NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
67 reportsClear category filter55,500 miles · Feb 11, 2015
Electrical System
TWICE WITHIN THE LAST MONTH, MY DAUGHTER AND THEN MY SON-IN-LAW WERE DRIVING THEIR 2011 TRAVERSE ON THE FREEWAY, WHEN SUDDENLY ITS SPEED UNCONTROLLABLY DROPPED FROM 70 TO 30 MILES PER HOUR. MY GRANDDAUGHTERS, BOTH LESS THAN 2 YEARS OLD WERE IN THE CAR. MY DAUGHTER PANICKED AND BARELY ESCAPED BEING HIT BY ANOTHER VEHICLE WH…
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TWICE WITHIN THE LAST MONTH, MY DAUGHTER AND THEN MY SON-IN-LAW WERE DRIVING THEIR 2011 TRAVERSE ON THE FREEWAY, WHEN SUDDENLY ITS SPEED UNCONTROLLABLY DROPPED FROM 70 TO 30 MILES PER HOUR. MY GRANDDAUGHTERS, BOTH LESS THAN 2 YEARS OLD WERE IN THE CAR. MY DAUGHTER PANICKED AND BARELY ESCAPED BEING HIT BY ANOTHER VEHICLE WHEN SHE ATTEMPTED TO EXIT THE FREEWAY. AFTER MY SON-IN-LAW EXPERIENCED THE PROBLEM A SECOND TIME, THE DEALERSHIP AGREED THAT THERE WAS CAUSE FOR CONCERN AND EVENTUALLY DETERMINED THAT AN ELECTRICAL MALFUNCTION IN THE THROTTLE BODY WAS THE CAUSE OF THE PROBLEM. AS A RESULT OF SPEAKING TO OTHERS ABOUT THE INCIDENTS, MY DAUGHTER AND HER HUSBAND BECAME AWARE OF THE FACT THAT OTHERS HAVE EXPERIENCED THE SAME PROBLEM. *TR
NHTSA ODI #10682849
85,000 miles · Feb 3, 2015
Electrical SystemEngine
TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS PARKED, THE IGNITION SWITCH WAS TURNED TO THE OFF POSITION AND THE ENGINE CONTINUED TO RUN. IN ADDITION, THE ENGINE WAS MAKING AN ABNORMAL NOISE AND DISCOVERED THAT THE BATTERY FRACTURED. THE CONTACT ALSO STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE C…
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TL* THE CONTACT OWNS A 2011 CHEVROLET TRAVERSE. WHILE THE VEHICLE WAS PARKED, THE IGNITION SWITCH WAS TURNED TO THE OFF POSITION AND THE ENGINE CONTINUED TO RUN. IN ADDITION, THE ENGINE WAS MAKING AN ABNORMAL NOISE AND DISCOVERED THAT THE BATTERY FRACTURED. THE CONTACT ALSO STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT REPLACED THE BATTERY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK BEHIND THE GLOVE DEPARTMENT THAT LEAKED ONTO THE FUSE, WHICH CAUSED A WIRE SHORTAGE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
NHTSA ODI #10681000
116,000 miles · Jan 7, 2015
Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control
THE FIRST TIME THIS HAPPENED, I WAS DRIVING A HILLY BACK ROAD FROM SCHOOL THE SERVICE STABILITRAC AND TRACTION CONTROL WARNING LIGHTS CAME ON THEN THE ENGINE POWER IS BEING REDUCED WARNING LIGHT CAME ON AND THE CAR IMMEDIATELY SLOWED TO A CRAWL WITH VERY LITTLE STEERING CONTROL. I WAS ABLE TO DRIVE IT ON THE SHOULDER TO MY MEC…
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THE FIRST TIME THIS HAPPENED, I WAS DRIVING A HILLY BACK ROAD FROM SCHOOL THE SERVICE STABILITRAC AND TRACTION CONTROL WARNING LIGHTS CAME ON THEN THE ENGINE POWER IS BEING REDUCED WARNING LIGHT CAME ON AND THE CAR IMMEDIATELY SLOWED TO A CRAWL WITH VERY LITTLE STEERING CONTROL. I WAS ABLE TO DRIVE IT ON THE SHOULDER TO MY MECHANIC AT NO MORE THAN 20 MPH AND HE SAID THAT 4 OF THE 6 COILS NEEDED TO BE REPLACED. A $700 REPAIR. SECOND TIME IT HAPPENED (12/3/14) I WAS DRIVING ON I-95 DOING 65 AND ALL