NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
284 reportsMileage unknown · Feb 4, 2019
Air BagsUnknown Or Other
LIKE EVERYONE ELSE I HAVE SPOKEN TO WITH 2007-2013 YEAR MODEL CHEVROLET VEHICLES MY DASHBOARD IS CRACKED BECAUSE OF A DESIGN FLAW. I AM WORRIED THAT MY PASSENGER SIDE AIR BAG WILL NOT WORK CORRECTLY BECAUSE OF THE CRACK. I HAVE CONTACTED GM FOR HELP BUT THEY OFFER NOTHING. THE CRACK HAS GOTTEN WORSE OVER THE YEARS AND IS NOW …
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LIKE EVERYONE ELSE I HAVE SPOKEN TO WITH 2007-2013 YEAR MODEL CHEVROLET VEHICLES MY DASHBOARD IS CRACKED BECAUSE OF A DESIGN FLAW. I AM WORRIED THAT MY PASSENGER SIDE AIR BAG WILL NOT WORK CORRECTLY BECAUSE OF THE CRACK. I HAVE CONTACTED GM FOR HELP BUT THEY OFFER NOTHING. THE CRACK HAS GOTTEN WORSE OVER THE YEARS AND IS NOW REALLY BAD. GM IS PITIFUL
NHTSA ODI #11174331
90,000 miles · Jan 15, 2019
Air Bags
DASH IS CRACKING IN SEVERAL PLACES, INCLUDING AROUND PASSENGER AIR BAG AND TOP OF INSTRUMENT PANEL IN FRONT OF DRIVER, CAUSING POSSIBLE UNSAFE CONDITIONS IN A COLLISION. CRACKS OCCURED UNDER NORMAL DRIVING CONDITIONS AND DASH WAS NOT SUBJECTED TO ANY PHYSICAL ABUSE.
NHTSA ODI #11170134
Mileage unknown · Jan 12, 2019
Unknown Or Other
DASHBOARD CRACKED IN MORE THAN ONE PLACE
NHTSA ODI #11166648
89,500 miles · Nov 16, 2018
Structure
CRACKED DASHBOARD ABOVE INSTRUMENT CLUSTER AND LEFT UPPER PORTION OF PASSENGER SIDE DASH AIRBAG, VEHICLE WAS STATIONARY, CAME OUT ONE MORNING AND CRACKS SHOWED UP, ABOUT A MONTH WENT BY AND PIECES OF DASH STARTED BREAKING OFF DASHBOARD AND FALLING INSIDE DASH AREA
NHTSA ODI #11152084
143,000 miles · Nov 14, 2018
Unknown Or Other
DASH HAS CRACKED IN TWO PLACES. ABOVE INSTRUMENT CLUSTER AND AT THE PASSENGER AIRBAG
NHTSA ODI #11151475
117,000 miles · Sep 18, 2018
Structure
DASH CRACKED IN SEVERAL PLACES. PULLED OUT OF DRIVEWAY AND HEARD A 'POP' SOUND, STOPPED CAR AND NOTICED THAT THE DASH HAD CRACKED. I FEAR THAT PIECES OF THE DASH WOULD BE SENT FLYING IN THE EVENT OF AN AIR BAG DEPLOYMENT.
NHTSA ODI #11130050
126,158 miles · Sep 11, 2018
Electrical SystemStructureUnknown Or Other
IN REGARDS OF MY 2009 CHEVY TAHOE LTZ THIS VECHICLE HAS HAD SOME ISSUES IN THE FEW MONTHS OF OWNERSHIP. WHEN EVER THE CAR IS PARKED AN YOU EXIT THE SUV TO LOCK IT IT DOES NOT LOCK YOU HEAR THE CLICKING SOUND LIKE ITS LOCKED BUT WHEN YOU TRY TO OPEN THE DOOR THAT SHOULD BE LOCKED IT OPENS RIGHT UP AN THE ALARM GOES OFF AN TO MENT…
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IN REGARDS OF MY 2009 CHEVY TAHOE LTZ THIS VECHICLE HAS HAD SOME ISSUES IN THE FEW MONTHS OF OWNERSHIP. WHEN EVER THE CAR IS PARKED AN YOU EXIT THE SUV TO LOCK IT IT DOES NOT LOCK YOU HEAR THE CLICKING SOUND LIKE ITS LOCKED BUT WHEN YOU TRY TO OPEN THE DOOR THAT SHOULD BE LOCKED IT OPENS RIGHT UP AN THE ALARM GOES OFF AN TO MENTION THE DOOR HANDLES ARE CHIPPING AWAY AN THE PLASTIC CUTS ALMOST EVERY PERSON THAT OPENS MY DOORS THAT ARE NOT CAREFUL. AN IVE HAD TO PATCH ALMOST 5 PLACES ON MY COOLANT AN A/C LINES THAT ARE ALUMINUM VERY CHEAPLY MADE.
