NHTSA owner reports · September 18, 2026 snapshot.
Steering complaints
231 reportsClear category filter76,000 miles · Jun 12, 2013
Steering
THE RACK AND PINION ON MY TRAVERSE IS LEAKING. THE MECHANIC SAID THEY HAD THE SAME THING ON A COUPLE OTHER 2009 TRAVERSES THAT HAVE COME THROUGH THEIR SHOP. THIS IS A $1,000-$1,200 REPAIR THAT IS COMMON FOR THESE VEHICLES AT THIS MILEAGE. THIS WILL ALSO MAKE THE POWER STEERING PUMP GO OUT AND NOT BE ABLE TO TURN. WHY HASN'T THIS…
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THE RACK AND PINION ON MY TRAVERSE IS LEAKING. THE MECHANIC SAID THEY HAD THE SAME THING ON A COUPLE OTHER 2009 TRAVERSES THAT HAVE COME THROUGH THEIR SHOP. THIS IS A $1,000-$1,200 REPAIR THAT IS COMMON FOR THESE VEHICLES AT THIS MILEAGE. THIS WILL ALSO MAKE THE POWER STEERING PUMP GO OUT AND NOT BE ABLE TO TURN. WHY HASN'T THIS BEEN RECALLED YET? THIS IS SOMETHING THAT NEEDS TO BE LOOKED INTO BY THE GOVERNMENT/GM AS TO HOW MANY OF THESE SIMILAR ISSUES HAVE BEEN REPAIRED BY DEALERS. THIS NEEDS TO BE A COVERED RECALL. OBVIOUS WEAK WORKMANSHIP OF THIS PART. *TR
NHTSA ODI #10519472
107,000 miles · May 31, 2013
Steering
THE STEERING IS HARD TO TURN WHEN DRIVING IN LAW SPEED FOR EXAMPLE MAKING A U-TURN, WHILE ENTERING A PARKING SPOT, WHILE PERFORMING A PARALLEL PARKING, WHEN EXITING THE HIGH WAY INTO A STREET. *TR
NHTSA ODI #10514581
48,000 miles · May 31, 2013
Steering
2009 TRAVERSE THAT WILL NOT TURN!! NO NOISE FROM THE POWER STEERING PUMP, JUST DRIVING ALONG AND ALL OF A SUDDEN THE CAR WILL NOT TURN!! THIS NEEDS TO BE RECALLED!! THIS IS RIDICULOUS CHEVY WON'T COVER THIS PROBLEM! RESEARCHED ONLINE AND THERE ARE HUNDREDS OF CUSTOMERS WITH THIS SAME PROBLEM! *TR
NHTSA ODI #10514429
88,000 miles · May 29, 2013
Electrical SystemSteering
THE TRAVERSE WILL NOT TURN AT CERTAIN SPEEDS WITHOUT EXCESSIVE PRESSURE TO THE STEERING WHEEL. I CAN'T PARK IN TIGHT SPACES, MAKING TURNS GREATER THAN 20 DEGREES ARE INCREASINGLY DIFFICULT. RANDOM TURNS ARE ALSO DIFFICULT, LIKE CHANGING LANES ON THE FREEWAY ETC. THE PRESSURE NEEDED TO MAKE THESE TURNS ON THE STEERING WHEEL CAN B…
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THE TRAVERSE WILL NOT TURN AT CERTAIN SPEEDS WITHOUT EXCESSIVE PRESSURE TO THE STEERING WHEEL. I CAN'T PARK IN TIGHT SPACES, MAKING TURNS GREATER THAN 20 DEGREES ARE INCREASINGLY DIFFICULT. RANDOM TURNS ARE ALSO DIFFICULT, LIKE CHANGING LANES ON THE FREEWAY ETC. THE PRESSURE NEEDED TO MAKE THESE TURNS ON THE STEERING WHEEL CAN BE OVERWHELMING TO THE AVERAGE DRIVER. I AM CONCERNED THAT THIS MAY CAUSE AN ACCIDENT. GM REFUSES TO ADDRESS THE PROBLEM, AND SAYS THAT IT IS ELECTRICAL AND MUST BE FIXED AT MY EXPENSE EVEN THOUGH THE CAR IS STILL UNDER WARRANTY. THIS SEEMS LIKE A POWER STEERING PROBLEM, YET GM SAYS THE STEERING IS ELECTRICAL. *TR
NHTSA ODI #10514050
43,000 miles · May 29, 2013
Steering
