A HUGE CRACK ON DRIVERS SIDE AND A SMALLER CRACK ON PASSENGERS SIDE DASHBOARD
2012 Chevrolet Tahoe
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2012 Chevrolet Tahoe do not stand out strongly from the model-year median of 246.
About this comparison →How this year compares
Owner complaints by model year
Compare all Tahoe years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
123 reports with mileage · 55 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 61 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 37 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Electrical System. Review the 13 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
Unknown Or Other complaints
100 reports2012 TAHOE DASHBOARD CRACKED FOR THE SECOND TIME APPARENTLY DUE TO DEFECTIVE MATERIAL. DASHBOARD WAS REPLACED LESS THAN ONE YEAR AFTER PURCHASING IT AND 2 YEARS LATER IT CRACKED AGAIN. VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND CRACKS APPEARED FOR NO KNOWN REASON. THERE HAVE BEEN MANY REPORTS FROM OTHER OWNERS OF GM VE…
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2012 TAHOE DASHBOARD CRACKED FOR THE SECOND TIME APPARENTLY DUE TO DEFECTIVE MATERIAL. DASHBOARD WAS REPLACED LESS THAN ONE YEAR AFTER PURCHASING IT AND 2 YEARS LATER IT CRACKED AGAIN. VEHICLE HAS NOT BEEN INVOLVED IN ANY ACCIDENTS AND CRACKS APPEARED FOR NO KNOWN REASON. THERE HAVE BEEN MANY REPORTS FROM OTHER OWNERS OF GM VEHICLES AND GM HAS NOT HAD A RECALL. SINCE THE AIR BAGS ARE LOCATED IN THE DASH, THERE COULD BE A POTENTIAL HAZARD IF AIR BAGS ARE DEPLOYED. ACCORDING TO THE DEALERSHIP, GM IS STILL USING THE SAME MATERIAL AND OWNERS HAVE TO PAY FOR PART OR ALL OF THE REPLACEMENT AFTER ORIGINAL 3-YEAR MANUFACTURER WARRANTY. IF IT CRACKS AGAIN AFTER ONE YEAR OF INSTALLATION, WE ARE LOOKING AT ANOTHER REPAIR BILL!
CRACKED DASHBOARD. PLEASE HELP, MY DASHBOARD IS CRACKED IN THE MIDDLE CORNER BY THE PASSENGER AIRBAG. I PUT THE SCREEN UP IN MY WINDSHIELD WHEN THE CAR IS PARKED IN ORDER TO PROTECT IT FROM THE SUN AND THEN ONE DAY WHILE I WAS DRIVING I HEARD A POP AND THE DASH HAD A BIG CRACK ALL THE WAY THROUGH IT. *TR
DASH BOARD CRACKED IN 2 PLACES OVER THE LAST WEEK. FIRST CRACK OCCURRED OVER THE GAUGE CLUSTERS, AND THE SECOND CRACK OCCURRED OVER THE PASSENGER SIDE AIRBAG.
OUR 2012 LTZ TAHOE ONLY HAS 64,768 MILES ON IT AND IS GARAGE KEPT. WE ALSO KEEP A SUNSCREEN IN THE WINDOW WHEN IT IS SITTING OUTSIDE. WE HAVE STARTED NOTICING CRACKS IN THE DASHBOARD IN 2 DIFFERENT PLACES. WE TOOK IT TO THE LOCAL CHEVROLET DEALER AND THEY SAID WE WOULD HAVE TO PAY FOR REPLACEMENT. AROUND $1000.00. I DO NOT THINK…
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OUR 2012 LTZ TAHOE ONLY HAS 64,768 MILES ON IT AND IS GARAGE KEPT. WE ALSO KEEP A SUNSCREEN IN THE WINDOW WHEN IT IS SITTING OUTSIDE. WE HAVE STARTED NOTICING CRACKS IN THE DASHBOARD IN 2 DIFFERENT PLACES. WE TOOK IT TO THE LOCAL CHEVROLET DEALER AND THEY SAID WE WOULD HAVE TO PAY FOR REPLACEMENT. AROUND $1000.00. I DO NOT THINK WE SHOULD HAVE TO PAY FOR SOMETHING THAT SHOULD BE RECALLED SEEING AS THOUGH THE INTERNET IS FLOODED WITH PEOPLE HAVING THE SAME PROBLEM. I ALSO FEEL THIS COULD BE A SAFETY ISSUE SINCE IT IS AROUND THE AIRBAGS!