THE SAME LIGHTS CAME ON AGAIN BUT THIS TIME THE CAR INSTANTLY REDUCED THE SPEED AND I WAS CRAWLING AT 10MPH. I HAD SEVERAL NEAR MISSES WITH OTHER CARS AS WE WERE ALL TRAVELING AT THE POSTED SPEED IN RUSH HOUR TRAFFIC. I STRUGGLED TO GET THE CAR TO THE SHOULDER. I STOPPED THE CAR AND RESTARTED AND EVERYTHING RESET AND I WAS ABLE TO DRIVE FOR ABOUT A MILE OR TWO AND IT RECURRED. I HAPPENED 8 TIMES BEFORE I WAS ABLE TO GET IT TO THE CHEVY DEALER. THE DEALER TOOK 3 DAYS TO TRY AND DIAGNOSE IT AND SAID IT WAS PROBABLY THE THROTTLE CONTROL. THEY REPLACED IT $493! AND TOLD ME THEY DID NOT KNOW IF IT WOULD FIX THE PROBLEM - IT MAY LAST 1,000 MILES OR 20,000 MILES. IF IT HAPPENS AGAIN I WILL HAVE TO BRING IT BACK AND THEY WOULD HAVE TO TAKE APART THE ENGINE WHICH WOULD COST ME $5000!!! THIS CAR IS UNSAFE! I/MY FAMILY COULD BE INJURED OR KILLED IF IT HAPPENS AGAIN! RECALL IT! CODES SHOWN IN DIAGNOSTIC WERE P0300, P0305, P0221, P0121. *TR
NHTSA ODI #10670698
60,000 miles · Dec 30, 2014
Electrical SystemElectronic Stability Control (esc)Engine
USE REMOTE STARTER. AFTER A FEW MINUTES OF WARMING UP UNLOCKED AND ENTERED VEHICLE. ONCE KEY TURNED TO ON DOORS STARTED TO LOCK AND UNLOCK. PUT CAR IN REVERSE BARELY MOVED. TRIED DRIVE AND WOULD NOT MOVE? CHECK ENGINE LIGHT, STABILITY TRACK LIGHTS ARE ON. NOT GOOD WHEN YOU NEED TO GET TO WORK. *JS
NHTSA ODI #10668956
83,000 miles · Dec 23, 2014
Electrical SystemEngineFuel System, Gasoline
2011 CHEVY TRAVERSE IS HAVING FUEL GAUGE ISSUES. GM HAS A RECALL OUT ON 2014 MODELS, HOWEVER MY 2011 IS EXPERIENCING THE EXACT SAME PROBLEM BUT NO RECALL FOR THAT YEAR. PER GM THIS CAN RESULT IN THE VEHICLE UNEXPECTEDLY RUNNING OUT OF FUEL AND STALLING, INCREASING THE RISK OF A CRASH. *TR
NHTSA ODI #10667850
30,000 miles · Oct 7, 2014
Electrical SystemEngineSteering
WHILE BACKING UP AT A VERY LOW SPEED THE VEHICLE STEERING WHEEL LOCKED UP, I THEN REALIZED THE ENGINE HAD SHUT OFF. I NOTED THE KEY WAS STILL IN THE ON POSITION AND THE BACK UP CAMERA WAS STILL ON. RESTARTED VEHICLE AND NO FURTHER PROBLEMS WERE NOTICED. WHEN ATTEMPTING TO DUPLICATE THIS ISSUE THE ONLY TIME I COULD GET THE STEERI…
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WHILE BACKING UP AT A VERY LOW SPEED THE VEHICLE STEERING WHEEL LOCKED UP, I THEN REALIZED THE ENGINE HAD SHUT OFF. I NOTED THE KEY WAS STILL IN THE ON POSITION AND THE BACK UP CAMERA WAS STILL ON. RESTARTED VEHICLE AND NO FURTHER PROBLEMS WERE NOTICED. WHEN ATTEMPTING TO DUPLICATE THIS ISSUE THE ONLY TIME I COULD GET THE STEERING WHEEL TO LOCK UP WAS IF THE KEY WAS REMOVED FROM THE IGNITION. ALSO BACK UP CAMERA WOULD ONLY STAY ON IF THE CAR WAS RUNNING AND IN REVERSE SO IT IS UNCLEAR WHY THE STEERING WHEEL LOCKED UP WITH THE KEY IN THE ON POSITION. THIS COULD BE A SERIOUS SAFETY ISSUE IF IT HAPPENED UNDER DIFFERENT CIRCUMSTANCES. *TR
NHTSA ODI #10643200
11,500 miles · Aug 12, 2014
Electrical SystemEngineSteering
SERPENTINE BELT SHREDDED, WATER PUMP, BATTERY AND POWER STEERING FAILED TWICE, ONCE IN 2012 AND ONCE IN 2013. SERPENTINE BELT REPLACED AGAIN IN 2013 BECAUSE IT WAS DAMAGED BY A STONE. *TR CURRENTLY HAVE LAWSUIT AGAINST GM TO REPLACE THE CAR FOR SAFETY REASONS. THEY ARE DRAGGING THEIR FEET. LAWSUIT GOING ON OVER A YEAR.