WHILE PARKING THE CAR, THE STEERING WHEEL WOULD NOT TURN. IT WAS AS IF THE POWER STEERING QUIT WORKING. I HAVE ALSO NOTICED THE VEHICLE IS BECOMING HARDER TO TURN WHILE IN MOTION. AFTER DOING SOME RESEARCH ON THE 2009 TRAVERSE, I FOUND THIS TO BE A COMMON PROBLEM WITH THE STEERING. THIS IS A HUGE SAFETY ISSUE. I WOULD NOT B…
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WHILE PARKING THE CAR, THE STEERING WHEEL WOULD NOT TURN. IT WAS AS IF THE POWER STEERING QUIT WORKING. I HAVE ALSO NOTICED THE VEHICLE IS BECOMING HARDER TO TURN WHILE IN MOTION. AFTER DOING SOME RESEARCH ON THE 2009 TRAVERSE, I FOUND THIS TO BE A COMMON PROBLEM WITH THE STEERING. THIS IS A HUGE SAFETY ISSUE. I WOULD NOT BE REPORTING THIS EXCEPT THAT IT IS A COMMON PROBLEM. I FEEL THAT THE POWER STEERING AND THE RACK AND PINION SHOULD BE RECALLED ASAP FOR THIS SAFETY CONCERN. WE DON'T NEED ANYONE'S STEERING TO GO COMPLETELY OUT AND NOT BE ABLE TO CONTROL THE VEHICLE WITH HAS ALSO HAPPENED ACCORDING TO MY RESEARCH CAUSING ACCIDENTS. *TR
NHTSA ODI #10514043
80,000 miles · May 17, 2013
Engine And Engine CoolingSteering
I JUST PURCHASED MY 2009 TRAVERSE IN MARCH AND WITHIN 2 WEEKS OF OWNING IT I NOTICED IT WAS HARD TO PARK, UNFORTUNATELY THERE WAS NOT A WARRANTY ON THE CAR. NOW ITS BEEN ALMOST 3 MONTHS SINCE I PURCHASED MY VEHICLE AND IT IS GETTING WORSE BY THE DAY. I NOT ONLY HAVE PROBLEMS PARKING BUT ALSO WHEN I MAKE TURNS. I HAVE TAKEN TO BE…
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I JUST PURCHASED MY 2009 TRAVERSE IN MARCH AND WITHIN 2 WEEKS OF OWNING IT I NOTICED IT WAS HARD TO PARK, UNFORTUNATELY THERE WAS NOT A WARRANTY ON THE CAR. NOW ITS BEEN ALMOST 3 MONTHS SINCE I PURCHASED MY VEHICLE AND IT IS GETTING WORSE BY THE DAY. I NOT ONLY HAVE PROBLEMS PARKING BUT ALSO WHEN I MAKE TURNS. I HAVE TAKEN TO BE LOOKED AT AND THEY SAID IT IS A COMMON PROBLEM WITH THIS VEHICLE. MY CONCERN IS IF IT IS SO COMMON WHY HAS IT NOT BEEN RECALLED. IT IS OBVIOUSLY A DANGEROUS PROBLEM. I HAVE HAD TO STOP MY CAR IN ORDER TO GET IT TO TURN SO THAT I COULD FIHISH PARKING. ALSO HAVE NOTICED A CLUNKING NOISE WHEN THE AC IS ON. *TR
NHTSA ODI #10512609
41,180 miles · May 14, 2013
Steering
ON MY WAY TO AN APPT TRAVELING ABOUT 45 MPH. HEARD A LOUD WHINING SOUND, SO I DECREASED MY ACCELERATION. NOISE WENT AWAY. THERE WERE NO SENSORS/LIGHTS SIGNALING THAT ANYTHING WAS WRONG NOR DID THE CAR PERFORM ANY DIFFERENT THAN BEFORE THE NOISE OCCURRED. I NOTICED THAT SOMETHING WASN'T RIGHT WHEN I TRIED MAKE A TURN THAT LEAD…