MY DASH IS CRACKED IN TWO PLACES ON MY 2012 TAHOE WITH A MANUFACTURE DATE OF 9/2011. THE DASH CRACKS ARE LOCATED ON THE PASSENGER SIDE AT THE LOCATION OF THE AIRBAG AND ON THE DASH ABOVE THE INSTRUMENT PANEL. THIS IS THE LARGEST CRACK AT 6 INCHES IN THE SHAPE OF A "V". THIS CRACK HAS GROWN OVER TIME. THE DEALER HAS INDIC…
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MY DASH IS CRACKED IN TWO PLACES ON MY 2012 TAHOE WITH A MANUFACTURE DATE OF 9/2011. THE DASH CRACKS ARE LOCATED ON THE PASSENGER SIDE AT THE LOCATION OF THE AIRBAG AND ON THE DASH ABOVE THE INSTRUMENT PANEL. THIS IS THE LARGEST CRACK AT 6 INCHES IN THE SHAPE OF A "V". THIS CRACK HAS GROWN OVER TIME. THE DEALER HAS INDICATED THERE IS NO FIX OTHER THAN REPLACING THE DASH. DUE TO PROXIMITY TO THE AIRBAG I AM CONCERNED THAT IN AN ACCIDENT, THE DASH MIGHT BE DISLODGED AND BECOME A HAZARD. THE INITIAL CRACK HAPPENED AT APPROXIMATELY 60,000 MILES. IT HAS GROWN WORSE. THE CAR NOW HAS 90,000 MILES ON IT.
DASHBOARD CRACKING FROM PASSENGER AIR BAG DOOR TO WINDSHIELD DEFROST VENT. CONTACTED DEALER - BUTCH DAVIS CHEVROLET IN RIPLEY, MS SALESPERSON ADVISED THIS IS A COMMON PROBLEM WITH NO SOLUTION. THE DEALER REFUSED TO ADDRESS THE ISSUE AND ADVISED FILING A COMPLAINT WITH CHEVROLET CUSTOMER ASSISTANCE BUT THAT TO HIS KNOWLEDGE…
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DASHBOARD CRACKING FROM PASSENGER AIR BAG DOOR TO WINDSHIELD DEFROST VENT. CONTACTED DEALER - BUTCH DAVIS CHEVROLET IN RIPLEY, MS SALESPERSON ADVISED THIS IS A COMMON PROBLEM WITH NO SOLUTION. THE DEALER REFUSED TO ADDRESS THE ISSUE AND ADVISED FILING A COMPLAINT WITH CHEVROLET CUSTOMER ASSISTANCE BUT THAT TO HIS KNOWLEDGE, THIS ISSUE IS WIDE SPREAD AND NOT BEING ADDRESSED BY CHEVROLET.
I HAVE A 2012 TAHOE THAT HAS AN CRAKING ISSUE WITH THE DASH BOARD. ONE MONTH AGO IN AUGUST,2016 I WAS DRIVING AND OUT OF THE BLUE A 1 1/2 INCH CRACK SUDDENLY APPEARED FROM THE DASH AREA INTO SIDE PASSENGER AIR BAG AREA. TODAY IS SEPTEMBER 2016 AND I WENT OUT TO MY CAR THIS MORNING TO LEAVE AND NOTICED WHILE I WAS STARTING MY CAR…
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I HAVE A 2012 TAHOE THAT HAS AN CRAKING ISSUE WITH THE DASH BOARD. ONE MONTH AGO IN AUGUST,2016 I WAS DRIVING AND OUT OF THE BLUE A 1 1/2 INCH CRACK SUDDENLY APPEARED FROM THE DASH AREA INTO SIDE PASSENGER AIR BAG AREA. TODAY IS SEPTEMBER 2016 AND I WENT OUT TO MY CAR THIS MORNING TO LEAVE AND NOTICED WHILE I WAS STARTING MY CAR THAT THERE WAS A NOW A 4 INCH CRACK JUST ABOVE THE COUNSEL AREA IN THE DASH. MY VEHICLE JUST HIT 40 THOUSAND MILES AND THIS IS JUST UNEXCEPTABLE FOR CHEVY TO NOT TAKE RESPONSIBILITY FOR SOMETHING THAT HAS BEEN HAPPENING SINCE 2007 IN MANY OF THERE VEHICLES MAINLY THE TAHOE. MY VEHICLE IS VERY WELL MAINTAINED AND STILL LOOKS AS IT DID THE DAY I BOUGHT IT AND THE CRACKS IN THE DASH ARE TO ME A HAZARD ESPECIALLY THE ONE AROUND THE AIR BAG.