NHTSA ODI #11128603
66,000 miles · Aug 29, 2018
Forward Collision Avoidance
THE DASHBOARD IS CRACKED IN 2 AREAS. ONE AT THE AIRBAG AND OVER THE SPEED ODOMETER GAGE AREA. I ALSO HAD TO REPLACE THE INSTRUMENT PANEL DASH-KNEE BOLSTER BECAUSE IT BECAME LOOSE AND BROKE INTO HUNDRED PIECES WHEN I ATTEMPTED TO PRESS IT BACK INTO PLACE. BAD MATERIAL - TOO BRITTLE
NHTSA ODI #11123253
60,000 miles · Aug 29, 2018
Air Bags
DASH CRACKED ON MY 2009 CHEVROLET TAHOE CRACKED AROUND THE AIRBAGS IN ABOUT THE YEAR OF 2013. IF THE AIRBAGS SHOULD DEPLOY, THE DASH WOULD MOST LIKELY SEND SHARDS OF THE DASH FLYING. THE DASH CRACKED AND SPLIT AROUND THE AIRBAG WITHOUT ANY ANYTHING SETTING ON THE DASH. THE TAHOE HAS BEEN LOCATED IN CALIFORNIA.
NHTSA ODI #11123151
103,000 miles · Jul 29, 2018
Unknown Or Other
VERY LARGE CRACK ACROSS THE DASH WHILE NOT DRIVING
NHTSA ODI #11114385
Official recalls
5Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 23, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on September 20, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020, Cadillac customer service at 1-800-458-8006, and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328780.
Feb 5, 2021
General Motors, LLC (GM) is recalling certain 2013 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2010 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, GM is recalling certain 2009 Cadillac Escalade, Escalade ESV, and Escalade EXT, Chevrolet Avalanche, Silverado 1500, Silverado 2500/3500, Suburban, Tahoe, GMC Sierra 1500, Sierra 2500/3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C."
Consequence & remedy
Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 24, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on May 11, 2021. Owners may contact Cadillac customer service at 1-800-458-8006; Chevrolet customer service at 1-800-222-1020; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328790.
Jun 4, 2010
GM IS RECALLING CERTAIN MODEL YEAR 2006-2009 BUICK, LUCERNE; CADILLAC DTS; HUMMER H2; MODEL YEAR 2008-2009 BUICK ENCLAVE; CADILLAC CTS; MODEL YEAR 2007-2009 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, SILVERADO, SUBURBAN, TAHOE; GMC ACADIA, SIERRA, YUKON, YUKON XL; SATURN OUTLOOK; AND MODEL YEAR 2009 CHEVROLET TRAVERSE VEHICLES EQUIPPED WITH A HEATED WASHER FLUID SYSTEM (HWFS). A RECALL WAS IMPLEMENTED IN 2008 TO ADD A FUSE TO THE CONTROL CIRCUIT HARNESS TO ADDRESS THE POTENTIAL CONSEQUENCES OF A PRINTED CIRCUIT BOARD (PCB) ELECTRICAL SHORT. HOWEVER, THERE HAVE BEEN NEW REPORTS OF THERMAL INCIDENTS ON HWFS MODULES AFTER THIS IMPROVEMENT WAS INSTALLED. THESE INCIDENTS RESULTED FROM A NEW FAILURE MODE ATTRIBUTED TO THE DEVICE'S THERMAL PROTECTION FEATURE. THE SIGNIFICANCE VARIES FROM MINOR DISTORTION TO CONSIDERABLE MELTING OF THE PLASTIC AROUND THE HWFS FLUID CHAMBER.
Consequence & remedy
Consequence: IT IS POSSIBLE FOR THE HEATED WASHER MODULE TO IGNITE AND A FIRE MAY OCCUR.
Remedy: DEALERS WILL PERMANENTLY DISABLE AND REMOVE THE HEATED WASHER FLUID MODULE. AN UPDATED PAGE FOR THE OWNER MANUAL WILL BE PROVIDED AND INSERTED IN THE OWNER MANUAL TO DOCUMENT THAT THE FEATURE HAS BEEN PERMANENTLY DISABLED AND REMOVED FROM THE VEHICLE. THE SAFETY RECALL BEGAN ON JUNE 11, 2010. OWNERS MAY CONTACT BUICK AT 1-866-608-8080, CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, SATURN AT 1-800-972-8876, GMC AT 1-866-996-9463 AND HUMMER AT 1-800-732-5493 OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
May 6, 2009
GM IS RECALLING 27,188 MY 2009 CADILLAC ESCALADE, ESCALADE HYBRID, ESCALADE ESV, AND ESCALADE EXT; CHEVROLET AVALANCHE, SUBURBAN, TAHOE, TAHOE HYBRID, AND COLORADO; AND GMC YUKON, YUKON HYBRID, YUKON XL, AND CANYON VEHICLES. THE FUEL SYSTEM CONTROL MODULES MAY HAVE A CONDITION IN WHICH AN ADHESIVE SEPARATION OF THE ROOM TEMPERATURE VULCANIZING (RTV) SEAL BETWEEN THE SEAL AND THE HOUSING MAY ALLOW WATER TO SEEP INTO THE MODULE.
Consequence & remedy
Consequence: WATER IN THE MODULE COULD CAUSE A SHORT OR OPEN CIRCUIT, ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, SETTING OF DIAGNOSTIC TROUBLE CODES OR THE ENGINE MAY BE HARD TO START, MAY NOT START OR MAY STALL INCREASING THE RISK OF A CRASH.
Remedy: DEALERS WILL INSTALL A NEW FUEL SYSTEM CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN ON MAY 18, 2009. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463 OR AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