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ON MY WAY TO AN APPT TRAVELING ABOUT 45 MPH. HEARD A LOUD WHINING SOUND, SO I DECREASED MY ACCELERATION. NOISE WENT AWAY. THERE WERE NO SENSORS/LIGHTS SIGNALING THAT ANYTHING WAS WRONG NOR DID THE CAR PERFORM ANY DIFFERENT THAN BEFORE THE NOISE OCCURRED. I NOTICED THAT SOMETHING WASN'T RIGHT WHEN I TRIED MAKE A TURN THAT LEAD TO MY DESTINATION. IT WAS MUCH HARDER TO TURN MY WHEEL. I CONTINUED TO MY APPT BUT WHEN I TRIED TO PARK, I REALLY HAD ISSUES BECAUSE MY STEERING WHEEL WOULD BARELY TURN IN ANY DIRECTION. AFTER MY APPT, TOOK MY CAR TO PEP BOYS FOR THEM TO CHECK THE POWER STEERING FLUID LEVELS. THE EMPLOYEE SHOWED ME THAT THE LEVELS WERE FINE & THAT I SHOULD CONTACT MY DEALERSHIP. I DROVE HOME BUT I HAD A VERY HARD TIME ESPECIALLY WHEN I WAS TRAVELING AT SPEEDS LOWER THAN 25 MPH. I DIDN'T ATTEMPT TO DRIVE THE CAR UNTIL MONDAY MORNING WHEN I TOOK IT TO THE DEALER I BOUGHT IT FROM. I TOLD THEM WHAT IT WAS DOING & ASKED THAT THEY LOOK AT IT. THEY CALLED ME AT WORK AND SAID THAT I NEEDED A NEW POWER STEERING PUMP AND A RACK & PINION STEERING GEAR PLUS AN ALIGNMENT. ALL TOTAL I WOULD BE SHELLING OUT $1100 FOR AN ISSUE THAT I SHOULDN'T HAVE WITH A 3-YR-OLD CAR WITH ONLY 41K MILES ON IT!! I CALLED GENERAL MOTORS TO FILE A FORMAL COMPLAINT BECAUSE NONE OF THIS WAS UNDER THE POWERTRAIN WARRANTY ON THE CAR. I ALSO WANTED TO FILE A COMPLAINT BECAUSE I NOTICED THAT THIS IS A COMMON ISSUE AFTER I RESEARCHED IT ON THE INTERNET. THEY TOOK MY COMPLAINT BUT TOLD ME THERE WAS NOTHING THEY COULD DO SINCE THERE WAS NO RECALL ON THE CAR FOR THIS ISSUE. I AM MAKING THIS COMPLAINT HERE BECAUSE SOMEONE IS GOING TO DIE IF THIS ISSUE DOESN'T GET FIXED THROUGH A RECALL. AND IT'S A SHAME THAT HARD-WORKING PEOPLE HAVE TO MAKE A COSTLY REPAIR SUCH AS THIS ON A CAR THAT'S NOT EVEN 5 YEARS OLD & WITH MINIMAL MILEAGE. PLEASE MAKE GM RECALL THIS!!!!! *TR
NHTSA ODI #10511958
95,000 miles · May 13, 2013
Steering
TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC REPLACED THE POWER STEERING FLUID HOWEVER, AFTER THE REPAIR THE FAILURE CONTINUED. THE MECHANIC …
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TL* THE CONTACT OWNS A 2009 CHEVROLET TRAVERSE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC REPLACED THE POWER STEERING FLUID HOWEVER, AFTER THE REPAIR THE FAILURE CONTINUED. THE MECHANIC STATED THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE. *TR
NHTSA ODI #10511728
51,000 miles · May 8, 2013
Steering
WHEN MAKING TURNS INTO PARKING SPACES, A DRIVEWAY, SHARP OR WIDE TURNS IT SEEMS THE POWER STEERING GOES OUT. I CAN HARDLY TURN THE CAR AND HAVE ALMOST BEEN IN SEVERAL ACCIDENTS. BASED ON THE COMPLAINTS ONLINE AND ON THIS SITE IT APPEARS TO COST SEVERAL HUNDRED TO THOUSANDS OF DOLLARS TO REPAIR. TO ME THIS IS A SERIOUS SAFETY IS…
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WHEN MAKING TURNS INTO PARKING SPACES, A DRIVEWAY, SHARP OR WIDE TURNS IT SEEMS THE POWER STEERING GOES OUT. I CAN HARDLY TURN THE CAR AND HAVE ALMOST BEEN IN SEVERAL ACCIDENTS. BASED ON THE COMPLAINTS ONLINE AND ON THIS SITE IT APPEARS TO COST SEVERAL HUNDRED TO THOUSANDS OF DOLLARS TO REPAIR. TO ME THIS IS A SERIOUS SAFETY ISSUE. *TR
