAUSED THE POWER ASSIST PUMP TO…
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HAVE NOTICED STEERING BEING STIFF A LOW SPEEDS FOR ABOUT 2 WEEKS, AND ONCE HAD IT GO STIFF WHILE DRIVING AROUND 55 MPH WHICH WAS STARTLING TO SAY THE LEAST. THIS MORNING HEARD A WHINE COMING FROM UNDER THE HOOD. TOOK THE VEHICLE IN TO THE DEALER WHO SAID THAT FLUID HAD LEAKED OUT FROM THE RACK AND CAUSED THE POWER ASSIST PUMP TO RUN DRY AND GO BAD. DEALER SAYS BOTH THE RACK AND THE PUMP NEED TO BE REPLACED AT A COST OF $2,200, AND SAID THAT THE PUMP IS NOT COVERED UNDER GM'S STEERING SERVICE BULLETIN 377272. GM HAS HAD PLENTY OF COMPLAINTS OVER THESE FAULTY PARTS AND FLUID, AND MUST TAKE RESPONSIBILITY FOR PUTTING PEOPLE'S LIVES AT RISK WITH A DEFECTIVE PRODUCT. *JS
NHTSA ODI #10681840
Mileage unknown · Jan 27, 2015
Steering
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEARBOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE M…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL SEIZED AND THERE WAS A LOUD ABNORMAL NOISE. THE VEHICLE WAS TOWED TO THE DEALER, WHO DIAGNOSED THAT THE STEERING GEARBOX NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
NHTSA ODI #10679294
49,877 miles · Jan 5, 2015
Steering
WHEN IN REVERSE THE STEERING WHEEL BECAME EXTREMELY TIGHT. IT WAS MAKING A SCREECHING NOISE AS THE WHEEL TURNED. IT BECAME DIFFICULT TO REVERSE OUT OF DRIVEWAY. ON ANOTHER INCIDENT, I WAS REVERSING OUT OF A PARKING SPACE AND EXPERIENCED SAME PROBLEM. CALLING DEALERSHIP TOMORROW, SCARED TO DRIVE WITH MY FAMILY. *TR
NHTSA ODI #10670018
42,000 miles · Dec 14, 2014
Steering
STEERING WHEEL JERKED HARD TO THE RIGHT AT 60 MPH NEARLY COLLIDED WITH A BRIDGE IN HEAVY ONCOMING TRAFFIC ON TWO LANE ROAD. STEERING WHEEL JERKED SO HARD IT WAS ALL I COULD DO TO MAINTAIN DIRECTIONAL CONTROL OF MY CAR. I AM A LARGE MAN AND I ESTIMATE THE PULL ON THE STEERING WHEEL AT APPROXIMATELY 30 POUNDS AND IT TOOK BOTH OF…
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STEERING WHEEL JERKED HARD TO THE RIGHT AT 60 MPH NEARLY COLLIDED WITH A BRIDGE IN HEAVY ONCOMING TRAFFIC ON TWO LANE ROAD. STEERING WHEEL JERKED SO HARD IT WAS ALL I COULD DO TO MAINTAIN DIRECTIONAL CONTROL OF MY CAR. I AM A LARGE MAN AND I ESTIMATE THE PULL ON THE STEERING WHEEL AT APPROXIMATELY 30 POUNDS AND IT TOOK BOTH OF MY HANDS TO CORRECT THE STEERING. EVENT LASTED LESS THAN ONE SECOND, I DID NOT NOTICE ANY WARNING LIGHTS ON THE DASH INDICATING THE ACTIVATION OF STABILITY CONTROL OR TRACTION CONTROL. AFTER THIS EVENT MY WIFE TOLD ME THAT SHE HAD DROPPED OFF THE RIGHT SIDE OF THE ROAD SEVERAL TIMES IN THE PREVIOUS DAYS AND JUST THOUGHT SHE WAS NOT USED TO THE WAY THIS NEW TO US VEHICLE DROVE, WE PURCHASED THIS CAR ON NOVEMBER 26, 2014. I HAVE NO DOUBT THAT A INEXPERIENCED WOULD HAVE HAD A SERIOUS IF NOT FATAL ACCIDENT IN THIS SITUATION. ROAD CONDITIONS: NIGHT, DRY ASPHALT ROAD SURFACE. *TR
NHTSA ODI #10664195
54,000 miles · Dec 10, 2014
Steering
2011 CHEVY TRAVERSE 54000 MILES- VEHICLE WHINING AT LOW SPEEDS, BECOMING DIFFICULT TO TURN AND AT TIMES LOSS OF POWER WHILE DRIVING. I RECEIVED A LETTER FROM GM INDICATING A POWERSTEERING PUMP WOULD BE REPLACED ON THE VEHICLE ONLY IF I WAS EXPERIENCING PROBLEMS, THIS WAS NOT A RECALL NOTIFICATION. I TOOK THE VEHICLE TO THE DEAL…
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2011 CHEVY TRAVERSE 54000 MILES- VEHICLE WHINING AT LOW SPEEDS, BECOMING DIFFICULT TO TURN AND AT TIMES LOSS OF POWER WHILE DRIVING. I RECEIVED A LETTER FROM GM INDICATING A POWERSTEERING PUMP WOULD BE REPLACED ON THE VEHICLE ONLY IF I WAS EXPERIENCING PROBLEMS, THIS WAS NOT A RECALL NOTIFICATION. I TOOK THE VEHICLE TO THE DEALER TO HAVE THE PUMP REPLACED. I WAS LATER CONTACTED BY THE DEALER TO BE INFORMED THAT MY POWER STEERING GEAR IS LEAKING AND I NEED A WHOLE NEW POWERSTEERING RACK AT THE COST OF $1400. I HAVE READ SEVERAL SIMILAR COMPLAINTS, AND IF GM HAS IDENTIFIED A PROBLEM WITH THE POWER STEERING PUMP, THE ENTIRE POWER STEERING RACK SHOULD BE CONSIDERED A RECALL. *TR
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
EA20002 · Outboard Front Seat Belt Anchor Cable Failure
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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