NHTSA ODI #10621623
67,000 miles · Jul 31, 2014
Electrical SystemSteering
ON FRIDAY, JULY 25, 2014, MY 2011 CHEVY TRAVERSE STALLED/SHUTDOWN WHILE DRIVING. I PULLED OUT OF A LOCAL GAS STATION AND IMMEDIATELY NOTICED THAT THERE WAS A NOISE COMING FROM THE ENGINE. ALMOST SIMULTANEOUSLY THE CAR BEGAN TO STALL/SHUTDOWN. I PULLED OVER TO THE SHOULDER (FORTUNATELY THERE WAS ONE). I TURNED THE AC UNIT AND RAD…
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ON FRIDAY, JULY 25, 2014, MY 2011 CHEVY TRAVERSE STALLED/SHUTDOWN WHILE DRIVING. I PULLED OUT OF A LOCAL GAS STATION AND IMMEDIATELY NOTICED THAT THERE WAS A NOISE COMING FROM THE ENGINE. ALMOST SIMULTANEOUSLY THE CAR BEGAN TO STALL/SHUTDOWN. I PULLED OVER TO THE SHOULDER (FORTUNATELY THERE WAS ONE). I TURNED THE AC UNIT AND RADIO OFF. I STARTED THE CAR WITHOUT ANY NOISE. I DROVE APPROXIMATELY 1 MILE, TURNED THE AC BACK ON AND THE CAR STALLED/SHUTDOWN ONCE AGAIN, THIS TIME AS THE CAR WAS GOING APPROXIMATELY 35 MPH. TO SAY THE LEAST, I WAS EXTREMELY DISTRAUGHT AS THE CAR LOST POWER AND STEERING. FORTUNATELY, (FOR MY FAMILY AND CHEVY), THERE WERE NO CHILDREN IN THE CAR AND THERE WAS NO ACCIDENT. THE SERVICE MANAGER TOLD ME THAT THE PROBLEM WAS RELATED TO THE AC UNIT AND WANTS TO CHARGE ME ALMOST $2,000 TO FIX! THE AC UNIT WAS "FIXED" BACK IN JUNE 2013 WHILE CAR WAS UNDER WARRANTY. IT IS NO LONGER COVERED BY WARRANTY. MY ISSUE IS THAT THE CAR STALLED/SHUT DOWN. A CAR SHUTTING DOWN AT ANY SPEED IS A CLEAR AND PRESENT DANGER. TRAVELING AT 35 MPH CREATES AN EVEN MORE DANGEROUS SITUATION. IF THE AC UNIT CAN STALL A VEHICLE THEN THIS HAS TO BE AN INHERENT DESIGN/PRODUCTION ISSUE. THERE IS NO ACCEPTABLE WAY THAT AN AC UNIT CAN FAIL AND THUS CAUSE THE VEHICLE TO SHUT DOWN PUTTING PEOPLE'S LIVES IN DANGER. HOPEFULLY, MY INCIDENT REPORT WILL PREVENT ANY FUTURE PROBLEMS LIKE THIS FROM OCCURRING, AND MOST IMPORTANTLY, PROTECT PEOPLE'S LIVES. *TR
NHTSA ODI #10617905
48,012 miles · Feb 25, 2014
Electrical SystemSeatsStructure
THERE HAS BEEN A LEAK IN MY CHEVY TRAVERSE 2011 FOR A LONG TIME BUT WE HAD NO IDEA BECAUSE IT WAS UNDER THE FOAM IN THE CARPETS. WE FOUND WATER IN OUR BATTERY COMPARTMENT BEHIND THE SEAT. WE HAD TO REMOVE THE SEATS IN THE CAR AND FOUND BLACK MOLD UNDER THE CARPETS. WE HAVE BEEN SO SICK FOR AWHILE(DAUGHTER DIAGNOSED WITH AUTISM) …