NHTSA ODI #10511090
47,500 miles · Apr 29, 2013
Steering
MY WIFE IS THE PRIMARY DRIVER OF OUR 2009 TRAVERSE. I WAS DRIVING IT ABOUT A WEEK AGO AND NOTICED THE POWER STEERING MOTOR WHINING. WE HAD AN APPOINTMENT FOR SERVICE ON THE 26TH AND I REPORTED IT TO THEM. BASICALLY AT SLOW SPEEDS WHEN TURNING YOU COULD HERE THE MOTOR WHINING. THEY STATED THAT THE POWER STEERING PUMP NEEDS TO…
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MY WIFE IS THE PRIMARY DRIVER OF OUR 2009 TRAVERSE. I WAS DRIVING IT ABOUT A WEEK AGO AND NOTICED THE POWER STEERING MOTOR WHINING. WE HAD AN APPOINTMENT FOR SERVICE ON THE 26TH AND I REPORTED IT TO THEM. BASICALLY AT SLOW SPEEDS WHEN TURNING YOU COULD HERE THE MOTOR WHINING. THEY STATED THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED ALONG WITH THE RACK DUE TO LEAKING (WHICH WE HADN'T NOTICED PREVIOUSLY). THE REPAIR IS ESTIMATED AT $1800. I HAVE READ WHERE PEOPLE HAVE LOST THEIR POWER STEERING RIDING DOWN THE ROAD, THAT HASN'T HAPPENED TO US, YET.. *TR
NHTSA ODI #10509894
Official recalls
8Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 15,393 MY 2009 CHEVROLET TRAVERSE VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, "PASSENGER CAR BRAKE SYSTEMS." THESE VEHICLES MAY HAVE A PARK BRAKE CABLE LINK (CONNECTOR) THAT IS NOT TO SPECIFICATION. THIS CONNECTOR MAY FRACTURE WHEN THE PARK BRAKE PEDAL IS DEPRESSED.
Consequence & remedy
Consequence: IF THE TRANSMISSION SHIFT LEVER IS IN THE PARK POSITION, THERE WILL BE NO UNINTENDED VEHICLE MOVEMENT. HOWEVER, IF THE KEYS ARE LEFT IN THE IGNITION, THE TRANSMISSION SHIFT LEVER IS IN ANY POSITION OTHER THAN PARK, AND THE VEHICLE IS PARKED ON A SUFFICIENT SLOPE, IT COULD RESULT IN UNINTENDED VEHICLE MOVEMENT. THIS COULD RESULT IN A CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS ARE TO REPLACE THE PARK BRAKE CABLE LINK (CONNECTOR) FREE OF CHARGE. GM ANTICIPATES THAT THE DEALER BULLETIN WILL BE SENT MAY 5, 2009 AND OWNER LETTERS WILL BE MAILED IN JUNE 2009. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, OR AT WWW.GMOWNERCENTER.COM.
Mar 6, 2009
GENERAL MOTORS IS RECALLING 276,729 MY 2009 BUICK ENCLAVE, CHEVROLET COBALT, HHR, MALIBU, TRAVERSE, GMC ACADIA, PONTIAC G5, G6 AND SATURN AURA AND OUTLOOK PASSENGER VEHICLES. THESE VEHICLES FAIL TO COMPLY WITH FEDERAL MOTOR VEHICLES SAFETY STANDARD 102, "TRANSMISSION SHIFT POSITION SEQUENCE, STARTER INTERLOCK, AND TRANSMISSION BRAKING EFFECT", AND FMVSS 114, "THEFT PROTECTION AND ROLLAWAY PREVENTION". ON SOME OF THESE VEHICLES, THE TRANSMISSION SHIFT CABLE ADJUSTMENT CLIP MAY NOT BE FULLY ENGAGED. IF THE CLIP IS NOT FULLY ENGAGED, THE SHIFT LEVER AND THE ACTUAL POSITION OF THE TRANSMISSION GEAR MAY NOT MATCH. WITH THIS CONDITION, THE DRIVE COULD MOVE THE SHIFTER TO "PARK" AND REMOVE THE IGNITION KEY, BUT THE TRANSMISSION GEAR MAY NOT BE IN "PARK".