DASH CRACKED FROM CORNER OF PASSENGER SIDE DEFROST VENT TO AIRBAG, AND AGAIN FROM THE DEFROST VENT TO OVER DOME OVER DRIVER CLUSTER AND ANY THING WET CAN GET INTO COMPONENTS OF THE SPEEDOMETER AND REST OF STUFF IN THERE. TRUCKS NEVER BEEN KEPT IN SUN, AND HAD ONE DEALERSHIP ALREADY CONFIRMED THAT ITS A DEFECT IN PRODUCT NOT CAUS…
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DASH CRACKED FROM CORNER OF PASSENGER SIDE DEFROST VENT TO AIRBAG, AND AGAIN FROM THE DEFROST VENT TO OVER DOME OVER DRIVER CLUSTER AND ANY THING WET CAN GET INTO COMPONENTS OF THE SPEEDOMETER AND REST OF STUFF IN THERE. TRUCKS NEVER BEEN KEPT IN SUN, AND HAD ONE DEALERSHIP ALREADY CONFIRMED THAT ITS A DEFECT IN PRODUCT NOT CAUSED BY ELEMENTS OR LACK OF CARE, OR ANYTHING DONE TO IT. ITS PARKED MOST TIMES AND IT'S GETTING WORSE, IM HANDICAPPED AND VEHICLE ONLY USED WHEN IM DRIVING OR IN IT. I'M NOT HAPPY ABOUT THIS BC IT'S NOT LIKE THIS WAS A CHEAP VEHICLE AND IM ON FIXED INCOME, AND PAID CASH AND EXTENDED WARRANTY WILL NOT COVER COSMETIC. ITS ALMOST SPLITTING AT TOP NOW ON DRIVER SIDE TO GO AROUND THE FRONT OF DASH. ALSO HAD TO REPLACE BATTERY AND ALTERNATER ONLY AT 50K MILES AND WARNING LIGHT NEVER CAME ON, NOTICED DIMMING OF LIGHTS WHEN APPLYING BRAKE PEDAL AND WHILE DRIVING THE VOLTAGE GAUGE KEPT GOING TO 0 AND BACK TO 14 BACK AND FORTH, GOT TO DEALER AND AGAIN TRIED SENDING ME HOME BUT FINALLY TESTED ORIGINAL ALTENATER AND IT WASN'T WORKING SO REPLACED AND COST ME $100 BUT STILL NO WARNING OR ENGINE LIGHT AND THEN DEALER HAD TO TOW MY VEHICLE AGAIN BC SYSTEM NO UPDATED FOUND PROBLEM BY ANOTHER DEALER, UNDER COATING COMING OFF AND RUST ON TOP BY RACK ON ROOF ON EACH SIDE. THIS WAS A $68K VEHICLE AND BECAUSE OF DEFECTS AND NOT A RECALL WE'RE RESPONSIBLE FOR HALF COST, DEALERS WANT OVER $500 FOR SOMETHING THAT IS A DESIGN OR PRODUCT OF POOR QUALITY, THIS IS HOW CHEVY/ GM BUYERS ARE TREATED WHEN BUYING ONE OF THE TOP LUXURY VEHICLES. WHAT COMPANY DOES THIS, I PAID CASH FOR THIS DREAM VEHICLE AND THE PRODUCT IS ALL OVER INTERNET AND LAWSUITS BC OF PRODUCT DEFECT, CHEAP PRODUCTS USED BUT SOLD AS TOP OF LINE. WOW.
THERE ARE 2 CRACKS ON THE CENTER DASH ON EITHER SIDE OF THE RADIO SPEAKER. THEY APPEARED OUT OF NOWHERE AND ARE GETTING WORSE.
Official recalls
321V051000 · Air Bags:frontal:passenger Side:inflator Module
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328770.
21V054000 · Air Bags:frontal:passenger Side:inflator Module
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
14V827000 · Electrical System:ignition
Dec 30, 2014
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
Consequence & remedy
Consequence: If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
Remedy: GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1EA21002 · Desiccated Air Bag Inflator Rupture
Opened Sep 17, 2021 · No close date supplied
Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Additional source detail variants (2)
Air Bags:frontal:driver Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Air Bags:frontal:passenger Side:inflator Module
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
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