2022 Chevrolet Tahoe

I am writing to formally report a critical safety defect regarding the OnStar Telematics Control Module in my 2022 Chevrolet Tahoe High Country VIN: [XXX] . My vehicle was recently diagnosed by SERRA CHEVROLET as having a failed module, which has rendered numerous essential features inoperative. This is not an isolated incident; there is clear evidence of a widespread failure affecting thousands of GM and Chevrolet owners. The failure of this module creates significant safety risks, including: * Loss of Emergency Services: The OnStar SOS button and automatic crash response are disabled, leaving me without a lifeline in the event of an accident. * Systemic Vehicle Malfunctions: This module is deeply integrated into the vehicle’s architecture. Its failure has caused [list your specific issues, e.g., "Check Engine" lights, heads-up display failure, and battery drainage]. * Disabled Connectivity: Core features I paid a premium for, such as navigation, remote start, and Wi-Fi, are now "bricked". It is unacceptable that a flagship $80,000+ vehicle is operating in a degraded and potentially dangerous state due to a known hardware defect. I am requesting that GM take immediate responsibility for this repair at no cost to me, regardless of warranty status, as this is a fundamental safety issue. Please provide a timeline on how GM intends to rectify this widespread defect. I look forward to your prompt response. Sincerely, [XXX] [XXX] 39,000 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My 2022 Chevrolet Tahoe diesel unexpectedly lost power while driving. I was stopped, made a right turn, and accelerated to approximately 34–40 mph on a two-way street when the vehicle suddenly shook, shifted into neutral, and the engine shut off without warning. There were no warning lights, dashboard messages, or prior symptoms before the failure. I was driving with two young children secured in car seats at the time. This created a serious safety risk because the vehicle became disabled in the roadway, and I had limited control while traffic was present. The vehicle has not yet been diagnosed, and the exact failed component/system is unknown. The vehicle is available for inspection upon request. The incident has been reported to a dealer or service center, but the problem has not yet been confirmed or reproduced at this time.

Driving down the freeway and it began raining. The wipers worked and then they just stopped working and it was pouring in the rain. I had to pull over because I couldn’t see. This has happened two other times. In having my vehicle inspected it showed no problem with the switch or wiper motor. The infotainment system also frequently locks up and restarts even after the recall was fixed.

The vehicle shifted itself into neutral and shut off while driving. It happened twice in three days. The first time I was pulling into the driveway so I was able to put it in park and restart the car safely. The second time I was in the middle of traffic in Tampa and it shifted into neutral and shut off in the middle of the road. Luckily no cars hit me but again I had to apply the break , restart the car and put it back in drive. This was very scary and I had my kids with me. Earlier in the day I had been driving on 75 and if it had happened then it could have been a bad wreck. It shows there are no current recalls on my vehicle. No warning lights or messages appeared. Vehicle was purchased less than 30 days ago. I will contact the dealership to verify there are no open recalls just in case but again when I checked I found none.

The vehicle has service driver assistance system warning. The seat vibration is not working and I believe there are issues with the sensor and or harness. There have been recalls on previous years of this vehicle for the same thing. There have been a wave of these lately, according to the dealership working on the vehicle. Parts availability is currently low because of this resulting in longer repair times. This is a key safety feature of the vehicle and must be repaired quickly. Unsuspecting users may expect warnings before collisions that may not happen.

Vehicle continues to experience flashing air bag light and service self-restraint system warning. Brought in twice in 2025 for self-restraint system but dealer refuses to cover under warranty. On December 18, 2025, experienced complete power and electrical failure while in transit on a turning lane. The vehicle was unable to start, or open any windows, and the transmission would not shift back into park or neutral while obstructing traffic near an active railroad. Vehicle battery was replaced and was able to safely put vehicle into gear. Vehicle battery replacement allowed for normal driving; however, from that date on the transmission started shifting harder and jerkier. On December 31, 2025, vehicle was being driven on the freeway to then experience difficult shifting and reduced power. Subsequently, the drive indicator began flashing red and a service transmission indication appeared. There has been at least three instances, since vehicle purchased, where sudden loss of power and control of the vehicle in motion has occured.

I'm submitting this complaint regarding an ongoing electrical defect on my 2022 Chevrolet Tahoe. The vehicle has experienced repeated sudden battery drain & no-start events, occurring approximately once per week. These failures happen without warning, sometimes after the vehicle is parked for as little as 6 hrs. All dealer updates & software campaigns were completed. Despite this, the vehicle continued to suffer no-start events. After further troubleshooting, we removed fuse F35RA (which powers only the hands-free liftgate module). Once this fuse was removed, the issue immediately stopped — confirming that the parasitic draw originates from the liftgate module, consistent with GM Technical Service Bulletin 24-NA-039. This indicates a known electrical defect. This problem has caused multiple safety concerns: The vehicle has left my family stranded late at night. My husband works in Chicago & relies on this vehicle. A sudden no-start or complete electrical failure in that environment is dangerous. We were unable to transport our children to scheduled activities due to the vehicle being completely dead. Repeated deep discharges are damaging the battery we purchased only months ago. A family vehicle shouldn't unpredictably become inoperative. This is not normal wear — it's a safety-critical electrical defect that could strand owners in unsafe conditions, especially in winter climates. GM hasn't issued a recall for this issue despite issuing a TSB documenting the defective behavior. The frequency & severity of electrical failure suggest this should be investigated as a potential recall. I'm requesting NHTSA review this matter due to the safety implications & the repeated nature of the failures. Incidents: No-start after 6 hours parked at a friend’s home Multiple weekly no-start events before fuse removal Occurred before & after software updates were performed Location: Incidents occurred both at home & away from home. Thank you for reviewing this complaint.

To Whom It May Concern, I am writing to express my absolute shock, extreme frustration, and profound distress regarding the catastrophic and recurring failures of the BRAND NEW $86,626.50 2022 Chevrolet Tahoe RST we purchased from Community Chevrolet (200 W Olive Ave, Burbank, CA 91502). We did not purchase a used, low-budget vehicle; we invested a life-altering sum of EIGHTY-SIX THOUSAND DOLLARS in what we expected to be a safe, reliable family SUV. Instead, we have received a death trap that the dealership refuses to fix permanently. This vehicle is fundamentally unsafe to operate. We have brought it to your dealership four (4) times for the same critical safety issues, and each time, we receive the same insulting explanation: a "software update" or "recalibration." These are not fixes; they are negligent bandaids designed to clear error codes long enough for us to drive off the lot. We are experiencing terrifying, random SYSTEM FAILURES while driving: "Service ESC" warning "Forward Collision System Unavailable" "BRAKE SYSTEM FAILURE 62MPH TOP SPEED" Let me be unequivocally clear: the braking system has failed twice while my wife and three young children were inside the vehicle, nearly resulting in fatal collisions on the freeway and city streets. This is not an inconvenience; this is a life-threatening defect that you have failed to remedy. The negligence displayed by returning this vehicle to us in an unsafe condition is staggering. The financial and personal toll is immense and completely unacceptable: We have paid for tow trucks three times. We have missed work, leading to a formal warning for my wife's employment. We have incurred costs for rental vehicles and arranging essential transportation for medical appointments and school runs. For $86,000, I expect a vehicle that adheres to basic safety guidelines, not one that endangers my family and others on the road. The vehicle had approximately 56,000 miles when these critical issues became severe, yet it is