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO RESTART THE VEHICLE AND THE VEHICLE COULD ROLL AWAY AFTER THE DRIVER HAS EXITED THE VEHICLE, RESULTING IN A POSSIBLE CRASH WITHOUT PRIOR WARNING.
Remedy: DEALERS WILL INSPECT AND ENSURE THAT THE SHIFT CABLE ADJUSTMENT CLIP IS FULLY ENGAGED. IN THE EVENT THAT THE CLIP DOES NOT ENGAGE, THE SHIFT CABLE WILL BE REPLACED FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR BEFORE MARCH 24, 2009. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463, PONTIAC AT 1-800-620-7668 AND SATURN AT 1-800-972-8876 OR AT WWW.GMOWNERCENTER.COM.
Nov 24, 2008
GM IS RECALLING 16,667 MY 2009 BUICK ENCLAVE, CHEVROLET TRAVERSE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES FOR FAILING TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 209, 'SEAT BELT ASSEMBLIES.' THESE VEHICLES MAY HAVE BEEN BUILT WITH A SAFETY BELT BUCKLE IN THE SECOND OR THIRD ROW THAT IS MISSING A RIVET.
Consequence & remedy
Consequence: IN A VEHICLE CRASH, IF THE RIVET IS MISSING, THE BUCKLE MAY SEPARATE FROM THE MOUNTING STRAP, INCREASING THE RISK OF INJURY TO THE PASSENGER.
Remedy: DEALERS WILL INSPECT THE SAFETY BELT BUCKLES IN THE SECOND AND THIRD ROWS, AND REPLACE THEM IF NECESSARY. THE RECALL BEGAN ON NOVEMBER 26, 2008. OWNERS MAY CONTACT BUICK AT 1-866-608-8080; CHEVROLET AT 1-800-630-2438; GMC AT 1-866-996-9463; SATURN AT 1-800-972-8876; OR THROUGH THEIR WEBSITE AT <A HREF=HTTP://WWW.GMOWNERCENTER.COM>HTTP://WWW.GMOWNERCENTER.COM</A> .
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
AQ10001 · Fleet Vehicle Recall Completion Audit
Opened Nov 18, 2010 · Closed Dec 28, 2015
Status: closed (inferred from source dates) · Unknown Or Other
On November 18, 2010, NHTSA's Recall Management Division (RMD) opened an audit query (AQ10-001) to investigate recall remedy completion by rental car companies on safety recall campaigns.It was expected to provide the agency an indication of how completely and how quickly rental car fleets perform necessary recall-related remedies on the vehicles owned and then rented/leased for use on the roadways.RMD queried three (3) major motor vehicle manufacturers (Ford, Chrysler, and General Motors) and requested data regarding completion figures for fifteen (15) discreet safety recalls.Analysis of this data demonstrated that rental car recalls completion was neither complete nor consistent.The rental car companies representing the largest market share in the industry were then queried as to their respective policies for the rental, lease, and sale of vehicles with open recalls.The data and responses from the manufacturers and the rental car companies can be found in the document repository by accessing the ?Associated Documents link above.In December 2015, Congress enacted the Fixing America's Surface Transportation (FAST) Act.One section of the Act prohibits rental car companies from renting, leasing, or selling motor vehicles subject to open safety recalls.With the passage of the FAST Act and its prohibition, there is no continuing need for the agency to investigate rental car recall completions.Accordingly, this investigation is closed.The agency reserves the right to open any future investigations, including audits of individual recalls, or groups of recalls, or rental car companies, to examine more closely safety recalls performance and completion issues in this area.
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