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THERE HAS BEEN A LEAK IN MY CHEVY TRAVERSE 2011 FOR A LONG TIME BUT WE HAD NO IDEA BECAUSE IT WAS UNDER THE FOAM IN THE CARPETS. WE FOUND WATER IN OUR BATTERY COMPARTMENT BEHIND THE SEAT. WE HAD TO REMOVE THE SEATS IN THE CAR AND FOUND BLACK MOLD UNDER THE CARPETS. WE HAVE BEEN SO SICK FOR AWHILE(DAUGHTER DIAGNOSED WITH AUTISM) CHEVY/GM WANTS TO CHARGE US 1400+ TO FIX THE PROBLEM THAT HAS PROBABLY BEEN GOING ON SINCE WE PURCHASED THE CAR BRAND NEW IN 2011. I AM SO SADDENED THAT OUR FAMILIES SAFETY IS NOT CHEVY'S PRIORITY. IT HAS 48000 MILES ON IT SO IT IS OUT OF THE WARRANTY WINDOW. NO HELP FROM CHEVY TO TAKE THE RESPONSIBILITY TO FIX THIS ISSUE. HAVE I MENTIONED THEY HAVE HAD MY CAR FOR OVER A WEEK AND STILL CANNOT FIGURE OUT WHERE THE WATER IS COMING FROM??? OH AND THEY DIDN'T HAVE A LONER FOR US EITHER..... *TR
NHTSA ODI #10565843
68,900 miles · Jan 29, 2014
Electrical SystemEngine
TRAVELING AT 45 MPH OR GREATER, WARNING MESSAGE COMES ACROSS DASH "TRACTION CONTROL OFF"' WITH IN 2 MINUTES WARNING MESSAGE CHANGES TO "SERVICE STABILITRAK SYSTEM" WITHIN 2 MINUTES WARNING MESSAGE CHANGES TO "REDUCED ENGINE POWER". WITHIN 2 MINUTES OF THIS MESSAGE THE ENGINE LOSES MOST OF ITS POWER IMMEDIATELY AND CAR LURCHES …
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TRAVELING AT 45 MPH OR GREATER, WARNING MESSAGE COMES ACROSS DASH "TRACTION CONTROL OFF"' WITH IN 2 MINUTES WARNING MESSAGE CHANGES TO "SERVICE STABILITRAK SYSTEM" WITHIN 2 MINUTES WARNING MESSAGE CHANGES TO "REDUCED ENGINE POWER". WITHIN 2 MINUTES OF THIS MESSAGE THE ENGINE LOSES MOST OF ITS POWER IMMEDIATELY AND CAR LURCHES TO LESS THAN 5 MPH. *TR
NHTSA ODI #10561957
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Apr 9, 2012
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET TRAVERSE, BUICK ENCLAVE, AND GMC ACADIA VEHICLES CURRENTLY REGISTERED IN ALASKA, COLORADO, CONNECTICUT, DELAWARE, IDAHO, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, UTAH, VERMONT, WEST VIRGINIA, WISCONSIN, WYOMING AND THE DISTRICT OF COLUMBIA. SNOW OR ICE BUILDUP ON THE WINDSHIELD OR ON THE WIPER MAY RESTRICT THE MOVEMENT OF THE WIPER ARM, CAUSING THE WIPER ARM TO LOOSEN AND CAUSE THE WIPER TO BECOME INOPERATIVE.
Consequence & remedy
Consequence: IF THIS OCCURS, DRIVER VISIBILITY COULD BE REDUCED, INCREASING THE RISK OF A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL TIGHTEN THE WIPER ARM NUTS, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 20, 2012.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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